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Margaret Columbia, SC

Customer service people are pleasant to work with and they do a good job finding people to come out and take care of the problems though it can be difficult to find a technician to who is willing to come to the house.

3 years ago

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Verified Customer

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Lynn

Most of the service companies they order for you are not good. I have had them come back numerous times for different claims. These appear to be third rate service companies. Most of the service people are rude. It takes calling and screaming about getting things fixed correctly. All the service person is concerned about is getting their fee the minute they walk in the door. Also, Choice does not allow them to fix something immediately. They need to call Choice and then wait for an answer. This can take a very long time. Some have had to come back because Choice will not give them an answer immediately or Choice does not even answer them. I wanted to cancel since I signed up for five years, and they told me I would owe them money because they would price out every little service claim that was done in my home.

3 years ago Edited January 10, 2024

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Belva Iowa Park, TX

Usually they are pretty quick to get my claim resolved. They determined my washing machine would be too costly to repair. I did have a problem with a case manager but everyone else is good.

3 years ago

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Verified Customer

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Jay

It’s a good value and it gives me a peace of mind. When our air conditioner wasn’t performing well, the repairman came out and fixed it and I was only charged for a service call. They are very courteous and responsive.

3 years ago

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Verified Customer

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Lynette Perry Smyrna, DE

It's like a hit or miss with Choice. I never know what I'm going to get. I recently called for a leak in my bathroom. A plumber came out to diagnose the problem and kept postponing the time when he was scheduled to come and fix the leak. He said he would have to tear a hole in my ceiling to fix it. I called Choice to send another plumber when I got tired of waiting for him to show up. Another plumber was assigned the job. When I spoke to him on the phone he said he was coming out between 3-8 pm. He Showed up around 8:30 pm. He spent less than 5 minutes in the bathroom and said that it looks like the problem was coming from water on the flop from my shower. He collected the service fee and told me that he would be back the next day at 10:00 am. Needless to say, he never showed up and he never called either. I ended up calling a plumber that I found on the internet and he came out within 45 minutes and he fixed the leak. He didn't have to tear a hole in my living room ceiling and there wasn't a problem with my shower. I don't know where Choice is getting these people from. I won't renew my contract with Choice again.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2021

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Verified Customer

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Nii Os Fredericksburg, VA

They are very responsive. It never seems to take long to find a technician to address whatever issues. In fact, sometimes they're a bit too efficient in that they schedule someone so quickly that I'm not available.

3 years ago

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Tracey Loganville, GA

It is easy to file a claim via online when unable to reach customer service by phone. The process is quick and the site is easy to navigate. The response time after filing the claim is excellent.

3 years ago Edited January 10, 2024

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Rongalett Green Upper Marlboro, MD

2 of 3 of my claims were approved. A certain part for my HVAC was needed but was denied. I'm not a professional HVAC person, I can't distinguish which parts are warranty covered. However, each month, I still have an allotment going to Choice for coverage. Cust. Svc spoke to me with a tone,as if I should have known better

3 years ago

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Merry Sibigtroth Crystal Lake, IL

We have been working with them on fixing some electrical issues. The company who's name they gave us repair 2 outdoors outlets they wanted us to get fixed before they approved the other. I sent the receipt they gave 2 times, but they say it has to specify what was fixed. This was all they gave us. We are frustrated and don't know why the outdoor itrms(which they won't fix anyway has anything to do with the inside switches we need replaced).

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 24th, 2021

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Carmen Pittsburgh, PA

Recently got a sump pump that was installed in a timely fashion. Most of the jobs are done well but there are some bad contractors they had working for them before but lately it has been pretty good. I was disappointed they didn’t cover my hot water tank.

3 years ago

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Verified Customer

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Dan North Las Vegas, NV

I feel they provide the coverage I need at a price I can afford. They respond quickly to any issue to anything. Some of the companies they work with are not as good as others.

3 years ago

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Verified Customer

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James Birmingham, AL

Choice is good at getting the people out there, but one of the appliance service companies wasn't good. They held my whole day up by being late and didn't give me the best service.

3 years ago

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Verified Customer

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Farrukh Ashburn, VA

I’ve been with them and I have had 1 minor claim because my stove wasn’t igniting. They responded well within twenty four hours. It was fixed in a timely manner. It was handled very properly.

3 years ago

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Verified Customer

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James Lakeland, FL

My hot water heater went out and they came and fixed it within twenty four hours. It was very prompt and efficient. The guy was very professional. We didn’t have wait very long and we appreciated that.

3 years ago

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doris henderson Birmingham, AL

The people that come out are usually prompt and courteous and they get the job done. I am having a trouble with a recent claim. It has been hard to get a claim specialist. I would like it more if they shared their regulations for emergency situations so I don’t have to jump through hoops.

