Name: American Home Shield
Rating: 4.1

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Stephanie Austin, TX

My AC has been broken for 2 weeks and I cannot get anywhere with American Home Shield. When they finally assigned a contractor after 12 days, the contractor gave us a different diagnosis than they gave AHS and now won't call us back to correct it. I am no closer to resolving 2 weeks into me reporting it. I will not be renewing and will never recommend AHS.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Debra Carlson

Professional and timely manner. Problem solving, follow-up promptly

1 year ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 7th, 2022

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Martha McKenzie Herndon, VA

I have a problem with the people that answer your phone. They don't understand and I feel like I'm talking to a robot. I ask to talk to an American or someone in my country. There is a communication problem. I have tried calling your company and I get the same response. SMH

1 year ago

Reply from American Home Shield

Hi Martha, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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William E Eldred Palm Desert, CA

Contractor showed up and fixed the problem in a timely fashion in this case. However my hot water heater replacement in 2020 was horrible. A loophole in the wording of the contract resulted in a $500 charge that was bordering on criminal. AHS response to my complaint was totally unsatisfactory.

1 year ago

Reply from American Home Shield

Hi William, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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Charles Lester Houston, TX

It is very irritating how they go up on my plan every year, when, for example, I only used my plan once last year... And they didn't go up a few dollars - AHS went up $50. AHS only cares about AHS - their customers are an afterthought.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Ann Sakamoto Lincoln, CA

The last claim we had with them, took over 9 months to complete. Along with many phones calls and insisting on talking to a manager. This claim is being delayed due to "verbiage" used by the contractor. And, we have to pay an additional fee

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 12th, 2022

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Robin Phebus Lookout Mountain, GA

VERY slow to respond to contractors when something is broken. Was without water in a bathroom for 2 months. Could not get anybody located in the United States to help in the least. It's like they wanted me to give up and pay for it all myself. I pay $6( a month and $125 per call and feel like I should get better customer service.

1 year ago

Reply from American Home Shield

Hi Robin, Thank you for sharing your most recent American Home Shield experience. I would be glad to speak with you to assist.

Jul. 11th, 2022

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Victory Whitaker Newport News, VA

The assigned contractor is not doing a complete and through job. They seem to be doing as less a possible, to evade around the issue. Just a quick check, or excuse, then leave with a half job or completely nothing done. Still not satisfied after contractor leaves.

1 year ago

Reply from American Home Shield

Hi Victory, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 8th, 2022

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YELENA LAZDUN Silver Spring, MD

We put in a service request. The assigned contractor did not fix the issue and when they reassigned them to come out again they never reached out. AHS has refused to reassign a different contractor even though the original one has been unresponsive. It's been 3 weeks of us calling about our issue and it's still not resolved. We just keep getting told each time that they'll reach back out in 24 hrs and no one follows up. We've called at least 7-9 times and they've told us they'll reassign a contractor and still haven't. Meanwhile our issue is still not resolved.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Kennie Fuller Grand Prairie, TX

They didn't assist me with the problem. I clink a link on the email from American Home Shield requesting a/c service. Pro conect sent a tech out to assets the problem. American Home Shield said they will not cover the cost because Pro connect is not them. I gotten a variety correspondent that has American Home Shield name and logo on with Pro conect. I don't understand and can be confusing for consumers

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 8th, 2022

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Carolyn M Payton Locust Grove, GA

My Air conditioner has been out of service since I called them on June 7th. This company that American Home Shield sent to my home stated that I was missing a Bypass. I spoke to someone at the manufacturer Lennox they informed me that that part would really freeze my AC up. And my AC was already freezing up. That let me know that the company AHS sent to my home. I am not satisfied with AHS services

1 year ago

Reply from American Home Shield

Hi Carolyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 12th, 2022

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Mary Thompson Kennesaw, GA

I had heating and air checked I knew top floor air was not working Well the heating wasn't either so ONE APPT ONE Fantastic repairman co And I was charged $75 twice!!! And just had Covid Truly couldn't afford both $75 Not fair I've actually been in this house 23 years July 30 Had AHS entire time But when my husband died 9 years ago there was change of name etc Very unfair Again The repairman co was fantastic Kenneth buggay mechanical Great!

