Name: American Home Shield
Rating: 4.0

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Verified Customer

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Sandy

I was notified by text that I was next for service. The tech informed me of test results and assured me it was in good working order. He was professional and polite.

4 years ago

Reply from American Home Shield

Hi Sandy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Feb. 26th, 2020

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Verified Customer

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Maria

The value you get for the service they offer is great. The monthly fee for the top service is less than the cost of replacing an appliance you cannot fix.

4 years ago

Reply from American Home Shield

Hi Maria,
We are pleased to read your feedback and hope you continue to enjoy AHS and the coverage we provide for your home repairs.

Feb. 26th, 2020

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Verified Customer

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Paul

Always stood by contract. We had major a/c problem. The contractor was prompt in response and resolved problem. They replaced washing machine when ours couldn't be repaired

4 years ago

Reply from American Home Shield

Hi Paul,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. We strive to do as we should by replacing items if they cannot be repaired.

Jan. 27th, 2020

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Verified Customer

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Jacquelynn Barrington, IL

Sometimes you have to wait 2 weeks for service. Way too long and HVAC freeon is not covered??? Charged me over $800.00

2 months ago

Reply from American Home Shield

Dear Jacquelynn, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Feb. 9th, 2024

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Kim Smithville, TX

I have loved AHS for the 20 years that I have used them. I have never had a problem in dealing with AHS. They are timely in getting me connected to the people who have to come out and do the work. Employees for AHS are always super polite and efficient.

8 months ago

Reply from American Home Shield

Kim, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 8th, 2023

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Michael Lay Boardman, OR

American Home Shield recently put me win touch with an effective A/C service company after my A/C unit stopped working - we later found out due to a clogged drain line, which the service company's technician fully corrected within an hour, giving us relief after several days' "down time". Good job, American Home Shield

8 months ago

Reply from American Home Shield

Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Aug. 8th, 2023

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jessica jones Anaheim, CA

I was really happy with American Home shield until recently. For the 8 yrs I’ve been in my home I’ve had the same contractors come to my home for my ancient HVAC system. It did break down & the repair was quickly approved. However, the contractor they sent out was BEYOND rude. If it wasn’t so hot, I would have thrown him out of my house. He overcharged me for an item they didn’t use. American home shield is investigating that & hopefully I will see some of that money back. That same contractor also said I had problems with my electrical panel, so I booked another service call with an electrician. Come to find out nothing was wrong with electrical whatsoever. At the same time all of this was happening, my washer broke down. That contractor came out, also not a great experience. Because of this contractor American home Shield denied fixing or repairing my washer because they said it was our fault. My washer was bought a year & a half ago. It’s a Samsung. I went onto the Samsung page only to find out many people are having the same issues with their washers as I am. The fact that AHS denied this & have had several bad experiences back to back with their contractors I’m considering not continuing my home coverage with them.

9 months ago

Reply from American Home Shield

Dear Jessica, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 4th, 2023

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Cindy Jones Charles Town, WV

I like the ability to put in a call anytime day or night. I get an immediate response that it has been dispatched to the company and know that I will get a phone call immediately within 24 hours. Normally the response from the companies is immediate. I like the follow up from AHS making sure that everything was taken care of.

9 months ago

Reply from American Home Shield

Cindy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 3rd, 2023

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Lloyd Longmont, CO

I have a lot of frustration with the call line. You can very rarely understand them or they understand you. Being able to sign up on line is great, but they need an area where you can put in a specific comment. There are times that something specific would be helpful to the repair company that they send and possibly in their choosing the correct company. Recently I had my ac freezing up. It was actually causing frost on the outside of the unit inside the house and causing a large pool of water on the floor. AHS sent out a company who did not address the problem. They were delightful and prompt, but I am unsure they knew what to do. They did however fix a damper problem. When my service company did come out to service it for the summer they ended up doing a diagnostic charge and servicing the problem. The coils had been freezing up due to a blocked drain pipe. Having him do this and the diagnostic service cost me exactly the same amount as the fee would have for AHS. However, other time their repair person has been spot on.

