Name: American Home Shield
Rating: 4.0

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Verified Customer

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Lorraine Mateck Las Vegas, NV

AHS has the best auto phone system with quick access to a live rep. They have been working with parties involved and never dropped the ball. I'm now waiting for an e-mail (only been a day) listing my options for a replacement.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Karen Locasto Fresno, CA

Our A/C stopped blowing cold air in the middle of a heat wave. Within 2 days they had a company come check our air conditioner. Within 15 minutes they found the problem and replaced the broken part. So, so happy with the service.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Cathy Callaway Deer Park, TX

Fast and professional assistance. My oven had an oven locked door code that would not clear no matter what I tried so I was unable to use it and my stove top had a burner out. American Home Sheild sent out a professional technician and he replaced the oven door lock and repaired the burner on the stove top

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Betty Soukup Blackburn Richmond, VA

So far we have had a really good experience with AHS! The contractors sent to us have been professional and quick to get in touch, and we are happy with our results. One hiccup occurred the other day when the rep. on the phone tried to tell me that a service was not covered (follow-up from previous service) - when it is indeed covered. Also, she was a bit difficult to understand as we spoke. But OVERALL, we are happy with AHS.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Dolores M Mosley Grand Rapids, MI

American Home Shield referred me to a company to fix my issues told me that the company will get to me within 2 days they actually did get to me in 2 days they came right out knew what the issue was fixed it right away and that was that and I thought that was very good cuz it didn't take that long to get it fixed and the person was very cordial and very nice that came out to fix my

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Gretchen Alaniz Northfield, MN

I have used the warranty 3 times so far. It took quite a while to get the service folks out to take care of things. When they did get there, they were nice and professional (and on the phone too) - but it just doesn't seem like anyone is in much of a hurry to get things done. Also, I tried to get information about my plan by calling and the man who answered the phone seemed completely clueless and uninterested in helping me. It was really odd

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Holly Ann Klose Ponte Vedra Beach, FL

I needed a washer repair... it took over a week to get scheduled, but then the technician was great. Needed a part, another 7+ days. Then to try to reschedule was the run-around. AHS gave me instructions to call service company directly... held 20 min. to be told by them, AHS has to contact them to get it rescheduled. What I found is, the 1st call goes pretty smoothly, but the follow up is hard to schedule on-line or to make contact with the service company. Needs to somehow be streamlined please.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

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Nicole Blunt Chicago, IL

Each time I call I'm greeted with high quality and respect, my appointments get scheduled and issues resolved. On my last call when the contractor was a no show the representative wasted no time reaching out to the company to find out way. Although they showed up well after the appointment time they did come and resolved my issue.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Pranav Glen Allen, VA

Recently our dishwasher stopped working . After first visit it was clear that it will need to be replaced per the assigned technician. However, AHS went with replacing parts and had us pay service fees for additional two repair ticket. Post which they agreed to replace; and gave option to choose but not great value options. When ordered one which suited us they just left on us to deal with the warehouse and Manufacturer as we received two damaged appliance and it has been over an month we are without Dishwasher. Bad experience. We have neen customer of AHS aince 2008 and never had such bad experience., but this incide t really begs us to question the value of continuing with them as Platinum member.

1 year ago

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Tiffany Williams Ellenwood, GA

The service call was great, they came out right away. Unfortunately, my refrigerator has to be replaced. The first time they were supposed to bring the new refrigerator, they brought the wrong color. They were apologetic, scheduled a new delivery for 3 days later. The second delivery no one showed up. I called to confirm the delivery, the rep said "Oh yeah, they'll be there". No one came. The delivery time was 2-6, I called again at 5:30 to confirm, I was told the delivery center was closed and if it was scheduled they would be there. I have taken off of work twice now, one for the 1st delivery (wrong color) and 2nd one for a no show. I still don't have a refrigerator and have lost time off of work twice. Now I have to call in the morning to see if maybe they can try a 3rd time. Completely unacceptable.

