Name: American Home Shield
Rating: 4.1

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Verified Customer

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james Hurlburt Toppenish, WA

The representative understood the issue and assigned a company to come out. However, the automated phone system to try to reach a representative is HORRIBLE!

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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J Arreola Corsicana, TX

Overall, done a great job. Disappointed I have had to pay so much for continued issues with my refrigerator. I think I have paid five deductibles so far.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Kathy Candler Bossier City, LA

Not being able to speak with a representative within the USA. The amount of time for my claim to be resolved due to errors made on AHW end and it being 3 weeks and still have no HVAC in my home.

1 year ago

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alberta williams reid Hampton, VA

While the service eventually gets done, things are more complicated than they need to be. I've been waiting since June 15th to get my ice maker fixed. It's July 10th now... again, it's an ice maker...

1 year ago

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Garret Liang Milpitas, CA

Last year there was issue where I was charged twice. I called in and spoke with a Rep and she said her Manger would call me back to return my funds. That call was never made so it was left on the account.

1 year ago

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Marcus Lumpkin Palm Bay, FL

I have an open ticket.the work still has not been completed. I have tried to contact the contractor he said that your company has to contact him. I have paid too much money to this company for years. This is my first claim.

1 year ago

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Tom Omaha, NE

Had to wait on service four days for a leaking water tank repair then had to pay 700.00 dollars out of pocket for code upgrades that i understand is not covered under the policy but I would like to know what did AHS cover.

1 year ago

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Kimberly Britt-Murrell Chesapeake, VA

on the service level, the service was bad, on customer service, very bad experience! I have billing issue for a months now with no respond nor call back from escalation manager!

1 year ago

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Ilene Arth East Moline, IL

They definitely honor their warranty and I have received repairs or replacements as needed. But the response time is too slow. They must need more contractors added to their list

1 year ago

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Rosalee Diaz Sapulpa, OK

Most service has been quick. Water heater went out. It's coming from AHS and it hasn't been ordered yet. 2 weeks with no hot water and no eta on when they'll get my new water heater here.

1 year ago

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Mary Mattson Watkinsville, GA

Had to call several time to get a plumber earlier than 3 days due to overflowing toilet. Had to have the AC tech come out twice and the 2nd time AHS said they wouldn't pay for the part. Called AHS - said they would call me back. No call was ever returned. NOW the AC is screeching so loud I had to put in another ticket.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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C Thornton Bear, DE

I have only had one positive experience so far and it was for electrical work. Previous companies that were sent out either never showed up or tried to charge me outside of my warrantee making me feel they only work with the lowest rated repair companies rather than the top rated ones.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 15th, 2022

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Verified Customer

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LM Beaumont, TX

Easy way to ask for help and the response was very timely and the fix was same day. Great comms from the repair tech as well.

1 year ago

Reply from American Home Shield

Hi LM, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Verified Customer

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Andrew Thomas Dayton, OH

American Home Shield is very responsive and provides professional assistance through the staffs it has to help homeowners.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Elizabeth Lemberg San Diego, CA

It was EASY to report the issue with my older refrigerator. The repair company called to schedule repair tech arrival. Repair completed.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Lynn Truckee, CA

We have used them twice: once for a microwave control board replacement and once for a dishwasher control board replacement. Both were good.

1 year ago

Reply from American Home Shield

Hi Lynn, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Keith M Morden Coalinga, CA

We've had AHS protection for several years with never a delay or question from them in repairing and or replacing several appliances.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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David Kirk Hardeeville, SC

We have been covered by them in three different homes. That have always responded and worked to solve the issues we were facing

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Deborah Goeney Rancho Santa Margarita, CA

When I put in a request for service AHS promptly initiated the order and I was quickly contacted by the service organization, even on the weekend.

1 year ago

Reply from American Home Shield

Hi Deborah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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YA NAMBOU Gaithersburg, MD

great job, I am satisfied of the result, but the company have to respond to customers a bit fast. Waiting time was too long.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Carla K Petersen Altoona, IA

He arrived at the beginning of the time period we were given, was polite, went right to his job and reported his findings.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Darren Ratliff Memphis, TN

AHS customer service has been reliable and timely. I had an issue with my dryer not coming on and heating that took entirely too long to resolve (over a month)

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Sue Harris Kerens, TX

I have had multiple call backs for my air conditioning unit not cooling. . It is working today. The most recent repair contractor was very competent and thorough.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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James R Norton Lexington, KY

My last experience was great, the response time was good. My previous experiences were not so good since the response times were very long (multiple days or weeks).)

