Name: American Home Shield
Rating: 4.1

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Verified Customer

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Emily C Harris San Angelo, TX

I had to pay out of pocket when the plumber that came to my house couldn't locate the problem through our clean outs on the ground and had to get on the roof to snake down the vents because getting on the roof wasn't covered. So that was $300+ out of pocket on top of the $75 deductible I had already paid to AHS. Then, our AC went out for the 2nd time in 3 months with 100 degree temps and a baby in our house and they would not find us a local contractor to get our system working emergently but instead assigned us a contractor from 3.5 hours away that wouldn't come for 2 more days. I just canceled my service request, called a 24 hr HVAC technician that was local, and paid out of pocket.

2 years ago

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Verified Customer

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Evelyn Houston, TX

I have been with AHS for many years. I feel the service has gone down tremendously. I have been put on hold an hour before anyone picked up. When someone did pick up, I was put back on hold. When the representative returned, she misinformed me with information that was not true. Some of the contractors they use are just out for money. I feel AHS does not do enough to protect their customers.

2 years ago

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Verified Customer

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Jennifer Beltran Fresno, CA

Easy to book an appt for help/repair. American Home Sheild sent me an email and easy instructions how to book appointments how to contact them if I need repairs for my home and it was easy. I made the appointment then they sent out the repair man quickly and everything went smooth.

2 years ago

Reply from American Home Shield

Hi Jennifer,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Joann Jenkins Antioch, TN

AHS is very good at honoring there contract service. If an item cannot be fixed they will replace it. They also will send the best rep. to do what they can to resolve any issues, be it appliances or what you have signed up for in your contract.

2 years ago

Reply from American Home Shield

Good morning Joann,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Alicia Clark Durham, NC

We have had a great experience with AHS overall these past three years. I only dropped a star because AHS recently increased our premiums but did not communicate that to us ahead of time. I received an email May 17 letting me know that our warranty would be renewed & our credit card charged in June for the upcoming year... but there was no mention of an increase in fees. Thankfully, a quick call to customer service yesterday cleared things up and our representative gave us a credit for two months. That was very kind and honorable given the previous lack of communication on AHS's part.

2 years ago

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Verified Customer

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Anthony Richards Woodbridge, VA

Outstanding service! The Contractor was very knowledgeable of what he was doing. Explained the job with clarity. Easy to understand and follow. I was very satisfied with the service that was provided and would recommend American Home Shield to my friends.

2 years ago

Reply from American Home Shield

Hi Anthony,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 6th, 2021

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Verified Customer

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Jon Goodfellow Indianapolis, IN

Customer service is good. Only two real criticisms. Pricing is a tad expensive, and contractors sometimes a little slow to respond. But the work gets reliably done. On the upside, their coverage is very good and ceilings on major systems replacement like furnace and AC are also very good.

2 years ago

Reply from American Home Shield

Hi Jon,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Wesley p Brill Port Charlotte, FL

When I have a problem. The phone is answered quickly by a knowledgeable representative. They ask pertinent questions to get me service by the best service provider. Services scheduled quickly. Vendor contact quickly. Repair scheduled and repairs completed rapidly.

2 years ago

Reply from American Home Shield

Hi Wesley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Maury Thornton Yantis, TX

Rapid response to my issue. I had an electrical issue with my air conditioner. A technician came out and determined it was not the air conditioner but required an electrician. American Home Shield set up an electrician to come out and the problem was fixed.

2 years ago

Reply from American Home Shield

Hi Marry. Thank you for taking time to let us know about your repair experience. We understand how valuable your time is. We are so happy to hear that we were able to provide you with prompt and efficient service to address the electrical issue and get your air working.

Jun. 23rd, 2021

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Verified Customer

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Julie Lapp Bellevue, WA

The staff are always very polite and it's relatively easy to get a real person on the phone to answer my questions. When a contractor failed to contact me, AHS was helpful in the process to reassign the work order to a new contractor so my repair could proceed.

2 years ago

Reply from American Home Shield

HiJulie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Alicia Gloyd Powell, TN

I called that morning, it was easy to file a claim and I had my problem fixed that evening! And i knew I was only going to be out my deductible, so i wasn't concerned about paying out a lot of money I didn't have at the time!

2 years ago

Reply from American Home Shield

Hi Alicia. Thank you so much for taking time to provide a positive review of your service experience. We are here to take the hassle out of your home repairs. We are so happy to hear that we were able to do that for you. We look forward to providing you with a great experience in the future as well.

