Name: American Home Shield
Rating: 4.0

check_circle

Verified Customer

star star star star star

Larry Gordon Sedalia, MO

All my issues have been resolved in a timely manner. All the tech that were sent to the house were always friendly and helpful.

1 year ago

Reply from American Home Shield

Hi Larry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Scott Carey Fredericksburg, VA

Fast and efficient. Service appointment occurred within days and a determination shortly thereafter. Received compensation in a timely manner.

1 year ago

Reply from American Home Shield

Hi Scott, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

John Gatling Murfreesboro, NC

They respond in a timely manner. They send professional out to expect your problem, as of now I haven't had any problems with Home Shield

1 year ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Steven and Linell Myers Big Bear City, CA

AHS did what were to do but it can take some time also the may not replace the item that is bad with the same maybe of less value than what was in staled before

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Keisha McNeil Edenton, NC

Thus far every service call has ended with my items having been repaired. Easy setup, constant updates are provided so you know when provider will arrive.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Cynthia Mazur Lakeland, FL

Had a service check of my air conditioning and was advised there were issues that needed attention I don't know how to get in touch with Home Shield and ther fore don't know what to do to get service

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Faustina camargo Cleveland, OH

My toilet got fixed but my bathroom sink didn't. The tech said probrably broke from being old but repair was denied because it wasn't found to be broke from average wear and tear.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Lauren Deary Garland, TX

Delayed repairs have caused the occupant of this home over 3 weeks of no AC due to poor communication and prolonged appts in which the home owner has had to pay out of pocket expenses for.

1 year ago

check_circle

Verified Customer

star star star star star_border

John & Marianne Kmetz Cape Coral, FL

Repairman who came out was Great and we are supposed to be receiving a reimbursement for the dryer AHS was replacing it with, but that hasn't been received yet.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Nancy Davis Indianapolis, IN

I had to contact American Home the middle of May, the contractor came and follow up work need to be done and it is the middle of June and the follow up work still has not been done. I did call American Home Warranty as required per the contractor and still have not heard from them regarding the follow up work, I am very disappointed.

1 year ago

Reply from American Home Shield

Hi Nancy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Randall Epperson Kernersville, NC

While the people who did the actual work were very good, I am really disappointed in AHS. We have been using them for almost 30 years and the cost has dramatically increased and the level of support from AHS has dramatically reduced. We will not be renewing.

1 year ago

Reply from American Home Shield

Hi Randall, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Janet Young-Barlow Atlanta, GA

I very rarely need the services and when I do, I have to wait entirely too long to speak to a representative. Then when I do I can hardly understand what they are saying. It takes me over an hour to complete my service request

1 year ago

Reply from American Home Shield

Hi Janet, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 4th, 2022

check_circle

Verified Customer

star star star star_border star_border

Lynne Penrod Coeur D Alene, ID

The contract wasn't clear on repair of hose bibs. The contract Di not state that a hose bib that's attached to the inside of the house and goes comes through the interior wall to the outside isn't covered.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Ryan Ohls Austin, TX

We've had good experiences, but one In particular is difficult to forgive. We had a plumber walk off on the job and neither AHS or the plumbing company was willing to respond and help.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Keanna James Newport News, VA

I have been without ac for 3 weeks. The part for my ac was supposed to be delivered a week ago and was somehow lost or left in a warehouse. I have called everyday about this matter and it took me escalating the call to a supervisor for them to finally re order the part and still not give me a definite ETA. There is no urgency in the matter and they don't care that my family has to live in a hot house in the summer with no ac

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Terry L Parks Salem, OR

I spent 35 minutes on hold so I could speak to a custome service rep. I finally got through and got nothing resolved. While waiting for an answer as to why my bill went up by 22% last month, I was instead sent to a feedback on my call. Nothing has been answered. If I don't hear back from you I will cancel my contract and leave negative reviews on the internt.