9 months ago

Reply from American Home Shield

Dear Lloyd, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 1st, 2023

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Paul Abbottstown, PA

Typically dealing with AHS has been an easy process. However my latest experience has been problematic. I need HVAC work, and my contract covers ducts, tubing, and insulation plus the main system. However, my claim was denied due to the duct boots. My tubing insulation is falling apart and I have water intrusion around the boots leaking through my ceiling. The boot insulation also need replacement. AHS denied the entire claim siting the boots and did not consider the other damage/repairs as separate. Customer service is basically automated and I cannot get clear answers when I try to understand why the two areas were not considered separately. I have been forced to work with the HVAC specialist AND AHS. AHS will not engage the HVAC specialist directly but only through automated systems. It has been over a month now and my ceiling is starting to collapse in places. This is only creating more cost for me. The HVAC specialist are wonderful but also very busy so communication is sporadic. The are the only ones in the area who work with AHS. I was told from the beginning and often throughout the process by them that “as long as they have worked with AHS, they have never seen them cover any duct work even if it’s in the contract”. I’m not feeling very positive about the outcome. I’ve carried AHS coverage for almost 8 yrs and until now had no issues. Close to 10k in premiums but we are fighting over a $900 claim. I’m seriously considering arbitration if further attempts to rebuff this denial falls short. All I want them to do is cover the insulation repair to my duct tubing. I’m willing to pay for the boot and ceiling repair. 3 stars for all of the other no hassle work they have covered but this is costing them 2 stars I would have otherwise given.

9 months ago

Reply from American Home Shield

Dear Paul, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Aug. 1st, 2023

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Susan Hanes

Good telephone response by agents. Always treat customers with respect and are helpful. However, the service companies they contract with in my area are not necessarily the best. The small plumber they used in Santa Rosa, CA was terrible. On my over-range pot-filler he fixed a leak but tightened one joint so that the potfiller would no longer fold back against the wall, but sticks out over range. He was personally aggressive with me when questioned about it, and I actually was afraid of a reprisal if I criticized his repair. My dishwasher repair was basically not done. Regular wash was taking three hours, and the repairman blamed it on my hot water not reaching the appliance quickly enough. I spent over $1200.00 for a pump that moved hot water to all faucets quickly, and the dishwasher now takes four hours in regular mode. My garage door opener repair took three return visits over more than three weeks for the repairman to decide it was time to order an electronic component (a board), though he mentioned this on the first visit as a possible reason for the garage door opening on its own.

9 months ago

Reply from American Home Shield

Susan, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jul. 26th, 2023

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Rosalyn

I appreciated the professionalism of the repair persons . They explained what needed to be done in order for my refrigerator to work properly. They told me about the process of ordering the parts and returning to replace the parts. They broke everything down for me.

9 months ago

Reply from American Home Shield

Rosalyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 26th, 2023

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Marci Atlanta, GA

We have overall been very pleased with AHS and wouldn’t want to be without this coverage. I’ve noticed over the years that their processes have improved and customer service has been extremely helpful. Our experiences with their contractors has been very positive with very few exceptions and when we did have issues AHS rectified the issues and concerns. We have no doubt that the cost of coverage has paid for itself and highly recommend.

9 months ago

Reply from American Home Shield

Dear Marci, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Rick Gibson Sallisaw, OK

American Home Shield gave us the peace of mind when we bought a home in Oklahoma. We moved from Colorado and did not know any 'repair' shops and knew if something stopped working we would need help. This company is efficient and professional

9 months ago

Reply from American Home Shield

Rick, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Leslye Troutville, VA

They were very helpful. I am raising my 5 grandchildren in this house there is 1 person with MS and 2 with asthma and the hottest week . Our unit died and the send there people out and it was replaced in 8 days from beginning to end . Thank you

9 months ago

Reply from American Home Shield

Dear Leslye, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 19th, 2023

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Hattie Houston, TX

Have been pleased with the professionals they have sent. Like the plan, the coverage, and the cost is not too expensive, though the charge has increased. Really like being able to get multiple services using the same professional under one service request. The professional works until the issue is resolved even if they need to come back out without an additional service fee charge. Would give 5 stars but have experienced some limitations on what they will do to resolve an issue.

