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Maria El Paso, TX

I've had to use in twice for bathroom issues and they contacted somebody who came pretty quickly and solved the issues, There's no hassle about it, I have to use it twice for my refrigerator ice maker and that was not a good experience. The person who came just said that the problem was plumbing they couldn't do anything and I paid $35 for them to not do anything. I got the water connected and it's still not working so I'm hesitant to call again because it could cost me $150 to get it working.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Reva Keel Madison, OH

Usually they can get someone to come out within a week, I’m not happy with them suggesting we get our own repair person then be reimbursed. This process is not what was sold to us, I do understand that they probably have trouble getting repair technicians. If your furnace went out in the winter, this would be a big issue.,

2 years ago Edited January 10, 2024

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Joy Ghiringhelli

Their response was good but as usual, my problem was not cover

2 years ago Edited January 10, 2024

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Phillip Baird Leander, TX

They provided quick and efficient service with a claim. However, it would be more reassuring if we could request a known provider to provide services rather than trust an unknown provider.

2 years ago

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Linda Dreyer Waxahachie, TX

When the plumber arrived to do the work he had to get "final" approval from Choice before doing the work. It was amost 1 1/2 hours before he was called back. This was needlessly wasted time for this busy man. It could have been handled better.

2 years ago Edited January 10, 2024

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Michael Maiden, NC

They do work and cover things but ran into an issue where they have a VERY low cap of coverage. Like $500 max coverage on well, or septic, or plumbing, 250 towards items such as oven,dishwasher, dryer, and washer. Anything over cap is up to the claim owner. But if they aim to only hit cap or less its nearly impossible to get a technician to the house. So they ask you to pay the tech up front and choice will reimburse the amount (up to $500, knowing it will be over)

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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ANGELA WASHINGTON Capitol Heights, MD

My service fee was increased without me being informed from $60 to $85. This a huge increase. I have experienced rude reps on atleast two occasions. Recently I submitted a claim regarding my freezer and explained that I had food in it and needed someone to come rather quick. I was assured that there would be an attempt to get someone to me soon and that I would be contacted and updated, but no one ever did.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 12th, 2021

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Diane Ficco Farmington, NH

I fused CHW twice. The first time they came and fixed my dishwasher in the very next day and that was fabulous. This time I needed them to repair my refrigerator and that took 22 days that is unacceptable someone from CHW supposedly wrote and said they had reported it to I don't know somebody else within the business and I would be hearing from them which I never have. So for these reasonsI gave them a three.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Sherry girl G G

the item was fixed but took two weeks to do so, I had to do follow up with plumber to schedule appointment when part came in. Parts should be readily available overnight delivery, waiting two to three weeks to fix a toilet is not necessary.

2 years ago Edited August 6, 2024

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Gail Graban Boerne, TX

We have only had to use Choice one time - for our garage door. The response was very timely and the garage door technician was able to repair the problem in a timely fashion as well.

2 years ago

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Verified Customer

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Vera Williams Ypsilanti, MI

I had problems with my washing machine and card choice home warranty and they sent a service man out who was well qualified to fix my machine. Was very impressed with the service.

2 years ago

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duane ratcliff Tucson, AZ

I appreciate your response to a claim concerning our washing machine; I did not appreciate being told the limit for replacement was $400. your not able to purchase a new a washer at that price if the limit had been $600. that would be worktable. This is why a 4 stars.

2 years ago

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Kurtis Jones New Orleans, LA

The first call was perfect they came on time minor problem bad breaker second call haven't been so good yet they sent someone out who can't fix the problem but they still collected the $65 i went online in search that company they do it alot so I had to call back for a new company who had me scheduled from 2 to 8 on a Friday and didn't show up or return my calls 4 days later im still waiting so you'll have to wait for part 2

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Frank Harper Middleton, ID

Once the repair person diagnose my problem with Air Conditional....Choice Home warranty tookcare of my claim and immediately authorized repairs. We were up and running no stress or hassle!

2 years ago

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Kathy Brooklyn, NY

Had a few service calls. Unfortunately all in two weeks on 3 different appliances. Of the 3 (paid service fee for each), only one was partially covered. The others were not. So not only am I paying monthly for coverage and on top of that paying for service call but not covered. Coincidence? And the one that was covered service company that replaced ice makers it didn't work and when different serve an came back he noticed that it was not a new part that was installed and perhaps that's why it didn't produce ice after 24 hours which I was told it would. So a new ice maker was ordered and still waiting for parts sept to research whether in stock for scheduling of repair or whether it is in stock. Sorry fir ear full but am not happy right now,

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 27th, 2021

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Sincler Franco Cliffside Park, NJ

The company exceeded my expectations. Really easy to place a claim, everything on-line and simple. On line portal with all information I need. Contract very clear and excellent coverage so far.

2 years ago

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Verified Customer

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P Perkins Largo, FL

They have done what they promised. I have had my washer and my built in microwave both go on me in the past month! They did a buy out for my washer and fixed my microwave like new!

