Name: American Home Shield
Rating: 4.0

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clara brunette Richmond, VA

Never....my appliance still don't work. Months ago and I'm still waiting

1 year ago

Reply from American Home Shield

Hi Clara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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HENRY South Lake Tahoe, CA

Terrible customer service. Can not talk to anyone able to help!

1 year ago

Reply from American Home Shield

Hi Henry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Alan Deroy

Their vendors are not the best and can be slow to repair problems

1 year ago

Reply from American Home Shield

Hi Alan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Leslie O Irving, TX

They don’t cover squat! I will never use again nor ever recommend!

1 year ago

Reply from American Home Shield

Hi Leslie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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TERESA Citrus Heights, CA

I’ve had this policy for 8 years. Decline every claim.

1 year ago

Reply from American Home Shield

Hi Teresa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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SAURABH

Poor service by providers all around. Service providers are not aligned.

1 year ago

Reply from American Home Shield

Saurabh, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Lisa Lopez Saraland, AL

Does not cover items in plan. Uses an excuse that its a modification issue.

1 year ago

Reply from American Home Shield

Hi Lisa, I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.

Feb. 13th, 2023

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mike lance Little Hocking, OH

I feel you guys work more hard not to pay than to fix the problem

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Rashida Waldorf, MD

Customer service is horrible. The representative hung up on me

1 year ago

Reply from American Home Shield

Hi Rashida, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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Michael Smith LA

We still don't have a dryer working. Still very bad lead times

1 year ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your Dryer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Debra Richardson Thomasville, NC

It’s been two weeks since my work order was placed still no repair or update

1 year ago

Reply from American Home Shield

Hi Debra,
I would be glad to speak with you regarding the delay in service experienced to have the work order completed.

Nov. 29th, 2022

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James Fredette Pittsburg, KS

Some providers are not in our area and we have waited hours for help

3 years ago

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Christopher Jackson Lawrenceville, GA

The wait time has become bad 45min to 1hr. Everytime

3 years ago

Reply from American Home Shield

Hi Christopher, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 27th, 2020

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Welch

Poor response with continuous delays & rhetoric.

3 years ago

Reply from American Home Shield

Hi Welch,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Upset and canceling as soon as I can.

Being waiting to long to fix a problem, and have not jet solved

3 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Debra Prokosch

Too hard to get hold of. Not comfortable w/computer.

3 years ago

Reply from American Home Shield

Hi Debra,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Marc Stuart, FL

Unhappy with lack of service and support. Poor organization. Lack of concern.

3 years ago

Reply from American Home Shield

Hi Marc,
Thank you for your feedback about your AHS experience. I would be glad to speak with you about the delay in service.

Jun. 12th, 2020

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Elliot New York, NY

They put me on hold for a while and my claim was denied.

4 years ago

Reply from American Home Shield

Hi Elliot,
I hate to hear about your most recent experience and the claim that was denied. I would be glad to speak with you and discuss the issues.

Mar. 3rd, 2020

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Hengameh yavari Antioch, CA

The worst company I have ever joined, no respects for their promises,.

4 years ago

Reply from American Home Shield

Hi Hengameh,
I hate to hear that you have encountered an unsatisfactory service experience with American Home Shield. I would be glad to speak with you and get the issues resolved.

Jan. 8th, 2020

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Mike Laveen, AZ

Bad customer service and the repair companies they use are just as bad.

4 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.

Dec. 3rd, 2019

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John l Naples, FL

Was left on hold for over an hour both times I called.

5 years ago

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Carter Augusta, GA

Worse customer service I ever had to deal with and that includes Comcast Cable

5 years ago

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Carolyn anderson

I hate this company and I am going to end my business with them!!!!!!!!!!!!!!

6 years ago

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sandy bryan Baltimore, MD

call wait times are horrible if you have a issue

6 years ago

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Mary Eriven Oklahoma City, OK

Your customer service hold is horrible the worsted ive ever experience

6 years ago

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Mario Orangeburg, SC

Customer service getting very slack. Service from them is poor.