9 months ago

Reply from American Home Shield

Hattie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Wille Red Oak, TX

Whenever we request appliance repairs, it’s always a different company. We have found that There is one company that has far surpassed all other companies we have had in the past. This company has fixed all of our kitchen appliances. If ( when) we need appliance repairs, I want to have right to choose this particular company. If this can be arranged, I will be an extremely happy camper ( long time customer)!! Thanks so much for your consideration. 😃

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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TERESA

Understand, AHS has been wonderful and has helped me tremendously as I age and I’m a home owner… they have helped me not get overwhelmed being a home owner but there is still room for improvement thus , me writing this because of my latest situation with my built in microwave. I had to be in the phone with some wonderful people but still, fixing this microwave has been extensive and I’m having to hire a carpenter and spray paint my trim kit so it matches the other glossy black appliances in my remodeled kitchen from 2014

11 months ago

Reply from American Home Shield

Hi Teresa,
Thank you for sharing your experience regarding the microwave repairs. I would be glad to speak with you and discuss the delay.

May. 12th, 2023

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Verified Customer

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HOLLY Greenville, IL

The service on a plumbing call was great and the plumber fixed the toilet issue, but not the valve issues. I was told on a telephone call with AHS that the issue was covered, but then when plumber came back, was told the issue was not covered. Very confusing and frustrating. So... I cannot knock the services, but the communication was poor. I should have not had to call AHS to follow up on the submitted quote for outstanding issue, and should have received correct information when I contacted them.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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Verified Customer

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Levern Bynum

I like how the company got someone out to do the repairs and it was very affordable! However the technician came in March after the work order was placed in February. Then he didn’t come back until April to fix the refrigerator! That was a long wait!

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 10th, 2023

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David Fung Central, HCW

Switched two of my condo units in the San Francisco Bay Area to AHS from another home warranty insurance company and so far very satisfied with the decision and should have done it much sooner. Online portal was easy to use and more importantly it's the timeliness response that I like the most when managing two rental properties. Happy to recommend AHS, keep up the good work.

8 months ago

Reply from American Home Shield

David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Aug. 9th, 2023

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Thomas Hartwell Dallas, TX

The automated “hearing” needs some work; I had a little trouble communicating what I was calling for. Other than that, once I got through that part it was all smooth sailing! The appointment to repair my dryer was made in a timely manner, the technician was on time, and I (well, my wife) was back to drying laundry quickly, quietly and efficiently! The trade fee was easily handled, and the AHS coverage was just what we needed!

8 months ago

Reply from American Home Shield

Dear Thomas, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 9th, 2023

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Verified Customer

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Alyssa Gonzalez Washington, DC

I've been a customer since 2019 and have had nothing but great things to say about them. Friendly and efficient staff, generally quick service. I recently had my dishwasher break and American Home Shield made several attempts to remedy the issue (which was great), unfortunately, it had to be replaced. The company they connected me with for the replacement was beyond horrible; they have 1.4 stars on Google and the reviews are some of the worst I've read. When I called AHS to voice that, I was told that they don't select their collaborating companies by customer opinions. I believe a company you use to assist your members reflects your business and values. I was very disappointed with this last issue and the response they gave. I'm now contemplating using a different insurance company.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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Verified Customer

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Elmira Houston, TX

i am happy with AHS. I had experience with other companies before, where customer support had room to improve. I am with AHS for the last several years and am happy to stay for even longer. The team is good to listen to you and adopt your requirements and uniqueness, if you like to work with a specific contractor you can with providing a strong reason justification. thank you!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 2nd, 2023

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Verified Customer

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JOAN Orlando, FL

We have had several appointments set up with various companies for different issues. To date we have had a horrible experience with Home Choice Services out of Daytona Beach, Fl. They have missed appointments and when the tech finally showed up he did not have any parts to fix the garbage disposal. The young man was not a very happy person. When my wife called to complain she was told that the people at Home Choice advised that the problem was fixed. We paid the $100 and still have not received any help from the company. It has been about three weeks with nothing resolved. Very disappointing! Thank you, David and Kathy Z in Deland

1 year ago

Reply from American Home Shield

Hi Joan,
Thank you for your feedback!

