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Verified Customer

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Jim Oelgoetz Lenoir City, TN

Service was fast and prompt, though the technician could have done better to replace the water heater insulation after removing some of it for the repair.

2 years ago

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Verified Customer

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Daniel Joseph Bonanni Beach Haven, NJ

prompt and professional, the service representative is attentive and responsive compared to the last warranty company that I always had to call, recall.

2 years ago

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Verified Customer

star star star star star

Kristina Sadovnikova Las Vegas, NV

The appointment was scheduled immediately. They showed up on time and I received several phone calls to verify the schedule. Problem was slfoxed the same day.

2 years ago

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Verified Customer

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Linda Steele Murchison, TX

I have only had one experience with this warranty company. The experience was very pleasant, courteous and thourough. We will reconsider the rating if further experience is forthcoming.

2 years ago

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Verified Customer

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Raychelle Neill Mililani, HI

Customer service was great, I had to find my own vendor for a plumbing repair and I did not like that the vendor had to provide a diagnosis prior to approval for reimbursement. This was a toile that was not flushing.

2 years ago

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Verified Customer

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Tracy OBrien Bogalusa, LA

I have had an ac that has been up for replacement for over a month. Techs have told them its to old to find parts and its break down from wear and tear. At this point its a breach of contract on their end, I have all phone calls recorded and i have all emails and correspondence printed and handed to a lawyer to presue if they dont get this ac done in the next week.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2022

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Verified Customer

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Daina Sellersville, PA

While I feel I got a pretty good deal with CHW, my overall experience has generally been frustrating. One example is that my dishwasher has not worked since October and it is now June...we are hoping in July it will be fixed through CHW.

2 years ago

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Verified Customer

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Wallene L Stauffacher Tucson, AZ

choice set appt. for plumbers to come out on a saturday to fix a leak. They came found problem and called choice to get approval. They waited on phone forever and never got an answer. so we had to wait til Monday with the leak

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Verified Customer

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Ray Eaton

multiple visits for the same issue. escalation to management was required to get a service call scheduled

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 30th, 2022

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Verified Customer

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Rochelle and Otha Yarborough Hampton, VA

Ms S I have been very very disappointed in CHW. My ac went out 3weeks ago. A tech was sent and he installed the wrong capacitor which caused me ac unit to go out completely!!!! I was allowed to find my own tech and have them look at the system. They concluded that the high amperage of capacitor caused my system to fail completely!! So I had them file thier diagnosis. Choice has given me 3 different sites to file the claim. Only today 6/30 I got email with ANOTHER site to file!!@ this is outrageous. No one should have to go thru this. Directions by cus service should be clear. My wife and I have called or emailed at least 25 times trying to resolve this matter. I could have had it replaced by now but Choice would not reimburse me at all! Can you please help resolve this matter. My home is hot and very uncomfortable right now. I've asked for a supervisor or manager and was refused access. This is very poor service and sub par customer service....I oay my premiums and expect quality service in return policy#258344127! My service call fees should be refunded and given 6 months free!!

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Please have your technician enter the diagnosis for review at https://www.choicehomewarranty.com/diagnosis/ . Once the diagnosis is entered the claim will move forward.

Kind Regards,

CHW Team

Jun. 29th, 2022

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Verified Customer

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Marie Rondini Branford, CT

My last call was for a clogged drain and leaking water faucet they refused to cover the faucet saying it was too old. When I appealed this decision the representative failed to respond. I reached after several days He was indifferent and rude. Not an appeals person. He was hard to reach and then never bothered to get back to me. It was an upsetting experience and left sorry I had 2 years left of a five year contract all of the people they send for repairs complain that they never they they never they they that they deny most of the claims put in for customers even though I tried to talk to a supervisor there representative claimed he was the best I could do a say or

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Verified Customer

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James Ellen Jennings, LA

They respond quickly and in a timely manner. But some of the things that we wanted covered, they hardly had. We went from a $45 co-pay and then it jumped up to $90. I felt like that was an expensive jump, especially when other people who just started using Choice are paying $60 for their co-pay.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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A. Maricopa, AZ

The person I talked to was very helpful and conservative and he got everything working so I was pretty happy about that. But it is a bummer that they don't cover windows.

2 years ago

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Verified Customer

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Kevin North Las Vegas, NV

When I needed my refrigerator replaced they were right on it, two days later they sent me the notice that they were going to replace the refrigerator. They gave me a quick response. I like the service so far, it is quick.

