Name: American Home Shield
Rating: 4.0

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Miss Gloria J Bennett Bessemer, AL

There is several down falls i find in this company. They don't take compliants very well nothing is done about it. Very very very very hard toget thru. Not caring to see if the contractors did what they were to do. Not hiring the best contractors for the job. List goes on on.

3 years ago

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Monique and Joseph Phillips Hesperia, CA

We've always been pleased with the contractors who have come out to provide service and please with the pricing and customer service with American Home Shield.

3 years ago

Reply from American Home Shield

Hi Monique and Joseph,
We are pleased to hear about your wonderful experience with AHS and the technicians that AHS provides!

Feb. 12th, 2021

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Sandra tarr

Too many monthly cost increases. The last service call experience was great.

3 years ago Edited January 10, 2024

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Helen Leander, TX

3 coverage at a 2 price. The company responds quickly in assigning a contractor. Some contractors are better than others but for the coverage it is a 3 investment for me.

3 years ago

Reply from American Home Shield

Hi Helen,
We would like to thank you for your feedback to AHS and hope you continue to enjoy the ease of service we provide!

Feb. 12th, 2021

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Verified Customer

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Mahmoud Oak Creek, WI

Great coverage! The service is quick and high quality. In some cases I received a completely new unit replacement. Well worth the monthly cost for a true piece of mind.

3 years ago

Reply from American Home Shield

Hi Mahmoud,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Mike Raleigh, NC

Responsive and fixed immediately. Came out once to see the issue , ordered parts the next day , delivered that week where the tech came out promptly to complete problem .

3 years ago

Reply from American Home Shield

Hi Mike,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 4th, 2021

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Vasquez, Rev. Sylvia San Antonio, TX

They have responded well when I needed them. One concern I have is that the number of companies that are available to me are limited. But the ones they have provided have been satisfactory.

3 years ago

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Ellen Copperopolis, CA

The only reason I didn't rate them a 5 is because if waiting times and disconnects on the phone with customer service. But the service we received was 5. Always took care of our problems

3 years ago

Reply from American Home Shield

Hi Ellen,
I hate to hear about your most recent AHS experience to have speak with a customer service representative.

Feb. 9th, 2021

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Anonymous West Palm Beach, FL

Home office 5 stars . Individual sub-contracted men 5 stars. The local companies referrals are a disgrace. 1 star. Pouring water from a ceiling would be addressed sometime next week. Guess what, they never showed up for the appointment. I did not realize that AHS does not respond to emergencies. My oversight.

3 years ago

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Belinda katz Tuolumne, CA

We have been without heat since November 19, 2020. We have called them everyday for the past 70 days to try to get this resolved. A different person answers the phone and we get a different answer every time. They will not let us talk to a supervisor and say they will escalate the situation. The contractor only came out twice and didn't fix the issue, they were supposed to come back with new parts and never did. We have also tried to contact the contractor with no luck. The warranty company sent a new contractor out, but they couldn't fix it either. I would not recommend this company for your warranty service.

3 years ago

Reply from American Home Shield

Good afternoon Belinda,
We hate to hear about your most recent service experience with American Home Shield to have the furnace repaired. I would be glad to speak with you to assist with a resolution.

Feb. 5th, 2021

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Michael McAfee Troutdale, OR

You fix our stuff or replace it. The fee to come out for service is high but you would spend that anyway to get a technician out from somewhere else.

3 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Feb. 5th, 2021

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Dimitri and Carol Dandolos Wilmington, DE

We have used AHS for many years with mostly satisfactory services. This past year, the company has made visible improvements to its product and services.

3 years ago

Reply from American Home Shield

Hi Dimitri and Carol,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield and the service we provide!

Feb. 4th, 2021

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Verified Customer

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Rose Jones Chesapeake, VA

Dependable, affordable, trustworthy service each time I have needed them. As a single woman this is answered prayer when something breaks down in my home.

3 years ago

Reply from American Home Shield

Hi Rose,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 4th, 2021

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Carolyn B. Bakersfield, CA

Prompt response & professionalism. Repair person wore mask upon entry/during assessment of problem. Will return to replace necessary part(s)when available.

3 years ago

Reply from American Home Shield

Hi Carolyn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 4th, 2021

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Kay and Ed Coffeen Pasadena, CA

we have had AHS for 2 homes for over 30 years. they are always courteous and professional. the only problem we ever had was a plumber using an inferior

3 years ago

Reply from American Home Shield

Hi Kay and Ed,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 25th, 2021

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PJ Desert Hot Springs, CA

All you have to do is go on line make and appointment for what you need and they come right out within 1-2 days and if it can't be fixed it is replaced for $100.00!

3 years ago

Reply from American Home Shield

Hi Pj, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Kyle Visalia, CA

Just moved into a new house. AHS has made sure we are covered on everything we need and they offered a re-keying service that was a reasonable and hassle free.