May. 2nd, 2023

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Verified Customer

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JOHN Frisco, TX

Cody, the service technician, arrived as scheduled to perform the free American Home Shield Seasonal A/C tune-up for our three A/C units. Cody was friendly, knowledgeable and quickly analyzed the systems and performed maintenance. Cody informed me of his findings and provided his recommendations regarding potentially problematic issues. I appreciate the service received and Cody’s and recommendations.

1 year ago

Reply from American Home Shield

Hi John, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 27th, 2023

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Verified Customer

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JONATHAN Atlanta, GA

American Home Shield is the best. They cover all my home appliances and pool systems. Plus much much more. They have paid 100% of the time and have replaced not repaired my refrigerator and hot water heater. Repaired my AC Systems(2) Central Systems multiple times and always with professional, knowledgeable, highly reputable repair companies that you would be calling yourself if you didn't have AHS.

1 year ago

Reply from American Home Shield

Hi Jonathan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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SUSAN Cibolo, TX

The person that called to let us know that he could be at our house between certain hours on a given day. He came checked out the problem and told us the part needed to be ordered. When the part came in he called to set up another appointment. He arrived on the appointed time and fixed our ice maker. We are very happy for the person who serviced our ice maker.

1 year ago

Reply from American Home Shield

Hi Susan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 26th, 2023

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Verified Customer

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Christian Porter Ashburn, VA

Other than already receiving this email and responding to it AND providing feedback on the contractor itself I would say the product is sound and fine however your email marketing needs improvement to prevent spamming those who have already taken the time to fulfill your request. A simple thank you would be appreciated over an email asking for something already provided. Please check your tech, you have bugs.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 20th, 2023

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Verified Customer

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Bobby Peterson GA

We’ve had this plan for several years, and many of those years we didn’t have to use the benefits at all, but these last two our appliances and HVAC have needed serious repairs or replacement and AHS has never balked at their portion of the contract and paid out promptly and with no haggling. It’s the best $70 bucks I spend a month without question.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 20th, 2023

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Verified Customer

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snb

I do like that an item has to be irreparable before it is approved to be replaced. Items should be evaluated and replaced based upon age not just because it can or cannot be fixed. My recent service to my garage door opener fixed the problem but because the opener is so old it will not link to my newer car which is an inconvenience. I can not even buy a remote to use because the available remotes are newer and do not link to my very old opener. In 2020 my furnace was replaced but only after the gas company red tagged it - that was a dangerous situation and I was without heat in the winter with no where to go. I had my furnace serviced several times prior to that and it should have been approved to be replaced just based upon its age. AHS really needs to revaluate this policy.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 17th, 2023

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Verified Customer

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ROBERT Spokane, WA

Very pleased as the several times I have had to use AHS, the contacts they have sent us for repairs have been awesome. They and repair people have wonderful customer service which is such a nice change. AHS keeps me on top of anything that is happening, when someone should call, and has the repair been finished to our satisfaction. Can't get any better.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 17th, 2023

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Verified Customer

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Victoria Finlay

American Home Shield is great, knowing I just have to log an issue and they'll send someone out to look at it is such a relief when there's a million other things to juggle in life. My most recent experience has not been that great. Our oven has been giving us issues preheating so we requested service in February. The first guy to come out did the best he could by himself and said he'd have to come back with someone else to help him so we rescheduled. The day he was supposed to come back a different man showed up and he was all alone, so either the first guy didn't notate the account to say 2 guys were needed or someone didn't schedule the second guy appropriately. So he didn't do anything, just rescheduled. The next time 2 guys showed up and they were able to move the oven and look over everything. They're not sure if it's the wiring or the control panel so they had to order parts and come back. Parts were delivered to my house so now here comes the 4th visit and one guy (totally new) shows up BY HIMSELF again. He looks at the parts that came in and one is wrong, so he has to order another part AND reschedule me AGAIN because one part is missing and he needs a helper. They're scheduled to come out again on Monday. Let's see if the 5th time is the charm.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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Verified Customer

