check_circle

Verified Customer

star star star_border star_border star_border

Gregory Phoenix, AZ

Just recently we had an electrical issue in our home and when we started the service order, it was about 15 hours before we heard anything. We got an e-mail saying that the order had been placed, but there was no number attached to it, and then it was almost a day before we got a name or a number who was going to do it, but they weren't coming out for a couple more days so it was very frustrating.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Sally Haskin Indianapolis, IN

Just this past Christmas Eve we woke up with no heat. We called and we were told that we would have to have have a callback from a service person. We never got it. We waited and waited and waited, did not receive one. We had to go all Christmas, and the day after, all the way up until Tuesday with no response. Finally we received a response and we were told that we could get our own person to do it, which we did.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Mary Champlin, MN

Over the past length of our contract, which is 3 years, I've been trying to get our furnace fixed and I can't seem to get it fixed. They send people out They look at it, they leave. It's an annual thing. I had an independent company out and they said the board in the furnace is bad, but Choice does not believe that and won't pay to get the board replaced.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Lydia Las Vegas, NV

There was leaking from the ice maker in our refrigerator and Choice Warranty sent out a tech to remediate the item. For a lot of their appliances Choice uses technicians for the diagnosis and repair as 3rd party, they're not very good, they take the longest. It took them a whole week to get out here and fix the refrigerator.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Jill Scottsdale, AZ

They need more contractors or companies and more follow up because it's all done online and it just goes into the abyss. I had AC out and it was probably 110 in Arizona and it was days before they could get somebody out here, and they just didn't care.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous Fayetteville, NC

They keep you informed of what's going on. They don't leave you hanging. I'm very satisfied and I'm intent to renew my contract when the time it comes.

1 year ago

check_circle

Verified Customer

star star star star star

Juan Glendale Heights, IL

They have a really great service. I've used it a few times already so I just used it on my dryer, I used it on my dishewasher and I used with my heater too.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Betty Sikeston, MO

Some of the contractors that they sent me were not satisfactory contractors. Some of them were very rude. Also they need to find more contractors in my area that are better and closer to me, so it wouldn't take so long to get someone to help me.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous Warner Robins, GA

Efficient and very courteous. I had a plumbing problem with my kitchen and the gentleman they sent was very helpful and even gave me some pointers and fixed it.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Cynthia Lawrenceville, GA

I had a hot water heater that needed to be replaced. The company they contracted with, I wasn't very happy with their office staff, because the girl was quite rude. Choice was very swift with answering their phone calls and getting back to me with the information.

1 year ago

check_circle

Verified Customer

star star star star star

Irene Sebastian, FL

I didn't have any heat and they set up the appointment on Christmas eve and the guys came and they were great and they did everything that they needed to do.

1 year ago

check_circle

Verified Customer

star star star star star

Sharon Bakersfield, CA

We had an electrical problem. They sent an electrician out that we dearly love and he took care of the problem and we had no problems whatsoever getting it done.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Karen Carrollton, KY

I can never get them to do anything, can never even get them to answer the phone. My air conditioning didn't work last summer and I put in the claim and waited about a month and finally had to hir somebody myself because Choice said they couldn't find anybody. Choice is great if you're in a big town, if you're in a small town, don't bother.

1 year ago

check_circle

Verified Customer

star star star star star

Ramel Jones Fayetteville, NC

Fast response and great work . Technician called before arrival and explained the process. He arrived and was able to resolve the issue and we're super grateful

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous Louisville, KY

Fast response to the issue I had in my house. It was fixed the next day. The online claim was easy and the company that came out was very professional and on time

1 year ago

check_circle

Verified Customer

star star star star star

Joe Gordon Rock Hill, SC

When I had a problem with my heating system, I called, and someone was here the next day, and my heating system was fixed, and it only cost me $75.00. Very Happy.

1 year ago

check_circle

Verified Customer

star star star star star_border

Carol Shultis Spartanburg, SC

The price is reasonable but there are limited service providers in my area so we had to wait several days to be approved to find our own provider - then it took a few more days to get the service approved.

1 year ago

check_circle

Verified Customer

star star star star star_border

Crystal Burk Kennedale, TX

For most of our claims, CHW has been quick and accommodating to work with. I'm just not sure in any of the claims where they intend to reimburse me money that I've actually received any of the money yet.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Shelly Dahlhauser Woodstock, GA

My last claim was never completely resolved. I contacted Choice and was told to contact the tech that came out to come fix it. I did that- a total of 7 times- with no response and no correction. My heat still does not work correctly and needs to be fixed. I also had a water heater that was never repaired and I had to replace at my own expense even though it was covered. There are consistently long wait times for repairs.

1 year ago Edited February 7, 2024

check_circle

Verified Customer

star star star star star_border

Luana Brown Salt Lake City, UT

It was a long wait to get my dryer looked at. Submitted claim on Jan 25 got an appt set up on Feb 9th. But the technician was great, knew what the problem was and got it fixed quickly.

