Name: American Home Shield
Rating: 4.0

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Verified Customer

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Maurice M. Miller, I Mountville, PA

My experience with Steve M was a good one. It only took about 30 minutes for him to complete the repair to my AC unit.

1 year ago

Reply from American Home Shield

Hi Maurice, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jun. 21st, 2022

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Verified Customer

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Sharron D Kugel Yuba City, CA

This rating system is confusing. I will just say that I received excellent service, both from the office and the contractor.

1 year ago

Reply from American Home Shield

Hi Sharron, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Wanda G. Willis Modesto, CA

AHS has always been helpful to me even when it required a little extra understanding on their part and I appreciate that.

1 year ago

Reply from American Home Shield

Hi Wanda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Sharon Armstrong Vancouver, WA

The process was very easy and quick. The company assigned to fix my a/c was professional and quick. They were thorough and did a great job.

1 year ago

Reply from American Home Shield

Hi Sharon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Sue Sonoma, CA

Sears repair was awesome. Have requested $ instead of replacement on dishwasher, have not heard back on status. If it happens quickly, it would change to 5 stars.

1 year ago

Reply from American Home Shield

Hi Sue, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2022

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Verified Customer

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William Reasoner Venice, FL

A tech called within 2 hours to say they were on the way. My A/C system was back up within 3 hours of my original call! thank you AHS.

1 year ago

Reply from American Home Shield

Hi William, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Malinda Matney Ann Arbor, MI

We continue to get the run around on the problem we have with the HVAC, with the electrician and the HVAC company pointing to the other to fix the problem. So we are out a lot of co-pays for nothing.

1 year ago

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Mary R Stroud Dayton, OH

I have been without a range for over a month. The first range delivered was too large. I had to wait until it was picked up. Now I'm waiting for the correct size to be delivered. 7

1 year ago

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Ena J Reed Wichita, KS

I didn't like the way my service for AC service was done.i believe ur advertisement special was deceiving. I was out of pocket over $600 and I don't see how AHS helped me at all! Yes u gained but I lost money I didn't have.

1 year ago

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Maxine Stokely Sacramento, CA

They do not always provide the best repair option. Example: If the request is urgent, they still give repair dates too far out. I.e. weeks later. I have often contacted service outside of my AHS contract

1 year ago

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Verified Customer

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Nancy Heard Gilbert, AZ

Depends on which repair we are talking about.. the AC fix was good.. The hot water heater replacement was ok but I had about $700 in expenses that we not covered.

1 year ago

Reply from American Home Shield

Dear Nancy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Jan Gilbertson Fontana, CA

3 phone calls concerning the pro contractor service offered through AHS. 3 representatives didn't understand about it. The dryer vent cleaning I just had was so confusing. I was told to only pay online. So, I called and asked about s link to pay. One representative argued that I didn't have a service appointment, another assured me that I had already paid(I hadn't of course), and the third said that AHS couldn't help me with that request.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Antoinette Washington Toano, VA

I have not been pleased with the response time on my last two service calls. I really am looking at other companies. I am very dissatisfied. First I thought it wad just me but them my sister informed me she is having the same trouble with your company and the response time. The competition is growing and so should your customer service techniques.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 17th, 2022

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Nick Rizos Columbus, OH

Rude customer service, misleading policies, and the third party contractors they hire make it very clear that they do not work for me but work for American home shield. Mistakes are made on both ends and no one takes ownership and blames the other company. All around terrible experience and if I would have known this is what it was like I would not have purchased my home. At the very least I would have used another company

1 year ago

Reply from American Home Shield

Hi Nick, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs.

Jun. 16th, 2022

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Robert Morant Jr Columbus, OH

Sent a repair company out that gave us a list of thing on our AC that needed repaired but since I walked around with the technician, I knew he didn't check out those things. Requested a second opinion and I was correct. Also been waiting on a washer to be repaired for 32 days.

1 year ago

Reply from American Home Shield

Hi Robert, I hate to hear about your American Home Shield service experience and the issues that have occurred. would be glad to speak with you to assist.

Jun. 17th, 2022

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Heather Merchant Spring, TX

Things get misdiagnosed and then you have to call again and pay additional service fees. You go through multiple visits to get anything fixed. I'm paying $600 per year plus the $100 service fees. I could save that money and use it to hire competent vendors who fix the problem immediately

1 year ago

Reply from American Home Shield

Hi Heather, I hate to hear about the delay in service that has been experienced. I would be glad to speak with you to resolve the repairs. Please provide your AHS contract number or property address.

Jun. 17th, 2022

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Verified Customer

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Kathryn May Apple Valley, CA

Great service by techs. Jerry from J&A has been here a few times and does a great job. Jesse from Sears also excellent.

1 year ago

Reply from American Home Shield

Hi Kathryn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 9th, 2022

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Verified Customer

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Isabel Ranney Denver, CO

We have loved AHS, I can't imagine owning a home and not having a home warranty. Everyone has been so nice to chat with.