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Christopher Wells Lake Lure, NC

AHS responded promptly to our AC emergency and paid the covered amount, but the company they recommended did a poor job and we are still having follow-up appointments to fix things they did wrongg.

1 year ago

Reply from American Home Shield

Hi Chridtopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Kevin Harms Saint Peters, MO

AHS was able to resolve the garage door opener but the washer was made worse by the service technician, the small leak turned into a major leak. I cut my losses and bought the spouse a new one. happy wife, happy life!

1 year ago

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Beate Loftus Rochester, MI

I was mostly happy how repairs were handled, BUT I did not like the fact that I had to pay a month worth 'Admin' FEE, when I canceled a contract because we moved overseas. Corporate greed!

1 year ago

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Kendra Beng Kent City, MI

They raised their prices and the problem i called for still isn't fixed and I don't want to pay another $100.00 for someone to come out and fix what should've been fixed already.

1 year ago

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Craig Benson Goodyear, AZ

All services were good but the paying by mail is a pain. 1lost check, 2) had to paid by credit card, 3) STII getting second notice bill not paid. Poor internal communication.

1 year ago

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Lynda Geddis Macon, GA

For many years my experience had always been positive, but earlier this year I was very disappointed with timely response and options offered to resolve my issue. I had to call them for followup.

1 year ago

Reply from American Home Shield

Hi Lynda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Mar. 10th, 2023

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Erica Hayes Killeen, TX

My oven was fixed in April and then yesterday it stopped working but since it's over the 30 day period I have to pay the $75 dollars again for the same company to come out here which is ridiculous.

1 year ago

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Kenneth J Flint, TX

This is for Dispatch ID: 124550258 with American Home Shield. As an American Home Shield subscriber of seven years, I will *not* be renewing my own Subscription next month (July 2022) without my Air Conditioning in my home being fixed at zero out-of-pocket for my family and me. American Home Shield has been less-than-willing to discuss options against a Contractor's proposed services, and we've been without Air Conditioning in our home in Eastern Texas during this incredibly hot summer of 2022 for nearly four weeks at the point of my leaving this Review.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Alan Macadangdang Las Vegas, NV

Have a water heater issue and AHS couldn't help me stated was warranty issue and I would have to call them to getting it resolved. At first an agent told my wife the work order been approved and they're sending some one out. A repairman came out looked at it and said they'll have to get an approval from the office and we'll be back to replace the heater. Never showed back and I call multiple times to them and no answer and also to AHS and several agents tell me it was an warranty issue and there's nothing they could do. So I paid $100 service call and didn't get any work done.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Stephanie Austin, TX

My AC has been broken for 2 weeks and I cannot get anywhere with American Home Shield. When they finally assigned a contractor after 12 days, the contractor gave us a different diagnosis than they gave AHS and now won't call us back to correct it. I am no closer to resolving 2 weeks into me reporting it. I will not be renewing and will never recommend AHS.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Debra Carlson

Professional and timely manner. Problem solving, follow-up promptly

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 7th, 2022

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Martha McKenzie Herndon, VA

I have a problem with the people that answer your phone. They don't understand and I feel like I'm talking to a robot. I ask to talk to an American or someone in my country. There is a communication problem. I have tried calling your company and I get the same response. SMH

1 year ago

Reply from American Home Shield

Hi Martha, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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William E Eldred Palm Desert, CA

Contractor showed up and fixed the problem in a timely fashion in this case. However my hot water heater replacement in 2020 was horrible. A loophole in the wording of the contract resulted in a $500 charge that was bordering on criminal. AHS response to my complaint was totally unsatisfactory.

