Name: American Home Shield
Rating: 4.1

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Verified Customer

star star star star star

Timothy Griffin Bradenton, FL

Got us a service technician out to get our AC working on a very hot Sunday.

10 months ago

Reply from American Home Shield

Dear Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

star star star star star

carmen mclilly Leavenworth, KS

The helpfulness and the professionalism of the telephone operators.

10 months ago

Reply from American Home Shield

Carmen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Brady Boggs Atlanta, GA

There are too many exclusions in the contract. I've had to pay thousands out of pocket on a couple of repairs.

10 months ago

Reply from American Home Shield

Brady, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Eric Houston, TX

Over priced, constantly tries to get out of paying for parts or appliances, phone center staffed with people who struggle with English, doesn't cover freon,

10 months ago

Reply from American Home Shield

Eric, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 5th, 2023

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Verified Customer

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Edna Smith

The service received from technician Sherimane. He was very professional and courteous.

10 months ago

Reply from American Home Shield

Edna, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Barbara Portsmouth, VA

problem was discovered with my dishwasher and replaced with a new one.

10 months ago

Reply from American Home Shield

Dear Barbara, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Cassandra Ward

Fast response time. Most things are fixed and repaired in a timely manner

10 months ago

Reply from American Home Shield

Cassandra, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Mary Mechanicsville, MD

AHS has changed. You have to go through too many channels to get information on the status of your repair service.

10 months ago

Reply from American Home Shield

Dear Mary, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Christopher Quinn Cassville, NJ

Service was scheduled quickly. The quickly approved the repair/replacement.

10 months ago

Reply from American Home Shield

Christopher, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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erika cain Tampa, FL

I have used the service only once since I purchased the policy and so far so good

10 months ago

Reply from American Home Shield

Erika, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Juan Blanco Palm Beach, FL

Easy to use, great service, professional and pre-screened contractors.

10 months ago

Reply from American Home Shield

Juan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Barbara Rocklin, CA

Great job on sending someone out to my home for my refrigerator repair

10 months ago

Reply from American Home Shield

Barbara, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Kenneth Bloomingdale, IL

I thought the item was to be 100% covered not just over 50%. The service was great.

10 months ago

Reply from American Home Shield

Kenneth, Dear We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Jennifer Lake Mary, FL

Timely response from contractor, good work, polite, and fast!

10 months ago

Reply from American Home Shield

Dear Jennifer, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Bobby Plano, TX

Good response time. Professional contractor. Repaired quickly.

10 months ago Edited July 5, 2023

Reply from American Home Shield

Dear Bobby, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

star star star star star

Marshall Carruthers Melbourne, VIC

Very willing to work with you and make sure everything goes well

10 months ago

Reply from American Home Shield

Marshall, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Bonnie Jordan

The plumbing company they sent to repair my bathroom tub and shower were not good at all and I could not get a refund for the terrible work they did.

10 months ago

Reply from American Home Shield

Dear Bonnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Kim

Jun. 29th, 2023

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Verified Customer

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Brady Flores Humble, TX

Quick response to request. Good communication throughout service process.

10 months ago

Reply from American Home Shield

Brandy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Christina TX

The service for my AC was quick and once call resolution. Very pleased.

10 months ago

Reply from American Home Shield

Christina, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Louise Donnell Austin, TX

AHS fell down on the job. Initially sent A/C tech then nothing in spite of my two follow up calls. AHS and contractor provided no estimate or repairs. Phooey!

10 months ago

Reply from American Home Shield

Dear Louise, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jun. 29th, 2023

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Verified Customer

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Don Scott Los Angeles, CA

Good service, very easy to use. It's cheaper and faster than a handyman.

10 months ago

Reply from American Home Shield

Don, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Carolyn Evans Jaco, P

Especially like the ease and predictability for acquiring services.

10 months ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Patsy Waco, TX

I feel it's well worth the money I have saved. They are a great company

10 months ago

Reply from American Home Shield

Dear Patsy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Devin Rill Westminster, MD

Very difficult to communicate with them. I’ve called 200-300 times due to having only vendor available for pool and that company being a scam company.

10 months ago

Reply from American Home Shield

Dear Devin, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Kim

Jun. 28th, 2023

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Verified Customer

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Marcia Fisher Renton, WA

Very quick service; fixed & working fine... I'm very pleased.

