Name: American Home Shield
Rating: 4.0

check_circle

Verified Customer

star star star star star_border

Ileene Shanahan

AHS has always responded quickly to my online requests for service. There has always been follow-up communication regarding the assigned contractor and after the work was completed. The only reason I gave a 4-star review was when I tried to submit a service request the last time for my clothes dryer, there was no box for comments to be made. It stated that my contractor may be one who performed virtual evaluations of the appliance. I am totally against virtual evaluation because AHS stuck us with an appliance repair service for our washer about a year ago and it delayed a true service visit. There should be a way to leave comments on the service request sheet.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Ileene, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Toni Holloman Ellenwood, GA

When I call up with a problem, the job is dispatched quickly. I sometimes get a callback from the company (who will be addressing the problem) within hours. Technicians who come out to the home are knowledgeable and friendly.

1 year ago

Reply from American Home Shield

Hi Toni, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Wendy Thompson Mansfield, OH

Because so many companies tell you there's nothing hidden and there is it was absolutely fabulous I called fast response same day I called technician was out technicians were wonderful I couldn't be more pleased I will keep this insurance as long as I'm still alive

1 year ago

Reply from American Home Shield

Hi Wendy, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

check_circle

Verified Customer

star star star star star_border

Jerry Caplinger Mansfield, TX

All service issues were addressed promptly; on one repair of an icemaker, the company elected to replace the unit, rather than repair it. I was not contacted and notified by the company that that action had been taken, I found out when I was contacted by the repair company when they were seeking to close their ticket, which was about a month after the repair investigation.

1 year ago

check_circle

Verified Customer

star star star star star_border

Jack Molho Sugar Land, TX

I'm really impressed with the service and how claims are handled in process but I wish there was a little more detail and what the actual coverages are InI'm really impressed with the service and how claims are handled in process but I wish there was a little more detail and what the actual coverages are In my specific case I had a problem with a pool light and it was after the technician arrive that I was told that nothing below the waterline was covered That would've helped me save the price of the service call as I know that ahead of time

1 year ago

check_circle

Verified Customer

star star star star star

Jackie Roberts Houston, TX

Thank you for asking, I placed an order for some repairs, Refrigerator, stove top and microwave. The stove top and the microwave are fixed now. Since February 24th, we are still trying to get repairs on our refrigerator. There have been two different contractors and still not working. It's a proven fact AHS does not honor their contract.

1 year ago

Reply from American Home Shield

Hi Jackie, Thank you for sharing your feedback regarding the appliance issues. I would be glad to speak with you.

May. 24th, 2022

check_circle

Verified Customer

star star star star star_border

Renee Troutman Reading, PA

Clear-Flow fixed both our faucets that were leaking, as well as the toilet that had broken. However, the toilet still does not always flush properly. It worked while they were here, but now only when it feels like it. Likely not due to anything they did (or didn't do), but was hoping this would be permanently fixed. Overall, they were very competent and respectful.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience. Please contact us if assistance is needed with entering a request.

May. 6th, 2022

check_circle

Verified Customer

star star star star star

Patricia L Schreiner Sandston, VA

The response time on my first claim submitted with AHS was excellent. A very reputable local contractor responded as promised, and the service tech was very professional & efficient - resolving the issue with my 9-yr old refrigerator, which required a new icemaker to replace the original that has been leaking.

1 year ago

Reply from American Home Shield

Hi Patricia, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2022

check_circle

Verified Customer

star star star star star_border

Misty Winkelman Fond Du Lac, WI

1 year ago

check_circle

Verified Customer

star star star star star

K Alexander Conley, GA

They immediately contacted contractor to assess my issue after I submitted a service request. It was determined that I needed to replace my water heater. Replacement of water heater and modifications were done in a timely manner by a knowledgeable, prompt and professional technician and were covered services under my plan.

1 year ago

Reply from American Home Shield

Hi K, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2022

check_circle

Verified Customer

star star star star star

Douglas Holtsoi Farmington, NM

I have used AHS's service four times now and they have not fail me. Very recently I had them check my freezer and within a week it was repaired. They contract with very highly skilled companies, that is certainly a plus for me.d

1 year ago

Reply from American Home Shield

Hi Douglas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

check_circle

Verified Customer

star star star star star

James Westphalen Frisco, TX

I have had AHS for 25 years. In all those years when I call for a service request AHS has provided me with a quality service company. They keep a list of companies that respond quickly and professionally . I believe in all those calls I only had one incident where I had an issue with the service company and it was minor.