Jun. 23rd, 2021

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Verified Customer

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Johnny Indianola, MS

From my experience from dealing with other home warranty company by far American Home shield stands out the best one of all,at least they will be up front with you not hiding things like the other warranty co,I found American Home shied and this is where I going to stay

2 years ago

Reply from American Home Shield

Hi Johnny,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Abdullah Bilal North Las Vegas, NV

AHS Always Comes Through. With AHS I'm confident that any issues I have with my Appliances or Systems will be resolved in a timely Manner. The Communication is Unmatched. Email,Text and Phone AHS will make sure you are receiving great Service from companies dispatched to your home.

2 years ago

Reply from American Home Shield

Hi Abdullah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Ana Jones Hampton, GA

American Home shield has always been there for us. We have three homes covered by AHS. Everytime we've needed them they've been there. From appliances, plumbing, electrical and even our pool coverage, they've been great! We've had so many items repaired or replaced.

2 years ago

Reply from American Home Shield

Hi Ana,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Josephine Kogler Buffalo, NY

Any time I've needed a repair, it's a fast and easy process. The repairs I've had, have been fixed in a timely manner with reliable companies. Owning a home can be costly. I have a great sense of relief knowing I'm insured for many things around the house that can be costly to repair or replace.

2 years ago

Reply from American Home Shield

Hi Josephine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Jai King Decatur, GA

Experience has been a great one so far. No major complaints except I paid the fee to get my AC inspected and they said everything was A-OK but then the temperature rose and we turned it on and it wasn't working. Had to pay another fee to have someone come check it out. Turned out to be a blown motor.

2 years ago

Reply from American Home Shield

Hi Jai,
thank you so much for taking the time to provide feedback about your most recent American Home Shield experience and the AC repairs. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Kathryn J Jedlick Pittsburgh, PA

American home shield is very helpful with getting things fixed. I have used them on 5 different occasions. In all of those occasions all i was responsible for was my service charge. I have had my A/C fixed, dishwasher & fridge replaced. A clogged drain in clogged.

2 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 14th, 2021

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Verified Customer

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Erin Cafagna Tolleson, AZ

Great first experience. Very quick repair service, scheduled fast and very efficient. Technician had to get approval from AHS to replace racks in our dishwasher. I figured this would take at least 1 week, but he got the approval on 1 day!!

2 years ago

Reply from American Home Shield

Hi Erin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Larsenia Overstreet-Steele Fairfield, AL

Because they are knowledgeable and kind and friendly ,helpful and answer all questions and don’t hang the telephone until you are satisfied with your needs and I would recommend them to anyone who need some help with anything they need and I am not just writing this i really mean everything I have said and you have a Blessed day

2 years ago

Reply from American Home Shield

Hi Larsenia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2021

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Verified Customer

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Bill Conway Wayne, PA

Coverage and their contractor. I’m giving them the Covid consideration. It’s been tough on us all. But I was on hold for over 6 hours with regard to one claim. That’s really bad. To top it off the call disconnected by itself.

2 years ago

Reply from American Home Shield

Hi Bill, thank you for letting us know about your repair experience. Your feedback lets us know when we need to make changes and we understand long hold times can be very frustrating. We will strive to provide you with a much better experience in the future. Thank you for being a valued member of AHS.

Jun. 10th, 2021

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Verified Customer

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Margaret Fraze Santa Rosa, CA

Although I have paid for the coverage for several years, I haven't had to contact them because I didn't have any appliance problems. However, when I did contact them for an AC problem, they responded and repaired the item quickly, so I was very satisfied with the service.

2 years ago

Reply from American Home Shield

Hi Margaret,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Edward F. Rosa Escondido, CA

AMS responded in a timely manner. The Sears technician was on time and completed his task in a short time. He even found a potential problem and fixed it. This saved us another service call. even found a problem we did not know existed spotted

2 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Kathie Hayden Mentor, OH

I requested a service order for my AC and you were prompt. However when the service tech discovered that it was a fried circuit board in my furnace he said that because he was new to the warranty side he would have to talk to his boss on how to handle it and that someone would contact me in 24-48 hours. No one has called me about this and I had to pay another $100. To start a service order on the furnace. I am impressed at how well your company is run except in this area.

2 years ago

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Verified Customer

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Marilyn S Sauerberg Dundee, IL

I had a problem of water leaking from my water heater and AHS sent out a plumber to diagnose the issue. It turns out it was the relief valve was malfunctioning and then he replaced it. He was very competent and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Marilyn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 8th, 2021

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Verified Customer

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Garnepudi Houston, TX

Service is prompt and the technicians are professional, the amount of time to service is quick. Answers all the questions and some the problems in time. I recommend to my friends. Great money saving opportunities for any home owner. Thanks.

2 years ago

Reply from American Home Shield

Hi Garnepudi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Trish Miles Baldwin City, KS

Since the first time I needed American Home Shield to the present time, they have always been there for me. They respond in a timely manner to my service requests and have been fair inn their decisions regarding replacement vs repair.