1 year ago

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Richard Gianferante Fort Myers, FL

The first day our warranty was active our AC went out and they sent someone out same day! A week later our TV died and Boom they replaced it. So far we absolutely love the Warrenty. It's a small price that covers big costly items

1 year ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Jeri Aussant Barstow, CA

I received immediate service and when my refrigerator could not be repaired, the replacement process was easy and I had a new refrigerator very fast. I was very surprised at the professionalism and quick resolution because you hear a lot of bad things about home warranty companies. Please keep it up and I will continue to be your client.

1 year ago

Reply from American Home Shield

Hi Jeri, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Joe Wilson Memphis, TN

We have had several issues with our house such as a gas stove exploding, air conditioner failing and water heaters needing replaced. All services were done in a timely manner with great technicians. Best service from everyone and really kind and respectful. I definitely love the help they have given us.

1 year ago

Reply from American Home Shield

Hi Joe, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Jpnathan Danville, VA

My garbage disposal went out and all I had to do was open the app and submit a request. It was followed up with a call from the company that was going to be servicing my residence. A couple of days later my garbage disposal was working. The person who came out did the job very quickly.

1 year ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Michael Kennelly San Antonio, TX

I have had only one service performed with Home Shield. They changed the locks on my new home, keyed all my locks to the same key and gave me 4 free copies. He was on time, cordial, did a great job, and tested all keys in all locks.

1 year ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Erika P Carter Gonzales, LA

I have been enrolled in AHS for many years. I have always had a very good and pleasing experience for those past years. However, my current and most recent experience is turning out to be negative! After MANY follow up calls, I have yet to have a resolution to my AC breakdown and no one at AHS seems to be able to give me a clear answer on whether or not the parts I need have even been ordered and therefore to ETA on when this thing will be fixed. AHS are supposed to be ordering the parts for the contractor. No one seems to know if or when ....

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Joseph Morgan Colorado Springs, CO

very easy to schedule service. Generally fairly quick response. Have mostly done a very good job at repairs and repair firms have been good. My only issue is that occasionally it requires two visits when repair is a patch rather than an actual repair. Very courteous customer service folks when seeking problem resolution. Cost is not cheap but overall we have been very satisfied.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Max Loebig Desert Hot Springs, CA

Had an issue with hot water not coming through to bathroom washer & shower. Plumber fixed it, but after running laundry and taking a shower the next day, there was leaking from this water source. I asked for a call-back and the first rep I spoke with said since this issue was a result of the first call, it would be free. However, no appt was scheduled. I called back, and a different rep said that I needed to pay another $100 deductible because a leak is different than hot water. American Home Shield will nickel and dime its customers instead of serve them. On the bright side, the reps are very responsive and seem to schedule contractors pretty quickly.

1 year ago

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Karen Faison-Brown Philadelphia, PA

AHS has been either really good or real bad. Service request for dishwasher was completed in 3 days with no issues. However my HVAC went out and AHS sent a service tech to look at it and mistakenly called it a pre-existing condition. This confusion was easily overcome by an HVAC technician receipt I had who serviced the unit post inspection and prior to me closing on the house. This receipt showed the unit to be in normal working condition. After speaking with AHS, they told me they could schedule a second opinion but then AHS proceeded to schedule the same HVAC company again who gave the first opinion. I called AHS and they apologized and put me back in the que for another company. Three days later I looked online at my account and the second opinion request had been closed. When I called to ask why, their answer was they couldn't find a second company and management made the decision to deny the claim. I explained the proof that I had but the representative just repeated the denial as if reading it again. I asked for a supervisor and again explained the situation. The supervisor asked me to email the proof of HVAC in good working order to her and told me she would elevate the issue higher. Three days later I called back to check status but found no decision made. That afternoon I received a call from AHS from the supervisor who told me the claim was still denied but couldn't tell me why. I then explained again that the HVAC was working when I bought the home and read the technician comments on the receipt proving so. I then explained this was my last call before I was to bring the case to court. The supervisor then agreed to reopen the request for second opinion. It has been another 2 days and no repair tech has been assigned.