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Deb P Frankfort, IL

Coverage is not very good, they said my dishwasher had to be replaced and offered $325. A new one of equal options is $800-1000. Also a service repairman found an additional issue with my oven, which he said he would send to company in order to get permission to repair a burner, that was over 1 month ago....to date no response in spite of the fact that I emailed them about it once already. Poor follow through.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

June bell Sherman, TX

When I had to have my furnace worked on the heating company talked me into buying a new furnace and air conditioner since mine were so old I thought the home warranty would cover it if they couldn't fix the original all they paid was $2500 which didn't even come near what it cost. I'm very disappointed. Th

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Mike Marino Fleming Island, FL

I am still waiting on an update to the repair of my refrigerator since I called it in on 10/30. One repair part has come in but not the second one and no one has given me a status even though I requested one through and email request last week.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Michael Ferretti Winnsboro, SC

It would be nice to know if my issue with my appliance is covered before they send a tech. For example when the tech came out for my clothes washer issue he said all that was needed was to unplug the unit let it sit for 15 seconds to reset, and plug it back in. That cost me $65!!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer

They're terrible. I needed to use my warranty to fix my ice maker and they sent two separate people out who never fixed the ice maker properly and then they charged me another seventy five dollar fee because their person just never came back with the right part to fix it. So they made me pay twice. That's just one of my horrible experiences with them. They're a horrible company that bullies you. The salespeople bully you, they blow up your phone. They don't want to fix anything. They try to send you horrible service people so you won't get anything fixed properly. I would never ever, ever use them again. Ever. They should be sued, another class action lawsuit.

1 year ago

check_circle

Verified Customer

star star star star star

Ronald Seminole, FL

I had to use my warranty on a washer and it was repaired to my satisfaction. And they're going to replace my dryer. I'm very happy with their response and professionalism.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rod And Kim

I’m a Realtor in Indianapolis. I have ordered hundreds of Home Warranties for my clients. Most, if not all, were Choice. A home warranty is provided for peace of mind. I ordered a home warranty for my personal home. I had no need for it the first 12 months. I reordered for a second 12 months. Again, for peace of mind. A few months after RE-ordering another Choice Ultimate warranty my AC wasn’t cooling. I submitted the claim. Choice told me they did not have a contractor and to find one on my own and they would reimburse me through their reimbursement program. I did and Choice denied my claim. A few weeks before my sump pump went out. I filed the clsim throufh choice, they scheduled a contractor 1 week out. I couldn’t wait that long so I replaced it myself. I will never refer another Choice Warranty again. I had a few clients complain about choice. I guess I had to experience it for myself.

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Fred And Sherrie O'fallon, MO

My microwave stopped working and so I contacted the home warranty and they sent out a young man to repair it. No questions asked, there was a $65 fee that you had to pay and the young man was very pleasant.

1 year ago

check_circle

Verified Customer

star star star star star_border

Rhonda Covington, LA

They are really quick with the scheduling. I have to use it occasionally, I just schedule it online and they contact me when they come. It is a really great value for what the cost is monthly.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Kevin Saint Paul, MN

I had a washer go out and I had decent service from the technician that came out, but it couldn't be repaired. That was about a month ago now and I still haven't been paid for it, but they only gave me 500 and some dollars towards the new washer. A new washer costs $800. The claim rep that actually handled the payout gave horrible representation and I got screwed over on the deal.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Hartville, MO

Choice warranty's system does not work. Earlier this year my dishwasher went out. They didn't have a tech anywhere in my area. It was five months later before a tech finally came out and they decided to just replace the dishwasher. Their idea of replacing the dishwasher was a check for $243, which they admitted was not even close to enough money to replace the dishwasher, let alone have it installed and the old one hauled off. And they refused to do what they said they were going to do. I hear the same thing over and over and over, no matter how many times I call, no matter how many people I talk to. It is not even remotely helpful. It's always "I'm sorry you're experiencing this. We'll see if we can fix it." Weeks later you call, same answer.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Kelsey Jean Odessa, TX

The service from the customer support people has been pretty poor, but the actual service people that come out and help me here in my home, those people have been fantastic. The service was really vague and at some point I wasn't able to get reimbursed for services already rendered prior to my knowledge of the warranty.

1 year ago

check_circle

Verified Customer

star star star star star

Milagros Humble, TX

Immediately I got an appointment and they came like 2 days later after I called them. They sent the right person to fix it and the problem was taken care of.

1 year ago

check_circle

Verified Customer

star star star star star

Alfonza Tallahassee, FL

They're very responsive to my calls when I call for service. I used it about 2 weeks ago and I was satisfied with the progress they made on fixing my appliance.

