Name: American Home Shield
Rating: 4.0

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Don McDonald Franklin, TN

Hard to communicate with and can’t speak with supervisor to get answers. We had our hit water tank start leaking water. It’s 16 years old and needs to be replaced. We can’t take showers and have to pay for a hotel to take one until it’s replaced. The company that AHS has assigned to our problem can’t come out until late Friday. They’re not coming out to replace. But to look at it. Meaning we have to wait until next week to get it replaced costing us hundreds of dollars in hotel bills. They should cone out to replace and be done with it! They said they can’t do that and no one had called us back from AHS.

3 years ago

Reply from American Home Shield

Hi Don,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Glenda Hiram, GA

Because they was very understanding with the problem I had and Prompt service with the server being on time and doing a very good job with the problem I had

3 years ago

Reply from American Home Shield

Hi Glenda,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Thomas Timothy Memphis, TN

It has taken over a month and my dishwasher is still not fixed. Too many authorization steps and multiple visits required due to gaining authorization. This should not require my involvement or follow up as your customer. I have yet to call in and wait less than 45 minutes to speak to an agent

3 years ago

Reply from American Home Shield

Hi Thomas,
Hi David,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Lindsey Rudy Grosse Ile, MI

My "welcome call" was great. I have put in to have service in the past 2 weeks and I have had to wait on hold for hours. I have a broken refriderator and I still have not received any type of follow up. The fridge uses old refrigerant and upon inspection the coils burned the tech. I believe this is a hazard and needs to be replaced but I have yet to get a resolution here.

3 years ago

Reply from American Home Shield

Hi Lindsey,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.

Jun. 21st, 2020

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Ronald Rhodes Chicago Heights, IL

Good company - Has saved me thousands over the past 20+ years. My only recommendation would be to keep track of past repair vendors used or provide an area for preferred vendor when placing an order for service.

3 years ago

Reply from American Home Shield

Hi Ronald,
Your patronage over the past 20 years is more than appreciated! We would be glad to further assist you.

Jun. 19th, 2020

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Diane Shawnee Mission, KS

The service repairs are fine. Those would be a 5. Customer service from American shield on phone is a one. You cannot reach anyone. I had to resort to writing a letter to the Corporate office to cancel my Pkumbing call. Simply unacceptable service from them.

3 years ago

Reply from American Home Shield

Hi Matthew,
Thank you for your patronage over the past 10 years. Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 20th, 2020

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Michael Tankink San Antonio, TX

Very efficient. They got back with me very quickly and provided both text messages and e-mail messages to keep me updated on the process. Vey happy with their service.

3 years ago

Reply from American Home Shield

Hi Michael,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Urmila Cedar Park, TX

I had few issues in my water heater and that guy fixed it. No more problems after that. We received satisfactory services. Best service at great price

3 years ago

Reply from American Home Shield

Hi Urmila,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 19th, 2020

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Deanna Longmont, CO

I have used them twice, the first time they failed to get someone in my area to do the job, had to call them and they failed to find someone to do the job. Needed up funding my own rekey for less than the copay! The second time my AC went out I ended up paying the copay and $200.00 for R22 a total out of pocket of $300.00 make your own opinion. They only pay $10.00 for any refrigerant!

3 years ago

Reply from American Home Shield

Hi Deann,
I hate to hear about your most recent experience to have the air conditioner repaired. I would be glad to speak with you and discuss your experience.

Jun. 19th, 2020

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Sharon Tillett Frankfort, KY

The service was fast to get someone to come to the house and evaluate the problem and it was solved. Fayette Heating was great and the service great too

3 years ago

Reply from American Home Shield

Hi Sharon,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Karen Patrick Alexandria, VA

Excellent Service! I've never had an issue getting someone to come out to help and the contractors they send have always been professional and able to resolve my problems!

