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Jevon Marietta, GA

Sometimes stuff gets done but it's definitely not superior or what I would consider an expert level service, just kind of a middle of the road. I feel like their response times could be faster and their resolutions right could be better. I've had to pay for things out of pocket and then not get my money back because they didn't respond fast enough.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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John Carlisle, PA

Improving. First couple times we had problems but then they sent the right people. The first person that came to help took our 65 dollars and said that he'd get back to us and never did. In fact Choice didn't contact me either.

2 years ago

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Anonymous Easley, SC

False promises were made about their coverages.They have such a long wait time to get to a real live person to talk to. They don't follow through with their services. I've been receiving notifications that the equipment has been ordered from Choice to my email address and it's saying congratulations your equipment has been ordered and the technician will call you to set up a time to install. That's a bald faced lie they haven't placed the order yet. I called and asked the lady I got I said why did I get this notification if you all have not ordered the product and she says quite frankly I can't give you answer.

2 years ago

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Rebecca R Noel Brandon, FL

We have had to use Choice three times & in the end, we're pretty satisfied. There's a little maze to run through with some of the companies chosen by Choice, but, overall, we're satisfied. You cannot beat the price, especially if you buy a 3-year package.

2 years ago

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Verified Customer

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Ron Able Atlantic Beach, FL

I had a plumbing problem. I was told a time frame for the work. When they did not show up I called Choice rep and was told he was running late and I said OK. Later I called back to speak to a rep and asked if he was still coming and got a short response. When the repair person showed up he said the claim had been canceled [NOT BY ME].

2 years ago

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Ken Lizotte Branson, MO

Choice Home Warranty is a Very Good Product, and Customer Service very responsive to resolve your issue in reasonable time. Like All Home Warranty companies, they look for the lowest cost tech (parts and labor), which is not the same as a "quality" tech.

2 years ago

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Verified Customer

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Linda Columbus, OH

They sent a Technician that knew how to work on the refrigerator and the stove at the same time. I have a duplex and I pay one service call.. That was truly a blessing for me...

2 years ago

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Duane Fisher Mansfield, TX

We had an issue with our microwave and they sent someone out to fix it in a reasonable amount of time. He did a great job and left. As far as customer service, they are one of the worst. They started calling, texting and emailing me 4 months before my contact expired. The messages they left me were miss leading and fraudulent. My original sales rep ignored my phone calls, text messages, emails and even Facebook messages. Bottom line, when we needed help with an appliance repair, they made it happen. If something doesn't go right and you my to go through your sales rep or customer service, forget it.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 23rd, 2022

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Michael Aho Lead Hill, AR

Dishwasher washer quit working paid 65 dollars for tech to say it's none fixable choose him warranty responded with a offer for ME to go purchase one that doesn't cover the cost of a new one plus I'm not a plumber or electrician I'm on SSD disability then I gotta wait over two weeks to talk to the adjuster about this.. in the mean time I do without.. I thought paying for this insurance fully covered my appliances IF I could not be fixed it would be REPLACED so far that's not true I feel it's false advertisement and taking Advantage of the old and disabled.. Thank you very much..

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Bobby Encino, CA

It is a good company. They have good customer service. He explained everything well. I appreciated that. He was on the phone with me for like forty five minutes. They were able to get someone to fix my faucet.

2 years ago

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James Patchogue, NY

Seems like choice is the best based on comparison but when I had a leak in my fridge, the first person that came didn’t do anything to fix it. I called them back and the second time, the repairman was able to fix the problem with no problems.

2 years ago

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Jerrilyn Seneca, MO

My only complaint with them is they sent me a plumber to fix a leak and then I had a problem with my toilet and I wanted the same plumber and they didn’t give me her and sent someone from over seventy miles away. I do like that they offer more for plumbing and things like that.

2 years ago

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Carolyn Lake Worth, FL

Initially I was annoyed because the vendor the contractor wasn’t communicating. he got here on time as initially promise, he did an awesome job, and he cleaned up behind himself so thank you

2 years ago Edited January 10, 2024

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Sharon Metuchen, NJ

Customer support seems good. I actually speak to a person when I make a claim. I would like them to be a little more knowledgeable about what is and is not covered. It is a very good policy. It is well worth it to pay sixty five dollars for a plumber to come out.

