Name: American Home Shield
Rating: 4.1

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Verified Customer

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Angie Valdez

First rate service. Good contractors. Responsive. My only complaint is that if it turns out the service is not covered, the 75 fee is not refunded.

1 year ago

Reply from American Home Shield

Hi Angie. Thank you for the positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Currently, we do not offer free estimates and when our vendors go to your home they must be paid regardless of the diagnosis so a trade service fee is due as well. We appreciate your understanding.

Jul. 28th, 2022

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Home

It's very easy to place a service call online and American Home Shield uses contractors that respond quickly to set up an appointment for repair

1 year ago

Reply from American Home Shield

Hello. Thank you so much for your positive review. We want you to know you can always count on AHS . We look forward to working with you again in the future.

Jul. 28th, 2022

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SueinTN

Whenever there's a problem I can count on them to solve my problem. Even if I am satisfied with company they listen and work with solving my issues.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Josh Cecil

The process was seamless and very simple. I have used other warranty companies and the process of submitting a claim was painful to say the least.

1 year ago

Reply from American Home Shield

Hi Josh. We are really glad you took time to share your service experience. We want you to know you can always count on AHS when you need us. We look forward to taking care of you next repair with this same level of service.

Jul. 28th, 2022

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M. Colloton

Quick to resolve issues and send out refund checks. Also quick to have repair work schedule and completed. Nice to know they have your back.

1 year ago

Reply from American Home Shield

Hi M. Colloton, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Kathy

Customer Service, customer service, customer service. The rep I dealt with went the extra mile to get us the contractor we wanted.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Linda Kittlitz

They have helped me so many times!! My disposal broke. New disposal. My stove broke. New stove. My refrigerator broke. New refrigerator.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Karen Hitchcock

Out of the 3 service calls made, here are the comments: Bad CS and contractor experience on 1st service. On the other service calls, CS was good. Both contractors, Plumbing Buddy and Coaches HVAC, were excellent.

1 year ago

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David Contreras

They keep raising the price, even when I haven't used the service. They don't allow us to select our own contractor online. They usually schedule someone on my do not send list, when I schedule online.

1 year ago

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Monica Nannini

Our experience has been mostly very positive with the exception being their inability to find someone to perform some pretty simple home repair tasks.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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John

American Home Shield is excellent; however, it's contracted repair service contractors are not good. AHS needs to better screen for its network of contractors.

1 year ago

Reply from American Home Shield

Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Charlene Jones

I have paid $125 twice for visits and AHS would not help. So, I paid $250 plus two monthly fees for nothing. Also, I got the feeling that AHS was working with my insurance company, reporting risks I should fix, but they (ASH) gave me no guidance or help with fixing issues.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Michael Checchi

Last year, I was told to ensure everything in house covered I needed the premium coverage. It was about $75 per month. Recently I had AC issues, and was told since I had multiple zones not covered. I feel lied too. I have had coverage for 4 years and rarely used it. Very disappointed

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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Darren Grose

1. Can't speak to a manager 2. They don't follow up to see if things went well. 3. My pool pump went bad, ands they sent a company out to fix it. They replaced it with one that isn't compatible. We haven't been able to use our pool since. It is still an issue. My jacuzzi doesn't work because the pump is too weak.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 20th, 2022

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LOU

I was able to get someone on the line but getting my problem resolved was another story. It took months for the repair person to come over. I never received a call as to what the hold up was. I repeatedly called them with follow up once! Still my oven is not fixed. I have called back and no return call

1 year ago

Reply from American Home Shield

HI Lou, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your contract number.

Jul. 25th, 2022

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john walz

the first repair guy, miss identd the problem after that I waited 2 weeks for parts I did not need. The next repair guy fixed it minutes with a part from his car. Then sent the parts back I did not need. air guy fixed it in 10 miutesair guy was great in 10 miuntes

1 year ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 25th, 2022

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Laure Walker

installers showed up and didnt want to install dishwasher because it was hard wired, had to ask for mgr to get it done. Also noted that they broke floor tile when installing and we haven't heard from anyone about that yet.

1 year ago

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Krista Burkholder

Customer service scheduled a service call , when I needed to contact the manufacturer. So it cost me a service fee for the tech to tell me to call the manufacturer warranty.