3 years ago

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Verified Customer

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Pam Winter Garden, FL

So far it seems to be a good value. We used it for our hot water heater and the gentleman that came out did an excellent job. We were very grateful for him. Choice was good at communicating and they were quick and efficient.

3 years ago

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Dana Charlotte, NC

I put in a claim to get my ice maker fixed on my refrigerator last October and it has not been a good experience. Every other time I've used the warranty it has been good but the ice maker it's still not fixed. The appliance people keep not showing up or calling and telling me they're not coming.

3 years ago

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Zach San Antonio, TX

My fridge went out at night. I put in a claim that night. The next morning choice had already dispatched the claim and I had a repair guy out to the house by 10:00 A. M. The next morning.

3 years ago

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Verified Customer

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Joe Nicole Byhalia, MS

My garage door's belt broke and they came out and fixed it within a few days.The guys that came were really nice. They came out in a quick and timely manner, They even called me before they came.

3 years ago

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Verified Customer

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Saad Houston, TX

Whenever I need something I call the customer service. They are very quick and they answer my questions that I need and then when I put a service request everything was so quick.

3 years ago

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Rosalind Missouri City, TX

Overall, they have good customer service. However, I requested that my air conditioner be replaced and I did not get a confirmation on that, I just got a denial which I was not very pleased about. I ended up having to spend fifteen thousand dollars on an air conditioning system.

3 years ago

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Verified Customer

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Kimberly Hawkins

Choice home warranty has been a great company within the years I have use them. I put in a claim and within an hour or two I get a service person response with a time and date for repair.

3 years ago Edited August 2, 2024

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Shawanda Decatur, GA

I had a claim that never got done for my ice maker. So it’s like I paid the fee for nothing. Now the fridge and freezer have completely stopped working and they scheduled someone 5 days out. I’ve lost hundreds of dollars in food and after the person finally comes and I have to pay another fee, I have to wait for an answer and a repair again! Meanwhile, I have spend extra money on feeding my household with takeout.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Anita Hereford, AZ

I’ve had really good results from them all the people that have worked for them and everything has been completed in a timely manner and the people are very friendly and have done what I needed.

3 years ago

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Anonymous Charlotte, NC

We had plumbing issue well that the water backing up into the sink the response was very prompt we were able to get a plumber in within a day or two of the request and the problem was solved on that call.

3 years ago

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Verified Customer

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Anonymous Omaha, NE

The one time I used to I had quick results and the customer service people were thorough and nice and you know the helped out and called and let me know when someone would be coming--it was just good service.

3 years ago

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Verified Customer

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Sharon Las Vegas, NV

I made a phone call to Choice and they responded relatively quickly. The companies that they have working for them are quality people. They know what they're doing and they show up on time. I've never had a problem.

3 years ago

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Jerry Shreveport, LA

Everything has been satisfactory. The service is always good quality and prompt. My heating unit went out with a big storm and they got a representative here the next day to fix it.

3 years ago

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Anonymous Boise, ID

I like that I can make a claim online even after hours and they let me know what is going on. They always know what they are doing and fix the problems. They always send out good people.

3 years ago

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Verified Customer

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Patrice Saint Louis, MO

Anytime I've called, they were able to get someone out of my house in two days which I hear some people say it takes up to weeks but I had them respond within two days and I was happy about it.

3 years ago

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Sandra Zachary, LA

For what I paid for it has been really good. I’ve had a good experience with them. Only one time did someone not show up that they said would. Normally they are very prompt and knowledgeable.

3 years ago

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Verified Customer

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Lloyd Roanoke Rapids, NC

The person who comes out is definitely a professional. He took his time and answered all the questions and was very patient and knowledgeable. Things have been done in a timely fashion.

3 years ago

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Shailendra Germantown, MD

We called them because my sink was leaking and the person that came fixed some problem but that wasn't the problem. The next day when I turned on my garbage disposal, my sink was leaking very badly, because he didn't check the right thing. Then, they charged us twice for this same problem when he came to fix it the next day. I'm very unhappy, and I feel cheated because I got charged twice for the same problem that he didn't fix the first time.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Kanchanreddy Alpharetta, GA

Support works diligently and efficiently. The person who fixed the issue was very prompt and careful. He double checked that he took care of all the things. I would recommend going with them.

3 years ago

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John Daytona Beach, FL

For the most part they answer the phones right away and get someone to help right away but I have had both good and bad experiences. When we used it for the garage door, the gentleman was very professional and everything was fine.

3 years ago

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Robert And Robbie Greenwood, IN

It was easy to get support. My garage door opener wouldn't work and they got a technician here within two days so that was good. I like the ninety day guarantee on work quality.

