Name: American Home Shield
Rating: 4.0

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Verified Customer

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Tiffany Bargas Merced, CA

American Home Shield is easy to use and they respond quickly.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Theodore Longview, WA

Everything we expected with our needs on getting heat pump and heater repaired

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Julie Abell Newburgh, IN

How reliable they are and helpful. I will continue to get one year after year.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Kathie Tucson, AZ

Dependable to provide experienced contractors who perform good work.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Carol Rayburn Hilliard, OH

I have been pleased so far with their work getting to me in a timely fashion

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Angelina Los Angeles, CA

Ahs was quick and efficient with handling my work order and remedy

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Carlos Montclair, CA

Excellent service, having a home insurance gives you a peace of mind.

11 months ago

Reply from American Home Shield

Hi Carlos, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 22nd, 2023

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Verified Customer

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Kim Dillon Phoenix, AZ

I really like this company and they have always provided excellent service.

11 months ago

Reply from American Home Shield

Kim, thank you for allowing us to be of help today. If you need us again, don’t hesitate. We’re here to protect, what you don’t expect.

May. 22nd, 2023

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Verified Customer

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James Broken Arrow, OK

It's nice to know there is someone to call when something breaks down.

11 months ago

Reply from American Home Shield

Hi James, We appreciate your review and hope you continue to enjoy AHS and the service we provide!

May. 22nd, 2023

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Verified Customer

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Heidi Bentonville, AR

Initiation online was easy. Selected repairman as friendly and professional. got done fast.

11 months ago

Reply from American Home Shield

Thanks, Heidi. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 19th, 2023

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Verified Customer

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Mary Lincoln Park, MI

Excellent service from the company. The current company did an awesome job.

11 months ago

Reply from American Home Shield

Dear Mary, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

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Verified Customer

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Denise Peters Lincoln, NE

Fast courteous customer service support. Handle issue with fast service.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Verified Customer

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William Longs, SC

Professionalism and courtesy of technician. Definitely knew his job.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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Bill Beverly Hills, FL

Could not provide service. Would take ten days and then no guarantee. Representatives follow a bururatic process. Refused to allow me to speak to a corporate team member.

11 months ago

Reply from American Home Shield

Bill, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 18th, 2023

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Verified Customer

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Anita Gill-Anderson Herndon, VA

The work was done in good time and completed correctly by a nice person.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Verified Customer

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Carlton Kent, WA

Dislike: Bad/slow service and the need to follow up. Each follow up results in long, time wasting waits.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Verified Customer

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Lori Corpus Christi, TX

First time to use yal & we aren't pleased. Our realtor suggested getting y'all's services for the home we just bought. An older hm. Yal are deceiving about what you cover

11 months ago

Reply from American Home Shield

Lori, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Stephanie Las Cruces, NM

Very Good Service Providers. AHS rates have increased - not so good.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Angie Rochester, MI

I am not sure how much I saved, but defiantly worth it for piece of mind alone

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Don Arlington, TX

AHS is always ready to help without question. I appreciate that very much.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Peter Horner Lancaster, CA

Fast service If you know your contractors it makes life much easier

11 months ago Edited May 24, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Paul Glickler Fort Worth, TX

Over 2o years with AHS continue to improve custome service and coverage

11 months ago Edited May 31, 2023

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Terry Campbell, CA

The company's we had to help us were very personal and did a good job

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Lori Hanes Show Low, AZ

I had one faucet fixed and they dropped the option to have another one fixed. I’m going to cancel. I pay for two houses which obviously have more than one faucet in them.

11 months ago

Reply from American Home Shield

Lori, Thank you for letting us know about your concerns regarding your Faucet request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 17th, 2023

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Verified Customer

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Chad Pleasant Grove, AL

Not happy that we went from paying $48 to $64 a month without any notice or a choice to continue the plan

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Tarquin Williams San Diego, CA

Great service, quick response. Got my a/c fixed and it didn’t cost a fortune.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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SUSAN

This process took almost 3 months to complete. It was very frustrating to be without a stove/oven for that long, especially during the holiday season.

11 months ago

Reply from American Home Shield

Susan, Thank you for letting us know about your concerns regarding your Appliance request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 16th, 2023

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Avik Shahnazari Orlando, FL

First vender for my refregerator was terable and mis leading about my microwave and Home shieald was pushing me to pay for 2nd opinion but I disagreed and 2nd vender completly agreed and put the proper report.

5 months ago

Reply from American Home Shield

Dear Avik, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 8th, 2023

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Jackie Oxford, NC

Great service, and always on time. Keep me informed about any new information about my AHS services.

6 months ago

Reply from American Home Shield

Dear Jackie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Carolyn Mount Washington, KY

The rep that came was very nice and knew what she was doing. She wasted no time in getting my dish washer fixed.