1 year ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2022

check_circle

Verified Customer

star star star star star_border

Sylvie S Ward Knoxville, TN

There is often a lapse of a number of days up to a week or more to receive service. However, service providers are competent and knowledgeable. However, I've noticed that American Home Shield never contacts the homeowner after a service has been provided to ask how that problem was resolved. This strikes me as problematic for the company. How does it know that the service billed to AHS was the service provided to the homeowner? Wondering....

1 year ago

check_circle

Verified Customer

star star star star star_border

Margaret Martin Medon, TN

American Home Shield has answers service call in a timely manner; I had no heat when the first winter came. They gave me the usual time to get a technician out, I was making plans to go to my sister's house. I looked out the window and the service truck was in my driveway within two hours. They came diagnosed the problem and my heat was working. I'm sold on AHS and how they take care of their clients.

1 year ago

check_circle

Verified Customer

star star star star star_border

RC Hilliard, FL

The best thing about AHS is access to an account manager that can assist with questions. I was denied coverage for a sewer ejector pump, as the septic technician gave 3 possible reasons for the failure, ( age of the device, mechanical failure or "heck, maybe even lightning, I can't tell, unless I take it apart". The AHS authorization documented the one reason that is not covered, which is "lightning", as it is "an act of God". No assistance from the resolution team. I am changing home warranty companies because of this.

1 year ago

check_circle

Verified Customer

star star star star star

Gill Pasqua Lancaster, CA

My first experience in filing a claim for a washing machine in need of repair. The date available was over a month out. That wasn't accepts to me. I called back and I was able to get someone else in within a few days. They arranged the appointment, gave me all the vendor information and everything went smoothly. I was quite pleased

2 years ago

Reply from American Home Shield

Hi Gill. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Dave Andrews Fredericksburg, VA

AHS has been a great product for us this past year. We have used AHS to repair a faucet, replace a dishwasher and replace an HVAC system that had a compressor fail. All of these services were only $100 in cost to us. Would have cost thousands otherwise.!!

2 years ago

Reply from American Home Shield

Hi Dave. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Apr. 22nd, 2022

check_circle

Verified Customer

star star star star star

Patrick J Blake II Las Vegas, NV

Prompt response from AHS, the contractor showed up the very next day, within 18 hours !! The one time I used my previous warranty company, it took 4 days, with no A/C , in Las Vegas, in August !!! AHS was very responsive, and I appreciate THAT !!

2 years ago

Reply from American Home Shield

Hi Patrick. Thank you for your 5 star review. We understand how important it is to resolve problems as quickly as possible. It is really good to hear that scheduling was fast. We can't wait to provide you with the same level of service for your next repair need as well.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Chris Edmondson Huntsville, AL

I've been with the company for over a year now! The couple of breakdowns we've had, has been resolved through AHS! Process was simple phone call and was scheduled a tech! He ordered the parts and then returned to fix the problem! We have been pleased so far!

2 years ago

Reply from American Home Shield

Hi Chris. Thank you for taking time to let us know about your experience. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent again.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Lori Richardson Columbia, SC

Every time that I have had to call them they make me feel like I'm a priority and within minutes of submitting my claim not only do I get a text I will receive a call to schedule my apt. And within 12 hours I have a technician at my home

2 years ago

Reply from American Home Shield

Hi Lori, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star

Rand Elabed Osseo, MN

Very Fast and professional help, The representative are very nice and very well mannered and they always try their best to help . Communication is very wonderful . When it come to time they are very fast I got help within a few days from putting my work order . I was assigned to do different company and both companies were excellent at their job

2 years ago

Reply from American Home Shield

Hi Rand, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Daniel L Allvord Aston, PA

I have had 3 different refrigerator repair companies come to my house to fix the same problem. The last repair company asked me alot of questions about what was done by the previous repair techs and explained to me what was missing from the previous attempts by the others and what was needed to be successful. Having an offering of repair companies to pick from for your repair would be a great improvement. You could consider the companies and research them before choosing.

2 years ago

check_circle

Verified Customer

star star star star star_border

Dwayne Johnson Beaumont, TX

We were only less than 2 weeks in our home and began having plumbing issues. I wasn't sure if my home warranty was active or not, but I decided to try, and found out it was. It took a couple of weeks to figure out the problem, but it was found and it didn't cost me much. A pricy problem was solved in little time and for less. Thanks American Home Shield!