1 year ago

Reply from American Home Shield

Hi Mary, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Mark J Chamberlain Naperville, IL

I had a Electrical box that stopped working & it cost me $600 to get it repaired. Per my contract electrical problem are covered after paying the $100fee to have a person come out & replace the defective part. But AHS refused to cover any of the cost because they say it was part of another well pump failure. AHS is lying. I will post bad reviews for them on Yelp, Google, BBB, Facebook, Snapchat, Twitter, Tick Tock & tell all my friends & I'm a member of 3 large organizations how dishonest AHS is. I have been a client with AHS over 20 years with 3 different homes.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address

Jul. 12th, 2022

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Victoria Hernandez Richmond, VA

I had been very frustrated about my electrical problems in my home but AHS did send a good electrician from a good company to fix the problem.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Anita L. Fields Desert Hot Springs, CA

The technician contacted me the same day to make an appointment for the next business day and the problem was resolved.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Juan Silva San Antonio, TX

Issues are quickly taken care of. I had an HVAC issue that was taken care of Rather quickly. Very satisfied with American Home Shield

1 year ago

Reply from American Home Shield

Hi Juan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Carolyn Cochran Lakeside, VA

They responded quickly when I needed service and let me choose who I wanted to do the work (my preferred contractor was one of their vendors).

1 year ago

Reply from American Home Shield

Hi Carolyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Larry Gordon Sedalia, MO

All my issues have been resolved in a timely manner. All the tech that were sent to the house were always friendly and helpful.

1 year ago

Reply from American Home Shield

Hi Larry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Scott Carey Fredericksburg, VA

Fast and efficient. Service appointment occurred within days and a determination shortly thereafter. Received compensation in a timely manner.

1 year ago

Reply from American Home Shield

Hi Scott, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

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John Gatling Murfreesboro, NC

They respond in a timely manner. They send professional out to expect your problem, as of now I haven't had any problems with Home Shield

1 year ago

Reply from American Home Shield

Hi John, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

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Steven and Linell Myers Big Bear City, CA

AHS did what were to do but it can take some time also the may not replace the item that is bad with the same maybe of less value than what was in staled before

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Keisha McNeil Edenton, NC

Thus far every service call has ended with my items having been repaired. Easy setup, constant updates are provided so you know when provider will arrive.

1 year ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Cynthia Mazur Lakeland, FL

Had a service check of my air conditioning and was advised there were issues that needed attention I don't know how to get in touch with Home Shield and ther fore don't know what to do to get service

1 year ago

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Faustina camargo Cleveland, OH

My toilet got fixed but my bathroom sink didn't. The tech said probrably broke from being old but repair was denied because it wasn't found to be broke from average wear and tear.

1 year ago

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Lauren Deary Garland, TX

Delayed repairs have caused the occupant of this home over 3 weeks of no AC due to poor communication and prolonged appts in which the home owner has had to pay out of pocket expenses for.

1 year ago

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John & Marianne Kmetz Cape Coral, FL

Repairman who came out was Great and we are supposed to be receiving a reimbursement for the dryer AHS was replacing it with, but that hasn't been received yet.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Nancy Davis Indianapolis, IN

I had to contact American Home the middle of May, the contractor came and follow up work need to be done and it is the middle of June and the follow up work still has not been done. I did call American Home Warranty as required per the contractor and still have not heard from them regarding the follow up work, I am very disappointed.

1 year ago

Reply from American Home Shield

Hi Nancy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 12th, 2022

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Randall Epperson Kernersville, NC

While the people who did the actual work were very good, I am really disappointed in AHS. We have been using them for almost 30 years and the cost has dramatically increased and the level of support from AHS has dramatically reduced. We will not be renewing.

1 year ago

Reply from American Home Shield

Hi Randall, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Janet Young-Barlow Atlanta, GA

I very rarely need the services and when I do, I have to wait entirely too long to speak to a representative. Then when I do I can hardly understand what they are saying. It takes me over an hour to complete my service request

1 year ago

Reply from American Home Shield

Hi Janet, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 4th, 2022

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Lynne Penrod Coeur D Alene, ID

The contract wasn't clear on repair of hose bibs. The contract Di not state that a hose bib that's attached to the inside of the house and goes comes through the interior wall to the outside isn't covered.

1 year ago

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Ryan Ohls Austin, TX

We've had good experiences, but one In particular is difficult to forgive. We had a plumber walk off on the job and neither AHS or the plumbing company was willing to respond and help.