3 years ago

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James Saint Louis, MO

It is very helpful. We had our main shower drain backed up and they sent somebody out the next day and I think the price is right. We also had issue with the pipes and they put a hole wall to get closer, but we didn't know the hole wasn't gonna be fully repaired, it wasn't restored. So now we have to go and get that restored on our own.

3 years ago

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Evelyn Durham, NC

I was pleased with the with the time frame in which I was scheduled and I was pleased with the professionalism of the tech. He was done within minutes. When I first called I got service right away.

3 years ago

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Cara Homewood, IL

Just good customer service. Each time I called I always get my questions answered. I used my warranty recently. I was having trouble with my air conditioning system so the technician came out to repair my air conditioner.

3 years ago

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Mildred Lakeland, FL

Enough information was not given on the true nature of how things will work out. About two weeks ago my air conditioner wouldn't come on so I called them and they sent some people out. When they came out they told me that the airconditioner needed to be replaced and that choice wouldn't replace it. They were easy to contact but again I had to say I had to go head and cover myself.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Melody Bailey MELODY Henderson, NV

Quick answer and appointment made. Fast confirmation from repair company. Diagnosis was made right away. The repair man even came early! Your company is replacing our dishwasher and we couldn't be happier. Thank you!!!

3 years ago Edited January 10, 2024

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N. Thompson Hope Mills, NC

They covered my faucet repair but not my toilet replacement. The plumber they had replace my faucet offered to install a new toilet for nearly 1/4 of the cost of other local plumbers without home choice warranty I may have never got in touch with this company.

3 years ago

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G. A. Johnson Ocoee, FL

Choice Warranty contracts with experienced, well-trained professionals. The technician who came to my home was courteous,, on time, and professional. It was determined that I needed a new refrigerator. Choice Warranty opted to provide me with a Loew's e-card within 30 days. They fulfilled that promise in a timely manner.

3 years ago

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Ruby Aubuchon

They got the right people to help me in a promt time.pt time

3 years ago Edited January 10, 2024

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Sabrina Johnson Indianapolis, IN

I understand that at this time people are short of help. I had an appointment back in June to get my Samsung refrigerator fixed. The first repair guy came, said he fixed the problem and it was still leaking after he left. Second guy came out July 23 said that he would be back August 12 and to take everything out of my refrigerator for the repair. The guy on the 12th never showed up I lost food I am a single mother and can’t afford to lose food. The next appointment was set September 7 and now it is finally fixed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Jacob Anderson Wichita, KS

When they actually approve the orders from the professionals that they hire, its a great service. But when they use their own arbitrary rules to create loopholes to get out of paying to fix or replace an appliance is when I have issues. And when I sent in a claim to review their denial of service, the case manager didn't try at all to reach me. My phone rang once, and they left a voicemail saying I missed the call. When I called back to the case managers extension literally one minute later they didn't answer. I was transferred to a different representative who said they had the same power, explained everything to them and then they said it didn't matter what I said, the claim for review doesn't actually do anything and won't change the company's mind. When I said why even offer to review it if you won't change your mind, she said so I could feel better about being heard... Just absolute garbage. And when I told her that was a messed up system she tried to make me feel bad about complaining by bringing up my past claims, which the number she said was wrong and when I told her half of those claims weren't actually resolved or denied and I didn't appreciate her brining them up to try to guilt me into shutting up, she then tried to back track and say she didn't say that and that she only brought them up to prove they did their job. When I reiterated that half the claims weren't solved or approved, she just said "Ma'am are you done?" HORRIBLE CUSTOMER SERVICE. OVERPRICED SERVICE. Only will pay for one small repair and then will make up rules to not cover anything else.

3 years ago Edited January 10, 2024

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Dale s Berke Lake Havasu City, AZ

Been with them at Two Homes and they have always gone the Extra Mile to make sure we were up and running quickly and have been great on renewals and Transfering my warrantyckly

3 years ago

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Ebrahim Abe Atcha Laughlin, NV

Your repair technician , most of the time are good. Some time they are not good at follow up. I have a couple of instances where , they took money from me did the repair work without follow with you to pay me back, & also with no follow up as to the work completed to satisfaction.

3 years ago

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David Clayton Lehigh Acres, FL

I give a 4star because they DO respond promptly when I submit a claim and when I need follow-up. I would rate higher if all the contractors chosen by CHH to respond to my situation were responsible and 'showed up'. Some do, some don't.were

3 years ago

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Phillip Gonzales San Antonio, TX

Well the first time a tech came by all he said was we don't work on these household item and said that be 75 bucks for doing nothing I was piss. The tech did not A thing. But now the second tech that came out he was very professional and fix the issue.

3 years ago

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Rafael Ruiz Spring, TX

I recently filed a claim, where our a/c started acting up. HCW acted promptly and had an experienced technician dispatched, they approved the needed addition of Freon and we cannot be more pleased.

