Name: American Home Shield
Rating: 4.1

check_circle

Verified Customer

star star star star star

Charles Greene Richmond, VA

Very customer centric. Very attentive to the needs of the clients

11 months ago

Reply from American Home Shield

Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Frances Oklahoma City, OK

How quickly they respond. Also the great people they send out.

11 months ago

Reply from American Home Shield

Frances, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Rhonda Lucas Phoenix, AZ

Timely and accurate installation of parts and service date. Thank you.

11 months ago

Reply from American Home Shield

Hi Rhonda, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

May. 30th, 2023

check_circle

Verified Customer

star star star star star

Stacey Leeks North Las Vegas, NV

I like the ability to schedule issues and have them followed up on.

11 months ago

Reply from American Home Shield

Stacey.
Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

May. 26th, 2023

check_circle

Verified Customer

star star star star star_border

Mary Norman, OK

Customer service was very helpful. She was patient in explaining how the system works.

11 months ago

Reply from American Home Shield

Thanks, Mary. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Barbara Colvin Gilbert, AZ

I’ve been very pleased with response time, professionalism, repairs.

11 months ago Edited June 1, 2023

Reply from American Home Shield

Dear Barbara, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 25th, 2023

check_circle

Verified Customer

star star star star star

Neil City of Saint Peters, MO

Speed at which problem with dishwasher once the GE MO technician arrived.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

George Wigley Lakewood, CA

In my opinion the service provided offsets the cost of coverage.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Danny San Diego, CA

Quick appointment time when scheduling. Promot arrival time.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Amy Mount Holly, NC

👍AHS helped me replace my dryer when previous dryer became not fixable.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Robert Fort Worth, TX

The company can be counted on to fulfill their obligations.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Charles Palmdale, CA

Good work and good response timeand the service people were very good.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Heidi Kissimmee, FL

I liked that they stayed on top of it and checked on us and the progress

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Shantell Madison, AL

I like the plan coverage, easy to request service, and response of most service contractors.

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

margaret bonnett Conyers, GA

Best deal I could have ever entered.. .a great value for my money

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

Ryan Caligiuri Midlothian, VA

It really depends on how they send. I've had five star experiences as well as one star experiences.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Alycia Hayden-Rainey Chicago, IL

Excellent service !! Good communication and proficient service.

11 months ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Joyce Broken Arrow, OK

Very responsive to my needs and send out people who do first rate jobs.

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Tx Nair Katy, TX

We had a A/c upgrade at half the price! As part of the maintenance plan.

11 months ago Edited May 24, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Angela

Everything went great my agent was well knowledge and a big help.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Elizabeth Tampa, FL

Very knowledgeable tech. Very polite. Explained everything to me Very clearly.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Winston Whitney FL

As far as appliances, it's been very good not so much with plumbing issues though

11 months ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Tonya North Charleston, SC

Great company to Have, employees are awesome and get job done

11 months ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Evelyn Jacksonville, FL

Willingness to help solve my problem and connect me with the right agent

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star_border star_border

Lisa Lowery Cincinnati, OH

The quality and dependability of the contractors they send out are questionable and some are even incompetent.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Tiffany Bargas Merced, CA

American Home Shield is easy to use and they respond quickly.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Theodore Longview, WA

Everything we expected with our needs on getting heat pump and heater repaired

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Julie Abell Newburgh, IN

How reliable they are and helpful. I will continue to get one year after year.

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Kathie Tucson, AZ

Dependable to provide experienced contractors who perform good work.

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Carol Rayburn Hilliard, OH

I have been pleased so far with their work getting to me in a timely fashion

11 months ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Angelina Los Angeles, CA

Ahs was quick and efficient with handling my work order and remedy

11 months ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Carlos Montclair, CA

Excellent service, having a home insurance gives you a peace of mind.

11 months ago

Reply from American Home Shield

Hi Carlos, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah

May. 22nd, 2023

check_circle

Verified Customer

star star star star star

Kim Dillon Phoenix, AZ

I really like this company and they have always provided excellent service.

11 months ago

Reply from American Home Shield

Kim, thank you for allowing us to be of help today. If you need us again, don’t hesitate. We’re here to protect, what you don’t expect.

