Name: American Home Shield
Rating: 4.0

check_circle

Verified Customer

star star star star star

Hope Galloway Richlands, NC

They've always been exemplary in all our interactions. Even when our AC went out on the last day of our warranty prior to our PCS as a mitary family. They came through and replaced our old AC with equal or greater value unit. It always is a product and service we can rely on.

2 years ago

Reply from American Home Shield

Hi Hope. We are so excited to hear about the experience you had. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Ernest Larch Nancy, KY

The company it's self is a good company. I highly recommend it to save on high cost of repairs. However, some of the agent's you will have a hard time to understand,, due to their accents. I have used them several times, to fix my washer and replace my garage door opener. If you're into saving money on repairs of expensive household equipment, I recommend you get AHS.

2 years ago

check_circle

Verified Customer

star star star star star

Vernon Rupinta Orlando, FL

Our washer was not spinning so we contacted AHS. They diagnosed the issue and advised us that the circuit board needed replacement, however the part is no longer available so a full replacement of the washer was required. The ordering process was easy and completed all online. AHS replaced the washer within a week of the order.

2 years ago

Reply from American Home Shield

Hi Vernon. Thank you for taking time to let us know about your repair experience. We love to take the hassle and worry out of home repairs so we are so excited to hear about how easy the process was when your washer had to be replaced. Thank you for trusting AHS.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Prakash c Shah

Excellent customer service prompt and courteous I purchased home warranty since I am not handy and I do not have time to do work myself when something brake Customer Service setup technician promptly and they fixed issue right first time

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Prakash,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Sharon Smith Elk Grove, CA

Over several years, I’ve had multiple accounts; one for my residence, another for a rental property. I found the service for the rental to be valuable and cost effective. The service for my residence was less cost effective. I’ve had many fewer calls (need) for service, thus making the charge for the service calls unattractive. The quality of the actual work performed

2 years ago

Reply from American Home Shield

Hi Sharon,
American Home Shield appreciates your patronage and for allowing us to serve you over these years! We hope you continue to enjoy the service we provide.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star star star

Thomas (TJ) Ford Decatur, GA

I have had to use this warranty twice and both times were what I would consider easy and efficient. The deductible I pay is well worth the money I have saved having a plumber come out. Twice. I will be purchasing the warranty again next year.

2 years ago

Reply from American Home Shield

Good morning Thomas,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Camille Harpole Bentonville, AR

Excellent. They did a great job letting us know whenever something went wrong and was able to reschedule us for a few days later. My washer was installed correctly and quickly and the gentlemen installing it were very courteous. 10 stars ⭐️

2 years ago

Reply from American Home Shield

Good morning Camille,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star_border

V MEEK San Antonio, TX

AHS has been easy to work with when I have a need appliances repaired. I have been with them with them for about four years And have had probably eight or 10 minor repairs to dishwasher, refrigerator and microwave. All have been satisfactorily repaired. The only change I would like to see is being able to request repair companies who have been sent by AHS before and that I have been particularly pleased with. Sometimes that has been possible but not every time.

2 years ago

Reply from American Home Shield

Hi V. Thank you for telling us about your experiences. We are very happy to hear that your repair needs were resolved to your satisfaction. We can appreciate that you would like to request a particular vendor at times and we will do our best to honor that when ever possible. Thank you for choosing AHS.

Aug. 20th, 2021

check_circle

Verified Customer

star star star star star

Dawn Frisch Chandler, AZ

AHS has been our home warranty company for over 12 years. In those 12 years, we've never had a negative experience with AHS directly or their providers. We have always received the best in customer service and response time. I would recommend AHS to friends and family any day.

2 years ago

Reply from American Home Shield

Hi Dawn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We appreciate your patronage over the past 12 years and look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Lasandra Colonial Heights, VA

I decided to get AHS after I had this company called Select Home Warranty. I am soo glad I went with them. They have good customer service and quality of service. I had them years ago but when I moved I couldn't think of the company I had, soo that's how I ended up with the bad company. Then I remembered AHS, soo I tried them. They have not disappointed me so far. From the customer service to the quality, all the way to the technicians, they are ok with me. Very happy to be with them.