3 years ago

Reply from American Home Shield

Hi Kyle, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Michelle Talent Roseville, CA

I called and they referred me to a vendor. the vendor couldnt get to me for over 2 weeks. I called AHS back immediately and they scheduled a vendor to come out within 48 hrs

3 years ago

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Mr. Sink Dayton, OH

My experience was excellent. I had the repair company call the same day and made arrangements to look at my issue. Fortunately they were able to come the next day.

3 years ago

Reply from American Home Shield

Hi Mr. Sink,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Brad Niems Wentzville, MO

You can almost never speak with an American and when you ask they just say they can't and disconnect you. When a supervisor is supposed to return your call, it almost never happens. They look for every excuse to not honor a claim instead of doing what the spirit of the agreement is. There are more reasons as well. I would prefer another option but they have the market. They have been of value for me for my issues but the frustration is almost not worth it.

3 years ago

Reply from American Home Shield

Hi Brad,
I would be glad to speak with you and get the issues resolved.

Jan. 29th, 2021

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Victor Fresno, CA

Easy to use web site and the contractor contacted me the next day to schedule a repair visit, when he did the repair he was fast, clean and courteous.

3 years ago

Reply from American Home Shield

Hi Victor,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 30th, 2021

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Jacqueline Adkins-Thomas Silver Spring, MD

They responded promptly to my request for service, and technician who came to m home was courteous and resourceful. I learned a lot about my refrigerator.

3 years ago

Reply from American Home Shield

Hi Jacqueline,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 30th, 2021

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Kevin Bater Gainesville, GA

I have used them on several homes I have purchased and have had many claims over the years. AHS has always resolved every issue I have had to my satisfaction.

3 years ago

Reply from American Home Shield

Good morning Kevin,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Feb. 1st, 2021

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Daniel W Houston, TX

They have followed through on some repairs, but have dropped the ball or made it difficult on others. The quality of contractors they assign is mixed. I have had a great experience a few times and a bad experience other times.

3 years ago

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Austin Anderson Yakima, WA

I was hesitant at first, however I have had nothing but great customer service. When you call it's been quick and easy information to understand. Recommend to all!

3 years ago

Reply from American Home Shield

Hi Austin,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jan. 22nd, 2021

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Shawn G. Atlanta, GA

Everyone I speak to is friendly and helpful. The website is difficult to navigate if you have a question. You can't discuss your prbolem without first paying your fee for a servce provider to come to your house.

3 years ago

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Aimee Gardena, CA

Great service idea to help make the move into a new home an easy and less worrisome task. It feels good to know that most things are covered with only a $75 service charge.

3 years ago

Reply from American Home Shield

Hi Aimee,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 30th, 2021

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Elaine Rankin Canyon Country, CA

I had an issue with my kitchen plumbing. I had a blockage in my sink and a leak. The first technician that arrived was kind and professional. He fixed the blocked line but said he could not find a leak. I thought maybe the blockage was causing the leak. I found out we still have a slow leak. The second technician who came out was very rude. There were 2 of them. My son was home. He said we need a new sink and left. I called Bear plumbing and the technician is denying he said we need a new sink. I called your company twice to resolve this issue. A supervisor was supposed to return my call. I have not heard back. I still have a slow leak under my kitchen sink.

3 years ago

Reply from American Home Shield

Hi Elaine,
Your feedback is more than appreciated and I owuld be glad to speak with you about your most recent American Home Shield experience.

Jan. 21st, 2021

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Kelly Goff Atlanta, TX

I have been without water for 21 hours now and still have not heard from them who will be coming to fix my well! I called and the man I spoke with was very incompetent. I asked to speak to the supervisor 6 times. He said no one was available

3 years ago

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Randell Glenn Nolanville, TX

Because of the amount of money you pay each month and nothing happen to your home say over a year and when you finally do a claim like a certain item on my pool and they say its not in the contract to be covered that sucks. Ig it wasn't for my wife I would move to another home protection company.

3 years ago

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Brandon Middlebury, IN

They normally are pretty quick and I feel the customer service people care about me, my house and my current situation. I sometimes have difficulty getting an answer from them over weekends!

3 years ago

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Sabin Ahmed Vienna, VA

Coverage is OK not great. Finding a contractor is difficult. Often, contractors try to find ways of diagnosing problems in a way that excludes us from coverage. Come contractors appear almost lazy and don't want to do the work needed although it's covered.

3 years ago

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Charles Shreveport, LA

Hit and miss terrible experience dealing with my air conditioner had to replace the entire heating and and air myself. This time the sevice people were good but dryer needed to be replaced. That was right after thanksgiving. Been in touch with purchasing after an average wait time to answer the phone 2 hrs. No solid answer on when the dryer will get here. Cash option would have given me bottom of the barrel brands of dryers. I dont complain or write reviews ,thankful that I am able to dry clothes at washateria. AHS you advertisement is true but the devil is in the details.

3 years ago

Reply from American Home Shield

Hi Charles,
I hate to hear about your most recent AHS experience and the air conditioner repairs that have not been completed.

