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Bonnie Gulick Greenfield Park, NY

Service technician they sent out to repair my heating zone was very friendly and professional and took care of the problem. Would have rated it a 5 except it took two days to find a service company, but since it wasn't an emergency it didn't matter too much

2 years ago

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Verified Customer

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Yvonne Coleman Florissant, MO

I moved into my new home and within weeks time the water heater stopped working. I called Choice Home Warranty and they asked what happened. They sent someone out and assets everything . I had send in a copy of my home inspection to them:

2 years ago

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Lauren Dallas, TX

Once they entered into a partnership with Sears, the service and process got much better. But still, every time we need help, it takes time for someone to come out. Then it takes more time for the person to get approval from Choice to do the recommended work. You try going through this when your Air Conditioner is out during a 100 degree summer or your refrigerator is broken. On average we are suffering around three weeks with the item being down to being fixed, and it is usually upwards of a month. Often the quality of work comes up time and time again for it not being thorough. The process is very convoluted. The Sears team has gotten a lot better. Also, why is there no app to use? What do I have to put my policy number in time and time again? Why can we never talk to someone on the phone or have a chat function? Communication is severely lacking.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Clayton Henderson, NV

My dishwasher was not working properly and I called them and they were out the next day, which was a Sunday actually, and fixed the problem within an hour or so and was great. They're very prompt and responsive.

2 years ago

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Cora Taylors, SC

Choice always responds within 24 hours to let you know whether they have found a contractor to resolve your issue or not. The monthly rate for the plan is reasonable, and the per visit out of pocket cost is also very reasonable.

2 years ago Edited January 10, 2024

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Verified Customer

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Irvin DE Bary, FL

We had a problem and we called and they came right out and the guy knew what he was doing and he fixed it up, cleaned up his mess and everything. He was very personable and he knew what he was doing.

2 years ago

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Betty Spring, TX

I only ever used it once and they able did a good job. My garbage disposal went out and they came out and it needed to be replaced and he replaced it right down the side. They were very prompt in getting someone out.

2 years ago

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Verified Customer

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Jeffery Orlando, FL

It be had no problems . No issues at all. Customer service has been very good. I go online. I put my claim in and get a response and service from them. I've got nothing but positive things from them.

2 years ago

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Verified Customer

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Janetlynne San Tan Valley, AZ

The air condition fan went out. I called them they responded quickly and the company that came was great and they took good care and they were prompt and efficient. It was quick response good service.

2 years ago

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Verified Customer

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Joe Belleville, IL

Good customer support once you get somebody to talk to you. However it can be a little bit challenging at times getting to that point. The one time that we needed our warranty was with the heating system and they sent like seven different people out due to a lack of communication.

2 years ago

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Verified Customer

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Marilyn Saint Louis, MO

They are always nice and helpful. My dryer broke and within a couple of days. I had the part and it was repaired. It has worked perfectly ever since. I liked the repairman, he was awesome.

2 years ago

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Verified Customer

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Tina Saint Louis, MO

Service is great. They are very positive. They are courteous and helpful. I have no complaints. I have had nothing but positive experiences. They replaced my dishwasher went they couldn’t fix it.

2 years ago

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Randy And Stacy Pensacola, FL

I’ve used it about three times. To repair the dishwasher and the fridge and the air conditioning system. A rep is always available. They answer the phone when it rings. They are very prompt getting issues resolved.

2 years ago

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Tasha Chicago, IL

I am able to get an appointment within a couple of days when I put in a request. I needed it for the dishwasher. The technician was able to come out within a day or two. They were able to fix the issue. The service was good.

2 years ago

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Anonymous Clearwater, FL

There were two choices, American or Choice. I had American and I had a bad experience so I switched to Choice. They take care of things quickly. They got my air conditioner fixed.

2 years ago

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Sean Surgoinsville, TN

Payments take a little longer than expected. It was a little over three weeks before I was able to replace my washing machine. When I call customer service with questions, they are able answer. I get someone to rectify problems.

2 years ago

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Randell Daleville, VA

I recommend them to everybody. It is an excellent service. They provide service is a timely manner. They are excellent trying to find me a technician. They work really well for me.