1 year ago

Reply from American Home Shield

Hi William, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Charles Lester Houston, TX

It is very irritating how they go up on my plan every year, when, for example, I only used my plan once last year... And they didn't go up a few dollars - AHS went up $50. AHS only cares about AHS - their customers are an afterthought.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Ann Sakamoto Lincoln, CA

The last claim we had with them, took over 9 months to complete. Along with many phones calls and insisting on talking to a manager. This claim is being delayed due to "verbiage" used by the contractor. And, we have to pay an additional fee

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 12th, 2022

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Robin Phebus Lookout Mountain, GA

VERY slow to respond to contractors when something is broken. Was without water in a bathroom for 2 months. Could not get anybody located in the United States to help in the least. It's like they wanted me to give up and pay for it all myself. I pay $6( a month and $125 per call and feel like I should get better customer service.

1 year ago

Reply from American Home Shield

Hi Robin, Thank you for sharing your most recent American Home Shield experience. I would be glad to speak with you to assist.

Jul. 11th, 2022

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Victory Whitaker Newport News, VA

The assigned contractor is not doing a complete and through job. They seem to be doing as less a possible, to evade around the issue. Just a quick check, or excuse, then leave with a half job or completely nothing done. Still not satisfied after contractor leaves.

1 year ago

Reply from American Home Shield

Hi Victory, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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YELENA LAZDUN Silver Spring, MD

We put in a service request. The assigned contractor did not fix the issue and when they reassigned them to come out again they never reached out. AHS has refused to reassign a different contractor even though the original one has been unresponsive. It's been 3 weeks of us calling about our issue and it's still not resolved. We just keep getting told each time that they'll reach back out in 24 hrs and no one follows up. We've called at least 7-9 times and they've told us they'll reassign a contractor and still haven't. Meanwhile our issue is still not resolved.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Kennie Fuller Grand Prairie, TX

They didn't assist me with the problem. I clink a link on the email from American Home Shield requesting a/c service. Pro conect sent a tech out to assets the problem. American Home Shield said they will not cover the cost because Pro connect is not them. I gotten a variety correspondent that has American Home Shield name and logo on with Pro conect. I don't understand and can be confusing for consumers

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Carolyn M Payton Locust Grove, GA

My Air conditioner has been out of service since I called them on June 7th. This company that American Home Shield sent to my home stated that I was missing a Bypass. I spoke to someone at the manufacturer Lennox they informed me that that part would really freeze my AC up. And my AC was already freezing up. That let me know that the company AHS sent to my home. I am not satisfied with AHS services

1 year ago

Reply from American Home Shield

Hi Carolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 12th, 2022

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Mary Thompson Kennesaw, GA

I had heating and air checked I knew top floor air was not working Well the heating wasn't either so ONE APPT ONE Fantastic repairman co And I was charged $75 twice!!! And just had Covid Truly couldn't afford both $75 Not fair I've actually been in this house 23 years July 30 Had AHS entire time But when my husband died 9 years ago there was change of name etc Very unfair Again The repairman co was fantastic Kenneth buggay mechanical Great!

1 year ago

Reply from American Home Shield

Hi Mary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Mark J Chamberlain Naperville, IL

I had a Electrical box that stopped working & it cost me $600 to get it repaired. Per my contract electrical problem are covered after paying the $100fee to have a person come out & replace the defective part. But AHS refused to cover any of the cost because they say it was part of another well pump failure. AHS is lying. I will post bad reviews for them on Yelp, Google, BBB, Facebook, Snapchat, Twitter, Tick Tock & tell all my friends & I'm a member of 3 large organizations how dishonest AHS is. I have been a client with AHS over 20 years with 3 different homes.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address

Jul. 12th, 2022

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Victoria Hernandez Richmond, VA

I had been very frustrated about my electrical problems in my home but AHS did send a good electrician from a good company to fix the problem.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Anita L. Fields Desert Hot Springs, CA

The technician contacted me the same day to make an appointment for the next business day and the problem was resolved.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Juan Silva San Antonio, TX

Issues are quickly taken care of. I had an HVAC issue that was taken care of Rather quickly. Very satisfied with American Home Shield

1 year ago

Reply from American Home Shield

Hi Juan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Carolyn Cochran Lakeside, VA

They responded quickly when I needed service and let me choose who I wanted to do the work (my preferred contractor was one of their vendors).

1 year ago

Reply from American Home Shield

Hi Carolyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022