1 year ago

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Prabhat Kumar

I've only had one claim & was a bit disappointed that I paid a service fee & had to pay $120/lb to replace freon in my a/c. Am Home Shield only covered $10; they really didn't seem fair.;

1 year ago

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Dominick Jordan

I have been calling every day for the past month. Every time I call I'm told something different. I'm told my contract is expired, someone will call, I keep complaining that the vendor is rude and is trying to scam me out of my money. I was charged the 75.00 for the service call yet I still don't have ac. I have been with American Home Shield for six years and have never experienced such horrible service. You do not live up to your contract like you use to

1 year ago

Reply from American Home Shield

Hi Dominick, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 25th, 2022

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Robbin Richards

Have 2 homes with AHS and have been with AHS for 28 years. Over the past 5-7 years the vendors have gotten worse. It's impossible to reach management or supervisor, even sent and letter to headquarters and it was returned. Last October, it took AHS 7 weeks to decide to replace my my dryer. The process was too painful dealing with the back and forth between multiple vendors and AHS.

1 year ago

Reply from American Home Shield

Hi Robbin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 25th, 2022

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Mark Hauerstock

My central air and hearting unit recently needed replacing. I have been waiting on an answer about when I will get funds to assist with the cost. So far I have heard nothing. I am very disappointed with this insurance. I have paid consistently every month and not to get help in time of need is very disappointing. If this does not turn out in my favor I will discontinue my service and find another insurance.

1 year ago

Reply from American Home Shield

Hi Mark, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Anna Carey Victorville, CA

The company they assigned us to MYERS comfort could never get our air conditioner fixed. We were without air for 3 weeks after 4 service calls. We ended up paying a reputable company to get it fixed. They told us we need a new air conditioner but for American home Sheild to pay anything we would have had to wait another 4 days for MYERS to come and dx the air conditioner needs to be replaced. We were tired of being hot and feeling bad.

1 year ago

Reply from American Home Shield

Hi Anna, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Teresa Winters Belleville, IL

We have had Anerican home shield for 15 years and they have sent a worker to our condo to supposedly fix our hvac and he took the panel off the compressor and shorted out our system and the representative said it was a power surge and not their fault and we are cancelling American home shield (2 separate homes) and will never give a policy to a customer again or recommend them ever !!!!!!!!

1 year ago

Reply from American Home Shield

Hi Teresa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 19th, 2022

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Robert Hemmenway Beaumont, TX

Poor communication. Your company, upon me canceling my contract, sent a letter saying that no more payments to be taken from my account. And then a payment was taken from my account. I was told by your customer service person that we can't really see who sent that communication and, it was not valid. Also your company charges monthly, charges for every visit, and does Band-Aid fix his problems, costing me more money

1 year ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Hassan khan Diamond Bar, CA

Filed a service request a month ago and got a tech on site in 2 days. Our air handler was condemned, and we've been given the run around for weeks since by several departments at AHS. We pushed hard for updates and an install date, and we were blown off and made to feel stupid by their phone supported team working overseas. This has taken so long we've canceled plans and renters coming in thi summer.

1 year ago

Reply from American Home Shield

Hi Hassan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Wanda Minter Fort Washington, MD

We waited almost 3 weeks for an a.c. repair, this was during a heatwave. We are in our 70s with heath issue's and temps in 108° to 112° heat index they did not even consider escalating our issue. Finally we called and ask to get our own people and upgrade to a better system than they would put in and pay the difference. We've been with AHS for almost 21 yrs . We would have to wait days for a supervisor to call us back.

1 year ago

Reply from American Home Shield

Hi Wanda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Donald Seay Alabaster, AL

Have only turned in 1 claim for a 24 year old furnace that had the blower go out. Called around a week after the service guy they sent came because I had heard nothing. Had the furnace replaced on my own so I would have ac at the house. It has now been 2 days since I called and have still heard nothing about my claim. If I don't hear anything in the next 3 day I will be canceling.

