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Chet Austin, TX

In last 5 years since I have had Choice home warranty, its first time I called on my ceiling fan. My house was designed and certified by the builder as energy efficient home. When I placed my claim Choice home warranty said they could not replace the same fan because it was over their approved price. They stated it has to be builder grade and when I told them this was a builder product and not an upgrade from me they said it has to be a cheap builder product. Whats the purpose of choice if they cannot replace like to like or better builder grade products. So if you have a cheap home then go ahead and if you have high quality home products don't bother with Choice because you will be disappointed. Never with Choice again. I will be surprised if this review is even posted because they sent the email to review.

1 year ago

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John Milburn Waco, TX

We'll, we requested our irrigation system to be fixed. They sent us 2 different plumbers who don't do irrigation systems. They finally allowed me to get my own contractor with promised reimbursement. Haven't seen the money yet. Would have been better, or worse rating if it were resolved.

1 year ago

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Asadullah Plano, TX

On multiple occasions CHW has sent out unprofessional companies for work who charge the service fee but dont do the correct diagnosis and dont stand by their work (usual period is 30 days). As a result CHW insists a new claim be filed paying another service fee to a different company, which may or may not resolve the issue. Many CHW representatives do not even know what is the procedure for when the first company has not resolved the issue and CHw is informed within the next few days, that the issue is persistent. Ideally the first company should be sent back to take another look and resolve the issue but CHW insists to make a new claim. Additionally, last year one of our two HVAC unit stopped working. CHW sent a worker who couldn’t figure out which of the 2 units is bad and as a result sent CHW the info on the good unit which was still under warranty and of course charged the service fee. When we contacted CHW regarding this, they insisted on sending another company, (instead of asking the first company to come back and make the correction), which charged another service fee and made the same mistake. We then had to arrange on our own another HVAC company and paid out if pocket for the unit which cost us thousands of dollars in debt and CHW did not pay a penny towards it. I would give CHW a zero star its not even worth a one star rating!! Scammers.

1 year ago

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Esther Lake Havasu City, AZ

Too many issues to talk about. They say they'll went someone out in 24 hours. We've to wait for over weeks and every time we call in, we"re told they will send someone. After a lot of calls we finally get an appointment, but that several days away. The serviceman comes out, evaluates and says "we'll have to order the part." Weeks later they come back, puts in the part and something else is not working. Compressor has been replace twice because the serviceman over heated the instalation and and we paid a serviceman we've used in the past to repair it, at our cost. Next, the fan goes out and we had to same problems. It's repaired and the refrigerator goes out the next day. Now it's diagnosed as computer problems, so we are still waiting to get it fixed. What a mess. Choise should leave it up to the owner to get their own service if they wish, but Choice make you jump through many hoops to get the problem fixed. Oh my! The phone calls are numerous.

1 year ago

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Wayne Chicago, IL

I have been very impressed. Choice has partnered with great companies where I have been very happy with the work performed as well as the timing for repairs.

1 year ago

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Alan South Jordan, UT

They can't find a contractor in my area so they tell me to get one. The contractors in my area don't want to fill out the paperwork are go thru all the loops that they require and the contractors also complain because CHW doesn't pay them. So then CHW refuses to pay because the contractor "THEY TOLD ME TO G ET" won't do all their paperwork so I DON'T GET PAID!!! The contractor didn't get paid, so I had to pay the contractor. CHW washed their hands of it and I lost the money. I paid the WHOLE bill. I can't understand most of their foreign speaking customer service agents. One agent tells you their "Working on the claim" and the next one tells you they can't process it because they need the diagnosis which the contractor that THEY TOLD ME TO GET, won't work with their system, so I got STUCK paying the bill. Most of the customer service people CAN'T think. They're like a bunch of robots and refuse to let you talk to a supervisor. I hate this company. They NEVER pay my claims.

1 year ago

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Beverly Love

I like the quick responses to new claims. I really dislike the 30 days to receive funds when a claim has resulted in replacement. It has really put my family in a bind having to wait to replace a washing machine.