2 years ago

Reply from American Home Shield

Hi Lasandra. Thank you for expressing your satisfaction with AHS. We are so happy that you came back to us and we valued you as our home warranty member. We will continue to do our very best to take care of your repair needs with a level of service you can rely on and trust.

Aug. 20th, 2021

check_circle

Verified Customer

star star star star star

Robert Chatham Fayetteville, GA

Our Central A/C stopped cooling on Wednesday, July 28. I called AHS and they came on Saturday, July 31. The technician spent just a few minutes with the system and advised me it was a capacitor and he had that on his truck, installed it and we were back in business.

2 years ago

Reply from American Home Shield

Hi robert. Thank you for letting us know how promptly your issue with the air was fixed. It is great to know that you are pleased with the service and we hope you contine to find the value in your warranty. Thank you for choosing AHS.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

John Thompson Palm Desert, CA

We’ve had to call American Home Shield a couple of times this past year and their response has been swift and handled well, one call involved our air conditioning unit and they had a service tech out immediately. We live in Palm Desert, the temperature was 115, so immediate was mandatory!

2 years ago

Reply from American Home Shield

Hi John. It is great to hear how prompt the service was for your air conditioning. Thank you for trusitng AHS to take the hassle and worry out of your unexpected home repair needs.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star_border

L. Lewis Arlington, TX

All of these years I’ve been a customer and can say I’ve had only 2 bad experiences with service providers; however when I notified AHS about the issue, they rectified it. The only other thing is that I wish AHS let the customer choose the provider they want to come out to their home. As well there needs to be more vetting done if the service providers!

2 years ago

Reply from American Home Shield

Hi L. Lewis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 1st, 2021

check_circle

Verified Customer

star star star star star

Larraine Schwab Eugene, OR

I had a ceiling leak on 7/25 and they sent a Plumber out right away. I was pleased. However he discovered that the leak was my air conditioning and that company couldn't come out until 8/11 which is tomorrow. Whew! I have called them everyday for a cancellation, to no avail.

2 years ago

Reply from American Home Shield

Hi Larraine,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Carolyn D Williams Detroit, MI

Last month, I called AHS regarding an issue with my hot water heater. The pilot light went out, and It needed to be re-lit. AHS promptly sent a technician to my home the same day, and he re-lit my hot water heater with no probblem. Thanks AHS.

2 years ago

Reply from American Home Shield

Hi Carolyn,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Richard DiBlasi Pikesville, MD

Response time is generally excellent, depending on the assigned vendor. Just be sure ALL required repairs for a particular trade vendor are requested at the initial service request. The vendor will not do anything other than what is on their work order, no matter how small.

2 years ago

Reply from American Home Shield

Hi Richard,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

Deloris Ashworth Anderson, SC

Both of my incidents involved my fridge, the icemaker went out and AHS took care of it immediately! then several weeks later the mother board died AHS took care of that ASAP. both times they kept in touch and made sure I was satisfied and happy. I am a proud member of AHS

2 years ago

Reply from American Home Shield

Hi Deloris,
It was a pleasure to read your review about the refrigerator repairs that were completed through AHS. I hope you continue to enjoy the service and technicians we provide.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Michelle Decker Apopka, FL

During our latest AC problem, the 1st company came and fixed it for 2 hours. My husband is 80 and has heart and respiratory problems. AHS got a new company who came and fixed the problem.So after 3 days my husband didn't have to sleep on the floor downstairs. Thank you AHS.

2 years ago

Reply from American Home Shield

Hi Michelle. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you so that your husband could be comfortable in his home again. Thank you for trusting AHS.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

James Honeyman Pasco, WA

We’ve had to submit 3 claims to AHS in the last year and a half. AHS quickly responded, arranging for a service technician to look at the problem within 2-3 days. All problems were resolved to our satisfaction, although we did have to wait on replacement parts to be ordered and shipped.

