American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

Visit Site

The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

User Reviews

Star Rating

3.9
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8,135 Reviews

Review Breakdown

5 star
59%
4 star
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3 star
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1 star
20%

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Franita

February 25th, 2021 Harrisonburg, VA DETAILS arrow_drop_down
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I’ve had several claims and AHS has always contracted contractors quickly. I pay my deductible and they’ve always covered my claims with ease.

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Reply from American Home Shield

Feb 26, 2021

Hi Franita, We strive to provide you with the best team of professional contractors and hope you continue to enjoy AHS!

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Dolores Bediones

February 25th, 2021 Honolulu, HI DETAILS arrow_drop_down
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very prompt response; call center polite and helpful

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Joshua

February 25th, 2021 Clovis, NM DETAILS arrow_drop_down
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We had issues with our water heater and the company you sent out said there was nothing wrong with it. $2,000 later and almost a call for floor repair because it was 40 years old

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fay mauga

February 25th, 2021 San Jose, CA DETAILS arrow_drop_down
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referred service takes about 1 whole week for emergency case. No shower for a week

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Chris Jenkins

February 25th, 2021 Blythewood, SC DETAILS arrow_drop_down
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Very professional and good quality of service.

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Martha

February 25th, 2021 Tulare, CA DETAILS arrow_drop_down
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Always on it. Take care of business and follow up

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Reply from American Home Shield

Feb 26, 2021

Hi Martha, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

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Michael Higgins

February 25th, 2021 Hyattsville, MD DETAILS arrow_drop_down
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I've had the technician visit twice and the issue is still not completely repaired.

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Joseph Burke

February 25th, 2021 Bakersfield, CA DETAILS arrow_drop_down
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Always handle our calls efficiently. Service within a few days!

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Reply from American Home Shield

Feb 26, 2021

Hi Joseph, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

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Prefer not to state.

February 25th, 2021 Salinas, CA DETAILS arrow_drop_down
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I’m torn here because, on the one hand they did replace important items for me so that was amazing. On the other hand, I went without heat for 30 days in the winter. It wasn’t entirely their fault, since at that point a third party contractor is in control, but there is something very wrong with their system to force me to go without heat for 30 days. Nobody cared.

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Colonel William C Comee USA RET

February 25th, 2021 Spring, TX DETAILS arrow_drop_down
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Experience of their service under hard conditions. There response has been great.

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Deanna

February 25th, 2021 Carlisle, MA DETAILS arrow_drop_down
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Great coverage great service great product

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Edward Jozwiak

February 25th, 2021 Louisville, KY DETAILS arrow_drop_down
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Very responsive , great vendor support and timely resolution of home repair problems

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Reply from American Home Shield

Feb 26, 2021

Hi Edward, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Verified Customer

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George Rice

February 25th, 2021 Greensboro, PA DETAILS arrow_drop_down
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Very efficient and service was great experience

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Reply from American Home Shield

Feb 25, 2021

Hi George, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

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Jakub K.

February 25th, 2021 Arlington Heights, IL DETAILS arrow_drop_down
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Easy and fast scheduling. No questions asked. 99% of expense covered.

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David Jenkins

February 25th, 2021 Portland, OR DETAILS arrow_drop_down
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AHS rep. could not confirm or definitely deny coverage for repair. Absolutely no follow up after service call. It’s now 21 days after service call and we still don’t know the status of our coverage , or if a repair is going to occur.

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Reply from American Home Shield

Feb 27, 2021

Hi David, I would be glad to further assist you regarding the repairs that need to be completed.

Verified Customer

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Nishan

February 25th, 2021 Las Vegas, NV DETAILS arrow_drop_down
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Fast friendly service, I called to have my dishwasher fix and they had someone out two days later and he fixed it on the first visit!! The tech was professional and knowledgeable of the unit.

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Reply from American Home Shield

Feb 25, 2021

Hi Nishan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

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Emory Cooper

February 25th, 2021 Parsonsburg, MD DETAILS arrow_drop_down
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Excellent service. Always fast to respond with a good tech to fix problem

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Reply from American Home Shield

Feb 26, 2021

Hi Emory, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

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Vikki

February 25th, 2021 Henderson, NV DETAILS arrow_drop_down
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The response time was great! Very professional.

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Reply from American Home Shield

Feb 26, 2021

Hi Vikki, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Verified Customer

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Lynda Brown

February 25th, 2021 Apache Junction, AZ DETAILS arrow_drop_down
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great service and very reliable. The problem was fixed promptly. thank you

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Reply from American Home Shield

Feb 26, 2021

Hi Lynda, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

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N/A

February 25th, 2021 Fort Washington, MD DETAILS arrow_drop_down
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The company they sent out so far has corrected our problem.

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Alex

February 25th, 2021 Los Angeles, CA DETAILS arrow_drop_down
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Worst customer service. Numerous telephone messages without returned calls. Long hold times.

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Reply from American Home Shield

Feb 27, 2021

Hi Alex, I hate to hear about your most recent AHS customer service experience. I would be glad to speak with you to get the issues resolved.

Verified Customer

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Maddie Preston

February 25th, 2021 Warrenton, VA DETAILS arrow_drop_down
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Promptness, Capability and Professionalism

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Reply from American Home Shield

Feb 26, 2021

Hi Maddie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Verified Customer

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Sheila

February 25th, 2021 Rockwall, TX DETAILS arrow_drop_down
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Always make repairs in a timely manner and have not tried to get out of resolving the issue.