1 year ago

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Atiya Martinsburg, WV

While some of the customer support team has been helpful, I've also had some that either couldn't or wouldn't really help. The last person who I spoke to, refused to answer my questions and kept repeating what sounded like a rehearsed prompt even though I had already told them exact time and details that I was given information by the electrical company. They gave me details, but when I spoke to support asking why this was the outcome, the support person repeated that they have no access to that info yet another support person was able to easily provide it since they had to do a recall for my original request. But besides that, I'm also getting conflicting responses about my coverage even though when I originally decided to go with American Home Shield, that certain things would be provided. So far, I'm not having the best time being with American Home Shield.

1 year ago

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John M Porterville, CA

I have had some really good experiences with American Home Shield, but there have been a couple of service providers who have been pretty bad. I have been waiting for over 3 weeks for a dishwasher repair, that was just replacing a drain hose. I have repeatedly had to contact the service provider for an update. On two different occasions he was supposed to call me with an update regarding receipt of the part, but failed to do so. Today, he was supposed to be here to complete the repair between 4 and 6 pm, but did not show up and didn't even have the courtesy to call. This is the second issue I have had with this service provider, and if he is assigned to a future repair for me, and AHS will not provide a different service provider, I will cancel my coverage.

1 year ago

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Nicholas Squires

Both of my claims were handled very professionally and satisfactorily. I had my water heater replaced and my dryer repaired. For the dryer, I submitted a video of the dryer running so the problem was already diagnosed before the repair!

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Madelyn Browne

The repair company was contacted, came out and did their job. But like I have said over and over again it would be nice to deal with a body instead of just a recorded voice that prompts you right to pay when you may have a question more than can be answered by a robot

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Joan Case

they handled my claim very well as I needed help with my clothes dryer and they sent a representative to deal with it. When it could not be repaired, I was given the opportunity to select a new one which is being installed next week. I am excited to receive it.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Sherry Steele

Quickly set up apropos company each time, plumbing, pool and electric, that worked out great. When electrical issue reappeared then co. came out and dealt with it effectively as well as gave us a great price for a needed upgrade. American Home Shield was very helpful, considerate, and professional.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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james baker

The contractor made a statement that was taken wrong and American Home would not consider the time the plumbing had been functioning without a problem. The contractors wrote something to keep you folks from paying to have the repair taken care of. The plumbing had been working for over 12 to 15 years, with no problem. Another plumber( (that is not concerned about any he may encounter said his opinion it should be covered. The contractor provided my your company had to return to repair a simple faucet replacement because they didn't fix it the first time, ( they didn't have the faucet in their truck. Very unprofessional. They dud not secure the new faucet well and I need to call and HOPE they will return again and secur the faucet before it creates another problem. I will call them for this, never will Icall them again!

1 year ago

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Michael Black

The ease of service request on the web is very easy to use and the contractor assignment is quick as well. The only reason I didn't give them a 5 star is because they send out solicitation emails on maintenance specials like dryer duct cleaning. AHS assigns this contractor, but in one instance I had a problem because of the contractor and they had no record of it since it was not a service request. Even though they chose / assigned the contractor to me they felt exempt of all responsibility.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Ronald Lee Brown

I have been satisfied with the service from American Home Shield. The only issue I have had is the increase in my premium. I have received a few offers from other companies at a much cheaper premium with the same or better coverage. However, since I have been with AHS for 13 years, I decided to continue my coverage. I will continue to research other companies in the event my premium continues to increase.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Joe Wiley Duncanville, TX

They were professional in their information and performance. Thoughtful in getting top quality equipment and supplies. They were on time and considerate of our home. When they completed their work, they asked if we had questions.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Shaeda Moghaddam Reseda, CA

I was very pleased with my first experience with American Home Shield. Our dishwasher was broken, so I filed a claim. Within a few days, an appliance repair person came out and fixed the problem. My second interaction with American Home Shield has been a nightmare! Two weeks ago, we woke up to water spraying everywhere in our garage. I filed a claim, but they couldn't send anyone out until Monday. We turned the water off to our house to temporarily deal with the problem. The first plumber came out and said the water pressure was too high. A second plumber came out on Friday and identified three problems with the plumbing associated with the water heater (recirculation pump, pressure valve was leaking, and the expansion tank). We had to wait for approval to get the recirculation pump replaced. Now we are waiting for the part to be ordered. We still don't have a date for when this will be repaired and that is very frustrating.