2 years ago

Reply from American Home Shield

Hi James,
It was a pleasure to read your review about the three claims that were completed through AHS. I hope you continue to enjoy the service and technicians we provide.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lisa Philadelphia, PA

Overall it’s been good but the communications at times with some agents lately has been extremely frustrating. Or takes more to explain things. I have to request to speak with a supervisor. I understand your call center is not here in the states and I try to be patient. Most times things have been fine but as few times they have made a already stressful situation of needing service, even more stressful. Last week I had water back up in my basement and still progressing. The agent told me to wait 2 days. I was already upset that the request for a return repair I submitted on Saturday was canceled out by your system because it didn’t read it as a return. Monday I was expecting a call for service so I called myself and that’s when I came across this agent that told me to wait another 2 days. We didn’t realize it was still accumulating over the weekend. Slow but still steadily. I could not wait 2 days. He first told me he didn’t see any calls for the toilet to begin with even though a ahs plumber had already been out 3 times. I asked for a supervisor. He told me one wasn’t available. We went back and forth. I told him them get someone else to get on the phone. He kept telling me to call back in. I refused because I didn’t want to start all over again. Eventually someone must have helped him because he pulled up the visits for the toilet and finally said he would put the repair in as expedited. Luckily the plumber was familiar And they squoze me in the next day.

2 years ago

check_circle

Verified Customer

star star star star star

Fernando Diaz Lawton, OK

I was told by other people that AHS takes forever to send out a service call, but when my AC went down Sunday night and I put the service request in, I had someone at my house fixing it by Monday afternoon. Don’t believe everything you hear. I have had to only utilize them once so far and they exceeded my expectations.

2 years ago

Reply from American Home Shield

Hi Fernando. We are so happy to hear about your experience. We really appreciate you allowing AHS the opportunity to take care of your repair need. We strive to provide prompt and reliable service for our members. Thank you for trusting AHS.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Tracey Norwood Cumming, GA

Great customer service. First contractor sent out for hot water tank repair inflated repair charge. American Home Shield offered another option for the repair. The replace repair was completed by another company at less than half of the initial quoted repair charge.

2 years ago

Reply from American Home Shield

Hi Tracey,
thank you so much for taking the time to provide feedback about the water tank repairs. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star star

Alisa Mosby Atlanta, GA

When I needed help with my air conditioner they found me this company that wouldn't bend to my emergency. That company was going to take a week to come to me. When I went back to AHS they found me another company that cared about my concerns and I only had to wait a day. Thank you AHS.

2 years ago

Reply from American Home Shield

Hi Alisa. Thank you so much for your positive response. We are so happy to hear that you received the help you needed with your air conditioning. We want you to know you can always count on the service we provide. Thank you for trusting AHS.

Aug. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dennis Williams Bakersfield, CA

Fairly good. Only one issue, and it's a BIG one. Three weeks without air conditioning. No reason for that!! Customer service has been extremely slow. In addition to that, the customer service agent couldn't explain why the "out of pocket" price was so high. Stated that I needed to contact the air conditioning company and ask "why the charges are so high"? When I contacted the company and asked that very question, it was simply that my policy didn't cover the refrigerant. Why couldn't American Home Shield tell me that? It would be nice to speak with a representative that was easier to understand as well!

2 years ago

check_circle

Verified Customer

star star star star star

Ericka Forney Pfafftown, NC

I've never had a problem reaching out to the company about any problem. Although this time it took over a week for a tech to come out to repair the HVAC. Thank goodness I was leaving to go out of town for 8 days, other than that dependable and hassle free.

2 years ago

Reply from American Home Shield

Hi Ericka,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

John Schlank Granada Hills, CA

I've used them several times in the last year. I always got contacted quickly by the tradespeople who came here and fixed the problems. I've more than gotten my money's worth, especially calling for plumbers and electricians, both of which, even counting the $100 fee per call, would have cost more than the yearly cost of AHS.