1 year ago Edited July 12, 2024

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Donna Motta Las Vegas, NV

Awful experience. I spent 5 weeks trying to get a fridge/freezer repaired and finally called in someone else who fixed it in a day, I also had to purchase another small unit to use during those 5 weeks. I had a common error code, filed a claim on a Thurs, the tech (through Sears) was scheduled to come out the following Tues. Never showed, no notification, no rescheduling after I took the day off work and waited in all day. I had to call/email/message on FB 6 or 7 times (plus calls to Choice) to get another technician appointment which was set for Friday. Tech comes, agrees with what the error (which I had logged with my claim) and tells me he has to order parts/come back to fix. There was also a broken shelf part he also ordered, that turned up a week later but no control board which was the part needed to get my unit working again. Once again, on the merry go round of Sears not knowing when the part would come in and in fact they kept telling me I had cancelled the technician appointment (to replace the shelf part that took me all of 3 seconds to do myself), the Choice call center (appears to be based out of India?) was no help and it was apparent that the poor call center staff had no power to do anything but tell me they would escalate for someone to call me. Spoiler alert, no contact. I called the technican's company (the one Sears had sub contracted too) and they really tried to help (thank you A&E factory service). Their parts department informed me that Sears had to order the part, they spent the next week and a half bugging Sears about it and couldn't get an answer of if or when the part was coming in. I tried Sears again, no info, tried Choice - "we'll escalate". I gave in. Sourced a local company, sent them a photo of the error code and they turned up the next day with the correct part and fixed it - cost me well over $350 after I had paid my home warranty plus a service charge of $85 for the original technician and purchased another small fridge/freezer for $200. I cancelled my warranty this week. The retention team appear to be the only people in the company trying to do their job. The gentleman I spoke to was very polite but kept trying to retain me by offering more and more free months whilst I kept saying no. The put me on hold for a while, tried to scare me with some doom and gloom so I told him the entire saga and then asked to cancel again. It took nearly 20 mins to get the warranty and monthly payment cancelled, on top of the hours and hours of my life I'd spent prior trying to get something fixed under warranty. I highly recommend that anyone looking to work with a home warranty company avoid this one at all costs and check out recent reviews on the internet which appear to have a lot of one stars. They might once have been a good choice (no pun intended) and I have no idea if they have new management, got sold or whatever but save your time, money and sanity here.

1 year ago

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Jose Tagle San Diego, CA

The first tech failed to inform me in a timely manner the changes in appt. I had to text him several times for the info. The second tech was on time and diagnosed the problem properly and did the repair.

1 year ago

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Carter Gutrick Alexandria, VA

A technician came out an cut the tile out of my bathroom shower leaving a big hole. The repairs were made but now its been over a month and my tiles haven't been replaced. I paid another technician that was supposed to be fixing the problem but choice warranty said the technician was supposed to get approval to cut the tiles. I didn't cut the hole your technician did this why should i be suffering that its been over a month and i still can't use my bathroom because the repairs are not fixed

1 year ago

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Jose

This being my first Clame, I will rate it at 1 star. Due to choice home warranty not being able to find a tech near me area. One of the reasons I switch over was because the sells rep promised me faster service and techs near my area. This was not the case. I am very disappointed with the service you have Provided. Not to mention when I called customer service, the guy on thee end sounded like he was in another country. I could barely understand him and he was not able to help me at all. Also filing a claim for reimbursement is very difficult, Not people friendly at all. Currently we are reviewing our options to switch over to a different company.

1 year ago

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Megan Canton, GA

They’ve been a great company so far. Very responsive to messages in the app and phone calls. Sometimes it can take a week for a tech to come out but they’ve always fixed our problems.

1 year ago

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Kristen Karls

My client recommended a Choice Home Warranty. It has been amazing. We have been so happy with the service and the quick scheduling. Peace of mind goes a long way.

1 year ago

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Dan Thompson West Des Moines, IA

I was under the assumption that the replacement of my water heater was being covered. I ended up paying $420 for labor installation that took less than 2 hours. I have never paid for labor on other claims. Just the $65 trip charge.