1 year ago

check_circle

Verified Customer

star star star star star

Wilma Redding, CA

I had a problem with my dryer, I just lost one of the fins inside of it and I called and they found me someone and they came out promptly and fixed it.

1 year ago

check_circle

Verified Customer

star star star star star

Sarah Woodstock, GA

I was impressed with your salesperson Brad D., he really worked with me to find ways to make your plan work with me in my financial situation at the moment.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mitchell Naples, FL

Two months ago. This is last issue which I got with that company. I got electrical issue. My outlets are not working. I call company, they send electrician. Electrician came, I pay him the $65 fee. When they come, he turned around, said "I cannot fix it," left. I called company. They're supposed to give me another technician to come to fix it. It's two months already passed by. I got one, the person called me last week, he said they gave me a work order, but they didn't approve to pay me. He called me and said "you guys have to call the company and tell them if they wanted me to come, they have to pay me." We tried to call. They promised us everything was two months. I wanted to cancel my service and I said I wanted my $65 back.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Scott A. Mesquite, NV

I sat five days without water because they didn't get anybody to respond to a service call. And it was right before Thanksgiving. I had company coming over finally after I called two days in a row after the scheduled deployment, so that's the part that's disappointing. The work was handled fine, but the process was not.

1 year ago

check_circle

Verified Customer

star star star star star

Jennifer McDunn Rockwall, TX

I had three issues come up in the last two months and they have all been taken care of by Choice Warranty. I'm happy with their service so far since I'm a new customer.

1 year ago

check_circle

Verified Customer

star star star star star

Latrisha Hollmon Country Club Hills, IL

The are always on time with service and appointments schedule I really appreciate them. All the service providers are friendly and helpful with their knowledge.

1 year ago

check_circle

Verified Customer

star star star star star

Victor Adjaben Houston, TX

Because the need of their clients is their priority. They treat the claims of their clients with a matter of urgency. I appreciate their willingness to serve American's.

1 year ago

check_circle

Verified Customer

star star star star star_border

Lynn Mesquite, TX

Filing a claim is easy and the response time is good, the only issue is that sometime to service companies assigned are not all that good or knowledgeable to resolve problems

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Cecil Von Stepp Buffalo, NY

We are still in the process since Thanksgiving. We had a tech come after after the weather got better to diagnose the problem with our dryer. He said he thought we needed a new dryer because the motor is shot and the model is very old but he will submit his findings to his superiors who will make their recommendation. It was decided that the dryer may be able to be repaired but ANOTHER technician is scheduled to visit us on the 9th of December to make the final decision. In the meantime, we have to go to the laundry mat to dry out clothes. .

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Brenda Buggs West Monroe, LA

Can't get no contractor out to fix my plumbing. Call in about 2 weeks ago, their excuse is busy, keep giving me dates they will come out , then change to another date. I make contact, they coming another day. I talked to someone last night and they was coming after the finish that job. I waited from 3:30 to after 6:30.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Jenkins Hudson, FL

I sent in a claim for my oven on November 18th. This is December 8th and still don't have a fixed oven. A technician from Sears came on November 18th. He had on his paperwork that it was a cooktop. We told him no, that it was the oven. He checked the oven and said it needed a new keypad and that this part was not available anymore. He contacted Home Warranty and told them and they said ok and for him to close the order. I have called Choice Home Warranty 4 times and they keep saying they are waiting for information from the technician when the technician has already given them the information.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Hilburn Pettus, TX

Very unreliable took 2 weeks to get our heat back on and with our waterheater took over a week just to get someone to come look at it I would not recommend this company to anyone we live less than a hour from very populated areas and they couldn't find technical help one technician said that they were still waiting for payment from company on previous jobs they misrepresented there company and technicians they have available to go on there calls the technician that came on our water heater canceled on us 3 time like I said before I would not recommend this company to my worst enemy don't waste your time or money on this company I'm very unhappy with there service!!! There customer service attention is terrible you can't understand them there are definitely not in the USA

1 year ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

John Jacksonville, FL

It was a good deal when we signed up. Recently reached out to them for plumbing. We ended up cancelling because the problem had to be fixed now and I couldn't wait for Choice to assign a technician for the problem.

1 year ago

check_circle

Verified Customer

star star star star star_border

Clarence Gretna, LA

The last time I my warranty it was for the hot water heater. They replaced the whole thing. I would like Choice to buy the products needed instead of me having to buy it and being reimbursed.

1 year ago

check_circle

Verified Customer

star star star star star_border

Steven And Anita

I think their customer support is really good. They get back to you right away. We just had a problem with our furnace and I had to used the warranty and they got somebody out there real quick and it got done.

1 year ago

check_circle

Verified Customer

star star star star star_border

Marilyn Lafayette, LA

I like the coverage that they offer. I used them two weeks ago when I had plumbing problems. I should have been told up front that the vendor required cash up front and that card for the service call.

1 year ago

Choice Home Warranty Reviews