2 years ago

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Judith Toms River, NJ

Haven’t had an issue with them yet and I’ve had them for a few years. They get appointments within twenty four hours. There is follow up with an email asking me if it worked out. Everyone has been good.

2 years ago

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Jay San Tan Valley, AZ

All my experiences have been pretty good. I would recommend them. They are very prompt getting things done. They gave us six hundred dollars towards a new fridge when it couldn’t been fixed. The garbage disposal was within a day or two.

2 years ago

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Mike Round Rock, TX

I think it is a pretty good value. They are usually pretty and efficient. Things are taken care of quickly. They sent someone out to repair the leak in air conditioning. It is good protection.

2 years ago

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Tracy Brentwood, TN

I did a lot of research before I signed with them and they seem to be the most reliable company. I have used them twice and it was easy to contact them and the people they send are knowledgeable.

2 years ago

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Anonymous Miami, FL

Sometimes I am not sure if there system works very well like when the person has come and gone and they keep sending reminders. They were able to get someone right away to help fix the water heater. It takes longer if there needs to be parts.

2 years ago

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Anonymous Jacksonville, FL

I needed someone to call when things break and they had a good reputation. I only have one complaint. I am not super computer savvy and I have stumbled to get through a request. Once it is through I have been very pleased.

2 years ago

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Verified Customer

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Linda Denton, TX

Got rid of American Home Shield for Choice Home Warranty and so far I have had no problems with them. They came and got the plumbing fixed without having to tear it up. It was a simple solution. It is satisfactory.

2 years ago

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Chantel Casa Grande, AZ

Everything seems great so far so good. Choice honored the claim for my dryer even though I did not see the manufacturer information. The appliance was fixed. They were quick to respond.

2 years ago

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Verified Customer

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Diane

They give the best service. It is the quickest. It can take a long time if parts have to be ordered. The worker they sent was very pleasant. He was neat and cleaned up after they left.

2 years ago

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Alecia

My aunt referred to them by my aunt. She has always had quality service. So far I’ve had the same. I’ve had no issues. The people don’t show empathy when you call. I’ve used it three or four time. They couldn’t find a tech for me one summer and I had a hard time finding one myself but I have had no other issues.

2 years ago

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Anonymous

They always take care of business. I needed it a couple of weeks ago and they sent me someone fantastic. He took care of my problems. I really appreciate them every time they take care of my problem.

2 years ago

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Anonymous

One of my friends recommended them. I find them highly responsive. They responded immediately. Within a day the issue was resolved. I would recommend them to my friends and family. They are very transparent.

2 years ago

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Sue

I’ve used it a couple of times and within 24 hours, there is a response. They seem to be offer more than others. They always get people out to my home. I did have a problem with a sub contractor.

2 years ago

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Patricia

Using the warranty is very easy and simple. Either go online and tell them what is wrong or call them up. They usually respond within 24 hours. They always respond properly. They do everything they say they’ll do.

2 years ago

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V.

I didn’t realize the water heater was on a sliding scale and the paid to replace portion of it. When they were looking they realized the garage disposal wasn’t working and they cleaned it up and fixed it up great. He showed up on time and was very thorough. It was a great experience.

2 years ago

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Anonymous

They are very prompt responding to your problems. They take care of business a good, fast pace. The service is very professional and very timely. Customer service is excellent.

2 years ago

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R

We’re very pleased with it. We’ve had several other warranties in the past. They always return our calls. When we had an issue with the refrigerator, they called within an hour. They were prompt to fix it.

2 years ago

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Chuck And Angie

The jobs are done correctly. I have been very happy with the work. The price for the service is reasonable. They seem to be the best choice among all others. They’re quick to be attentive and answer calls.

2 years ago

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Vanessa And Michael

Best price for a warranty. Everybody is professional and polite. They are thorough. I’ve used it three different times. It is a great company. I don’t like all the spam emails from them.

2 years ago

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Carol

As a disabled person it is great. Any time I have a claim, the come. They have come through for me. The investment has come through for me. I have been recommending them to everyone.

2 years ago

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Michael And Deirdre

I feel comfortable having someone to find someone to do any repairs. When they say they are send someone. They do it no problem. They have done a great job. Everything has been good.

2 years ago

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Daisy Perez

Choice Home Warranty responded to my claim very quickly! I submitted a request for service online on a Sunday night. By the next morning, they had already scheduled a technician for service that same day!