3 years ago

Reply from American Home Shield

Hi Karen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 19th, 2020

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Madeline Ortiz Deltona, FL

On April 25, 2020 I placed a call for service for the property at 974 Deltona Blvd, Florida for several plumbing issues with my biggest concern being the toilet. It wasn't until May 2nd that it was finally fixed but to get to this point I had to endure over 16 hours worth of phone calls, repeatedly asking to speak to a supervisor with no avail. It wasn't by pure chance that I was transferred to Carlton and he went out of his way to help my uncle (disabled senior citizen) have his toilet replaced after 7 days. This was the only toilet in the bathroom at the home during a pandemic and he was left with minimal choices to take care of his necessity - inhumane!! In addition to that the other issues still have not all been completed. How many times must I call to have the issues resolves and to top it off your phone systems during this pandemic have been unacceptable - the non working systems should have been addressed asap their are people depending on your services which you get paid quite well. I have 3 contracts and I am reconsidering it if the customer service aspect does not improve!

3 years ago

Reply from American Home Shield

Hi Madeline,
I hate to hear about your most recent experience to have the plumbing issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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JoAnn Harper Bay Saint Louis, MS

For 15 plus years on numerous properties, AHS has always come through. They’ve always sent outstanding contractors and have come through in emergencies!

3 years ago

Reply from American Home Shield

Hi JoAnn,
Your patronage of 15 plus years is more than appreciated! Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 10th, 2020

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Anonymous San Antonio, TX

They often decline claims for “speculation” reasons. For example, the contractor inspecting a heat transformer claimed that it “could have” been cause by a gecko, or “could have” have been cause by power surge, or “could” just be old. They declined because it was a possibility of being cause by a “pest” which is excluded from coverage. No proof of what caused it, just speculation,so they declined coverage. This has happened twice.

3 years ago

Reply from American Home Shield

Hi,
I would be glad to speak with you and get the issues resolved.

Jun. 12th, 2020

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luis valenciano Lubbock, TX

so far they have been very good to me, they provide we with the assistance I need and the company they send to fix are ususally there ina very quick time

3 years ago

Reply from American Home Shield

Good afternoon Luis,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2020

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C. Taras Washoe Valley, NV

We have had them for years and for appliances they have been great. However, when it comes to heating and air their choice of contractors leaves something to be desired. We have in the past 3 years have had instances requiring the services of a heating and air company through AHS which has proved to be a complete mess. Each time AHS has sent A1 Quality HVAC to our residence and they have sent clueless individuals, and have created problems that either required that they send someone else out, or a bad diagnosis causing us to call in a HVAC company not covered by AHS. AHS needs to get another HVAC company to represent them.

3 years ago

Reply from American Home Shield

Hi C. Taras,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations and repair the air conditioner. I would be glad to speak with you and get the issues resolved.

Jun. 7th, 2020

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Rob Mission Viejo, CA

Would give 5 stars but not all contractors reach out to make appointments. I would prefer not to double my efforts by going through AHS only to have to call someone else the next day.

3 years ago

Reply from American Home Shield

Hi Rob,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 4th, 2020

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Anthony Chesapeake, VA

When I initially called and was assigned a plumber who had some very bad internet ratings, I asked to get another plumber but after a huge amount of time on the phone, I was there way I could have another plumber. I finally had to cancel the service request and reinstate another service request to get a plumber who was superb.

3 years ago

Reply from American Home Shield

Hi Anthony,
We hate to hear about the miscommunication experienced to swith your plumber. We are glad to hear that the issue was resolved.

Jun. 7th, 2020

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D Washington Mobile, AL

They took care of my issue ,the repair person came to fix the appliance, they thought it was fixed, but was not. AHS offered to fix it or give me the cost of the repairs.

3 years ago

Reply from American Home Shield

Hi D,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Townsend Pacific, MO

quick efficient service, reputable companies sent to do service,service call price is reasonable and I like to pay on line when I schedule service call,

3 years ago

Reply from American Home Shield

Hi Townsend,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 4th, 2020

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Debbie Sanchez Dallas, TX

I've never had any large issues with them. Once we had a company we no longer wished to use, and they assigned it to a new contractor without any problem.

3 years ago

Reply from American Home Shield

Hi Debbie,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

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Miguel Angel Navarro Pharr, TX

Prompt resolution to my problem. Excellent customer service. Communication second to none. Had a second choice when I did not like the first contractor they sent.