2 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Joyce Miles North Las Vegas, NV

The Tech that was sent to my home was very professional, personable and knowledgeable. His work very efficiently, and vert fair with their pricing and he spoke very respectfully, especially considering, I'm the least handing person out there and will naturally have questions.

2 years ago

Reply from American Home Shield

Good morning Joyce,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star

Marty Colorado Springs, CO

I recently had to replace my refrigerator. I opted to get reimbursed because the area where fridge had to go was very tight. I felt better about selecting the fridge. The check was received within a week. Hardest part of talking with American Home Shield is when I get a representative on the line that has very broken English.

2 years ago

Reply from American Home Shield

Hi Maty,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Melani Rose Rockford, IL

We have been with AHS for over 13 years. We had multiple repairs and 6 replacements. AHS takes the worry out of trying to find a professional and getting the job done efficiently and correct. My sister and I recommend AHS. Especially to people who wouldn't know where to start or afford the repairs.

2 years ago

Reply from American Home Shield

Hi Melani,
Your patronage over the past 13 years is more than appreciated!
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star

Paul Laws

I was worried about jumping through a lot of hoops, but AMS was the easiest experience I can imagine. I contacted them on a Monday, had an appointment with a repair person on Tuesday. The washing machine couldn't be repaired, so I selected a brand new replacement on Wednesday. The following Wednesday, the new washer was delivered and installed.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Good afternoon Paul,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

robert coffee jr San Jose, CA

requested service got quick response , had repair done called a week later to vendor as repair didn't work called ahs they did not follow up just put in request to same vendor its now been over two weeks and no response I feel like I've been ghosted not happy with your lack of follow up with your vendor if they wont honor their work I should be assigned another vendor and not be charged

2 years ago

check_circle

Verified Customer

star star star star star_border

SHANE BARADO Diamondhead, MS

The only problem I have is that we know there's a leak in our A/C system. According to the company, we had to go through steps by filling up our A/C and having to pay $200 for it, before we can even order the parts to replace and fix where the leak is. The company knew we had a leak but now this process takes longer and my family is without A\C longer because we have to wait for the part all because of this unnecessary step.

2 years ago

check_circle

Verified Customer

star star star star star

LeeAnn Lantrip Kalispell, MT

My dishwasher was not working properly so I called for service. Within 48 hours, a contractor had inspected the unit and determined the problem. From there, AHS decided to replace the unit instead of repairing it. Great experience!

2 years ago

Reply from American Home Shield

Hi LeeAnn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lauren Brooks Conroe, TX

We really liked them last year. We had a couple of appliance problems, and they were really great with good customer service. This year, our AC went out, and it was a completely different experience. The AC company that they work with is extremely shady. The guy who came to go over numbers with us was the most bullying salesman I have ever encountered, and was so rude and off-putting that I got rather contentious with him. Once he figured out that he couldn't take advantage of us, it was clear he was ready to leave. Then, he told us that AHS would be paying $2000 (and was still going to charge us a huge amount out-of-pocket), but when we went to ask for a cash-in-lieu offer from them (because we didn't trust him to do the work or give us a fair price), they said that he invoiced them for $340, so that's all they would give us. They had no process for appealing or changing that number. I think that the AC contractor (Air Dynasty) is charging them practically nothing so that they will continue working with him while trying to get all the cash out of the customer, but telling the customer that AHS is paying a lot more so that they don't feel unfairly treated. I could never get them to understand that or even to send me the invoice that he had sent them, so all I got out of them for a $10,000 AC replacement was $340. I would say, if someone has old appliances, it may be worth the investment, but with issues involving more labor such as AC and plumbing, it is not worth it.