1 year ago

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Barbra Spring Hill, FL

Sent and qualified technician that didn’t even take the lid off to my dishwasher motor. Just said he couldn’t fix Robles & and then besides the fee had the nerve to ask me for a tip. I had to pay another fee to get someone else in to fix it properly. Choice should have refunded me the first fee. Was totally unfair and taking advantage of a vulnerable senior on an itsy-bitsy budget

1 year ago

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Avah

The repair man was on time and very knowledgeable. He was unable to repair my dryer because he did not the the parts with him. He arrived on May 8th and I have not had a dryer since then. I either need it repaired in the next week or I want it replaced.

1 year ago

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James Radda in Chianti, SI

I’m a current holder of a multi- year policy with Choice —yet, I am receiving daily promotional emails for services I already have. This is annoying to say the least. Choice needs to do a better job with internal communications. Stop pestering your members with these nuisance offers.

1 year ago

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Daniel Jones Sherwood, AR

Choice Home Warranty has a system set up that makes it very difficult to work with. My problem was HVAC. I submitted a claim April 15th. As of June 1st they had done little to resolve the problem. They could not find anyone to do a service call. That is almost 2 months in Arkansas with no HVAC. They finally sent me a work order for a technician to come, including a telephone number for the tech. When he never showed, I called him and he said that he knew nothing about this service call and had received nothing from Choice Warranty. He said this was not the first time this had happened. Frustrated and against my better judgement, I decided to go with the "reimbursement" plan, knowing that I would never see any warranty money. I called a technician from a different company and in the end, had two different claims for two different problems rejected by Choice Warranty. Eventually I had to replace the unit, which of course disqualified me from any hope of reimbursement from Choice Warranty. Mind you, I have been living for a month and a half in 90 degree weather with no HVAC. I regret ever purchasing this warranty and would never recommend this company.

1 year ago

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Anonymous

I had to use it a month ago and gentlemen came out very promptly. Assessed the situation and had to order a part. The part came in in three days. No problem all good. Scheduled for the reinstall a week later, they cancelled that and scheduled it for the next day. They cancelled that and scheduled it out for three more weeks and I couldn't get to talk to anyone. So it's still not fixed and we're now into the fifth week and you can't get hold of anyone. It just goes around and around and around. No response, no service, nothing. I tried to cancel the whole contract because of my first experience and I couldn't even do that.

1 year ago

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Ron Houston, TX

A tech was quickly scheduled and arrived on time for a plumbing repair issue. He had me take a picture of a bathtub faucet to make sure he would have the part he needed.

1 year ago Edited January 10, 2024

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Antonio Charlotte, NC

At this time I am satisfied with the service provided by Miracle Mechanical LLC. The technician Chad M was Awesome and very knowledgeable with great interpersonal skills.

1 year ago

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Beverly Lant Liberty, MO

The repair person was very knowledgeable and professional. He was respectful of the property and completed the work timely and explained everything he did.

1 year ago

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Gary Ontario, CA

Claim started almost two months ago and still waiting for repair action. First service provider terrible unable for me or CHW to contact after they collected service fee. Presently waiting for second service company to troubleshoot problem and get on with repair. First provider said the door switch had failed. After 5 or 6 calls to CHW a second service provider is starting from square one.

1 year ago

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Delia Morgan Hill, CA

If there was a zero rating, I would choose it. This company has been a total disappointment, I've used 3 other home warranty companies over the years so I am able to make accurate comparisons. When filing a claim with other companies, I have had a contractor assigned within 1-2 days. With Choice, this has not been the case. One claim for my broken garage door that would not close. They could not find anyone to come out for 3 days. This meant my door would remain open for 2 nights/3days. This was definitely a safety issue for me so I had to get it repaired on my own. Unacceptable! Dryer claim took 3 days to be assigned to a contractor then another 4 days for him to come out. AC claim made made on 4/24 and 11 days later still no assigned contractor (this was after several followup calls to Choice), The best they could was to tell me I could find my own contractor (do their job!) and be reimbursed within 30 days if they approved the work Plumbing claim on 5/18 still has not been assigned a contractor (5/23). I wish I had stayed with Old Republic Home Warranty - I never had a time issue with a contractor being assigned. Choice offered a lower premium - which being on a fixed retirement income swayed me toward them. It goes to show you get what you pay for! Think twice before choosing them