3 years ago

Reply from American Home Shield

Good morning Miguel,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Denice 2ilson Phoenix, AZ

Was a little disappointed they sent out an electrician that did not fix the short in the ground wire, and I had to.pay them. $75 fee, but the second cooling people they sent out found the short and fixed the problem.

3 years ago

Reply from American Home Shield

Hi Denice,
Thank you for your feedback! We are pleased to hear about the repairs the second opinion completed.

Jun. 7th, 2020

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Daniel

Great service, prompt submission to contractors, absolutely worth paying for AHS. I have used my warranty twice and could not have asked for better service.

3 years ago

Reply from American Home Shield

Hi Daniel,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Brent

In 5 years 4 air conditioner calls, one hot water replacement, electrical work on door bells and garage door opener. Quick and courteous staff as well as service providers

3 years ago

Reply from American Home Shield

HI Brent,
Your patronage is appreciated. Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 23rd, 2020

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Brian Rice.

AHS got a service person out quickly but he said my washing machine was not repairable. I was told I would be emailed with options. That’s been 5 days and not a word. There is no way to communicate through my account. I call phone numbers and wait on hold for 30 minutes. Call again and wait 10 and then I see this email requesting my review. Maybe you guys at Best can contact someone for me.

3 years ago

Reply from American Home Shield

Hi Brian,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you to get the washer repairs completed.

May. 23rd, 2020

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CR

When you have 2 different systems break you have to call in the requests. There is no guarantee the proper action will b taken. If my up stairs and down stairs heat pump is broke I can’t fit them on the same request.

3 years ago

Reply from American Home Shield

Hi CR,
Thank you for your feedback about the service request.

May. 26th, 2020

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Diane

Prompt, friendly, helpful, quick service, first person I spoke to was not very informed, kept asking same questions repeatedly, I felt he wasn’t listening

3 years ago

Reply from American Home Shield

Hi Guillermo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 19th, 2020

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Sharad Shrestha

I was very pleased with the prompt response I received for some problems I had with the plumbing problem in my house. The service was rendered promptly and professionally.

3 years ago

Reply from American Home Shield

Hi Sharad,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 20th, 2020

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eladia rosario

excellent service i was very pleased with the technician he was very easy to talk to and explained everything in detail very satisfied i totally recommend as to every body

3 years ago

Reply from American Home Shield

Hi Eladia,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Ashley Tamsen

I have only had to use them 2 times since we have lived in the home. And part of what was needed to be done wasnt covered both times. Its helpful to have but I wish they covered more services.

3 years ago

Reply from American Home Shield

Hi Ashley,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 26th, 2020

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Lori Wilkinson

Wish the companies doing the actual services could repair sooner. A lot of waiting between schedule visit order part then reschedule when part arrives for appliances repaired!!

3 years ago

Reply from American Home Shield

Hi Lori,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Mike Kight Georgetown, TX

Overall a very satisfactory experience. Some of the phone reps are hard to understand. The service technician did not wear a mask but was friendly, knowledgeable and professional.

4 years ago

Reply from American Home Shield

Hi Mike,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 6th, 2020

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Pete Manson, WA

The guys from After Hours plumbing were awesome...figured a smart workaround to a tricky fix... good guys and AHS was super quick and responsive. Thanks y’all!!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Pete,
Thank you for your feedback!

May. 5th, 2020

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Zack Cyliinder Chicago, IL

Every time I place a work order - they are able to schedule someone immediately. Most of the contractors they have scheduled have come out next day to fix our issue.

4 years ago

Reply from American Home Shield

Hi Zack,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

May. 4th, 2020

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Charlene Shaw Hope Mills, NC

There is nothing that stands out about there service. In most cases the monthly rates are higher. If you have issues--can't get a person the the phone and if you do get a person there is a communication problem. You have to talk with several people to get the right info. This can be exhasting and irritating

4 years ago

Reply from American Home Shield

Hi Charlene,
I hate to hear about your less than satisfactory AHS experience. I would be glad to speak with you in hopes of providing a better experience.