1 year ago

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Sherry Jones West Palm Beach, FL

On June 16 you sent a plumber re: leak in shower master bath.He agreed there was a leak and told me I had to tear out the shower wall and drywall so he could get to the pipes. I did that on June 20. Called them back to inform them of that. He returned a couple days later and said the valve (sor some part..I don't know was so old. He did try.. he didn't have one and Home depot didnt. so he said he would keep trying and whole thing might have to be replaced. I said Just fix it..because my guest shower can't be used due to I have ordered a new door and it is not here. So this was mid week around the 22nd.I did not hear anything that week, i called and texted and finally they said they would check with him to see what was going on. On july 5 they texted he was on his way. He replaced , I believe , a value. Then I called you to see if you could replace the drywall and put back in the shower wall.. She said that she would call me back. That was three days ago.I still don't have shower in my house since the new door in other room not here yet.Just tell me something..anything..so I can move forward.Thank you.Sherry Jones

1 year ago

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Sandra Fitch Fort Worth, TX

AHS advertised AC tune-up coverage for Platinum members. There was no clear time frame or instructions on how to request this service on-lime besides the only request service option available . When I called to make an appointment with the assigned service contractor for the AC tuneup, they didn't reject my request at the time of the booking because it's not available during this time. Instead, when I was told that's not covered after the service rep arrived at my home. I wasted the whole day waiting and they took my $75 without performing any work at all. This is unfair and unacceptable practice.

1 year ago

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Angelica Finley Mobile, AL

So far AHS has been helping me with my issues with my appliences. They have also helped with by directly contacting the company's who haven't responded to my calls. AHS makes me feel like I'm someone special and their my personal assistant. Thank you AHS and team!

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Angelica, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Katie Dinkel Topeka, KS

We have been pleased with our home warranty and it's financial benefits in the first first months of home ownership. We were especially grateful for their assistance when an issue was not resolved and they assisted with the recall and getting the contractors back out to our home.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Richard Beck Alexandria, LA

They were easy to reach for service. They processed the request efficiently. They assigned a contractor quickly. The contractor showed up on time and fixed the problem. Not the first time my interaction with AHS has gone this smoothly.

1 year ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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William Perez Republic, MO

Reason why I rate them five stars it's because the three different technicians that came to my house for maintenance to my furnace and my evac and the technician that came and repair my AC unit, were professionals and, polite.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Sherry Peterson Snellville, GA

I have called about several appliances and the garage and air conditioning. With my membership I always get someone who can help and the cost is reasonable. They have replaced several items at no additional cost to me. Service in a timely manner

1 year ago

Reply from American Home Shield

Hi Sherry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Andrew Saari Fishers, IN

I have multiple service calls and they do what they say. Technicians come out to the house. They send a repair company out to the house. If they can fix it, they make the repair. If the appliance is too badly damaged, they give you a new one of comparable type

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Marie Las Vegas, NV

My older oversized built-in Kitchenaid refrigerator broke. They had a little difficulty finding a contractor who worked on them but AHS kept at it until my fridge was fixed. I do wish their customer service people spoke better English. I had a hard time understanding some of them.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Linda burrows Modesto, CA

The air conditioner guy that came out was quick knowledgeable and fix the problem. I've been very disappointed with home shield a few times there excuse for not fixing some thing as always how it's not up to the current standards

1 year ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Mike Holland Hampton, VA

Having American Home Shield definitely gives you piece of mind as a homeowner. Especially as time goes on and your appliances and HVAC gets older and have a higher likelihood of having issues. My experience so far has been positive when I've had to have things looked at and fixed around the house.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Rick Perry Stafford, VA

Excellent support overall. Very disappointed that my payment doubled the past 6 months and I've contacted AHS numerous times and was promised it would be addressed. I'm still waiting and my account is still be deducted! HELP!!!