3 years ago

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Kathy Kernersville, NC

Choice Home Warranty has good value, good price, and quick service. They are very courteous and usually very responsive. My refrigerator was not cooling so I had to call in a service for that and they responded very well. The technician was professional, did a good job, and was able to resolve my issue.

3 years ago

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Keshia Jackson, MS

It's easy to file a claim. I had to use my warranty for my electrical plug and they quickly scheduled the appointment and the service representative that came out was very knowledgeable and very professional. I chose them for the price.

3 years ago

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Verified Customer

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Kenneth Meridian, ID

I just used it this last week, the garbage disposal went out, I called, and the guy came the next day. Choice Home Warranty solves my problems, has the fastest response, and sends out good people.

3 years ago

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Elizabeth Katy, TX

I have used my warranty many times and I've always been satisfied. They answer phones and send contractors out in a timely manner. They do good work, and I've never had a problem with them.

3 years ago

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Elaine West Palm Beach, FL

My experience with Choice Home Warranty is sometimes very negative, sometimes very positive. I had somebody out to fix my refrigerator once and he was so wonderful. I told him I wanted him again for my dryer and he was wonderful. Everybody else in between has not been good. They keep fixing my toilet putting plastic parts in, then in a few months they go out agian, then I have to pay another 60 dollars service fee to have more of the same parts that break and when I could have paid for my own toilet and it would have been less expensive. Their customer service is always pleasant, however, I've had some very bad experiences--not with the customer service--but with with getting competent people out here. For example, I needed to use it today. I called them at 7:30 in the morning. They said that there would be no problem sending a plumber out today and that I would receive a call. I received an automated call telling me that they're going to come March 11, when I do not have a toilet to use. So I called up customer service and I said that isn't acceptable. He said, "well that's who picked it up and if nobody else picked it up before him then that's all that's available." Well, I don't use the warranty company to book something a week in advance when I need help right away or within the next day or two--which they are supposed to provide. However, they did not. Why did they book a week out when I said that it's an emergency and I need service? So what good is a warranty company if they're not going to get somebody out here when I need them. I pay a lot of money and I could get handy man to do this and probably cover the 60 dollars fee that I pay them anyway, so why am I paying for this warranty service? I am going to seriously think of canceling. I've been with them for years and there always seems to be a problem. When there was a problem with with my air conditioner, the man didn't know how to fix it, so I called twice but that was the only company they would give me. They said I paid once and that he has to come out again--well, he didn't know what was the matter with it so why why would I want him again?--so I would have to pay them 60 dollars again to come to send somebody else out. This is not acceptable.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Joan Haymarket, VA

They have always answered my calls and come to take care of my problems efficiently. My dryer was broken and I called someone. They came in, ordered the part, came back and changed it, and it's now working.

3 years ago

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Donna Bridgeton, MO

The service is great. My furnace wasn't working, so I called Choice. They handled it quite well, and sent somebody out the next day. He was pleasant and he fixed the problem.

3 years ago

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Katherine Durham, NC

Good service that offers additional service for a reasonable price. The customer service representatives are very friendly and knowledgeable. The technician sent to my house was good.

3 years ago

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Pamela Memphis, TN

Choice is a good company. I think we should be able to choose our vendors from a list rather than just get whoever picks up the job because I did have someone come out who was ineffective. Everything worked out in the end I was happy.

3 years ago

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Gary Krum, TX

The two times I’ve reported a problem, they took care of it fast. The monthly price is lower than other companies and the contract is better. They’re a good company. They are very organized. That is why I stay with them.

3 years ago

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Cynthia Fountain Inn, SC

One of the times I used it was terrible, the other was great. The first time it was the water heater and their service representative fraudulently told me I needed to have my hot water tank replaced and a whole bunch of things had to be done and quoted me fifteen hundred dollars and when I looked at it, the pipe and merely burst and it was a two hundred dollar repair. None of it was covered and I had to pay out of pocket. The second experience was much more pleasant. The technician came out for the air conditioner and he was extremely professional and very thorough. All was well.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Norma Highwood, IL

I had a home warranty program before that I was not happy with the way they settled their claims. Choice had a better price. I don’t like that I get referred to companies who are way far away when there are companies much closed but I was happy with my last service call.

3 years ago

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Michele / John Pittsburgh, PA

The people they’ve sent did good work. When we needed a repair on our furnace, they sent someone out right away which was good timing because it was cold. It seems like it is a pretty good deal.

3 years ago

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David & Carla Lithia, FL

Support is always very courteous and they are usually quick to respond. The only thing I don’t like is the limit coverage. I’ve had several calls where things were not covered and it was frustrating. I’ve had good contractors when I do get service.

3 years ago

Choice Home Warranty Reviews