2 years ago

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Gustavo Goodyear, AZ

Used it a total of three time. The first time for the ac was great. The second time was for the dishwasher. I am still waiting for it to be fixed and that was three or four months ago. I haven’t heard anything. I had a water leak that ended up not being covered. They could provide more descriptions on what is covered. It would have saved me hours and a little but of money if is was more clear.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Cynthia Lawrenceville, GA

I like them because they are easy to reach and not very expensive and they cover a lot of things in our home. They come out promptly and make sure the problem is fixed. Both of my issues were fixed in a day.

2 years ago

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Candace Groveland, FL

They do cover a lot of thing and it is a good warranty but the part for my AC wasn’t covered because it cost to much and it sometimes takes a long time for pole to come out but for the most part I have had good experiences.

2 years ago

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Janice Shawnee Mission, KS

On time I used them, they were very prompt to fix my problem. They did not fix my hot water tank because they said it was a preexisting condition so that wasn’t a great experience but they did help us with our refrigerator problem. The guy was very efficient so that made me feel better.

2 years ago

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Bob Phoenix, AZ

The prices were good but they raised their rates. They did handle my issue with my garbage disposal right away btu the guy who came for the leak tore my kitchen out and I have been without a kitchen for weeks. They should do more to ensure the quality of their vendors.

2 years ago

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Josephine Bloomfield, CT

Automated system is good. I used it for my septic tank that flooded the basement. It is fixed within 24 hours. As a homeowner it is good because you cant things fixed right away.

2 years ago

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Seth Staten Island, NY

Used it about three weeks ago because the stove wasn’t working properly because my wife did the self cleaning feature and it got stuck. Someone came out it and fixed it. Sometimes the service takes a long time which can be bad if you need someone right away. You don’t want to wait 24 hours for a plumbing issue.

2 years ago

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Harold Luling, LA

The first time I used the warranty was to replace the air conditioning. It was a fairly simple process. I contacted the representative and they got a service company come to come out and look out. It took about a week for them to change it out. Everything went well.

2 years ago

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Benjamin Wichita, KS

We’ve used it a couple of times. We’ve ha them come out and look at the air conditioning. They were very fast and friendly with the plumbing and washing machine. It took three times to get out refrigerator fixed. It would be better if they did preventative work and didn’t just wait until something goes wrong.

2 years ago

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Loretta Deltona, FL

They always schedule appointment quickly. The service for my fridge ice maker was done to my satisfaction. I have had terrible service to. They could not fix something because mechanism was on the outside so it wasn’t covered.

2 years ago

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Irfan Sugar Land, TX

I’ve been with the company for twelve years and it has been good service so I keep it. My recent contract was supposed to be forty five dollars but they put sixty in the contract and I keep trying to contact them to change it so they don’t charge me sixty. They say they are going to fix it.

2 years ago

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Robert Oakland, TN

I like the service and it's been good to me so far. I had my pool motor replaced and made the appointment and they came out and replaced it with no problem whatsoever. It's been very good.

2 years ago

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Samantha Syracuse, NY

We had no heat for two weeks and waited for costumer service to approve the repair so that was one of the hardest times because it's New York in the middle of winter. I reviewed different companies and this is the best choice.

2 years ago

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Brandy El Paso, TX

My ice dispenser and water dispenser were not working and I had called choice and they came right away. There was no pushback and they were out there and got a set up for the next day.

2 years ago

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Duane Sioux Falls, SD

Some of the people that you talk to are hard to understand. Yeah my heater stopped working on Saturday and they came on Monday or Tuesday they ended up fixing it and it was up and ready to go. It's just a really good deal if you're a home owner.

2 years ago

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Adam Raeford, NC

Our washing machine was leaking and I called them and within four days the technician was scheduled to be at our house to diagnose and repair. I've had limited experience with them but it's been positive every time.

2 years ago

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Shiraz Orlando, FL

They tried to over charge me if I had not caught it in time. Six months into my warranty my air conditioning went down and they needed to replace a part and they said it was not compatible, so they have to put both the unit they said that I would have to pay for the exterior unit and when the charge came in I had to pay twice for the external unit which it was very difficult to get credit from them.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Mayra Raleigh, NC

They are cheaper than a lot of other ones. I have used it regularly and they sent somebody to help me out recently so I didn't wait for over a month to get my heater fixed. My only thing that they call too much. They are calling like 6 months before the warranty expires and that's very annoying because they keep calling.