1 year ago

Reply from American Home Shield

Hi Terry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Martin Indio, CA

The worst company! Put in a smaller garbage disposal in then I had. Was sitting come today for washer. A no show. Air conditioner the saif 6 weeks to fix it charge me over 2,900.00 and a 2 month warranty. I checked to see how much they would give me and I will put a new one in. Said 8,300 for a 3 1/2 ton I got 4 ton for 8,000. And has 10 year warranty and life on compressor and coil. They offered me 1,746 but they had to supply parts and install but are supposed to give me money for work and parts. Do not go with these people

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

check_circle

Verified Customer

star star star star star

Tammy Pearsall Killeen, TX

Very easy process and super reliable! Very happy I have them to decrease stress of things going wrong at home, especially for a single mom like me.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Lawrence Gorski Allison Park, PA

Ace appliances were great. They arrived before the appointment time & repaired my washer. Joe was very nice & experienced.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

yvonne Smith Murfreesboro, TN

Excellent customer service. Repair man came within days of call. Replacement of item was not questioned and approved.

1 year ago

Reply from American Home Shield

Hi Yvonne, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Larry Malone Northport, AL

They have been very prompt on my most recent claim keeping me informed on a regular basis throughout the delay of replacement unit.

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Kate Treasure Columbus, OH

Each time we've needed to use AHS we've had a positive experience. And the repairmen have been knowledgeable and professional.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

Charles V. Quartaro Houston, TX

Great customer service, resolve issues to customer satisfaction. Good listers and interested in satisfying customer needs.

1 year ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Wesley A Champlin Zephyrhills, FL

They have a network of trusted service providers that are prompt to make the appointment and do a terrific job with the requested services.

1 year ago

Reply from American Home Shield

Hi Wesley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Patricia Stegall Warner Robins, GA

AHS Rep promptly located a local service technician to evaluate our problem. AHS kept me informed during the process of repair.

1 year ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Bob Preston Piqua, OH

Fast and friendly. Prompt return calls. AC did not cool at start of summer and was there the next day which was a Sunday.

1 year ago

Reply from American Home Shield

Hi Bob, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

check_circle

Verified Customer

star star star star star

Kelly K Watson Topeka, KS

I have had a couple issues with the house. Each time, the response is fast, and someone is assigned to come care for the issue ASAP.

1 year ago

Reply from American Home Shield

Hi Kelly, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Rolyn K Roberts Dallas, TX

The contractor kept the schedule window they me on first contact when he came he was very polite fixed my garbage disposal was nice and pleasent

1 year ago

Reply from American Home Shield

Hi Rolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star star star

JOE San Antonio, TX

American Home Shield has always provided an extremely positive service. they have great vendors, and the response time has always been favorable.

1 year ago

Reply from American Home Shield

Hi Joe, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Aileen Porras Puyallup, WA

This was my first service request since I became a member. It was for my doorbell, which was covered under the platinum plan. Be aware of the fine print, that if your doorbell needs a transformer, they will not cover it. Wasted my $100 service fee they charged.

1 year ago

Reply from American Home Shield

Hi Aileen, Thank you for your feedback about your most recent service request to have the doorbell repaired. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Don Franklin Auburn, AL

My most recent experience was good. I'm still ticked off about 2021 experience. I told AHS of my problem last year, & received no response from AHS or attempt to solve the issue from replacement of a water heater in 2021 my

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Ron Steiner Dallas, TX

Had them for over 20 years. First 18 were terrific. They helped us out in some difficult situations but last few years, especially this year, so bad we're likely to drop them. So sad how they've gone downhill.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Carolyn Hammill Fairhope, AL

2 times have sent companies that could not resolve problem. Now sitting in a very hot house because air conditioner is still not working. Myers was to call me today but did not. Would like to discuss with AMS

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Justus Roberts Tampa, FL

It is hard conducting business with AHS. No No one takes ownership of an issue. When escalating an issue I have to call back 6+ times to have it resolved. Repeating my issue to each AHS agent.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Michelle Bowman Champlin, MN

Took 6 days to get someone technician to fix hot water heater was without for 6 days! Was not told this. There was no communication about the long wait. I had to call several times to make sure I would get the help I needed

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Lamar Gosha Inglewood, CA

I have had some repairs done quickly for fair cost but others that took over a month to repair, repair was bad as well as a repair where I was ripped off paying over $300 out of pocket for a simple doorbell repair.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Charlene Johnson-Baker White Plains, MD

American Home Shield, you say items are covered, but when my Subpump broke, it wasn't covered and that is not fair. The cost was over 700$. I'm wondering what else won't be covered ? And when my dryer over 20 years old was broken, you didn't replace it. I feel uncomfortable having a dryer over 20 years old.