2 years ago

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Verified Customer

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Paul Plano, TX

It's kind of difficult to get somebody to talk to. It is always automated on the phone or on the computer, and sometimes when you have problems around the house you'd like to talk to somebody to explain to them what is going on. I trust the people that they send to my house. I've have a pool and two years ago I had problems with my heater on the pool. The pool guy that they sent out, he cut the heater off and said they would come back to fix it and that never has happened and I cannot get hold of him and the warranty company didn't help.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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K Rock Hill, SC

Sometimes the service is good, sometimes just fair. Awesome job market people they send out. My air conditioning was not working and I called and made an appointment and they came out and fixed it.

2 years ago

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Verified Customer

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Laurel San Antonio, TX

I like the online system because I don't have to deal with people, you just fill it out online and you're good to go. They are the most cost effective company.

2 years ago

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Verified Customer

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Stephen Early, TX

I couldn't get help when I needed it. It was a Saturday night and they wouldn't answer the phone several times and then when they did they told me if they could do anything that it might take several days. I just used a thousand dollars of my own money to fix it so I'm not happy with the company at all. I wouldn't recommend it to anybody. They are highly unreliable.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Terri Henrietta, TX

The experience I've had has not been good. Several people that were supposed to get back to me in the situation that was an emergency at the time did not. We had a lot of problems dealing with all of the people. Our central air was not working in Texas. They were supposed to get back to me and try to get somebody there because we're seniors. I have COPD. My husband has breathing problems too now that he got back to us. Then somebody told us that we we can contact a local air conditioning and they gave us the address to submit it which I did. They initially declined. They said it hadn't been appropriately put through and that we were not going to be reimbursed. I worked it out. We're getting $200 back within a month or something, it was more than the $65 that we paid, but we did get it. We're waiting to be reimbursed. It was a terrible experience. We are unhappy with our first involvement.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Anonymous Jacksonville, FL

Instead of replacing my stove they gave me their costs for the stove and it was a hundred and fifty dollars less than the actual replacement value. The technicians they send are fine. They give me the best deal.

2 years ago

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Verified Customer

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Florence Tampa, FL

I like the price. My dishwasher broke and they wouldn't replace it. They offered me a buyout a very inexpensive buyout. And I'm really very pleased. When I try to call them I can't speak to anyone and when I finally do it's a case manager and I have to wait a long time to get to the case manager. It seems like they try to do everything automated through the phone line. And It's not very difficult. And they have a set way of dealing with anything that exceeds a certain amount if your repair is over a certain number of dollars.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Verified Customer

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Virginia Cumming, GA

I can usually get feedback from them quickly. I like the coverage and the price. My dishwasher was leaking and they came out and figured out why it was leaking but it did take a week to get the part.

2 years ago

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Verified Customer

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Anthony Sneads Ferry, NC

I just used it for my air conditioning. The fan motor broke, I was so annoyed. I do recommend them to my clients. I have been with them now for about twelve years.

2 years ago

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Verified Customer

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Dixie Farmington, MO

They're very helpful. They try to do the best they can and they answer my questions and they're very courteous. As a company they're okay, but they don't have many people in my area that are in their network.

2 years ago

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Verified Customer

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Angela Stone Mountain, GA

They were very responsive and they sent somebody out. When I called I didn't have to wait a long time and the guy was able to fix it without replacing it.

2 years ago

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Verified Customer

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Janet Plano, TX

Excellent service, they are always always there for me. Recently used it for the garage door, got excellent service, they fixed in the proper time within twenty four hours.

2 years ago

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Verified Customer

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Steve

Its worth it. I just call and they send a service guy out for the problem. They know what they're doing and ordered the part and took care of the problem.

2 years ago

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Verified Customer

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Barbara

I've only used it twice and each time it was very convenient very quick and the people were timely they did an excellent job and I'm happy. It's been great.

2 years ago

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Verified Customer

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Lillian Orlando, FL

They're very responsive. Just recently the air conditioning unit went out and I put in a claim and then within forty eight hours I already had a technician here fixing it.

2 years ago

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Verified Customer

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Helen Pawleys Island, SC

They just seem to be very quick on getting someone here and getting the work accomplished. Anytime I've called I've had very good results from the people.