2 years ago

check_circle

Verified Customer

star star star star star

Judy Osborne

I have had only one time where I have used American Home Shield services. It was a great experience. The repairman called me soon and made an appointment. He was very personable and knowledgeable. He ordered parts and was out fixing the problem as soon as he got them. It was a great all around experience.

2 years ago

Reply from American Home Shield

Hi Judy. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really glad to hear that we could do that for you. Thank you for trusting AHS.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Janice Weyer

I've had American Home shield for the past 17 years, from California to Florida and i wouldn't own a home without it. All across the US I've had excellent customer service, quick and accurate repairs at a low monthly rate. They're THE BEST!

2 years ago

Reply from American Home Shield

Hi Janice, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Charles T. Burton

We have used them twice so far. A leaking kitchen sink faucet that was replaced and a refrigerator that would not freeze or cool and that was repaired quickly. Each cost us only the $100.00 service repair cost to the service contractor.

2 years ago

Reply from American Home Shield

Hi Charles, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Rob Jon Petsche

I'm historically a skeptic of additional insurance/warranties for cars, homes, etc. Our realtor convinced us to do it. I have not ever had a home warranty. We have been happy with the responsiveness and resolution to multiple issues.

2 years ago

Reply from American Home Shield

Hi Rob, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Myron Albert

In the beginning, when you're buying the plan, they have this long list of things they "cover", giving the impression most things are covered. However, when you call for work to be done, you find, seemingly, a lot of things aren't covered, and all they're really covering are the small maintenance items. I think they should give more clarity about things that are more common that are NOT covered as well in their selling pitch, instead of you finding these things out after they take your monthly charge, your service call charge, and then you having to pay for the parts needed for the work to be complete.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Andrea Januskiewicz Albuquerque, NM

It is very difficult to figure out which number one should call regarding different issues. Once you do call in, more likely than not the person on the other end has a VERY heavy accent that makes it difficult to communicate effectively. Having to repeat ALL of one's info every single time one is transferred is super annoying. Come up with a password or something! Case resolution is incredibly slow, and I've had to call in over and over - spending hours on the phone and having to repeat the now very long saga of my refrigerator (it's been dead over a month now) over and over every time I get a new representative (come on, people, I know there are notes in the account. Take a minute and read them!). I had maybe 3 women who were very helpful - one being Wanda in purchasing, who followed up repeatedly - and unfortunately can't remember the names of the others. The number of screw-ups over the past month have been super frustrating, but it appears that *maybe* it is straightened out now. Previous issues - one with my tub and one with my kitchen faucet - were handled well, but again, just crazy slow how long actual repairs or replacements take. I can't imagine what I would have done if it was more than just me living here without a fridge for over a month. I'm glad I have the insurance, but not super thrilled with having to actually deal with AHS to use it. Not sure I would recommend AHS over another company, mostly due to difficulty in communication and utter lack of urgency.

2 years ago

check_circle

Verified Customer

star star star star star

Rajai salloom Las Vegas, NV

Excellent company responded to solve repairs issues in a timely manner with very professional repair service companies .every one was friendly and knowledgeable.looking to many years of .dealing with them worth every penny I paid for the yearly policy on my home warranty