May. 8th, 2020

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Emilia Solval Crestline, CA

The service provided was fine but when I placed the order they didn’t tell me that the $75 I paid would only cover up to 6 locks and that I had to pay Individually for the rest. It would have been great to know in advance to better plan what you want to do.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Emilia,
Thank you for your feedback.

May. 5th, 2020

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Mike Tobias Stafford, VA

I have attempted to get my dishwasher fixed before and the problem wasn't solved. Once I was able to use American home shield, they took care of it painlessly and quickly.

4 years ago

Reply from American Home Shield

Hi Mike,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing AHS. We look forward to serving you for many years to come!

Apr. 28th, 2020

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Buck Whyte Clarksville, OH

We had another company, but when we needed then they told us they didn't have anyone in our area to fix our problem. AHS has NEVER done that! They are always there for us!

4 years ago

Reply from American Home Shield

Hi Buck,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Latrice Walker

Everytime we have ANY problems with anything that's under this warranty, they're on it! U don't have to keep calling. One time call, that's all. They're the best!

4 years ago

Reply from American Home Shield

Hi Latrice,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Apr. 20th, 2020

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Mike and Shirley Roberts

They went over and beyond our expectations for supplying customer service. We are very very pleased that we chose American shield as our home protection.

4 years ago

Reply from American Home Shield

Good evening Mike and Shirley,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 20th, 2020

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Stephanie Wilson

After paying a service fee monthly, customers are then charged a $75 fee each time a service call is placed. This service call fee is too high. Secondly, there should be the ability online to submit a recall ticket for same issue without being charged another service fee.

4 years ago

Reply from American Home Shield

Stephanie,
Thanks for providing your feedback. You are able to discuss your pricing options during your renewal time or within the first 30 days of starting the contract. You are also able to enter a Recall online anytime you are still within the Recall period. Please continue to share your feedback with us. Take Care.

Apr. 17th, 2020

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Deborah Tatom

Quick results beyond my expectations. Ease of having them setting up a competent technician and appointment to complete the needed home repair or work order.

4 years ago

Reply from American Home Shield

Good morning Deborah,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 17th, 2020

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Michael Fields Missouri City, TX

American, Home shield is a good back up plan for future repairs. But the contractors or undermining the company by reporting in accurate information to solicit the business for themselves so American Home shield can decline the work getting done and American Home shield doesn’t do anything about it.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michael,
Thank you for sharing your feedback with us about your most recent AHS experience. We hope you continue to enjoy!

Apr. 2nd, 2020

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Kit

When I felt I needed service faster than what the original send out company scheduled me for, I called AHS and they were able to find another company to come quicker.

4 years ago

Reply from American Home Shield

Hi Kit,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2020

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Jim

Prompt response and good coverage. Technician was thorough and knowledgeable. He also provided ideas and tips to prolong the life of our HVAC system.

4 years ago

Reply from American Home Shield

Good evening Jim,
We are happy to hear you had a positive experience at American Home Shield! We value your input and encourage you to let us know more details about your experience with us.

Mar. 23rd, 2020

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Sue

We have had many sewer stoppages and had to use our warranty many times already. They have been very patient and accommodating throughout this struggle.

4 years ago

Reply from American Home Shield

Hi Sue,
Thank you for becoming a recent customer of American Home Shield. As you continue to move forward in your new hope, we hope to ease the hassle of repairs. We hope you continue to enjoy your American Home Shield coverage

Mar. 23rd, 2020

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Anne Phelan

When replacement parts are needed, the contractors use lower quality parts/equipment. In one instance I asked if I could pay the difference for a better part and they said it wasn't allowed.

4 years ago

Reply from American Home Shield

Anne,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Gunilla Rubino

It's easy to call and file a claim. Most items filed are covered. Service is reasonably quick. Sometimes I have to wait for awhile for parts to come in, but that is more the service company's issue.

4 years ago

Reply from American Home Shield

Gunilla,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Karenia Tarolli

So far, I've had 2 claims, and both times, they sent competent repair person to fix the problem and there wasn't any problem with the CLA m being covered

4 years ago

Reply from American Home Shield

Hi Karenia,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that was provided and the repairs that were completed.

Mar. 10th, 2020