2 years ago

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K Alston Parkville, MD

The experience I had with my plumbing issue was resolved he was very professional and he arrived ahead of time the customer service people were very professional and good

2 years ago

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Verified Customer

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Beryl Amann Pueblo, CO

Our water heater went out, I got ahold of choice home warranty, got ahold of choice home warranty and they got us plumber to install it and it was done three days. Very good. choice

2 years ago

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C. McBride Indianapolis, IN

Problem taken care of temporarily and will be completed wit the arrival of the item needing to be replaced. So, I hope. It did take 24 hours for the tech to get here. (Cold).

2 years ago

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B. Jackson Vienna, VA

We were having a problem with our hot water heater and requested service online and we were contacted the next business day. A professional service person came and diagnosed the problem and solved it. They have been quick to work and provide an excellent service.

2 years ago

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Dwight Jones Stafford, VA

They handled my claim very quickly The company handles my furnace problem in a very quickly and professional manner my service fee is very reasonably priced they came when they said during the appointment time

2 years ago

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Doug Olbert Houston, TX

This regards garbage disposal change out. Technician filter remove The Knockout plug which did not allow my dishwasher to drain. I called for dishwasher repair in the technician pointed that out to me to get my dishwasher working again. Still had to pay the $85 fee.

2 years ago

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Diane DiOrio Henderson, NV

I've been with Choice Home Warranty for many years. They have never disappointed. They are efficient and have always sent reputable service repair people in a timely manner.

2 years ago Edited January 10, 2024

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Dennis Shinn Las Vegas, NV

We have had three occasions to use our plan. The first time we called for service, it was handled completely wrong. The next two times our requests have been handled extremely quickly, easily and efficiently. We are now very pleased and I am rating based on the good experiences.

2 years ago

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anonymous Elkton, MD

I’ve used it several times and they were able to provide the service I needed though a lot of the companies in my area don’t like using home warranty companies but that is not their fault.

2 years ago

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John And Michelle Lehigh Acres, FL

Quick reliable service. I’ve needed two times and both times it was a good experience. They were fast and courteous and professional. They helped us with the heater and the pool heater. They came pretty quickly.

2 years ago

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Marvin Alabaster, AL

It's the best offer. I used to be unhappy with choice because they sent someone notorious for taking parts and then coming back with them later to reinstall it and I ended up buying a new dishwasher. I had the garbage disposal replaced by them and they did give me the money to replace the dishwasher.

2 years ago

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Isaiah Smyrna, DE

The premium is better and the customer hum is about satisfying the needs of the customer. I used it recently for my home for the refrigerator. It was done to my satisfaction. They were professional.

2 years ago

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Sanjiv

The biggest Issue I have is a lot of times it takes awhile for them to find a technician, so anytime you are in an emergency situation you don't have any options. A lot of times you pay out of pocket even though you have a warranty those are not justified and I experienced that couple of times in the past. I think a lot of the technicians are very good and professional. Recently my heater water heater broke and they were able to respond to it very promptly and they were able to find the technician. I think they're all this very responsive and very timely.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 28th, 2022

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Rosemarie

Every time I called I got a customer service rep right away and the service is excellent. My ice maker was broken on my refrigerator came he to fix It and It was a good experience because it took half an hour. Everything's been great I've used it four times.

2 years ago

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Joyce Galveston, TX

They don't check out their people that they send and then it's not a good value. They seemed pretty good people that they sent out. Didn't have any problem with the one time but the another time when I had the evidence showing that the guy made a mistake they still didn't take it and I had a problem with it.

2 years ago

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Linda Boynton Beach, FL

The service providers that came out were patient and explained everything, very professional. Their response is good but I'd like talking to a person rather than a computer, it means a lot.

2 years ago

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Anonymous Henderson, NC

Choice really does try to fund qualified people to come out and take care of things. They’re good at following up on things. It was pretty smooth replacing the air conditioner. I love their communication.

2 years ago

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Sayeedkader Aldie, VA

I put in a claim and I get a prompt response. I feel good with them. I used it about a month ago to get the garbage disposal repaired. It went very smooth. They could probably improve the software to make a claim.

2 years ago

Choice Home Warranty Reviews