10 months ago

Reply from American Home Shield

Marcia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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James Columbia, SC

great customer service and ahs does exactly what they promise

10 months ago

Reply from American Home Shield

Dear James, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 23rd, 2023

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Verified Customer

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Joachim Santa Fe, NM

I liked the quick response and the professionalism of the repair technician.

10 months ago

Reply from American Home Shield

Hi Joachim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Valerie Columbia, MD

Mario was not only knowledgable but explained what and why he was doing it!!!!

10 months ago

Reply from American Home Shield

Dear Valerie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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DAVID MCCANN Gary, IN

GREAT VALUE! GREAT SERVICE! TIMELY RESPONSE ON THE SERVICE TIME!

10 months ago

Reply from American Home Shield

David, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Tom Amarillo, TX

Great way to be able to fix something and good for if you are on a budget

10 months ago

Reply from American Home Shield

Dear Tom, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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AHS customer Upper Marlboro, MD

Replacement appliance not as capable as original. Could not wait, had to accept replacement offered.

10 months ago

Reply from American Home Shield

Dear AHS Customer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jun. 22nd, 2023

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Verified Customer

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Joan Columbia, MO

Service call was quickly made. Service provider was very efficient.

10 months ago

Reply from American Home Shield

Joan, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Naomi Russell Columbus, GA

Excellent and super fast service . Super fast response time.

10 months ago

Reply from American Home Shield

Dear Naomi, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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James Monument, CO

The ease to make appointments. The high value for low cost.

10 months ago

Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Linda Fresno, CA

The entire experience from calling for an appointment to the received repair.

10 months ago

Reply from American Home Shield

Dear Linda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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reggie diamond Rancho Cucamonga, CA

They take too long to approve the claims. The customer could be days or week’s inconvenienced while claim is being approved

10 months ago

Reply from American Home Shield

Dear Reggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Kim

Jun. 21st, 2023

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Verified Customer

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Jason Houston, TX

I feel that we are saving money, and gives us piece of mind.

10 months ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Michael Rudd La Grange, GA

Can understand customer service reps. My condenser unit broke and needed to be replaced my out of pocket expense is $ 960.00

10 months ago

Reply from American Home Shield

Dear Michael, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jun. 21st, 2023

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Verified Customer

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Thomas

This company is very hard to work with. So many phone calls. So many emails. When it comes for them to pay they come up with another excuse. I will never renew my policy.

10 months ago

Reply from American Home Shield

Dear Thomas, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jun. 21st, 2023

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Verified Customer

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Sophia Zion, IL

Brad & Brie we’re fantastic They were informed & easy to talk to.

10 months ago

Reply from American Home Shield

Dear Sophia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Salvador Alcaraz Crosby, TX

The timeliness, professionalism, and courtesy shown was amazing.

10 months ago

Reply from American Home Shield

Dear Salvador, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Lawrence Brooks Vacaville, CA

The latest technician Joe, the electrician, was very thorough and quick.

10 months ago Edited June 29, 2023

Reply from American Home Shield

Dear Lawrence, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Jim Stumbaugh Jr Hermitage, TN

depends on area contractors, have had quick responses and not so quick. AHS customer service suboptimal

10 months ago

Reply from American Home Shield

Dear Jim, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Renee' P Beverly Hills, FL

Outstanding company. They are truly honorable and very helpful

10 months ago

Reply from American Home Shield

Dear Renee, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Suzanne Cincinnati, OH

Robert was very professional and explained everything to us !

10 months ago

Reply from American Home Shield

Suzanne, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Steven Peru, IL

Great service, very fas, the contractor had my HVAC system up in no time.

10 months ago

Reply from American Home Shield

Dear Steven, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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William Delaware, OH

Very responsive to our needs. Quick to answer service requests

10 months ago

Reply from American Home Shield

Dear William, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Claretha Bradshaw NC

Great experience and expectations. Excellent customer service

10 months ago

Reply from American Home Shield

Dear Claretha, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Lorei Lewis Green Valley, AZ

The technicians are knowledgeable and go straight to the problem and fix it.

10 months ago

Reply from American Home Shield

Dear Lorei, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Maria Simpsonville, SC

When requested a service they were prompt to send someone out.

10 months ago

Reply from American Home Shield

Maria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023