2 years ago

check_circle

Verified Customer

star star star star star

Keith Hildebrant Wills Point, TX

We have used AHS 5 times. Each time, they were fast and efficient. I have had no issues. They go above and beyond to make sure the customer is happy. Our AC went on mid July in Texas. They had a company out who had the part replaced in 2 hours. I cannot brag enough

2 years ago

Reply from American Home Shield

Thank you, Keith for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Felicia King Bellwood, IL

The experience I had they sent out masterpro to my home bad service they kept stating it was the lint screen and I told them that was not it. I purchase a new one and dryer still did not dry call masterpo manager said because I gave her service tech bad review he will not come back out and she as a manager rude which I did not want that tech back out he was here like 15 minutes. That company American shield sent out there should drop them and read the reviews with company and manager one star. When I tried to to speak with manager at American took three days kept getting the run around until my son tried and told them we not hanging up. After all that American shield got A E factory out and Dave service tech was excellent and he died the problem and it's like I have a new dryer.

2 years ago

check_circle

Verified Customer

star star star star star

Louise Akers Nashville, AR

Initially I had a bad experience, but overall american shield has been great. In our rural area it's hard to find plumbers, electricians, appliance repair, etc. American Home has their home contractors and I don't have to wait weeks or months for someone to get here.

2 years ago

Reply from American Home Shield

Hi Louise. We are so pleased that you took time to express your thoughts about the service your have received. We really appreciate your patience with us when you had a bad experience and we look forward to meeting your expectations and providing great experiences for your future repair needs.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ronald Bransford Schertz, TX

Generally on simple request AHS does well. Now trying to replace a water heater recently it has taken almost two weeks for AHS to move on the issue. I spent countless hours trying to resolve issues with overseas call centers that were useless. AHS essential has customer service agents that must work in closets without any contact to other AHS departments and can only read from scripts. Worse if you call more than once the narrative changes. The call center agents have no understanding of the issue or how to resolve it. The customer has no means to recitify a problem with an AHS decision of repair. The customer agent doesn't apparently have that tool either. Corporate resolution is not possible since the executive staff is insulated from the customer. While after doggedly pursuing a resolution the service provder was able to convince AHS to change their decision of repair.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Eva Narvaez Dickinson, TX

Very conflicted on my answers, up until recently I have felt very positive about AHS, but issues with an air conditioner claim has rapidly changed my outlook. I have spoken with a customer rep twice and both were polite but seemed limited on the information they could share with me. I have requested copy of my contract and copy of cost of materials neede for repair and have yet received them. I would love to be able to speak with a person authorized to address my questions but it seems difficult to do so and this causes trust issues. We have heard some unfavorable stories of other‚Äôs experiences and I am hoping for better results!!!

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Lorraine Yucaipa, CA

My first call to AHS was for a garbage disposal. It was replaced, no issue. While I had the plumber at my house, I asked him why my water pressure was so low. He checked and told me my water regulator needed to be replaced. He said he couldn't replace it because he didn't have my type on his truck, but to call AHS and request they send out this same plumber. I put in another claim for the regulator and asked for the same plumbing company because they were aware of the problem and knew what I needed. Instead they sent another company that came out and said they needed to replace the regulator but added more things. AHS would only pay a certain amount to replace it. I spoke with someone at AHS, they said it wasn't covered. The person I spoke did not speak English very well and wasn't sure what a regulator was. I asked to speak to a supervisor, in the U.S. They said I would have to call back and hope to get someone in the US. What a runaround. They finally agreed they would pay me a certain amount if I wanted to go to a plumber of my choice. The amount would not cover the cost of the part and the service charge. There were so many rules for them to give me the amount that I declined their offer. I chose to have a friend replace the item for a fraction of the amount a plumber would have charged.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lorraine. I am sorry to hear that you were not able to have your service needs met when calling. I would be happy to speak with you to address your concerns further.

Jul. 30th, 2021

check_circle

Verified Customer

star star star star star

Mark Cumberbatch Sherwood, AR

Air Conditioning fan went out with temps in the upper 80's. Called in to AHS. A technician was quickly assigned and the malfunction corrected with little fanfare. There is/was an older person in the home so this expedited service was much appreciated.

2 years ago

Reply from American Home Shield

Hi Mark,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

check_circle

Verified Customer

star star star star star

Bonnie Cody Charlotte, NC

I have used AHS for over 30 years. I enjoy the security of knowing my major appliances and inground pool is well taken care of. The service and work I get to maintain my home is fast, reliable and true to my yearly contract.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bonnie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Dee Wayman Aurora, CO

We have had American Home Shield for over 20 years and they have been great. If they need to replace rather than fix, they do not argue or try to take short cuts. You go pick out your new appliance. We hope to always have them.