1 year ago

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Linda Little Elm, TX

I called them last year with a stopped up drain in my bathtub. I applaud the service tech that came out, he worked for several hours trying to get the clog cleared. Another guy came out to help and used something to power wash it out, it worked but I had to pay another $300.00! I had the same problem this April, plus I wanted hem to check for a leak of an outside faucet that I thought was leaking under the foundation. The appointment was made and I waited all day and no one showed up. When I called the next morning they said he got delayed and would be here that day, which he was. He got the drain unplugged in record time and I mentioned the outside faucet, he glanced at the dampness on my pat and said it probably just needed to be turned off tightly. I was concerned that the leak was under my foundation since the leak on my patio was next to a brick wall. He clearly was in a rush and I don't feel I could trust them with a big problem without a fight or being charged more for their service.

1 year ago

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Dave Bohnen Alexandria, KY

When I was having a problem with a warranty claim my claim got elevated to upper management and the woman who took over got things done very quickly and to my satisfaction

1 year ago

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Ermelinda Santa Paula, CA

My dislike started when I attempted to change my second appointment to complete the repair for my Maytag Washer. The company that had contacted me with the date and time never replied to my email. Then Sears never answered my phone calls to confirm and arrange the time for my second appointment. But, I didn't have to worry about changing my time, because no one showed up as the email stated. The only positive transaction was with the first appointment. The repair man arrived on time and did an outstanding job with his available Maytag parts. And mentioned that the repair would be completed the following week after the necessary parts are mailed to me and they were mailed to me. But no one showed up or called to complete the repairs.

1 year ago

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Judy Canton, GA

I have had a repairman here at least three times for my dryer, and it still doesn't dry completely every time. I have tried what Marvin suggested to help the problem, but still some loads do not dry completely. In the past, Choice would have replaced the appliance, but this time, I seem to be held hostage.

1 year ago

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Zahra Aliso Viejo, CA

Choice Home Warranty leadership exhibits a non caring attitude toward customer service, which is reflected in the manner in which they provide service. Their delay in taking action in response to claims results in more damages than the service they provide, that is if they even provide it within a their own time frame . I opened a claim for a plumbing related issue and water leak two days ago and they still have not assigned me a vendor. After two calls in two days of not hearing anything from any Choice assigned vendor, I asked to speak with a supervisory staff in attempt to inform them of the seriousness and the damaging effects of the water leak. I was connected to Kathy, one of the supervisors, who told me they have not been able to locate a vendor. The part of conversation that was most bothersome to me was her apathetic, indifferent and insensitive way of responding to my plea for help to expedite this claim as water leak could lead to major damaging problems. Her uncaring and "so what" attitude changed my whole opinion about Choice home Warranty. I was and still am in a state of disbelief as the leadership sets the tone for how the staff will view customer service. This company lost my vote of confidence and I hope they read my comments and take it as a constructive feedback to make improvement. After this experience I would no longer recommend this company.

1 year ago

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James Apple Valley, CA

When the AC wouldn't cool you made me feel like I was the culprit and after that didn't work you seemed to blame the home inspector. You delayed and delayed instead of getting it fixed. Sometimes you just need to get things done.

1 year ago

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Adam Saint Paul, MN

CHW is the absolute worst company to deal with. Horrible customer service that is VERY hard to communicate with. The technicians they send out to your property are the worst of the worst. - Worst of the worst companies - Lazy and unsafe - They have used my own tools to attempt to fix problems - Set smoke alarms off by burning some type of metal (just great when you have a 3 month old baby in the house) - Techs will leave for multiple hours with no notice and then show back up at 7PM when my family and I are trying to get ready for bed - On multiple occasions I have gotten second opinions from trusted companies and they were concerned and confused by what your companies had said, done, recommended. The replacement AC unit we got installed was the lowest of low quality. It performs worse than the 30 year old unit it replaced, and when I got a second opinion from another company they said that Goodman AC units are something they never recommend to customers because of the low quality. I also LOVE how almost every technician sent out to my house complained endlessly on how much they hate working with CHW. Doesn't make CHW look very good, and confirms that its not just me having these issues with CHW. Between all of the stress, anger, frustration, low quality service, and shit replacement products I would NEVER recommend CHW or their parent company HWA to anyone, unless I hated that person. I would have much rather saved the money I spent on this garbage warranty and went out to hire and pay for my own repairs/replacements. I'm sure I have a lot more things to add, but I don't want to waste anymore of my time. Nothing will change. Even though I'm covered for another couple months, I won't be wasting my time or money reaching out to CHW for assistance.