May. 22nd, 2023

check_circle

Verified Customer

star star star star star

James Broken Arrow, OK

It's nice to know there is someone to call when something breaks down.

11 months ago

Reply from American Home Shield

Hi James, We appreciate your review and hope you continue to enjoy AHS and the service we provide!

May. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Heidi Bentonville, AR

Initiation online was easy. Selected repairman as friendly and professional. got done fast.

11 months ago

Reply from American Home Shield

Thanks, Heidi. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 19th, 2023

check_circle

Verified Customer

star star star star star

Mary Lincoln Park, MI

Excellent service from the company. The current company did an awesome job.

11 months ago

Reply from American Home Shield

Dear Mary, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

star star_border star_border star_border star_border

APRIL WHITE

Let's start with the customer service is terrible. This warranty was $600 for the year and they sent a Electric company's out over a week later that didn't fix my outlet which is covered he's telling me it's not so I paid $125 for a company to come out just to not fix my fully issue this is crazy i want my money back

6 months ago

Reply from American Home Shield

Dear April, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 9th, 2023

star star star star star

Siddhartha Ghosh Wentzville, MO

My interactions have been great till this point with AHS. The service they provide is professional and helpful.

6 months ago

Reply from American Home Shield

Dear Siddhartha, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

star star star_border star_border star_border

Avik Shahnazari Orlando, FL

First vender for my refregerator was terable and mis leading about my microwave and Home shieald was pushing me to pay for 2nd opinion but I disagreed and 2nd vender completly agreed and put the proper report.

6 months ago

Reply from American Home Shield

Dear Avik, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 8th, 2023

star star star star star

Jackie Oxford, NC

Great service, and always on time. Keep me informed about any new information about my AHS services.

6 months ago

Reply from American Home Shield

Dear Jackie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

star star star star star

Carolyn Mount Washington, KY

The rep that came was very nice and knew what she was doing. She wasted no time in getting my dish washer fixed.

6 months ago

Reply from American Home Shield

Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

star star_border star_border star_border star_border

Cody Callaway Dallas, TX

Worst home warranty company I have ever had, and the sales people lie about whats covered vs. whats not in there Gold and Platinum plans when selling them to you. Plan to cancel ASAP, can barely understand the customer service team. They have no clue what they are doing.

7 months ago

Reply from American Home Shield

Hello,
Please provide your contract number or AHS property address via this private message and I will contact you from the escalations department.

Oct. 24th, 2023

star star star star star

John Kelley

No problem. Called AHS, explained the problem, paid the service call fee, AHS took care of the rest. Just that simple.

7 months ago

Reply from American Home Shield

John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 28th, 2023

star star star star star

Rebecca Cabo Bridgeport, CT

Found a fast company to fix my ac. They fixed it in a timely manner. They knew what they were talking about.

7 months ago Edited October 3, 2023

Reply from American Home Shield

Rebecca, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

star star star star star

Lysander Fayetteville, NC

A new customer of American Home Shield. Service has been stress free, expedient and very professional.

7 months ago

Reply from American Home Shield

Dear Lysander, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

star star star star star_border

Erin Gray Katy, TX

7 months ago

Reply from American Home Shield

Erin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 29th, 2023

star star star star star

Bill Vancouver, BC

I pretty much get my money's worth every year. There is always something that needs fixing every year.

8 months ago

Reply from American Home Shield

Bill, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

star star star star star_border

Stevie B Miami, FL

Easy to place request, quick response and updates, issues have all been addressed to my satisfaction, except the random leak of my dishwasher.

8 months ago

Reply from American Home Shield

Dear Stevie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah Please provide your contract number.

Sep. 6th, 2023

star star star star star

Virgil

We have always been pleased with their service providers, timeliness and feel secure knowing we are covered

8 months ago

Reply from American Home Shield

Dear Virgil, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 6th, 2023

star star_border star_border star_border star_border

Bryan Waterloo, IL

Just had serviceman leave. He was excellent----but AHS would only authorize $10 per pound for freon, the out of pocket cost to us would be $460 to repair ac unit. What a crock of dodo!!! I pay $89 per month (approx $1000 per year) for coverage.... and they jerk me around like this. Taking my business elsewhere---fast !!!

8 months ago

Reply from American Home Shield

Bryan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Sep. 5th, 2023