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Mike McNeese Wichita, KS

Just recently had a water heater go out. Put in a request. Technician came out and said it needed replaced. Said it would take another 3-5 days to replace it because the technician can't just go and get the new heater. CHW had to order it which takes another few days to order, get it and come out to install. 2 weeks without a hot shower, hot water to clean dishes, etc is way too long. We ended up just buying it ourselves and paying another plumber. Then two days later our A/C went out. Was going to be another week before we could even get a technician to see what was wrong. Which ended up needing to be replaced as well but didn't want to wait around anther week or two to get it done. So again we went out on our own and got it replaced. I called CHW about whether it was true that they had to purchase it and got conflicting answers. One person said that wasn't true and they would reimburse the technician. The other person said that it was true and could be another week for replacement. Point being: wow technicians, if you have approved the replacement, to go get the replacement and come back the same day to replace it. Also, to replace the water heater, if I went with CHW, would have cost me an additional $500 on top of what I paid for a yearly plan of $500. Ridiculous. Will not be renewing.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Anonymous Calabash, NC

They are responsive and answer the phone quickly. One time my heat air unit wouldn't stop blowing and so I placed a call and they assigned it to a technician and he came out and determined it was the fan itself on the outside unit and he replaced it. Now the unit turns on and off as it should. I'm glad I signed up with them.

2 years ago

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Betty Henderson, TN

I had to make a lot of phone calls to get help from them. They did not approve one of my issues that I had with the wiring in the two bedrooms. They said it wasn't covered, but it was that way when I bought the house. They said it wasn't covered even though electrical was stated in the warranty, so I wasn't too impressed. But they approved my water heater and exhaust ceiling fan claim.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 27th, 2022

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Bahaa Ballwin, MO

I have been with choice for two years. I have had some good experiences and some bad ones. Sometimes they put you on hold forever. One time I needed to use the warranty with my dishwasher. They had to send 3 different technicians and I had to pay the service fee each time which was like $85. And the technician fixed small things but it lead to a leak into my basement. The manager didn't answer any of my questions, he was like a robot. I'm not going to renew my service contract with them this year. I wish better people worked in their customer relations.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Marie New London, NC

I didn't feel like I got much support, I had to do most of the leg work. I had to fight to get the work taken care of and to get a response from somebody. I have needed to use the warranty and I had to submit the claim myself. They couldn't get a plumber out here and I had to wait 24 hours or 48 hours for them to try to get somebody. I still don't know if my claim was approved. I paid 195 and I haven't heard anything out of choice warranty.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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abdul abdin Richmond, TX

best respond and best professional a c man mr angel was very pro and experience he know my ac issue right a way i was very pleased and now i have an ac that work so thank you very much

2 years ago

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Catherine Bassey Carrollton, TX

I have used home warranty twice. First to fix my dish washer, second my to fix my pool pump. On both occasions, the people sent were very knowledgeable, showed up as promised and the problems were fixed.

2 years ago

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Scotty Latiolais Graniteville, SC

I had leak in the ceiling from plumbing issue. They had to cut into the ceiling. They separated this into 2 separate claims even though the plumbers cut into the ceiling. Therefore was going to cost me $75 for each claim. Also since they made it into 2 claims it's been over month and my ceiling is still not patched up. They contracted 3 companies 2 never showed and the 3rd said he was too far away and due to gas prices he could not do the job. I contacted choice and decided to patch it up myself

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Sandra Elgin, SC

They were easy to deal with. I made a call and they sent somebody out. For example, I had a problem with some plumbing and I gave them a call they sent plumbers out and they fixed it .

2 years ago

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Betty Kempner, TX

One time I called them on a Sunday and they had me set up an appointment the very next day. I like that they are efficient. Before that, my dishwasher broke down and I called and they had it fixed in no time.

2 years ago

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Wanda Memphis, TN

I am still waiting on a technician from electrical to come out, they haven't scheduled anything yet. I have used the warranty a couple times. One time I used it for my microwave and they came right out and got it fixed. They also came out for my thermo electrical freezer, they came out to replace the outlet real fast.

2 years ago

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Lorelei G Jefferson, OR

I'm in the middle of a repair with choice warranty and the communication is terrible. They processed everything with the repair electronically so I've not talked to anyone. They sent out a technician very slowly. By the time the technician was ordered and they were actually able to make an appointment, it was a two week wait. And then they ordered the part which was another two week wait. And then they made an arrangement to come and do the repair but the part was not in. It has not been a good experience.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Raven Gretna, LA

They are very quick, efficient, and timely which is helpful. There was a time when there was an issue with the water heater and they were able to get someone to assess it and replace it within a week in a half.