2 years ago

Reply from American Home Shield

Hi Rajai,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

George Bowen Windermere, FL

I have had experiences where they have met my expectations on several occasions, but recently I had a very frustrating and negative experience with American Home Shield (AHS). I had an electric tankless water heater that provides hot water to our master bathroom stop functioning. I placed a service request with AHS and they assigned it to Home Choice, the company sent a plumbing technician to troubleshoot and evaluate. Initially the service seemed pretty straight forward, the technician contacted the new manufacturer and was provided troubleshooting guidance, when it was determined that the circuit board on the 16-year-old until was not operating correctly, the manufacturer stated that the part was now obsolete so a replacement unit would be required. When the technician left my home, they had left me with the impression that they would contact AHS so a new unit could be ordered for replacement. I was supposed to receive confirmation and a subsequent appointment for the replacement, no one contacted me, when I looked on the AHS site it identified my service request as being complete. I contacted AHS for an explanation and was informed that Home Choice had stated that the unit not functioning was some how my fault. I was absolutely livid and demanded they send a different company to evaluate. They assigned Hers and His Plumbing, the plumbing technician came evaluated and immediately identified that electric tankless water heater needed to be replaced as a result of normal wear and tear. Once again, I received no communication from anyone, on the AHS site it identified partial approval, so I contacted AHS to inquire what that meant and was informed that they approved the replacement of the water heater but that I would be responsible for $800.00 of out-of-pocket expenses for the plumber because of additional work that was required for the installation. I begrudgingly acquiesced because I needed the water heater replaced. My issue associated with this is the out-of-pocket expenses, the $800 is only the plumber's portion, AHS neglected to mention, even though the plumbing company informed them twice is that an electrician would also be required at an additional expense. These additional expenses are borne from the replacement electric tankless water heater that AHS procured, instead of getting a replacement that would utilize the preexisting (2) 50-amp circuit breakers the new one they purchased required (2) 40-amp circuit breakers; instead of getting a replacement unit where water enters and leaves the unit from the top so the preexisting plumbing could be used, they procured a unit that water enters and exits from the bottom of the unit. Because of their aforementioned decisions I incurred out of pocket expenses in excess of $1,000. AHS should have been responsible for all of these expenses since it is their choice of a replacement water heater that was the reason for all the additional material, labor and charges, a similar equivalent water heater would have negated the need for any additional work.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Lively Stone Woodland Hills, CA

In the case of my malfunctioning garage door opener, it took four visits for the technician, Omar, (whom I liked) to stop using half- measures, and finally replace the laser motion sensors to effectively solve the basic problem. I sense that he was operating under orders to cut every cost possible, before actually solving the obvious problem. In addition, I received a rather insulting phone call from an AHS representative suggesting that the problem was actually just in my head, and that AHS would no longer pursue the matter. So, my initial impression is that AHS specializes in cutting corners, rather than genuine customer satisfaction.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Generally Richlands, NC

I don't like the fact you pay ahead of time (before anything is even scheduled) then have to wait weeks for service. Our heating went out (beginning of March) with two small kids and we paid the contracted company for a new unit. We were told that there was a rush on the order. It was being shipped literally from a city 100 miles away. But, today we get a call that it will be another 2 weeks (April 1st) before the unit can be installed. I would have probably called someone to fix it sooner vs feeling stuck because we already paid thousands. Meanwhile, we are heating the house with space heaters that are a huge fire risk. Bad experience with lack of communication this time around.

2 years ago

check_circle

Verified Customer

star star star star star

Matthew Kaye Franklin, MI

We've had to use AHS services twice already in the first three months of having the warranty. Their communication was great, the contractors communicated quickly, and they covered the repairs per the terms of the warranty.

2 years ago

Reply from American Home Shield

Hi Matthew, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Daniel A Crusan Indian Trail, NC

Recently had a crawlspace furnace unit go down. Wasn't an emergency, but AHS promptly dispatched a very knowledgeable Sr. Technician who identified and repaired the unit and returned it to service. Our heat was restored. Kudos to the Technician who went out ofhis way to locate the part and go out of his way to get the job done. Great support

2 years ago

Reply from American Home Shield

Hi Daniel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Sheila A Cutchlow Inglewood, CA

They were good to work with and did indeed stand by their word. I had to replace a furnace AND a water heater within a 6 week period! Yikes. I wish they had a system that they retained EXACTLY what units they agreed to cover. The rep said he didn't know and since I am a remote landlord, it made it a bit challenging to understand quality of the units. The water heater pilot light is already faulty so now there's a bit of a "process" to make sure this is a solid unit, and it's proving a bit taxing for the contractor because of the repeated visits.

2 years ago

check_circle

Verified Customer

star star star star star

Julie Perry New Castle, DE

My experience has only been positive and no way negative. I experienced great communication, assistance of understanding the program, and how the technicians were so professional. I especially appreciated having the date of my service being pushed up earlier. I am so appreciated and grateful for my entire experience. Thank you!

2 years ago

Reply from American Home Shield

Hi Julie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Denise Hoffstead Orlando, FL

I love AHS, but my last experience was not the best in the beginning, because of the company they had the contract with. I asked for the companies master tech, they sent him out & he is amazing, he actually cared to solve to problem & I appreciate that. So AHS is actually redeeming my confidence back into their company. I will continue to do business with them in the future.