2 years ago

Reply from American Home Shield

Hi Trish,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Not Offering Appleton, WI

I've had three needs under the coverage. Two were handled without any issue at all. The other one had some poor communication and slowness in finding a contractor to complete the work. However, when the contractor was found they did an excellent job. We were disappointed, however, that the entire installation was not fully covered because of "code" issues. We purchased an old home and that's one reason we bought the warranty.

2 years ago

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Verified Customer

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Lori Seel Bremen, IN

We had to use our warranty twice in less than 2 1/2 weeks, and only three weeks after closing on our home. Both companies we dealt with went above and beyond to make sure our issues were resolved as quickly as possible and with as little disruption to our lives as possible.

2 years ago

Reply from American Home Shield

Hi Lori,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Virginia Novak Lake Forest, CA

I gave a 5-star rating for American Home Shield as whenever we had a problem, they answered the call QUICKLY & sent someone out in a good amount of time & either fixed the problem, without having to pay very much at all or else gave us a very good amount to replace the appliance if it couldn't be repaired.

2 years ago

Reply from American Home Shield

Hi Virginia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2021

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Charles Nelson Kingsland, GA

My water heater was leaking from the bottom of the water heater, the first company they had to fix it never called me back to setup an appointment, they tried to call as well but no response. Then the second company they contacted, called me 5 minutes after I got off the phone with AHS, they took care of my problem the next day.

2 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Kelly C. Loves Park, IL

AHS has come through for us the 2 times we've needed them. They have replaced a microwave and a water heater. The process was very easy. The contractors were quick to help and both were professional. I would definitely recommend AHS.

2 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Goke Ademiluyi Holly Springs, NC

They are very responsive. They use good service people. If they can’t fix the appliance they will provide a replacement with no hassle. They allow you to put multiple appliances on one ticket so that you don’t have to pay a service charge for each appliance.

2 years ago

Reply from American Home Shield

Hi Goke,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

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Kevin T Watanabe Ewa Beach, HI

I've only had AHS for about 3 months and they have shown to provide a wide range of coverage and the technicians that I've had to deal with thus far have been very professional with the exception of 1 appliance tech who seemed confused

2 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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Lee Richmond, VA

Fixed all my issues and they are quick to respond to service calls. Website is user friendly easy to navigate. My appliances are 27 years old. Had the Ac fixed 3 times and a new refrigerator installed. Plumbing issues resolved. Electric issues resolved. Very satisfied.

3 years ago

Reply from American Home Shield

Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Linda Busick Donna, TX

This year American Home Shield service has been a lifesaver for me I needed repair or replacement on three major appliances my refrigerator my oven and my washer dryer combination each was repaired and American Home Shield did their best to make this happen expeditiously

3 years ago

Reply from American Home Shield

Linda, we are so glad to hear about your experience with AHS. We appreciate having the opportunity to have taken care of your appliance needs and look forward to addressing other repair issues in the future.

May. 28th, 2021

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Verified Customer

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Robert K Fort Lauderdale, FL

I have had many experiences with American Home Shield. Sometimes it works well and a lot of times it doesn’t. It can be very difficult to get a representative and when you do often times they do not understand what the issue is. When I ask to speak to someone else they say they can’t I spend 20 minutes trying to get someone to understand me. Sometimes when things are going well, i can make a request online and get someone to the house within a day and the problem is solved. Sometimes though it take up to 6 weeks, yes weeks, to get someone to come out. When you have a house full of people you can’t wait 6 weeks for a fridge. Actually that took 3 months to get repaired. I tried to get AHS to buy me out but they refused. As you can imagine my tenant was not understanding after a week. I wouldn’t have been either.

3 years ago

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Verified Customer

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Vanda Stanley Twentynine Palms, CA

I have only had American Home Shield for a short time. The one claim I submitted resulted in wonderful customer Service. The service department that came to inspect my HVAC was phenomenal. My claim only covered a small portion but that is better than nothing.

3 years ago

Reply from American Home Shield

Hi Vanda,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2021

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Verified Customer

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Kelly R. Lockhart Hazel Crest, IL

A great service to have. The person they sent our was very efficient and on time. The company assessed my circuit breaker and replaced it with an upgraded on. They were very friendly and I would recommend them and AHS to others. My husband and I were referred by a friend.

3 years ago

Reply from American Home Shield

Hi Kelly,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 25th, 2021

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Verified Customer

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Sara Piekielny Tucson, AZ

As new to the state of Arizona, we knew no one. As issues rose with our stove and Garage door, AHS sent service companies that were able to not only troubleshoot the problem but also provided excellent service. I would recommend them to anyone buying a new home.