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Larry Hollandsworth Cincinnati, OH

We had an issue with our refrigerator and it couldn't be repaired because the serial number had been wiped off. They jump right into action and within a week we had a brand new refrigerator in out kitchen, The process was so fast and they pretty much did everything for us. We received an email with another refrigerator that was comparable to the one we had, actually it was bigger and is an excellent addition to our kitchen. THANK YOU AMERICAN HOME SHIELD YOU DO WHAT YOU SAY! I will recommend you to anyone that will listen, no one is out of reach of my recommendation.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 5th, 2023

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Verified Customer

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Daniela James Virginia Beach, VA

I have had 2 claims in the past 3 years. Both times it was very easy to make a request for maintenance and scheduling a time for repairs fit into my schedule without a problem. The service companies were friendly and knowledgeable and very professional. Both times saved me from paying a large repair bill. AHS is the best choice I’ve made for my home and peace of mind.

1 year ago

Reply from American Home Shield

Hi Daniela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Verified Customer

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Kristina Golden Destin, FL

We have a stand alone Refrigerator and Freezer that we bought when we built the house. The Refrigerator had to be replaced. In order to match the freezer we needed a certain brand of refrigerator. The AHS service rep Tiara answered our call and went to bat to get us the maximum allowed benefit for replacing our refrigerator!! Thank you Tiara for all your help!! You are amazing!!

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 31st, 2023

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Verified Customer

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Regina Neill Brownfield, TX

I’ve had very good experiences with the company. We’ve been working with the company for years. The online tool streamlines the process. I’ve been impressed by the speed of the response time from the vendor response. I’ve worked with other providers in the past that I found had substandard or slow response from vendors. While being with American homeshield I have not had those encounters

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Regina, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Mar. 30th, 2023

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Verified Customer

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Bobby Reynolds Huntsville, AL

Prompt service, and techs were adept in capacity and did really good job!! 2 thumbs up! AHS has made significant improvements since my initial membership as customer service was lackluster and Reps couldn’t speak English, additionally wait times were upward of 50 minutes. Now those issues are solved and we are very happy with service . 2 Thumbs up!

1 year ago

Reply from American Home Shield

Hi Bobby, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 30th, 2023

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Verified Customer

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Lee Painter Morton, IL

They have provided the exact coverage in the exact way that they said they would. I had the same problem a couple of times, the service was quick and effective each time but ultimately due to a manufacturer defect they replaced the appliance. The amount they provided was very fair towards a replacement. I’ll stick with them for a long time based off the service so far.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2023

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Verified Customer

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Maria Barbantini

I have to admit I was a little skeptical about the Home Warranty deal (paid for by the seller of the property I purchased), when I ended up experiencing a problem with an electrical switch, I called American Home Shield. To my surprise, the rep was courteous, and understanding. A work order was submitted and my problem was resolved and repaired in an expeditious manner. I was very pleased with the contractor used and how responsive everyone was.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2023

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Verified Customer

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NEIL Lehighton, PA

The service personnel were polite and understood exactly what my issue was. The service gentleman was prompt and knowledgeable. He proceeded to complete the task promptly and efficiently. An added benefit is that he was neat and professional as well as cleaning up the area when the problems solution was finalized. Jason, the technician should be complemented.