2 years ago

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Verified Customer

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Marland Red Oak, TX

This is a great company. They're very knowledgeable and very helpful. I used for the dishwasher and they scheduled someone for the next day and they came out and fixed it.

2 years ago

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Verified Customer

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Kraig Bettendorf, IA

Usually I have to do all the legwork myself to get someone to come out and do repairs which is kind of defeats the purpose of why I signed up. I needed a garage door opener repaired and they couldn't find a company to come out and fix it so I had to go out and find my own and pay out of pocket and then wait for over a month to get reimbursed. The price keeps going up in the service keeps getting worse.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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S. Round Lake, IL

I used the warranty plenty of times for multiple properties and generally they're workers are pretty good and pretty responsive so overall compared to other warranties ones they are better a lot. Easy to use.

2 years ago

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Verified Customer

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Judy Huff Virginia Beach, VA

My furnace went out, and had to be replaced along with my AC unit, show us took care of the problem, and I am a very happy customer. Thank you Choice Home Warranty.

2 years ago

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Verified Customer

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Sandra Walton Berkeley, CA

The technician assessed the problem in a timely way. He explained the problem. And he repaired it. He was clean. Polite and respectful. He gave practical advice.

2 years ago

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Verified Customer

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Suzanne R McGrath Sarasota, FL

I cancelled my old warranty with a rival company because of bad service. I am now getting somewhat similar service from Choice. The garage door company has told me they have had several arguments with Chice not wanting to replace my garage door opener motor. The logic board that was broken has been unavailable for over a month because the part was so old and no longer available. When I get fed up and call to complain, then I get the answer that things were finally approved that morning, but they were waiting on the garage door company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Felicia Booker Burlington, NC

It took over 2 weeks for them to get someone to come out to look at my refrigerator. The person came, charged me half the fee and referred me to someone to buy another refrigerator because he said it would take roo long for to get the request approved for the part and for to order it and for it to come back. So I ended up purchasing the part and fixing it myself.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Ricardo Carmona Los Fresnos, TX

Had a real bad experience with our last claim in which we were forced to wait 4 weeks before our washing machine was fixed. Due to waiting on parts for our machine. No communication from anyone as to why it was taking so long. Placed many calls to the technician, left messages and no call back.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Robert J Capowski Williamsburg, VA

We had two reasons in short order to need Choice warranty and both times took extraordinary amounts of time to resolve both dcritcal items (9days for a hot water heater and over 2weeks to reolve a buyot of our refrigerator for which we have not yet received athe check).

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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Verified Customer

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Wiliam Raley Humble, TX

Their not exactly up front with what they will cover. Our attic AC drip pan leaked causing some damage to a lower room. We had to have it repaired ourselves. They covered a small portion of the ac repairs but we had to pay most of it.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Chip White Wilmington, NC

Only had one claim since I became a member and our experience was terrible.The company that they sent to repair our washing machine came and had to order a part but never showed back up and we then had to pay to have it repaired out of pocket after paying the other guy the $75.00 fee.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Ronald Burrow Covington, LA

Contractor left a valve leaking because he couldn't get authorization to fix it. Only has a $100.00 maximum without approval. Called his office and was told they had till day's end to submit request. Meanwhile water is leaking downstairs on bathroom ceiling and wall. Need to figure an emergency plan when damage is occurring.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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Elicia Hunter Humble, TX

I've had some major issues with my recent claims - dishonest contractors who no-showed multiple times and lied about not being able to access the property. Miscommunication between contractor and Choice leading to confusion and frustration.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Carmen Patterson O'fallon, MO

I have been trying to get someone to talk to about my appeal on my refrigerator I've yet to hear from anyone and it's been over a week I was supposed to talk to an appeal manager he or she was supposed to call me or text me I have called them twice and have had no respond