1 year ago

Reply from American Home Shield

Hi Charlene, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Laurie DeGarmo Henderson, NV

Most recent experience was awful. Tried to call and hold time was excessive, so I initiated a chat on the web page and waited well over an hour before giving up. Technician they sent was totally off in his diagnosis and "not normal wear and tear" assertion. I paid out of pocket to bring in a reputable hvac company.

1 year ago

Reply from American Home Shield

Hi Laurie, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Ralph Thompson

My A/C is not working. Contractor came one pound of freon and left without checking the unit. The A/C still didn't work. We can not get the contractor to return our calls. The contractor is Billy's A/C service in Hurt, VA. It's been 17 days since we requested service. Billy's is not accredited by the BBB. I don't know why AHS uses them. This is the second time I have had trouble with this contractor. ime, put in one e time and put in a pound of freonn

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Trashundra Lenoard Stockbridge, GA

The techs assigned were awful at customer service, showing up as scheduled. To date, my service orders show complete and no one has ever come in my house. I called AHS and was told they couldn't switch because the companies (3) already picked the requests up. AND the fre A/C check stopped being available on the day the company never came. You guys are awful.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

steve perry Collinsville, IL

I've had this warranty for 18 years thinking it was a good insurance coverage, yet any time I tried to msje a claim it was met with obstacles, cheapest fixes, even though the labor to make the repair had to exceed a replacement. And most recently my air conditioner a coul went out and rather than upgrading to a new system with the new rqd refrigerant. AHS would only cover repair and refill with obsolete refrigerant. I took the option to replace myself with the vendor.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Frank Saletta III Birmingham, AL

AHS has only 1 hvac company to service Birmingham Alabama. I called them on Monday to get service and was told the soonest availability would be Saturday just to look at my unit. I canceled my service call and made some calls to local companies and had out to my house in a couple of hours. So of course I had to replace my hvac system. Not going through AHS for service does not allow me whatever credit that they would allow to replace the unit.

1 year ago

Reply from American Home Shield

Hi Frank, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Arthur Buchanan Baltimore, MD

I paid my service fee then told most of the time nothing wrong by contractors then I have to ask for a second opinion then most of contractors that comes to my house are not African American I feel like they don't like black peoples I'm tired of them looking at me and my family and I have reported this matter every time they leave my house and the service reswuest doesn't get approved and American home shield takes there side and made me feel like I was wrong

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Mashandra Reddix Baton Rouge, LA

Some of the contractors are absolutely awful. Replace the incorrect item and then you have to call over 50-times, literally, to get the issue resolved. I initiated a work order in April and as of June it is still NOT resolved. Customer Swevice is not located in the States, so the language barrier is very stressful. Constantly repeating yourself is tiresome and finally AHS has absolutely ZERO follow up or follow through! You're just left hanging in the balance.

1 year ago

Reply from American Home Shield

Hi Mashandra, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star

Mark Davis Smyrna, GA

Great dependable service. Matches great technicians with the service that needs to be done. Communicates well with us all throughout the process

1 year ago

Reply from American Home Shield

Hi Mark, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Desean Outlaw Rock Hill, SC

Makes the entire process smooth. The companies they use are fast & reliable. Having this insurance takes the stress out of unforeseen breakdowns

1 year ago

Reply from American Home Shield

Hi Desean, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

MaryAnn Thurston Pleasantville, OH

I thought you would replace my dishwasher but you offered me $400.00 I cannot replace my dishwasher that I have for $400.00

1 year ago

Reply from American Home Shield

Hi MaryAnn,
Thank you for your feedback regarding your recent American Home Shield experience and the service provided.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star star

Kelly Anderson Poplar Grove, IL

Good experience with them. The issues we had were resolved quickly by the contractors and had no issues with their service.

1 year ago

Reply from American Home Shield

Hi Kelly,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Darryl A Scott Victorville, CA

The worker showed up as scheduled, identified the problem, ordered the needed part, and made the repair the same day earlier than anticipated.

1 year ago

Reply from American Home Shield

Hi Darryl, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

check_circle

Verified Customer

star star star star star

Sherri Ashby Riverview, FL

American Home Shield has been responsive, affordable, and easy to access. They take the worry out of keeping my home in working order.

1 year ago

Reply from American Home Shield

Hi Sherri, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022