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Joseph Schubnel Palm Harbor, FL

I’ve had CHW for around 3 years. During that time, I have had a half dozed or so service calls, including through the COVID 19 debacle. In balance, they’ve done a very good job, replacing a board in my dishwasher , offering very limited cash ~ $350 towards a new one(took their offer), fixed a plumbing leak, fixed a power loss to my clothes dryer (today), and replaced my hot water heater…all of these for my annual subscription price and a $65 copay for each visit. For me, this warranty coverage makes sense. I am a widower, live alone and am 74 years old. Not handy, either.

11 months ago

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DIANA SALINAS Pflugerville, TX

5 STARS to the Electrical Service Company, J.W. Electric LLC, who came out to service my electrical issues. The electrician was prompt to respond, knowledgeable, pleasant, and had a positive disposition! I also want to commend HCW for their prompt attention to my claim.

11 months ago

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Lauren Berryman Kearney, MO

Our last home warranty company did not cover a lot and wants to keep charging more and more for add ons like washer and dryer, an additional $70 a month for that. The service fee also went up on our last company $25 dollars making it $125 per service fee. I am a real estate agent as well, and look for better companies with greater value to offer my buyers and sellers. I am excited to try this company out first hand and be able to recommend a more affordable and comprehensive plan. Being a real estate agent also gave me a deeper discount switching from our last plan over to this company.

11 months ago

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Bill Morris

CHW representative was very professional and knowledgeable. He was very thorough and patient with me when I asked him to repeat and or clarify the information that he was providing. Although he was selling the recommended changes he was considerate and respectful.

11 months ago

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Felicia Owo-Grant

I am satisfied with CHW. They consistently support the claim requests and the customer service has been quick and responsive when needed. The service fee and monthly rates continue to increase which is a bit of a concern. If they begin to exceed $100, I would cancel. Other than that, I am happy with CHW.

11 months ago

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Ronald Weiss St Louis, MO

When I tried to place a claim I was transfered and was told agents were busy. I then was told to leave my phone number and the first available agent would call. After waiting almost an hour I went online and found where I could place my claim. I did that with no problem and was given a claim number. I was told a service technician would email me with an appointment time. An appointment time was in my email the next morning. The online experience was much better than the phone call experience.

11 months ago

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Edna Maitland, FL

i like that response quickly, fix the problem the first time, i never have to call them again for the same problem, performance are excellent, im very satisfied with all the works they have done... thank you Choice home warranty for making my life much easier, and very affordable for me to keep the service.

11 months ago

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Eduardo Pittsburg, CA

Everything is ok sometimes it take tame to get the parts that we need to fix the problem on the diferent appliances but the best things is that at the end everything is fix in the best way and thanks to the good quality and service of the company technicians thanks.

11 months ago

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James Scott

Our oven wouldn't light. Very responsive and we had our problem corrected in a very short time.

11 months ago Edited October 11, 2023

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Christopher Connelly

We bought Home Warranty after buying our first home. At first we were concerned about the price, but Home Warranty help take the bite of the surprises along the way... just as badly wired rooms and a defected water heater. Definitely worth the price and the customer service is great!!!

11 months ago

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Bridget Franklin Lansdowne, PA

I am lousy at remembering names, but the gentleman I talked to was great. He was patient, answered all my questions, he was professional, he was a truly excellent representative for your company.. Oh and the package he sold me was pretty good too.

11 months ago

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Shalene KJ Brostek Okeechobee, FL

Incredibly convenient! They scheduled an appointment, sent reminders and allowed rescheduling, and even gave a 30-minute arrival heads-up call. The technician quickly identified the issue with my leaking fridge and promptly resolved it.

11 months ago

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Carlton Erickson Austin, TX

I liked my Sales Manager, who was knowledgeable and helpful in answering questions promptly. This appears to be a top-notch company (with high ratings). I hope they will continue to not disappoint over the coming period of time that I need a home warranty company.