2 years ago

check_circle

Verified Customer

star star star star star

Phamela T Mnyandu Peachtree City, GA

I have definitely been very pleased with American home shield I've been with them from many years over 5 anyways but I've been with him quite some time and they've never failed me yet I have had several appliances Go out and could not be fixed and they have replaced that

2 years ago

Reply from American Home Shield

Hi Pamela. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star star

AK Clarkson Prescott, AZ

AHS takes all the stress off of an already situation. They are easy to schedule a service call for repair - promptly. My repair work was completed the very next day by an on time, courteous and knowledgeable service tech.

2 years ago

Reply from American Home Shield

Hi AK, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Christopher Harkins Ballwin, MO

Good customer service. Jessica understood our problem and knew when it had to be escalated. When the problem was escalated, good things began to happen. We are still without a dryer but that is not an AHS issue. The new contractor had to order parts.

2 years ago

Reply from American Home Shield

Hi Christopher. Thank you for your feedback. We are very happy to hear that you have been happy with the service you are receiving. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Sharon Olivito Downey, CA

Once again they were able to repair my appliance. I am a retired senior on a limited income, so having a policy with AHS protects me with only a service charge at the time of repair. For the last two years they have sent very professional and qualified technicians

2 years ago

Reply from American Home Shield

Hi Sharon. We appreciate your time in reviewing your service experience. We want our members to know they can trust in the coverage we provide. Thank you for trusting AHS.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Rae Couzens Frisco, TX

I’m so glad I sign up with AHS. They are so easy to work with. They are very quick to respond to my questions and needs. They work with very competent and helpful companies, companies that fit into all your needs. Thank you AHS.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rae. We are so happy to read about your experience. We want you to know you can count on AHS when you need us. Thank you for trusting American Home Shield as your warranty company.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Patricia Webber-Smith Oroville, CA

The repairman was not only punctual calling me ahead of time. He also was professional fixed my dishwasher quickly and was very polite and asking me if I had any questions and cleaned up behind himself. I will always recommend Home Shield for this reason alone.

2 years ago

Reply from American Home Shield

Hi Patricia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Charles F White Owings, MD

The first ticket I opened was did not have the correct information. The first HVAC company couldn't make the repairs. The temperature dropped and the ticket was not considered an expedite. A second HVAC company was dispatched and diagnosed the problem and was resolved satisfactory. AHS did a good job with the majority of this issue with the exception of time it took to resolve considering the temperature.

2 years ago

check_circle

Verified Customer

star star star star star

Carolyn Jansons Pinellas Park, FL

So far I have made two claims. One fixed my air conditioner and the other checked for a problem with the toilets. Both were friendly and courteous. The repair to the air conditioner would have been expensive without the home warranty so it has already paid for itself!

2 years ago

Reply from American Home Shield

Hi Carolyn. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star star

Denise Knox Camden-Wyoming, DE

The repair companies sent by AHS provided positive experiences. Given the times were are in, both were quick and efficient, professional and got back to AHS quickly so resources were available to us to proceed in replacement of said appliance.

2 years ago

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Pheopatric Boone Hesperia, CA

I have had American Home Shield for over 9 years. When ever I contact them for a request, they have always scheduled me right away. All of the home repair companies working with American Home Shield have been great and service has been wonderful.

2 years ago

Reply from American Home Shield

Hi Pheopatric. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Rob Robertson Washington, DC

There are always hidden charges and they don't do the ENTIRE JOB. For example, when they have to replace an entire appliance. Their replacement does not include hauling away the OLD appliance nor can you add that to the order and actually pay for it. So it is an inconvenience to arrange for yet another person to come carry it away. Similarly, washer died so had to buy a matching dryer and it required a stack kit installation. AHS would not even get paid to stack the dryer on the washer and the other vendor who delivered the dryer wouldn't stack it on the washer. I don't have the equipment / strength to pick up a dryer. So yet another order had to placed to get the washer / dryer back to the way they were. That was, again, annoying, and unsatisfactory performance.

2 years ago

check_circle

Verified Customer

star star star star star

Zadkiel Lukauskas San Antonio, TX

American Home Shield comes thru with flying colors anytime I need anything from a leaking water heater to a stopped up toilet. They give me piece of mind that if something in my home needs to be fixed it will get done for a reasonable price and in a timely manner.

2 years ago

Reply from American Home Shield

Hi Zadkiel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022