3 years ago

Reply from American Home Shield

Hi Sara,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 19th, 2021

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Verified Customer

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Jackie Haines Greensboro, NC

The HVAC Technician that you sent was professional, thorough, and found my furnace problem in 15 minutes. The reason I didn't give him a "5" is because it took seven days for him to get here, and I was pretty cold (better a little cold than too hot, however!) Also, when I asked, after he installed the new Ignitor in my gas furnace, if he could add the special bleach or vinegar to keep the drain line clean, he said "I'm only supposed to fix the problem I was sent here to repair. Anything else should be under Annual Maintenance that you arrange for, yourself.

3 years ago

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Verified Customer

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Carolyn Theresa Gettys Columbia, SC

I've been a customer of AHS for many years now and have been pleased with the customer service they provide, as well as, the service providers they send out. when there has been an issuer, AHS was quick to assist with getting that issue resolved.

3 years ago

Reply from American Home Shield

Hi Carolyn,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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Verified Customer

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Bob Parsons Raleigh, NC

Mike!! Your servicer is exceptional. Another company told me they could fix a valve for $1800. Mike determined the valve was fine, after 2 minutes. Turns out my NEST broke, and wouldn't let cold A/C come on. I asked him to replace it with a regular one. Great now!

3 years ago

Reply from American Home Shield

Hi Bob,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2021

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Verified Customer

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D. Fulton Beaumont, TX

I've been having issues with my dishwasher and fridge ice maker. Serviceman repaired both, but 2 weeks later, the dishwasher isn't changing cycles and the fridge's freezer is frozen AGAIN. My to do list for this morning is to report to AHS. I feel confident that we will arrive at a solution. Thank you AHS.

3 years ago

Reply from American Home Shield

Hi D. Fulton,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 7th, 2021

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Verified Customer

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Cynthia Lempitsky Moore, SC

Overall best coverage and easy process. Updates are given in timely manner. The virtual process was very sufficient as well. Contractors call to schedule as well as American Home Sheild updating you on parts orders and appointment times

3 years ago

Reply from American Home Shield

Hi Cynthia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 5th, 2021

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Verified Customer

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Nathan Bolivar, MO

Quick/responsive. They’ve sent great service technicians and even ended up supporting a moderate-size claim for us. Unfortunately, the renewal costs are a bit higher than we’re willing to pay, but we definitely recommend the service as part of a home sale/purchase situation.

3 years ago

Reply from American Home Shield

Hi Nathan,
We appreciate your feedback about the quick repsonse of our technicians and the repairs that were completed. We hope you continue to enjoy AHS and the service provided.

Apr. 24th, 2021

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Verified Customer

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Luis Bocanegra San Antonio, TX

Need to work on auto pay renewal. Disappointed that we are not able to upgrade our coverage because we do not get notified of renewal in order to upgrade. I was informed that we can only upgrade on renewal date which I believe is wrong and we should be able to upgrade anytime.

3 years ago

Reply from American Home Shield

Hi Luis,
Thank you for sharing your feedback about your AHS home warranty!

Apr. 24th, 2021

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Verified Customer

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George Sinclair Martinsburg, WV

Fast and efficient service. Workman was knowledge and made sure to clean up after his job was completed. He was friendy, courteous and followed all the guidelines. He ensured everything was working before he left. I would definitely recommend HomeShield to family and friends.

3 years ago

Reply from American Home Shield

Hi George,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Tyler Larson Des Moines, IA

Fast service, the only thing that kind of sucks is having to pay a $100 service fee whenever you need work done since the warranty service itself is not cheap. Beyond that, we have been happy. We had a pipe burst and our washing machine rebuilt by contractors for the company.

3 years ago

Reply from American Home Shield

Hi Tyler,
Thank you for your feedback about AHS! We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Kear Wright Aberdeen, MD

I’m a new customer and so far I’ve received great service, prompt responses, professional service and affordable rates. The repair technicians were very knowledgeable and discovered a problem unrelated to my service call. This problem, if unresolved, could have caused fire and major water damage to my home. Excellent service so far.

3 years ago

Reply from American Home Shield

Hi Kear,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 24th, 2021

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Verified Customer

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Ankur Prakash Sugar Land, TX

Prompt service however we had repeated issues with the refrigerator that was eventually replaced but we had to spend nearly 2 months without a refrigerator in the house while 3 different companies came and checked it. There’s no method to escalate an urgency and customers service never called back even though they promised to call back with a quick resolution many times

3 years ago

Reply from American Home Shield

Hi Ankur,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are pleased to hear about the refrigerator replacement that was completed.

Apr. 23rd, 2021