2 years ago

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Patricia Easton, PA

They try to help you but they have to abide by certain rules and sometimes it was awful. But it wasn't the employees' fault, it was management's fault. Every time you need to use your warranty they send you these very low quality contractors that don't have a clue as to what they're doing. When you tell them that they've been here before and they didn't fix things properly or they made it worse, they say well you have to go through this and then if it doesn't work out then you can hire your own people and then we'll see if we will reimburse you. It's just the worst company I've ever worked with. I bought the warranty for seven years but I will never go back once my seven years is done.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 25th, 2022

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Frankie Fairburn, GA

They have room for improvement but they were great. They had good service. I just had to use it for my air conditioner that wasn't working. And so I gave them a call and the next day they were taking care of it, it was great. It has been a great experience and I am very happy with them.

2 years ago

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Luz

They are a good company for what I need. Just a few weeks ago I had to use it for my washer and I wasn't pleased because it wasn't replaced. I had to take money out of my pocket on top of what I'm already paying to them to buy a washer. It also took them forever to answer my claim and it took for a few phone calls and even calling supervisors and everything for the person that was in charge of my claim to actually call me back.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Garland Upper Marlboro, MD

My computer and my microwave broke recently and the guy didn't even look at them, he said I'm gonna give you a new microwave and he didn't even try to fix it. They said they were going to give me two hundred and fifty dollars for the new one. The deductible was much cheaper when they originally talked to me.

2 years ago

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James Griffin, GA

I hadn't have any problems. Recently I had a plumbing issue and they sent a certified plumber and he corrected both my problems and he was very nice and dressed well and was very communicative, so overall it was a good experience. Not all of the people they send are great.

2 years ago

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Stephanie Saint Louis, MO

The service was very good compared to other companies I have used in the past. When I contacted them, the response was rapid and getting someone out to make the repair was also very rapid service.

2 years ago

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Joseph Augeri LA Vista, NE

I had to have two items repaired. The washing machine was repaired very fast, but the refriger took almost three weeks before someone came out to repair it. This one I was not happy about.

2 years ago

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Josie Kassley Macomb, MI

I was not happy with the replacement cost given for my expensive dishwasher, however, the service technican was wonderful. I unfortunately, had to make a 2nd claim. The wait time for service is troublesome. I am not sure if my appliance will make it.

2 years ago

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Cheryl Hamm Paragould, AR

Refrigerator started making loud noises. Called immediately and filed claim and that day had an appointment set for the next week. Work was completed professionally and quickly. I feel great peace of mind knowing I have Choice having my back

2 years ago

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Kevin Gordon, GA

The are just one of the number of companies that cannot handle the demands in this Colorado Springs area due to lack of qualified techs, including contracted companies. Which they hide went soliciting membership. I have lost hundreds of dollars of food because of they along with Cinch, Sears Home Warranty. These companies all give weeks of poor response to emergent refrigerator repair and offered apologies not results while still getting paid. The unfortunate thing is without any coverage one can pay pretty high cost for repairs. this they know so they abuse clients. I am subject to finding another but with the same concerns.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 19th, 2022

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BRENDA ESCHBACHER Boise, ID

Service problems. Dates and times of appointments are made by CHW and not bye the repair company. One company wasn't coming the date given at all and another refused to come out until CHW had a supervisor call them. CaHW was to contact the later company but it's been over a week and I've heard nothing. Customer service didn't address these problems but stated they would contact the company to get things cleared up.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Nancy Beaumont, TX

They increase prices with NO notification. If the company decides to increase fees they should notify customers. All of a sudden my monthly cost would increase. When needed I wasn't aware the service fee increase over doubled the original cost. I understand prices will increase especially during these difficult times, but we should be made aware to make our financial decisions to keep the service.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Robert Smoots

Took 10 days to get someone here to look at my AC issue. Way too long!

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Sherri Loney

I have used CHW for over 10 yrs. Most of the time, I have had a very good response and the service techs have been excellent with only one bad experience several years ago, which took a while but was finally resolved. In a separate and my biggest issue was with a disputed claim (only happened once). While I was assigned an arbitrator to review the decision on a denied claim, the individual NEVER returned my calls or emails for requests for a more complete explanation of the denial of services.

2 years ago Edited January 10, 2024

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Tamara Gerardi Hernando, FL

Fast claim service. We needed help with an appliance and they set us up with the appointment the next day ! Always friendly and quick to respond. Best warranty company I have ever had.

2 years ago

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Laverne Marks Warwick, RI

They are so easy to work with. The replied to my request for service the very day I sent it in. They had a plumber at my house the next day. He was able to contact Choice and do the work then!

2 years ago

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James Gerhard Tyler, TX

Choice Home Warranty protects us against costly repairs. However, Choice has difficulty sometimes finding technicians to service our area depending on which service is needed. Also we sometimes experience long response times, particularly if parts need to be ordered. If Choice chooses to replace an appliance, it is up to us to have it installed or install it ourselves since Choice only installs systems.