1 year ago

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Sharon Ocala, FL

I'm very pleased with them. My dryer started to smoke and I made one phone call. They were out within two days and the gentlemen fixed it. They were excellent.

1 year ago

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Tyrone Orlando, FL

I was able to put in the request online and get a quick response back and the work was finished in a matter of days. I needed to get my garage door repaired.

1 year ago

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Thomas Melbourne Beach, FL

I made a claim a couple months ago for an electrical outlet that didn't work, I didn't get any notification from Choice for a couple of days. And then I had to finally call them and find out whether or not they'd assigned it to somebody. And it took another day to get that and then the person they assigned it to never called and ended up never coming out. They never responded to any of my voicemails or attempts to contact them. So I told Choice that I was going to cancel the contract unless they put it with another contractor, and that's what it took.

1 year ago

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Anonymous Surprise, AZ

I just had a leak on my garbage disposal and and I had to use my warranty. Everything that I've done was online and everything was taken care of in a timely manner.

1 year ago

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MaryEllen MO

I have to say I have not been very happy with Choice and the recent service from them with regard to our AC was terrible. The work and service from their contractors is AWESOME but Choice is terrible. A 20 year old AC unit quit working and rather than replace the unit as recommended by both companies they wanted them to "band-aid" repairs to limp along. When they did not assure they would reimburse the 1st contractor if the bandaid did not work and he refused to do it...they reassigned the job to another contractor. Lucky for us they were a top notch contractor who above and beyond to replace just about every component of the system except the outer casing. And I would not be surprised if they didn't reimburse that contractor the full amount they should have. Additionally the monthly amounts have increased from $45/month and a $65 copay to $63/ month and a $85 copay all without prior notification. Don't think I will be continuing our relationship. The biggest reason I obtained this warranty was for theac system and they refused to replace it when recommended 2 times. Our oven was recommended for replacement too and they refused.

1 year ago

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Regina Ashburn, VA

I like the fact that I reported a problem with the stove and oven. A technician was sent to come and asses and fixed the problem. I am happy with the work done.

1 year ago

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Sam Austin, TX

Pro: Peace of mind; cost of actual service. Con: Variable service response times; time required for actual repair, acquisition of parts; long term value for money uncertain.

1 year ago

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Chase Victorson Yonkers, NY

The filing of a claim is easy enough However, once that happens things are hit or miss. Often times the contractors are nice, but they do not do much follow up, and are only there for one hour because that is what Choice authorizes. If they cannot identify or fix the problem within that hour, they throw their hands up in the air and say "well, I need to get approval." My experience is that this approval is rarely if ever granted. My most recent experience was along these lines and I received a rejection/denial even though the contractor simply asked for more time to identify the issue. Choice decided (miraculously somehow) that they not only already knew what the issue was, but they knew that it was not covered under the policy. I of course 'appealed' this via their mechanism for doing so. I say "appealed" because it wasn't an appeal, it was me calling into their service center to have one of their managers yell at me and tell me that the "decision stands" - when asked for evidence as to why they made their decision the way they did I was told "that is for internal use only" long story short, it sure seems to the outside observer that Choice made this decision simply in the interest of not wanting to make any repairs rather than because we have a contract saying that they need to. I have filed a complaint with the state insurance board because this process is garbage, and pending the resolution of that, will likely drop Choice Home Warranty.