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Linda T Phipps

February 25th, 2021 Atlanta, GA DETAILS arrow_drop_down
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Assigned a company right away. The company called me and gave me a date. Also sent me a email with the technician face and name in the email.

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Najm

February 25th, 2021 Saratoga, CA DETAILS arrow_drop_down
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They are good. Prompt response . On time

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Carmen Ziegler

February 25th, 2021 Van Nuys, CA DETAILS arrow_drop_down
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I have had American Home Shield more than 20 years, their choice of contractors is outstanding. Never had aproblem. Every operator I had from American HomeShield was an expert in his field anddida perfect job.

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Reply from American Home Shield

Feb 26, 2021

Hi Carmen, It is always a pleasure to hear about our long time customers and 20 plus years is one to celebrate! We hope you continue to enjoy AHS and the service we provide!

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Thomas Grant Nehm

February 25th, 2021 Fort Worth, TX DETAILS arrow_drop_down
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Have a hard time dealing with computer generated answering. Have had good people here to service and you are not talking to a person so you end up with someone else. Don't like that. Remember is used to be a person you talked to.

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Javier

February 25th, 2021 Indio, CA DETAILS arrow_drop_down
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Took care of my problem , no questions asked

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Angela Candee

February 25th, 2021 Fort Mill, SC DETAILS arrow_drop_down
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They are responsive, send good vendors and resolve the issue with no fuss.

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Ira Sorkin

February 25th, 2021 Ventura, CA DETAILS arrow_drop_down
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I've never been disappointed. Proffesional, friendly, efficient.

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Ted

February 25th, 2021 Orland Park, IL DETAILS arrow_drop_down
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Great service great value for the money meets all my needs

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Leslie Borghini

February 25th, 2021 West Palm Beach, FL DETAILS arrow_drop_down
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Fast and efficient service. Follows through on what they say

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Andrew Gandrud

February 25th, 2021 College Station, TX DETAILS arrow_drop_down
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They were very responsive and helpful. I had to switch my claim and they did without any fuss.

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Bill Love

February 25th, 2021 Jackson, MS DETAILS arrow_drop_down
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great service , 1 day service on last request

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Michael R. Cronin

February 25th, 2021 Manlius, NY DETAILS arrow_drop_down
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professional, on time, they pick up when the job is finished.

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Debbie

February 25th, 2021 Bettendorf, IA DETAILS arrow_drop_down
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They are great. Great work on time cleaned up any mess

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Becky Harris

February 25th, 2021 Newport News, VA DETAILS arrow_drop_down
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Response and speed of service. Pleasant customer representatives

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Gudrun Kilmetz

February 25th, 2021 Lawton, OK DETAILS arrow_drop_down
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Everything went like clockwork, technician called to check out the problem, had to order the part and notified me when part arrived to be installed.

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STEPHEN COLLEN

February 25th, 2021 Tucson, AZ DETAILS arrow_drop_down
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Professionalism, fidelity and expediency

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Darlene Cucinotta

February 25th, 2021 Clermont, FL DETAILS arrow_drop_down
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Takes too long to obtain authorization for a contractor to complete a repair.

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kathleen garlock

February 25th, 2021 Pekin, IL DETAILS arrow_drop_down
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professionalism and quality of work. scheduling was easy and timely.

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Lorrie Bass

February 25th, 2021 Memphis, TN DETAILS arrow_drop_down
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The service was great and they handled my issue in timely manner

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Suresh

February 25th, 2021 Irving, TX DETAILS arrow_drop_down
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I have electric issue from Friday and it’s almost 6days I am leaving with our heater and hot hot water in minus degree weather

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Reply from American Home Shield

Feb 27, 2021

Hi Suresh, I hate to hear about the ongoing two year delay in service to have the water heater repaired. I would be glad to get the issues resolved.

Verified Customer

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Melissa

February 25th, 2021 Pennsburg, PA DETAILS arrow_drop_down
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It is hard to talk to live individuals and when you do they are very difficult to understand. Your company promises to one thing and then says something else when it comes time to fix or replace items.

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Reply from American Home Shield

Feb 27, 2021

Hi Melissa, We appreciate you bringing your customer service experience to our attention.

Verified Customer

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Kelly McDowell

February 25th, 2021 Ankeny, IA DETAILS arrow_drop_down
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Robb was a great help and the contractor was top notch.

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Richard Coley

February 25th, 2021 Norman, OK DETAILS arrow_drop_down
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The provide fast reliable service! Most Warranty companies get a bad rap for trying to not pay for anything. AHS has paid as per the contract, NO HASSLES!

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Connie

February 25th, 2021 Palm Desert, CA DETAILS arrow_drop_down
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Very fast service they came out next day

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Mr. customer

February 25th, 2021 Miccosukee Cpo, FL DETAILS arrow_drop_down
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No local contractors, and I live in the capital city of Florida.To fix the air conditioner plumbing it takes at least a week

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Reply from American Home Shield

Feb 27, 2021

Hi, Thank you for bringing this to our attention. I would be glad to speak with you to address the plumbing issues.

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Danielle DiNapoli

February 25th, 2021 New Rochelle, NY DETAILS arrow_drop_down
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So far have resolved all of my small appliance issues

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Cynthia Walker

February 25th, 2021 Birmingham, AL DETAILS arrow_drop_down
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the companies that have served me explain my problem and correct it I am very happy with American Home Shield