11 months ago

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Rajeshwar Kumar Plano, TX

I had not read the choice home. Warranty manual. I asked service for outside leaking faucet, choice home warranty assigned a plumbing company for that repair. When the service company came and determined that it needs to be replaced and needs CHW’s approval which was denied. I had to pay $45 to the plumbing company for just showing up. I think when I request service for out side leaking faucet, the request should have been denied. Few other times also I have faced the same situation.One the AC coil was leaking, other time microwave door hinge was broken, each time no service was provided and service call had to be paid. I don’t what more to saying

11 months ago

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Will Dutelly

Choice Home Warranty is the best out there providing services. I’ve been with them for years and years and never ever got disappointed. They are always there for you to help either online, the app or over the phone. I recommend Choice Home Warranty to everyone. You will not be disappointed……

11 months ago

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Gail Johnson Woodbridge, VA

I am very pleased with Choice Home Warranty Service and would recommend them to others! The claims that I have submitted have been hazzle free, and I must say that it has been a delight to be able to speak with a person instead of automative service when ever I call.

11 months ago

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Terri Borger Lake Saint Louis, MO

Noah did a great job explaining the program and all the items included. He talked to me about the VIP program, and I took advantage of it. There was no "hard sell" the program sells itself. I would definitely recommend Noah and Choice Home Warranty to my family and friends.

11 months ago

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Toney Grim Foley, AL

My Air conditioner at my house went out on Sunday night. I placed a claim on Monday morning at 7 a.m. I live in Southern Alabama on the gulf coast and the temperature was 80 degrees with 80% humidity and the technician did not come until 12 o'clock Tuesday afternoon. The temperature inside was 92 degrees before our AC was fixed. I would expect better from a home warranty company. There are service providers that will come 24 hours a day. AC/heat should not be out more than a few hours. I would expect a home warranty company to do business with high caliber service providers that provide emergency service around the clock for necessities like power, heat/AC, water. 30 hours is to long to be without necessities.

11 months ago

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Janet Krug Tucson, AZ

I liked the fact they would have sent a technician the next day to repair my water heater, I opted to wait until Monday as I had 2 appts that day. The techs were knowledgeable, replaced the heating elements in no time and had the water heater up and running,

11 months ago

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Hernan

I liked the attention Choice home warranty put in my needs. Thanks

1 month ago

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Oscar

Refrigerator out May 27. Repaired June 18. Too long. Service assigned to Sears. Terrible customer service. No help from CHW customer service.

2 months ago

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Verified Customer

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Joyce

Yes , Service person was excellent. Would

2 months ago

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Sharlene

Awesome customer service! Prompt scheduling.

2 months ago

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CJ

Really great service and promptness! 100

2 months ago

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S S

Reliable. Never lets us down. Always recommend!

2 months ago

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Frankie

Did not like the fact that rate was increased without notice!

3 months ago

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Verified Customer

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SuperMaycock

I love the quick response time making a claim.

3 months ago

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Verified Customer

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Gl Gallo

Great peace of mind. Approvals were immediate.

3 months ago

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Beckie

Prompt service, good tech, fixed the problem.

3 months ago

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Darrell Campbell

I liked the quick claim assignment and response.

3 months ago

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Doris

Fast service. No worrying about big repairs

3 months ago

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Kenneth

Extremely poor communication, especially with plumbing service provider. Initial experience was good. Followup was horrible.

3 months ago

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Peter

Horrible service. Took forever to get a repairman (three days) then couldn’t fix it and another three days before they came back.

3 months ago

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Paul Lambert

Very good service and it’s was fast response

3 months ago

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Donna

Ease of contacting customer service for any reason.

3 months ago

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Leatrice

Extremely satisfied with the overall service.

3 months ago

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Linda

The company that came to fix my problem did and this what I based my rating on.

3 months ago

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Michele

Fast service. Very happy with Choice Home Warranty!

3 months ago

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Judy

Repair was completed quickly. Great repair company!

3 months ago

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Apolonio Fonseca

Quick response and solution to my problem

3 months ago

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Denise

Fast & friendly. Saved about$300 on fixing my dryer

3 months ago

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Keith

Great job, Jason was very thorough and did a good job.

3 months ago

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Kapil

Peace of mind, quick replies. Good service

3 months ago

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John

Would not answer phones. Closed on weekends. Denied every claim . Would not recommend them to anyone for any reason. 🤬😡

3 months ago

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jack dailey

Poor customer service . Technician was scheduled but didn’t show up . Called customer service and they were of little help

3 months ago

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Clayton James

The quality of vendors has been exceptional

3 months ago

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Victor Shehata

Thanks for checking on and your response and service

3 months ago

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Donna Mascolo

Great service on garage door… efficient and professional

3 months ago

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Frank oshea

Great service did it right the first time

3 months ago

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Jeannie Coakley

Great service. Fit our needs. Gained acknowledge

3 months ago

Choice Home Warranty Reviews