2 years ago

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Brenda Roberts

Home Choice facilitated the repair of our furnace & replacement of our hot water tank. I've had Choice Home many years & have recommended them to many of my family & friends.

2 years ago

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Lori Yonfa

The warranty company sent out 1st Action Plumbing. They came & took our $65 fee to give us a quote to fix our leaky garden tub. More than 2 months later and many calls & texts later the Plumber said this when we asked if he was ever coming:"Probably not it's really hard to schedule one job an hour away from the shop I'm trying to see what day I can get near you to your location". Finally 3 months later we hired a different plumber without the warranty & we're out $500 and our $65 fee for the Plumber that wouldn't drive back out here. We have a 3 1/2 year warranty & I feel very disappointed with this experience. I feel we should at least be refunded something because we didn't pick the original plumber that is wouldn't come out here they did. 1st Action Plumbing should be taken off their list of plumbers. I feel the warranty company should make this right.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Maria Lopez

The technicians sent to my home over the past several years have been hit or miss. Many are handymen that are not fully licensed in certain specialties such as electricity. There have been instances that my family has had to hire professionals outside of CHW in order to repair something that was misdiagnosed and not properly repaired by CHW. Many of our claims have been denied and the claims specialists simply have blatenely exaggerated or lied on a claim, why it was denied.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 3rd, 2022

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Fe

We've had a good experience with the company. Both times that I've used they've been a quick turn around in getting me the technician out to my home and very reliable company, still part of my experience.

2 years ago

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Bill Bridgwater

Choice Home Warranty works with me on the small items. Knock on wood; nothing major yet. I purchased the prepay six year plan and have been extremely happy. Bill & Twyla B

2 years ago

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Jared A Robinson Laplace, LA

Excellent service. The representative was on time and explained what he was doing clearly. The sub-contracting company was very professional and offered deals I was not aware of.

2 years ago

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Natalie Dunn Natchez, MS

Hassle free fix for my heating system. I was allowed to pick my certified technician which allowed me to have my heating system fixed promptly. Reimbursement was as explained with no issues.

2 years ago

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Leonora Shaw San Antonio, TX

I am having problems with my air conditioner. The repairman evaluated it, made recommendations and you chose to only do the cheaper part and my air conditioner now as another problem because all that was recommended was not done and your response time is too long. Secondly, when I signed up the representative told me that I could choose the repairman as long as they met your qualifications. That was a lie. Thirdly, when I realized that the repairman I chose was already one of your vendors, I had to argue with the representative to change status to your vendor then someone changed it back on their own and caused a lot of problems and wasted time on the phone to correct this.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Candice Dothan, AL

This policy worked like it was supposed to. Our AC unit went out and they paid everything but $2k. Our unit is approximately $7k if no insurance, so overall I am very happy with Choice.

2 years ago

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Terry Dana Point, CA

I got Choice Home Warranty because I was sick and tired of the last home warranty company and that they wouldn't perform. The people that came to my house were extremely nice. Choice is very nice, it's just that they don't do the work. I called in with certain things that needed fixed, then when the contractor got here, he had to call up another six things, but they only let him do one. Then I have to pay $65 dollars, and I've already paid you $500 and something. I'm really disappointed. I'm was hoping that Choice turns out to be a much better company than the last one I had but so far I'm disappointed I'm sorry to say that. I had some blockages and I unblocked one drain myself. I have a friend who's a plumber and he said I needed a 75 ft drain clearance, and also that's probably why the drains in the shower and sinks were backing up occationally. It needed to completely clear out. So I called that in and also I wanted a faucet fixed and a toilet fixed. Nobody has done those yet or called me on those. They just sent someone out here to do the drains, but they only did one drain - and that was it. They said that's all they were told they could do. After I called in and filed a problem, I didn't realize that the contractors had to call and get permission to do the work. I thought they already had permission. So then they dont' do it because they're told not to. I hope my next experience will be much better.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Jevon Marietta, GA

Sometimes stuff gets done but it's definitely not superior or what I would consider an expert level service, just kind of a middle of the road. I feel like their response times could be faster and their resolutions right could be better. I've had to pay for things out of pocket and then not get my money back because they didn't respond fast enough.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

Choice Home Warranty Reviews