3 years ago

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Carol Templet Prairieville, LA

Because I still do not have my air conditioner repaired. I called the last week of July and I know things and situations happen. I am going to be 75 on my next birthday and this Louisiana heat is killing me. The serviceman has everything for the repairs. His father passed away then the hurricane. We all survived. I was on the list for the Friday before the hurricane but I was not told about that appointment. He said he would be up and running this past Monday and I still have no appointment. I asked for a commitment to put me ont the list and when he replied I still did not have an appointment. I have reservations as to whether I will get air any time soon.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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J W Warren Mount Laurel, NJ

I placed a claim within the past 30 days and I received appointment dates and times in short order. The technician was experienced, knowledgeable and able to repair my washing machine in short order. The text messages about when he would be arriving were very helpful in arranging my day's activities.

3 years ago

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edward marshall Sims, NC

Would have been a 5 except we complied the option in 2 days but we needed a fridge/ freezer. It was nearly a month to cut a check requested. We had to replace the food in another appliance. We brought a frig/ freeze within there offer. Made 4 calls with a brush off with we have 30 days. I can be understanding of that but was a major item. It really seemed to a pass off. One other point, another review on same requested, no response?????

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the funds were mailed out to the address we have on file.

Sep. 14th, 2021

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Rohit Vankamamidi Mc Kinney, TX

I had bad experience with on claims regarding my second fridge. First I had to pay the technician $65 for the call and he came in opened the fridge parts and left it like tht saying once the claim in approved they will fix it back. But the claim was denied due to pre existing issue(which it was not) and its fine. Because of the claim being denied i have a fridge parts opened and not fixed back. Second think i was assigned a case manager for the claim being denied and I had the worst ever experience with them. First they ask you to schedule a call with them using there calendar which I did bit i NEVER receive a call from them at the scheduled time and then i get an message saying they tried reaching me. I scheduled again 2-3 more times after that again I NEVER Recived a call but i get an message saying they tried reaching me which is preposterous and pure lies.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Ollie Pompano Beach, FL

The technicians that come are very polite and kind and patient. The first time I used it, it was for the microwave and I called at nine o'clock and they were here at five o'clock the same day. They are good.

3 years ago

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Arlene

It is very hard to get service in a timely manner. They do not stand behind their customers like they should. I have been waiting for a while to get service. I am not happy. I put in a claim on August 30th and I am still waiting. Some of their services are okay but some aren't. They don't over things they say they cover. It is becoming a problem. I am seriously thinking about not renewing my contract.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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Robin

It is always done right. I file a claim and they come and fix it. If it stops working later, they someone back out and don't have to pay the reasonable deductible again. My issues are always resolved.

3 years ago Edited January 10, 2024

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James Houston, TX

They've been proactive. My microwave went out and they paid for microwave. However, the microwave is connected to the oven and they didn't pay for the oven and I didn't push it. They did all right.

3 years ago

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Shelia Belmont, NC

Sometimes it can be difficult to get a hold of customer service. Most of it is done online. We had an issue with the AC unit in July and it was supposedly repaired and ten days later we had to call again because there was water leaking. It is never fixed correctly. They keep sending different companies to work on the same issue. They did fix our garbage disposal and that was very smooth.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Anonymous Clinton, MD

I would recommend them as a good warranty company based on the good service. All their contractors are very professional. This is great for me. My garbage disposal was service in two hours.

3 years ago

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Keedy Pre Humble, TX

My first experience, guy came out to fix microwave and said he was ordering a part, he never came back. Took the money and never even answered the phone for the company. The second guy did fix it and was a man of his word. Was very nice. The reason I answered poor on customer service is because they do not accommodate a person that has a voice disorder, which is means I can't speak over the phone. Told me someone has to call. Need to work on how to accommodate a person/ people with a disabilities

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 9th, 2021

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Gregory Rocky Mount, NC

I had a problem with my ice maker in my refrigerator and it wasn't making ice so I called and they sent out technician out two days later. They were prompt and they called me back.

3 years ago

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Verified Customer

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Ursuls Upper Marlboro, MD

Last week the ice maker went out and they were prompt calling me back and set up the appointment. I got the refrigerator fixed within three to four days. So far I've gotten good, promt service with them.

3 years ago

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Peggy East Peoria, IL

My air conditioner quit working and I called they set up a time. They came in and replaced the part in a timely fashion and my air conditioner was fixed. They did what they said they would do and took care of the issue.

3 years ago

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Verified Customer

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Keith Richlands, NC

I'm very happy with it. They put my needs up high on the list. I used my warranty recently and they sent someone out within a day and a half and they fixed it. Choice Home Warranty is always taking care of everything I need.

3 years ago

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Verified Customer

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Hakeem Manassas, VA

I enjoy the service. They get quality technicians to come out and get the repair done quickly. My garage door stopped working, they called the company to have someone out within two days to fix it.

3 years ago

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Verified Customer

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Denise Spann Las Vegas, NV

The company that they sent to do a job here at my home was very profitable and polite and went above and beyond to make sure l was comfortable he was awesome and he knew what he was doing

3 years ago

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Verified Customer

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Gail Compton Katy, TX

Response time to requests was uniformly 5. Service technicians have been, so far, both professional and friendly. All work has been done quickly and claims processed expeditiously.

3 years ago

Choice Home Warranty Reviews