Name: American Home Shield
Rating: 4.1

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Verified Customer

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Michelle Vanek

Had issues with getting a plumber and HSA cooperation

4 years ago

Reply from American Home Shield

Hi Michelle,
I would be glad to speak with you and get the issues resolved.

Jan. 7th, 2020

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John Chism Lombard, IL

American home shield is awesome, we just had a bad time with one of the repair vendors.

9 months ago

Reply from American Home Shield

Hi John, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon. Please provide your AHS contract number.

Aug. 16th, 2023

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Laura Dickinson Birmingham, AL

Very hard to deal with and they look for ways to deny the claim.

9 months ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

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Nick Charlotte, NC

It’s been over a month and I still don’t have a working AC.

9 months ago

Reply from American Home Shield

Nick, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Christopher Allen Ashburn, VA

I loved the savings it offered with its partners.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2023

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Mary Jarcy Killeen, TX

Customer service is poor, difficult to contact, language barriers

1 year ago

Reply from American Home Shield

Hi Mary,
Thank you for your feedback. I would be glad to speak with you to resolve the issues that you have experienced.

May. 10th, 2023

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Darwin Casuga Miami, FL

A lot of my claims denied.Even if technicians say they gonna fix or replace it.AHS keeps on denying it.

1 year ago

Reply from American Home Shield

Darwin Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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KERRI Houston, TX

Horrible experience with AC repair. 21 days in Texas no AC b/c AhS would not expedite

1 year ago

Reply from American Home Shield

Kerri, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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SHAROLYN Orangeburg, SC

The customer service is not good at all.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 3rd, 2023

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LINDA Las Vegas, NV

We had a bad experience with an air conditioner company that you referred us to.

1 year ago

Reply from American Home Shield

Hi Linda,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Please provide your AHS contract number.

May. 3rd, 2023

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Brent Schrodetzki Carmichael, CA

I wish they covered more and their website was more user friendly

1 year ago

Reply from American Home Shield

Hi Brent, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Charmaine Sheeler-Mitchell Nottingham, MD

Like majority of contractors not the huge price increase.

1 year ago

Reply from American Home Shield

Hi Charmaine, Thank you for your feedback about AHS!

May. 1st, 2023

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Robin Kellett Portland, OR

My rate has increase substantially since I held a policy. I think you are overcharging.

1 year ago

Reply from American Home Shield

Hi Robin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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DEBRA Oklahoma City, OK

Good self service but just raised prices. Not fond of that.

1 year ago

Reply from American Home Shield

Hi Debra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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MARILYN Atlanta, GA

You think you have one thing but when the problem comes you have something totally different.

1 year ago

Reply from American Home Shield

Hi Marilyn, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Apr. 27th, 2023

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Audra T

The company is OK and unpredictable. Will re-think renewing.

1 year ago

Reply from American Home Shield

Hi Audra,
Thank you for your feedback!

Apr. 26th, 2023

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LARRY Lincoln, NE

Nice service people(and I don't know what else to say)

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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MARSHA Tomball, TX

Easy to file a claim and speak to a representative.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2023

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Wouldn't YouLikeToKnow Pittsburgh, PA

It's ok, but coverage not worth it and waste a 100 dollars..

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 24th, 2023

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Joy Lance Kings Mountain, NC

Ahs has always made timely response for us

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 21st, 2023

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DAWN Dallas, TX

the price the services offered and the custom

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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Deborah Swanson Magnolia, TX

Monthly payments and service call fees are too high.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 21st, 2023

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ROBERT GA

I dislike the the lack of understanding and knowledge of the CSR.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 20th, 2023

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Deborah Elowson Burlingame, CA

Good service. Especially from the plumbers assigned.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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The Best “Moment of Life” Album

Customer service agent wasn’t friendly and refused to escalate customer concerns to higher level.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Abe Gershbaum Spring Valley, NY

Too many partial disapprovals or disapprovals or un repaired items

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 12th, 2023

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AUBREY Birmingham, AL

The contractors aren’t flexible enough with working with u on a time that works for u

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 12th, 2023

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Cleophus OGuinn Dublin, CA

The timely response to our request for service.

1 year ago

Reply from American Home Shield

Hi Cleophus, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 11th, 2023

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MYRA Hoschton, GA

Very knowledgeable like me know what I was receiving

1 year ago

Reply from American Home Shield

Hi Myra, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 11th, 2023

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Joe Hernandez San Antonio, TX

Seriously. This is not worth it. Will not fix anything but the $85 dollar garbage disposal. All empty promises.

1 year ago

Reply from American Home Shield

Hi Joe, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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JOHN Lynchburg, VA

Response time was very good. Repair took 4 weeks.

1 year ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 5th, 2023

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JOHN Folsom, CA

The last 2 service request have cost me 3 days of missed work, your service charge and with no repair complete.

1 year ago

Reply from American Home Shield

Hi John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Craig Winterhalder Sacramento, CA

Value on the pricing but the time it takes to fix things is incredibly slow.

1 year ago

Reply from American Home Shield

Hi Craig,
Thank you for brining the concerns to our attention. We would be glad to speak with you.

Mar. 31st, 2023

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Paula Donnell Reisterstown, MD

AHS has provided fast and competent service

1 year ago

Reply from American Home Shield

Hi Paula, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 30th, 2023

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Michael Harris Dallas, TX

It seems most appliances have manufacturers defect or suffered from abuse and are not covered

1 year ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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DONNA Sacramento, CA

How quickly and efficiently work has been done.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 16th, 2023

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jeannine braham Marietta, GA

Sometimes the service people come and they do the least on fixing the problem

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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CHARLOTTE Mandeville, LA

Service persons was unwilling to peruse underlying problem with toilet issue.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 15th, 2023

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AG Will Greenville, SC

Professional company with good services provided!

1 year ago

Reply from American Home Shield

Hi AG, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 10th, 2023

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PATRICK Cary, NC

I like the ease of using the service and value.

1 year ago

Reply from American Home Shield

Hi Patrick,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 10th, 2023

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NANCY Spring, TX

It’s declining in service and yet the prices are only going up.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Ariele O'Brien Punta Gorda, FL

Service is great, but the rate raise made it no longer cost effective.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Herman Valenzuela Tempe, AZ

Liked the quick response to service requests

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Rachel Johnson Kansas City, MO

Good company but has raised our rates almost $25 in the last year per month

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Leslie Sorensen San Antonio, TX

This time service was quick. Last time it took 4 months and a letter to the BBB

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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Mike Krowisz Belleville, MI

Big concern is getting a technician timely.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2023

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JACQUELINE Oakland, CA

great price and help for warranty, would use again

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2023

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Beverly Bradshaw Memphis, TN

Second tech did great job, however problem has reoccurred.

1 year ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 8th, 2023

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Michaun Frye-Fisher St Louis, MO

They charged entire annual fee to my bank account still is not resolved. I will have to call again today

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Jay Dodson Fishers, IN

There's no follow up with the service providers. The onus is placed on the homeowner.

1 year ago

Reply from American Home Shield

Jay, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 2nd, 2023