Jan. 21st, 2021

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Charles Cober Rockwall, TX

All claims have been responded to very quickly with good results. One claim was mishandled and not responded to quickly. This delay in repairing my pool caused algae problems. Claim was mishandled administratively twice causin a two week delay in response.

3 years ago

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Jane Gilliland Memphis, TN

Your good but when I signed up I specifically asked if microwaves were covered and was told yes. Mine broke and would not be fixed or replaced because it was an over the counter one.

3 years ago

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Brian Cronquist

Great people to talk with. Appointment making and response to fix things excellent. When replacing old appliance, very low credit given. I always have to add money to make the purchase truly comparable.

3 years ago

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Annessa

They're great. The website is a bit restrictive in how you get your tickets entered, but all in all, it works. If it's more than a simple fix, I would recommend calling it in. Customer service is wonderful.

3 years ago

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S. Case

Great coverage, easy to schedule service, no problems with vendors and if there is just call them.they need to work on their phone wait times. They are un acceptable and that's why they lose a star.

3 years ago

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Tarsha

I have had to call them twice in 5 years and each time was a pleasant experience. They responded quickly and the services rendered were of excellent quality.

3 years ago

Reply from American Home Shield

Hi Tarsha,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 23rd, 2021

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DARLYNE CRAWFORD

24/7 response - any time I call always get someone - price is reasonable - all contractors send they complete - policy covers everything that is needed for my condo.

3 years ago

Reply from American Home Shield

Hi Darlyne,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Mike Rozell

They're really not that bad. The only issue is the contractors they hire. They never want to put in for a replacement item for you it's sucks they comeback multiple times fix the same issue.

3 years ago

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Neel

AHS is responsive company, I am happy with the service provided till now. Customer service online is very responsive and responsible contractors are assigned

3 years ago

Reply from American Home Shield

Hi Neel,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Inas ghandour

Very good problem resolution michella davis helped us with our kitchen appliance resolution and we came to a conclusion she is great it took about 14 days

3 years ago

Reply from American Home Shield

Hi Inas,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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K Waites

If only you didn't have the initial out of pocket $100 just to have a service person come check and diagnose the problem, I would rate 5 stars all the way. That deductible is a killer.

3 years ago

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Niel Scott

Excellent home warranty service all my issues have been solved completely. If an item cannot be fixed it is replaced with no questions asked. Highly recommended

3 years ago

Reply from American Home Shield

Hi Niel,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 19th, 2021

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Jean Sebring

It seems like there is poor communication with some of the folks who come out to do a job. Last instance: We were scheduled for a furnace check last week, but because we hadn't gotten a key to the furnace room yet, I asked to reschedule. The repairman agreed, & said AHS would set up a new appointment. To date, no call.

3 years ago

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Jim

While I enjoy knowing AMS will fix my issue they always take the cheapest route to fix the issue. When my AC went out they required a second opinion to confirm what their first vendor recommended! While I get that, the issue was getting the 2nd opinion took 2 weeks and then by the time the part was ordered and came in I was without AC for a month. Recently my heater went out and the tech found the issue to be a defective Nest thermostat! Not a big deal but they would only replace the thermostat with the cheapest one they could find

3 years ago

Reply from American Home Shield

Hi Jim,
I hate to hear about the delay in service that has been experienced to have the AC repaired.

Apr. 13th, 2021

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Megan Murphy

The vendors who AHS contracted had very limited appointment availability. Once the appointment is scheduled it is AHS's policy to only diagnose the issue at the initial visit- not actually fix the issue. Then the vendor has to get the approval from AHS before ordering any parts or fixing any repairs. This ends up extending the repair process by weeks. WEEKS. Nothing is straight forward through AHS in my experiance. Once a vendor has completed a job, they are able to close it. If there are any issues with that repair, the home owner has to contact AHS again and get a approval to reopen the job which takes even more time. I would not recommend the company to anyone ever, and will not be using them in the future.

3 years ago

Reply from American Home Shield

Hi Megan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Anonymous

They have been dishonest about the warranty policy, refusing to cover issues that are clearly covered in the warranty. They use substandard contractors that cause more problems than they fix. Time to fix problems is often unreasonable. Repair techs have to contact Home Shield for authorization and many times have to wait hours for someone to answer. Homeshield customer service reps provide inconsistent answers/information regarding warranty problems/coverage. One rep will tell you something is covered and when you call back, the next rep will tell you it is not covered. Dishonest contractors cause problems with covered repairs costing the homeowner more time and money to get resolved. This warranty has been a nightmare and we are going to cancel

3 years ago

Reply from American Home Shield

Dear Member, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Nov. 2nd, 2023

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Richard E Teller

We have needed to use it 3 times - twice we have not heard back from the co. to replace items, so we had to do it ourselves - once however the service guy came w/i a week and replaced our water heater within 2 weeks - we thought that was pretty cool!

3 years ago