1 year ago

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Keanna James Newport News, VA

I have been without ac for 3 weeks. The part for my ac was supposed to be delivered a week ago and was somehow lost or left in a warehouse. I have called everyday about this matter and it took me escalating the call to a supervisor for them to finally re order the part and still not give me a definite ETA. There is no urgency in the matter and they don't care that my family has to live in a hot house in the summer with no ac

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 5th, 2022

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Terry L Parks Salem, OR

I spent 35 minutes on hold so I could speak to a custome service rep. I finally got through and got nothing resolved. While waiting for an answer as to why my bill went up by 22% last month, I was instead sent to a feedback on my call. Nothing has been answered. If I don't hear back from you I will cancel my contract and leave negative reviews on the internt.

1 year ago

Reply from American Home Shield

Hi Terry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 1st, 2022

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Linda Martin Indio, CA

The worst company! Put in a smaller garbage disposal in then I had. Was sitting come today for washer. A no show. Air conditioner the saif 6 weeks to fix it charge me over 2,900.00 and a 2 month warranty. I checked to see how much they would give me and I will put a new one in. Said 8,300 for a 3 1/2 ton I got 4 ton for 8,000. And has 10 year warranty and life on compressor and coil. They offered me 1,746 but they had to supply parts and install but are supposed to give me money for work and parts. Do not go with these people

1 year ago

Reply from American Home Shield

Hi Linda, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Tammy Pearsall Killeen, TX

Very easy process and super reliable! Very happy I have them to decrease stress of things going wrong at home, especially for a single mom like me.

1 year ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Lawrence Gorski Allison Park, PA

Ace appliances were great. They arrived before the appointment time & repaired my washer. Joe was very nice & experienced.

1 year ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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yvonne Smith Murfreesboro, TN

Excellent customer service. Repair man came within days of call. Replacement of item was not questioned and approved.

1 year ago

Reply from American Home Shield

Hi Yvonne, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Larry Malone Northport, AL

They have been very prompt on my most recent claim keeping me informed on a regular basis throughout the delay of replacement unit.

1 year ago

Reply from American Home Shield

Hi Larry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Kate Treasure Columbus, OH

Each time we've needed to use AHS we've had a positive experience. And the repairmen have been knowledgeable and professional.

1 year ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Charles V. Quartaro Houston, TX

Great customer service, resolve issues to customer satisfaction. Good listers and interested in satisfying customer needs.

1 year ago

Reply from American Home Shield

Hi Charles, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Wesley A Champlin Zephyrhills, FL

They have a network of trusted service providers that are prompt to make the appointment and do a terrific job with the requested services.

1 year ago

Reply from American Home Shield

Hi Wesley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Patricia Stegall Warner Robins, GA

AHS Rep promptly located a local service technician to evaluate our problem. AHS kept me informed during the process of repair.

1 year ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Bob Preston Piqua, OH

Fast and friendly. Prompt return calls. AC did not cool at start of summer and was there the next day which was a Sunday.

1 year ago

Reply from American Home Shield

Hi Bob, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Kelly K Watson Topeka, KS

I have had a couple issues with the house. Each time, the response is fast, and someone is assigned to come care for the issue ASAP.

1 year ago

Reply from American Home Shield

Hi Kelly, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Rolyn K Roberts Dallas, TX

The contractor kept the schedule window they me on first contact when he came he was very polite fixed my garbage disposal was nice and pleasent

1 year ago

Reply from American Home Shield

Hi Rolyn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 30th, 2022

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JOE San Antonio, TX

American Home Shield has always provided an extremely positive service. they have great vendors, and the response time has always been favorable.

1 year ago

Reply from American Home Shield

Hi Joe, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Aileen Porras Puyallup, WA

This was my first service request since I became a member. It was for my doorbell, which was covered under the platinum plan. Be aware of the fine print, that if your doorbell needs a transformer, they will not cover it. Wasted my $100 service fee they charged.

1 year ago

Reply from American Home Shield

Hi Aileen, Thank you for your feedback about your most recent service request to have the doorbell repaired. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Don Franklin Auburn, AL

My most recent experience was good. I'm still ticked off about 2021 experience. I told AHS of my problem last year, & received no response from AHS or attempt to solve the issue from replacement of a water heater in 2021 my

1 year ago

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Ron Steiner Dallas, TX

Had them for over 20 years. First 18 were terrific. They helped us out in some difficult situations but last few years, especially this year, so bad we're likely to drop them. So sad how they've gone downhill.

1 year ago

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Carolyn Hammill Fairhope, AL

2 times have sent companies that could not resolve problem. Now sitting in a very hot house because air conditioner is still not working. Myers was to call me today but did not. Would like to discuss with AMS

1 year ago