1 year ago

Reply from American Home Shield

Hi Rick, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Lydia Lopez Tustin, CA

AHS were there when I need service for my dryer. It just took a day after for my dryer serviced after I made an appointment on line. The service company that came really empresses me as my dryer now is drying my clothes, etc. plus sounds quiet.

1 year ago

Reply from American Home Shield

Hi Lydia, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Barbara Coffey Independence, KY

This is my second home warranty and AHS is by far the superior company. My old home warranty took almost 2 months to get my problem resolved. It was during cov19 but I kept getting the run around with a different excuse every time. AHS is by far the company I want in my corner. Thank you.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Sue Stockton, CA

There has only been 2 times where the appliance that needed fixing took 2 weeks due to ordering of parts (washing machine and the refridgerator) but over all we love AHS. They send people in a timely manner. The technicians are very nice

1 year ago

Reply from American Home Shield

Hi Sue, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Stephen Perry Spring, TX

It is very difficult to understand the person, which is frustrating when you need assistance. I have had an AHS policy on my residence for over 25 years and when i resently purchased 2 rental properties, I selected AHS believing i was getring the xoverage needed. That was an enormous mistake. The rental property policy is very limited and restrictive and should be made to be as comprehensive as my primary policy. The approvals for issues are not consistent and make no sense.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Liz Griswold Murrells Inlet, SC

I waited 4 months for my refrigerator repair which is difficult because it is a high end unit and the contractor was not familiar with it. I love AHS but will not rely on it for my refrigerator repair again because the contractors who can repair it won't accept your trade fee. But in every other instance I have loved the convenience and professionalism of the service providers.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Ricki deGravelles Baton Rouge, LA

I have had some service companies come out that seemed knowledgeable and competent. But I do not have confidence that AHS is vetting the service companies very well. I had one company assigned to fix our HVAC, and it dragged out for MONTHS and MONTHS. That company not only did NOT actually fix the problem, but they made multiple mistakes that would have caused a lot of damage if another company hadn't found and fixed them. In the end it just cost us money and no actual resolution. And when I did try to locate a contact for AHS to register my concern about this company, I could not find any place to do so!!! So while I have had some problems resolved with a satisfactory (and even good) level of service, now I fear who may show up at my door if I file a claim.

1 year ago

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Ft Santa Fe, NM

It has taken 3 calls to get someone dispatched for a dishwasher repair. The first 2 calls resulted in customer service closing service orders when there was no contractor available. The third call resulted in an AHS open order for oven and dishwasher, as I requested.however, the contractor was only aware of the request for dishwasher repair. I understand the difficulty of getting contctors at this time. However, it is not ok for me to have to keep calling AHS to open a service order bc customer service hadn't followed through. I felt badly for the 3rd rep, she did her best and did get at least the 1 dispatch cared for. AHS did dispatch a plumber recently, with no problems. I would like to have a phone number or email to contact AHS if an issue is not resolved. The only recourse is customer service line. The account information on my login page is not current, so I cannot rely on that. I think AHSis having understandable issues in this current environment finding contractors and parts. Please do a better job of training customer service to follow through, or hire appropriate snagging if demand has increased.

1 year ago

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Dave Gig Harbor, WA

3 Sundays ago my well stopped working at 6:30 am. I called AHS and went through the phone menu. Within 3-4 minutes I had a work order number and name of the company scheduled to fix it on Monday. I called their emergency number. I got a call back and he arrived at 8:45. He fixed it by replacing the motor box and it was fixed by 9:45. Perfect

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022