6 months ago

Reply from American Home Shield

Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Cody Callaway Dallas, TX

Worst home warranty company I have ever had, and the sales people lie about whats covered vs. whats not in there Gold and Platinum plans when selling them to you. Plan to cancel ASAP, can barely understand the customer service team. They have no clue what they are doing.

6 months ago

Reply from American Home Shield

Hello,
Please provide your contract number or AHS property address via this private message and I will contact you from the escalations department.

Oct. 24th, 2023

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John Kelley

No problem. Called AHS, explained the problem, paid the service call fee, AHS took care of the rest. Just that simple.

7 months ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

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Rebecca Cabo Bridgeport, CT

Found a fast company to fix my ac. They fixed it in a timely manner. They knew what they were talking about.

7 months ago Edited October 3, 2023

Reply from American Home Shield

Rebecca, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Lysander Fayetteville, NC

A new customer of American Home Shield. Service has been stress free, expedient and very professional.

7 months ago

Reply from American Home Shield

Dear Lysander, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Erin Gray Katy, TX

7 months ago

Reply from American Home Shield

Erin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 29th, 2023

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Bill Vancouver, BC

I pretty much get my money's worth every year. There is always something that needs fixing every year.

8 months ago

Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Stevie B Miami, FL

Easy to place request, quick response and updates, issues have all been addressed to my satisfaction, except the random leak of my dishwasher.

8 months ago

Reply from American Home Shield

Dear Stevie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah Please provide your contract number.

Sep. 6th, 2023

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Virgil

We have always been pleased with their service providers, timeliness and feel secure knowing we are covered

8 months ago

Reply from American Home Shield

Dear Virgil, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

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Bryan Waterloo, IL

Just had serviceman leave. He was excellent----but AHS would only authorize $10 per pound for freon, the out of pocket cost to us would be $460 to repair ac unit. What a crock of dodo!!! I pay $89 per month (approx $1000 per year) for coverage.... and they jerk me around like this. Taking my business elsewhere---fast !!!

8 months ago

Reply from American Home Shield

Bryan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Sep. 5th, 2023

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Alix Ibarra Spring, TX

Great customer service from American Home Shield, fast response, great A/C company who came to repair my A/C

8 months ago

Reply from American Home Shield

Dear Alix, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 5th, 2023

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Kenny Craighead

Great customer service, technician responded with in 24hrs of the claim. Worth the money spent for pea e of mind.

8 months ago

Reply from American Home Shield

Dear Kenny, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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bobby wheeler Chapel Hill, NC

I have no complaints with AHS. They provide outstanding service this year when my AC compressor went out.

8 months ago

Reply from American Home Shield

Bobby, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Samuel Anderson

Been reliable in addressing my needs, when calling for covered services, it's a comfort to have them in place

8 months ago

Reply from American Home Shield

Samuel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 5th, 2023

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Curious One Waterford, WI

The program works as advertised. I pay a monthly fee and copay on a claim and the problem goes away, every time.

8 months ago

Reply from American Home Shield

Curious, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Richard Asomah Bethesda, MD

American home assigned me to Amazing company who almost ripped me off. Sent me fake estimate of $1985.54 to pay before my Central AC to fix. I requested a second contractor to check my AC and it turned out that nothing was broken to be fixed.

8 months ago

Reply from American Home Shield

Richard, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Aug. 24th, 2023

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Ruby Anne Chula Vista, CA

My technician said that there was no problem with my fridge and it was just the filter. I bought a new filter and I’m still have an issue with slow water. I never received a follow up from anyone. Not happy with the service I want someone to call me.

8 months ago

Reply from American Home Shield

Ruby, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Aug. 24th, 2023

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ED NEAL Savannah, GA

Response time to schedule technician was great. Wall oven could not be replaced. Received new oven in a week.

8 months ago

Reply from American Home Shield

Ed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 24th, 2023

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Jacalyn Thompson Berkeley, CA

i have two repairs requested. first was reported on June 14th 2023 is still not resolved and new request second request started on August still not resolved refrigerator broke it is now August 22nd and not repaired. this is terrible service... It's 3 months with no resolution! Parts have still not arrived for service request for June 14th!

8 months ago

Reply from American Home Shield

Jacalyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Aug. 24th, 2023

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Kris Timmerman Buckeye, AZ

So happy I have American Home Shield!! They sent an amazing AC company to the rescue! No hassles for this single mom!

8 months ago

Reply from American Home Shield

Dear Kris, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Aug. 24th, 2023

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Carlos Los Angeles, CA

Superior company to have for you home. Saved me hundreds of dollars just by having them work on my equipment

8 months ago

Reply from American Home Shield

Dear Carlos, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Aug. 24th, 2023