2 years ago

Reply from American Home Shield

Hi Dee,
I would like to thank you for your patronage to American Home Shield over the past 20 years. It is more than a pleasure to have loyal customers such as yourself. I hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Gary Carson

We had a problem, called American Home Shield. We paid a small deductible and the repair was over $8,500! It was handled so quickly. No wuestions, no problems. Very very grateful that we have this warranty! Will absolutely recommend to others!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Gary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Patricia Bury Marietta, GA

Usually good repair people. However, some do not explain things very well & Customer must insist on invoice for work done. AHS must make sure contractor follows contract with AHS. In the past I have been given an invoice copy, without asking. Lately I've been told that "everything is paperless". Some contactors have emailed the invoice copy to me. Others have not; which means I must call contactor & request it & report that their employee did not follows AHS contract.

2 years ago

check_circle

Verified Customer

star star star star star

Andrew Harrell Holton, KS

5 stars for on e my realtor gave me the district managers info. Once I got ahold of her it was smooth sailing. Customer service kept telling me there was nobody available in my area anymore and said there were no more options. Somehow options presented themselves the moment the DM took over.

2 years ago

Reply from American Home Shield

Hi Andrew,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Antonio Buitureida Katy, TX

So far I've made 2 different claims and very satisfied. But this month my monthly rate change from $41 to $53 and didn't expect this changing rate ! I don't know how I'm going to go with rate since I'm in a tide budget since I'm unemployed.

2 years ago

Reply from American Home Shield

Hi Antonio,
Thank you for your feedback bout your AHS service experience.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Kathy Davis Nacogdoches, TX

The first time I tried to use AHS it was great - Crockett Lock rekeyed my house and they were very nice. The second time i needed AHS concerned my air conditioner It was on a Saturday and our AC wasn't cooling. I called and they charged me the $75 and gave me a provider and they wouldn't be open till Monday. My husband had a stroke 1 1/2 years ago and its hard for him to be without air. I called AHS back and they ( after about 1 hour of questioning) gave me permission to call another AC company that could come right out. They said that they weren't on their bad list ! I called McWilliams and Sons ( the approved company) and they said that they could come right out BUT that they didn't work with AHS and that we would have to pay the service charge of $80. We did and they came and fixed it. I tried to get my money back from AHS since I had to pay the other company. When I called I just got the run around. The next time I tried to use AHS I had a problem with the gas line to my gas stove. I called and they said that wasn't covered even though I had been told that they covered that. I hope we don't have a problem with our gas heater - they probably won't cover that either ! I did my research and really thought this was a good company BUT I am very disappointed in the service that I have gotten so far. Everyone that I have talked to when I called in was VERY hard to understand.

2 years ago

check_circle

Verified Customer

star star star star star

Tyrone Upper Marlboro, MD

Always there for my needs. After problems with my refrigerator several parts were replaced. What ever was going on it did not fix problem. So they came back out for assessment. Spoke with someone in procurement and they replaced refrigerator.

2 years ago

Reply from American Home Shield

Tyrone, thank you for letting us know about the experience with your refrigerator. We are so glad that the issue was resolved to your satisfaction. We look forward to taking care of your next repair need with the same level of service.

Jul. 13th, 2021

check_circle

Verified Customer

star star star star star

Carla Burnett Columbus, OH

We are happy. We had two things to go out on us at the same time. The plumbing issue is resolved and we are still waiting on parts for our central air. Once that's repaired we will be very pleased. We've experienced some extremely hot days this June and July.

2 years ago

Reply from American Home Shield

Hi Carla. Thank you for taking time to let us know about your repair experiences. We are happy that you have been pleased with the service you are receiving. Thank you for trusing AHS. We look forward to completing the job for your air conditioning soon as well.

Jul. 14th, 2021