6 years ago

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Any Henderson, NV

Bad customer service and there. Ideal contractor worest of all of them

6 years ago

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Scott Stern Clermont, FL

Called to talk to someone twice. Each time the hold time was over 40 minutes

6 years ago

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king Queen Creek, AZ

to big of a company and when need to talk to someone you might as well forget it!!

5 years ago

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Verified Customer

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MELVIN Twinsburg, OH

It took too long to get a technician out

11 months ago

Reply from American Home Shield

Hi Melvin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

May. 1st, 2023

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Verified Customer

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CARLOS Park Forest, IL

AHS sometimes works with dishonest maintenance providers.

11 months ago

Reply from American Home Shield

Hi Carlos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 1st, 2023

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Verified Customer

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STEWART

4 weeks and counting on repair not complete

1 year ago

Reply from American Home Shield

Hi Stewart, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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Verified Customer

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SHIRLEY Orosi, CA

Very unclear what is covered and what is not.

1 year ago

Reply from American Home Shield

Shirley, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 24th, 2023

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Verified Customer

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T. Council- Orellana Hope Mills, NC

worst technicians overpriced . Just a waste of money

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Apr. 21st, 2023

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Verified Customer

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rosa rawlins Morgan Hill, CA

The timeless is horrible and the vendors are unreliable

1 year ago

Reply from American Home Shield

Rosa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Verified Customer

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JOHNNY Jacksonville, TX

AHS does not honor their repair or replace promise

1 year ago

Reply from American Home Shield

Hi Johnny, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

Apr. 5th, 2023

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Verified Customer

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John Blanken Las Vegas, NV

did not honor contract r.e. detached garage

1 year ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your Garage request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

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Verified Customer

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LARRY Pasco, WA

I still don't have the microwave...must be my error

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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CLIFTON Glen Allen, VA

Didn't cover full furnace modifications needed

1 year ago

Reply from American Home Shield

Hi Clifton, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 9th, 2023

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David Hill Ypsilanti, MI

I dislike the communication and professionalism

1 year ago

Reply from American Home Shield

David, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 8th, 2023

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Daniel Zitter Los Angeles, CA

Denies coverage without comprehensive understanding

1 year ago

Reply from American Home Shield

Hi Daniel, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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MBA Dallas, TX

No follow through, they don’t listen ……..

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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JOHN Austin, TX

Got the runaround from the service technicians

1 year ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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JENNIFER Palm Desert, CA

Poor customer service. Poor quality vendors

1 year ago

Reply from American Home Shield

Jennifer, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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ABHISHEK Philadelphia, PA

Terrible providers and too many constraints on the contract

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Lydia Hawley Fulshear, TX

Double charged for a contract and was never refunded

1 year ago

Reply from American Home Shield

Hi Lydia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Michelle Newton Lexington, SC

Please choose another company to go with. I have been without AC a month and the temperature outside has been between 80-90 degrees so you can imagine the inside temperature. Also, you will spend a lot of time trying to get to the right department (if you can understand. The service fee for my issues was $100 each and the home warranty company will try to repair the cheapest way. I had to purchase window units in addition to paying the service fees and monthly fee. I am canceling and just wanted others to make an informed decision before going with this company. I wish that I would have known.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Anthony Piccirillo Guilford, CT

beware - shoddy service by second rate contractors

2 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your feedback. I hate to hear that you have not been satisfied with our service. We are hear to address your concerns. I would be happy to speak with you if there is an unresolved repair issue with one of our service contractors.

Jun. 24th, 2021

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SB W Gaithersburg, MD

VERY LIMITED COVERAGE/WARRANTY FOR THE PRICE

3 years ago

Reply from American Home Shield

Hi SBW,
I hate to hear about your less than satisfactory experience to have the issue repaired and the coverage provided. I would be glad to speak with you and discuss the service experienced.

May. 8th, 2020

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Kimberly Cole Covington, GA

Do not stand behind what they tell customer.

4 years ago

Reply from American Home Shield

Kimberly,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020