1 year ago

Reply from American Home Shield

Hi Neil, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 24th, 2023

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Verified Customer

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MARICELA Los Angeles, CA

Filed a claim online. Received a speedy response from the assigned company. The company scheduled me in right away and resolved the problem that same day. I think it made a big difference that the company was highly rated on yeelp. It was Smartchoice appliance. When they have good companies they work with, it makes it a much more satisfying process.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 27th, 2023

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Verified Customer

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Zulema Fragoso

I liked the service, but the provider did take a long time to get back to me with service. We had to wait many days for someone to come to our home, as we live in a rural area. Once they did come, the service was excellent. When replacing the water heater, the provider did reach out and I was not able to return their call promptly and my water heater was cancelled. They did reorder and now I have a new one.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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VICKIE Warsaw, VA

We bought a home in May and my sister suggested getting American Home Shield for our home warranty provider. I was told some really bad things about another company who didn’t cover my daughter in law’s family a/c or dishwasher, so I was a little weary. We started having having trouble with our A/C in August, but American Home Shield covered it! Just recently, our refrigerator went out, not only did we have a tech out within a few days, but also got a replacement for our refrigerator within 2 weeks! I am so glad we decided to go with American Home Shield!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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Lois Jeffress Burleson, TX

Was have a hard time financially called to cancel The lady I talked to told me because I haven't had a claim they would not charge me until April and if I did I would not have to pay the service call. I had a water leak and called told them where it was leaking not in foundation. I was charged the $100.00 service fee. The plumber came said it wasn't covered because it wasn't in foundation gave me a $975. Estimate he couldn't fix call someone from his company turned into a $4,975.00 charge. My neighbor fixed it for $300. I was called by someone from AMS and ask about being told I would have no service charge was given $50.00 back and told the service guy had to be paid not sure about this company now. Your word is your word.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 22nd, 2023

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Verified Customer

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Pam G. Howard Oakland, CA

The request for service is quick and easy. The reponse time was basically immediate, with the contracted service provider’s information. This incident happened to be a follow up from a recent request for service. I had the peace of mind that and had a stress free experience since the service provider responded immediately and was able to resolve the problem.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 21st, 2023

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Verified Customer

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Robert Daro San Jacinto, CA

LIKES there pretty quick to respond to your service ,DISLIKES my garage door opener went out I personally installed it over 10 years ago , the contractor came out quick he told me he could put in another garage door opener $198.00 but it was under power I told him I wanted to get a more better one about $500.00 side mounted opener and I could install it and Home Shield would give me a voucher for about $200.00 I said great ,Now Home shield did say they would give me the voucher but it had to be installed by a contractor,Im upset cause I can do it my self but they want me to spend more money on someone else and everyone want $500.00 to do 1 hour of work total Bull Crap I already paid Home shield $100.00 to to come tell me what I already knew plus monthly , they should give me the voucher and not warranty the garage door opener If I install it that simple , so if they don't fix this I will have them replace it with another Craftsman , Robert

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 21st, 2023

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Verified Customer

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Gregory Venus Austin, TX

For my home, this has been a great service. at 14 years, now is the time where the home amenities start to show some age and act up. We have had tremendous service and response for every occasion we've needed AHS. Just 3-4 service calls a year pay for the premiums, and the piece of mind in having same or next day service on any needed repair... worth it and more!

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 16th, 2023

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LESLEY Bettendorf, IA

My husband and I have been with AHS for the past 16 years. The vendor they hire are good quality service providers who are polite and do a great job. The few non perfect ratings has to do with the annual price increases. For the most part the increases were low and below CPI. However this year was a 18% increase. I realize the inflation issue is high. But an 18% annual / monthly increase feels like gauging. Especially with a customer that maybe submits a claim a year and the claim is a low cost claim. The increase doens't look good and my husband and I are for the first time are looking to move. It makes me sad that this is the first negative review I have given.

1 year ago

Reply from American Home Shield

Hi Lesley, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 14th, 2023

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CRISTIN Seymour, TN

AHS is well worth the monthly fee. We have been very pleased with the speed of service, and knowledge of the dispatched professionals addressing our needs. The claims process is easy to follow, and AHS is available to speak with by phone if we have any questions. We are patting ourselves on the back for thinking ahead and getting our policy a year ago. We highly recommend this investment in your home.

1 year ago

Reply from American Home Shield

Hi Cristin, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 13th, 2023