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Telma Davis Orangeburg, SC

I placed a claim for my hot water heater. The tech came but was not familiar with how to fix my tankless hot water heater. The technician told me he had to leave to go get a part and he had to submit the request to Choice. He insisted I pay him the $85 service fee before he left and told me he was going to get the part and coming right back. HE NEVER CAME BACK! And every time I called Choice they told me they were waiting for the tech to submit information to them and kept telling me to just wait. The reps kept telling me I didn't have to do anything, just wait. Technician still NEVER CAME BACK and now the claim has been closed. Choice is now telling me the tech never submitted the info and my claim has been closed! They told me I have to create a new claim and pay a new $85 service fee. I'm furious because I paid the service fee for an issue that has NEVER BEEN RESOLVED! I asked to speak with a supervisor but was told one has to be requested and would call me within 24 hours. I never received a call from a supervisor and was told when I called back that a supervisor was never requested! Sooo I requested another supervisor and was told (again) that one would call me within 24 hours. Supervisor did call the 2nd time but I had just missed the call because I was at work, however, I called Choice right back just 1 minute later! Rep told me supervisor called once and left me a voicemail stating that there is NO WAY around me having to create a new claim and paying a new service fee! I was then told that I cannot get another supervisor to call me because one did but was a missed call! I was told that the supervisor will tell me the same thing, that I'd have to submit a new claim and pay another service fee. My family has been waiting for months and have been having to take cold showers because the tech never fixed the hot water heater and I PAID for a service I NEVER received and am being made to pay again! The reps all stick to the script and aren't helpful one bit! It's like they don't even understand what my issue is. And to not be able to speak with a supervisor for a resolution if the customer service reps can't help is ridiculous! I also do customer service for a huge global corporation and I know exceptions can always be made even if it's only the supervisor that can do it! I feel so taken advantage of and not helped at all!

2 years ago

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Verified Customer

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Mark Herndon

CHW failed to order my part for a month even though they insisted the claim had been approved. I kept insisting something was not right and no one at CHW would do anything about it. Customer service is horrible. No transparency as to claim status. Supervisors cannot take action to fix a problem. All they can do is email the authorization department or purchasing department. Neither of these two departments will contact you to fix a problem.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2022

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Rex brightwell Batesville, AR

The people that y'all sent too our house tooo try and attempt too fix our air was a joke!!!!! Whatever they did too the air conditioning never fixed it!!!! They said it was a capicitor which it wasn't!!!! So after me paying them $75 too come out then paying for the capacitor out of my pocket as well which was $65 more dollars!!!!! These people were a complete joke!!!!! I had too have air because my mom has dementia so I had a company from in town too come out and fix it!!!!! I hope there could be some way too at least get my money back that I spent!!!!! This like I said was a complete nightmare and a complete joke!!!!!!! Thanks Rex Brightwell

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2022

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Verified Customer

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Jack Swalwell Stuart, FL

I submitted a Claim at 11:04 Sunday night for our AC that was not working. At 11:54 I received an email with a Confirmed appointment for the Monday the next day!

2 years ago

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Verified Customer

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Donald I Zimmerman Las Vegas, NV

On 2/6/23 I called for a leak from the circulating pump on the water heater and was told I would be contacted by a company to assess the damage for an $85 service fee. On 2/9 I received a response from OPG that I had an appointment set for 2/13/23. I responded that there were 2 80+ year olds and we were without toilet facilities and the leak was worse. I had to shut off the water. I wasn't told that I could bypass the pump and we were without water for a week and a day. When the plumber arrived, he showed me how to bypass the pump and would submit the request for a covered replacement pump, but I was responsible for paying for the modification to install the new pump. I called to speak with the case manager who told me that it would cost $250. The pump could not be installed without the modification which consisted of cutting and soldering new pieces to the then existing tubing to fit the connectors. When the plumber brought the new pump it was without the timer the original pump had but that Choice would not pay for an exact replacement. I looked up the original model and found it to be $120 whereas the replacement was under $60. She told me that they were not responsible for emergencies. While the work was done well by both plumbers we were not happy with the attitude of the Case Manager and still feel that we received a product that is worth less than the original price.

2 years ago Edited January 10, 2024

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Verified Customer

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Amin Rajput Des Plaines, IL

Paid for the ultimate plan which was their most expensive after purchasing a new home. We had an issue with our ductwork that prevented heat from reaching toddler daughter's bedroom. Technician came out and recommended repair. Claim was denied with reason being "Technician did not recommend repair". I spoke with the technician who said he absolutely recommended a repair. Waited a week for an appeal and spoke with a manager who continued to deny claim. I told the manager "the claim was denied because it said technician did not find repair needed but when I spoke with him he said repair was needed." Manager continued to deny but all of a sudden the reason for denial was "that type of ductwork work is not covered". Paid highest amount of money to buy best plan and then was denied on a repair needed to bring heat to my child's bedroom. Manager was nasty and disrespectful. I will never use their service again and I will tell any friends and family to stay far away from Choice Home Warranty.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

Choice Home Warranty Reviews