1 year ago

Reply from American Home Shield

Hi Donald, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Cary Sotelo San Tan Valley, AZ

When I enrolled in AHS. Many many years ago, I had the understanding that when I had a issue it would be repaired correctly. Not the case, it's just patched. My toilet was not flushing and all of the insides were bad & needed to be replaced.all that was replaced was the flushing part. The chain was rusted and the flapper needed to be replaced. AHS ONLY does the minimal, nothing else.

1 year ago

Reply from American Home Shield

Hi Cary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Michael F Tanner Bradenton, FL

Because 0 was not offered as an option. The customer service for AHS located is loacted 1/2 way around the world. They are all reading off a script aboutthe only thing they have memorized is the phrase "I am sorry"My initial call was on June 1st, it is now July 6th and nothing has been resolved. I have determined that only way to get a reaction from AHS is going to be through the court system. Can you say "Class Action"

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Barbara Morales Lake Elsinore, CA

I was charged $1600 for the AHS vendor to install my AC. No parts were replaced or used. I complained to AHS and the only option I was given was to take a cash payout or pay the 1600. I tried to contact HQ in Memphis and was always routed back to the Phippines. Congratulations AHS has perfected call avoidance. The Vendor StILL will not tell me what the $1,600 charge was for. All I was told was it was non-negotiable. I was left with no choice. Get ripped off or make my family and elderly relative live in the Texas heat without A/C.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Cheryl de Rodriguez Corona, CA

Quick response to my service request. The service professionals that came out were knowledgeable, friendly, and helpful.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Charles Levermann Shreveport, LA

Had a technician out the next day. Fixed the problem with the a/c and our upstairs was being cooled in less than an hour.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Mark hudson Shreveport, LA

AHS is very fast. The contractors are readily available. My plumber even arrived early. AHS's scheduling platform was very easy to use too.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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RAUL VARELA San Jose, CA

It is very easy to submit a request, we are immediately contacted by a repair company, and the repairmen have been excellent.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Joan Myers Southlake, TX

They called within the time frame specified on my confirmation. Had someone come as soon as possible and they were very professional.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Tim Hartman Henderson, NV

AHS assigned crew who arrived on time and fixed the issue. That said the 'tune up' in April should have found this problem and fixed it then.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Bud Mallar Dallas, TX

i had plumbimg problems and had to turn the water off. The plumber came when she said she would and finished quickly. We had our water back on.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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DERRICK SCOTT Houston, TX

The service, coverage and repairs have all been great. The overall experience has been the best compared to previous company.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Bernadette Baltimore, MD

I heard negative things, but my experience has been great. Everything fixed in a timely manner, communication consistent, workers responsible.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Ronnie Haas Palm Springs, CA

I have been a member since April of this year. The 2 first claims have been handled in a fashion that is very professional.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Angela Speight Maricopa, AZ

I Am very happy with my new microwave. The installer was very polite. I am sorry AHS was not able to get parts for the old microwave.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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ashaki whatley Smyrna, GA

They are very prompt and getting me good service. The contractors that are hired are very professional and great to work with and do a good job.

1 year ago

Reply from American Home Shield

Hi Ashaki, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Cesar favila El Centro, CA

my rating in dealing with AHS is excellent. i don't know where you got your information stating bad experiences with AHS.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

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Bob Canfield Mesa, AZ

Stand behind their warranty promises. Always quick to assign work request to a cotranctor for item to be promptly evaluated and properly worked on.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Richard M Taylor Wetumpka, AL

He came in fou d the problem and fixed it. He had to order a part for the dish washer a d within days he had it in and came back to fix it.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Robby Harris Lucasville, OH

AHS had always done an exceptional job when ever I had a problem and there has never been a problem in fixing or replacing items

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Rebecca B Davis North Charleston, SC

I've never had issues with AHS until a recent claim that honestly infuriated me. Feel free to reach out for the full story or just look at the notes on my pool pump claim

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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L Calhoun Hoschton, GA

Sometimes the vendors are less than stellar in their field. The choice seems very limited at times. Need to incorporate more experienced and responsive vendors.

1 year ago

Reply from American Home Shield

Thanks for sharing your feedback.

Jul. 28th, 2022

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Tiffany Austin Hernando, MS

It was easy to get the service person to our house, but not very good service to install and finish the project. It's been 3 to 4 weeks and still waiting to get this done. Not good!

1 year ago