1 year ago

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Kaitlyn Aberdeen, NC

I don’t like how they don’t give you any directions for the choose your own reimbursement option but then won’t approve your claim to get reimbursed. They also choose the most off the wall technician companies that haven’t made me feel comfortable but then won’t let me choose my own company/reimburse me. I’m looking for a new home warranty company.

1 year ago

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Maverick Lee Dallas, TX

I disliked that I could never get anybody to call me back, or email me without something. Just sort of an act of god. Then when I get a AC person out, I get led to believe that they would interface with Choice as long as I agreed to pay the remainder they could get things started and file the paper work. Only to find that I was left holding the bag because choice wouldn't even return a call or email. Now I'm spending what time I have left and what little money I have from social Security disability due to my brain tumor trying to pay these guys 6300 myself. I can't decide which company is more crooked.

1 year ago

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Jerry Hashimura

It’s been 1 month and fridge still not fixed. Repair person came out a week after we called Choice Home Warranty; he ordered part and installed a week later. Fridge not working at all now. Called him to come back out, set appointment 10 days later, he didn’t show up today, and I called him. He answered and said he no longer works for Choice Home as they are unreliable and don’t pay on time. I called Choice Home again today, 5/16, and the first customer rep hung up after we said we’d like to speak to her supervisor. Called back but they wouldn’t do anything but set another appointment for a service tech. Received email from Choice Home within an hour of hanging up and they stated we have an appointment with the same service tech and didn’t fix it and said he no longer does work for Choice Home. Still haven’t heard from anyone. Not happy at all.

1 year ago

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Carl DelloStritto Miami, FL

Choice created a claim for my AC and someone came out in 2 days. They also created one with my washing machine and the contractor had figured out what was wrong and fixed in a timely fashion.

1 year ago

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Quentin Oropeza

My only problem with Choice Home Warrant. Program is the constant increases in price. Can’t really fault Choice for this as nearly everything we touch has seen price increases.

1 year ago

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James Vicksburg, MS

Technician taking the $85 and not showing up to replace ceiling fan! Technician making appointment and not showing up or calling to say he can’t make it. I have to work so I have dad come to sit for me and he has to drive 55 miles to do that! I’m already out of $85 dollars from ceiling fan tech. Which by the way I’m starting to think this warranty thing is a scam! He told my dad that he would email me a receipt haven’t gotten it yet. The furnace guy did the no call no show it was scheduled for 5/11/23 3-8. I get it was raining but have the decency to call gas is not free.

1 year ago

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Cindy Birmingham, AL

I have choice home Warrantee and as a realtor I recommend CHW to all of my clients. My recent denial of a claim on my Dishwasher without a second opinion and even after I advised that it is a wear and tear issue according to a tech from sears they still denied. I don’t think i will continue to refer CHW

1 year ago

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Amber Mac Opelika, AL

I disliked everything about the company. I basically am stuck for paying for all my home repairs because they allowed someone with limited knowledge to work on my water heater, which I will have to pay out of pocket to replace. And the AC man they sent could not find the leak, he said it was impossible; therefore, I had to pay out of pocket for a new unit. If the people they are sending to complete these jobs are unhappy and taken advantage how in the world could a customer be happy. I would NEVER again go with this company. Also, I have recommended to my real estate agent to recommend another home warranty company for his new buyers. I didn't pick a star because they don't even deserve just one.

1 year ago

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Ansar Skokie, IL

Recently cloth dryer was repaired by replacing 20 years old motor but 20 years old same belt was kept in place. Belt just snapped few days back and drum is not spinning. Why the old belt was not replaced same time with motor? Now it’s a double expenditure for me as well as Choice warranty. Very disappointing.

1 year ago

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Syl Simm

While the communication from CHW to customer is good, I’m disappointed to find that there is a less than favorable relationship with CHW and the technicians. Please do not mislead or under pay technicians for their work. I expect CHW to properly and accurately pay out claims they are responsible for just as the customer is responsible for paying the service fee.

1 year ago

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Robert North Las Vegas, NV

I've used it three times and the last time it was for my air conditioner. The condensive motor went out and they responded within a couple days and had it fixed.

1 year ago

Choice Home Warranty Reviews