2 years ago Edited January 10, 2024

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Jennifer Coman Jackson, TN

I was impressed with easy it was to contact them and set up a time for a technician to come out. The service technician was very thorough and explained everything throughout the repair of my garage door!

2 years ago Edited January 10, 2024

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Daniel J Foley Rio Rancho, NM

The statement that appliances will be repaired or "replaced"is very misleading. The fine print says that at "their option"they may pay cash at for a replacement based on "their"costs. The price they can buy an appliance is considerably lower than the retail cost of any appliance. For instance if your dryer goes out and the cost to repair is high (any amount over "their"cost) you will be offered that low ball figure. On a recent incident our dryers timer malfunctioned the repairman said the cost to repair would be over $700 a new dryer in a 50 mile radius ran $545. We were offered $353 ( their cost ) after haggling they ended up offering a $458 gift card from Lowes that came 30 days later.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Jacqueline And David Quinton, VA

They definitely have the best value for what you get covered. Everything went well when we had problems with the microwave. They sent someone and he fixed it. They’re willing to help and work with you.

2 years ago

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Dhaval Herndon, VA

Too happy that they are offering the best quality service. They provide me good service whenever I need help. They are always on time. They have good connections. They are hands on. They are the best in the business.

2 years ago

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Mindy Austin, TX

They respond right away. Like they are really quick. They explanation are always really clear. I don’t have to call them back with questions. I have a friend who had American Home Shield and she has told me nightmare stories about that company so I am happy with Choice Home Warranty. Their technician showed up and repaired the dishwasher.

2 years ago

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Anonymous Douglasville, GA

When I renewed with them I was pleased with the deal they offered me. They come on time and set an appointment immediately. When my sink was leaking, they replaced the faucet the same day they came out.

2 years ago

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Mihwa Centreville, VA

We had a problem with the garbage disposal and called choice home and they replaced it with a new one. They always respond fast. They send a technician right away. It is simple to get things repaired.

2 years ago

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Pavan San Antonio, TX

They are at the mercy of the contractors, most of them are very good but some aren’t responsive at all and that can reflect on their customer service. They were pretty prompt when the heating went out but the contractor was not up to mark. Still most do a decent job.

2 years ago

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Sharon Ft Mitchell, KY

The people that have come here have been very polite and everything has been fixed properly. We haven’t had any problems. They came when the water line busted in the fridge and fixed it. I have been happy with the people.

2 years ago

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Felicia Houston, TX

Choice Home Warranty is reliable and dependable. Recently my toilet was leaking and they fixed it. They try to get to you within 24 hours if they can. I like the service. I like the workers that have come out.

2 years ago

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Anonymous Ashburn, VA

My dishwasher wasn’t working because it had a broken panel and I called choice and they sent a representative within a week to check on it and they ordered a part and made a follow up appointment. Everything is functioning now. It works perfectly fine.

2 years ago

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Anonymous Palatine, IL

I am not a handy person so this makes sense for me. It is very affordable. The last experience I had wasn’t the greatest. It is coming up on a month waiting for a part. When I called them, the rep was able to give me an answer.

2 years ago

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Anonymous Houston, TX

They are very active and very effective. There are no delays whatsoever. They got the job taken care of. Everything is good. They have experienced people who know exactly what they are doing.

2 years ago

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James P Kueck Green Valley, AZ

I call them - they send a reputable service tec to check it out. After a few days the local tec gets authorized to purchase the parts to do the repairs. The tec calls back and sets a day and time and the repairs are made.

2 years ago

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Thomas Wittig Milwaukee, WI

Received quick response and next day service appointment. Service tech (John from Sears) was excellent. I cannot think of anything that could of been done to make the experience better. Outstanding.

2 years ago

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ada surles New Market, AL

fix the problem and was fast to respond got it right the frist time.i would highly recomend choice.if they keep up the good no great they will be very hard to beat.so far i believe that choice was the right choice.

2 years ago

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Joanne Lynch Center Valley, PA

They sent plumber the following day. Plumber was excellent. I needed a part for sensor kitchen faucet and the plumber took care of ordering part. Part sent directly to me. Choice Warranty called to make sure I got the part

2 years ago

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Allen Triba Hemet, CA

Made our first call to Choice Warranty for our water heater repair about a month ago. The response was quick and repairs made a week after diagnosis. They were courteous and professional. Very good so far.

2 years ago

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Colette Coffey Euclid, OH

I have to say, Choice Home Warranty has made it possible for me to afford to stay in my home. I thank God for their services, and the timely manner in which they carry out that service.

2 years ago

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Mark Royse City, TX

Quick to respond, fair in their assessments. Technicans that respond are professional and knowlegeable about the products they service. Choice responds quickly on repairs and follow throughs on repair.

2 years ago

Choice Home Warranty Reviews