1 year ago

Reply from American Home Shield

Hi Isabel, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Stephanie Singleton Ocean Springs, MS

Excellent customer service! The representatives and repair people are amazing and efficient. Thank you for your service.

1 year ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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Verified Customer

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Henry Rineyville, KY

Prompt, professional service when work orders are submitted. And contractors in AHS network so far have not disappointed.

1 year ago

Reply from American Home Shield

Hi Henry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2022

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Verified Customer

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Kim appelman Livermore, CA

They were fast with getting me help and my ac problem was solved that day, I highly recommend American shield. I'll always use this company

1 year ago

Reply from American Home Shield

Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

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Verified Customer

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Willis Kimball Belton, TX

AHS has responded quickly to the three issues we have had since buying the house in Jan 2022. All issues were resolved with great satisfaction.s

1 year ago

Reply from American Home Shield

Hi Willis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Joyce Cartwright Saint Peters, MO

I have used the company for repairing/replacing my A/C and recently repairing my French door fridge. The techs are always courteous and professional.

1 year ago

Reply from American Home Shield

Hi Joyce, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Verified Customer

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Eula hardy Pahrump, NV

The AC repair came in checked the thermostat and the air conditioner located the problem explained the issue and fixed it

1 year ago

Reply from American Home Shield

Hi Eula, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Timothy F Athens, AL

Pretty great when it comes to get someone out for warranty work has to wait for approval sometimes but still pretty great

1 year ago

Reply from American Home Shield

HI Timothy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Crystal Wilson Columbus, OH

Great customer service. The company that made the repairs were thorough and professional. Repairs were made the same day I placed my service call.

1 year ago

Reply from American Home Shield

Hi Crystal. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 14th, 2022

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Verified Customer

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Mike Westbay Colorado Springs, CO

Very good experience each time I have called for service. Reps can be difficult to understand but are very friendly and professional.

1 year ago

Reply from American Home Shield

Hi Mike, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Betty Ogburn Woodruff, SC

AHS is a good warranty company as for my experience I only had one time of disagreement but it was handled easily the copay is lower than some other companies that I checked

1 year ago

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Phyllis M Grayson Orlando, FL

My refrigerator repair ticket has been open for two and a half weeks, no resolution and no repairs, promise we're made to reach out to executive committee on claim as the contractor was unable to fulfill the service in a timely manner. I was told a decision would be made in 24 hours a week ago. Poor customer service is their flagship at this time. There is room for improvement. This is not free service!

1 year ago

Reply from American Home Shield

Hi Phyllis, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your contract number.

Jun. 9th, 2022

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Kathleen Vallejo, CA

We'll I can't even change the review scores, witch is so strange, they hire companies that find fault in things, like my garage door, the Ace company, witch I would never recommend, they said my garage door was broken due to expensive force, WHAT, I only used the garage opener, they clearly hire company's to LIE to get money so they don't have to pay, I wouldn't this company AT ALL

1 year ago

Reply from American Home Shield

Hi Kathleen, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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George Hallam Sun City, AZ

The company is never on time .I'm waiting for service June 5th between 7 and 8 am.now its 830. I called and they made another mistake.nows its between 2 and 8 pm? Its hot with no ac

1 year ago

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Karen Butler-Purry College Station, TX

When I need to contact AHS to discuss an issue with an appointment or a vendor, there is a long wait time to speak with someone live. Also sometimes that individual is only gushing a script of questions and answers.

1 year ago

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Ij Bowie, MD

Most of the representatives don't speak or understand English well. It makes it excruciatingly painful to get a problem solved on time. Also, their process sometimes defeats the purpose of paying for a warranty.

1 year ago

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Karen Richards Westerville, OH

I usually have to make many phone calls to phone techs I can't understand to get companies with bad reviews out to my house to fix anything. And they just do the bare minimum and don't return and finish the job

1 year ago

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Archie L Roundtree Manteca, CA

I filed a service request on May 13, 2022 for problems with the ceiling fans at my property in Apple Valley CA. As of this date, I still have not been contacted by the AHS contractor.

1 year ago

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Brandi Brown Humble, TX

I never can speak to someone that understands my problem. They are all outsourced employees from other countries. They told me a problem would be taken care of and it never was.

1 year ago

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Linda switala Apache Junction, AZ

Because AHS is not listening to me or the problem. Right now they have left me with a bad breaker box with a faulty main breaker with the possibility of a fire. They want me to pay again for a seconds opinion

1 year ago

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Dianne Barnett Springtown, TX

There isn't enough space here to describe my frustrations dealing with them just to get my dryer fixed and I have been waiting 4 months for them to get the part to fix my washing machine. I do know for sure that I have never been so angry at anyone like was with the first person I talked to to report the problems. She was hard to understand and she would not listen to me.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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Karina Gainesville, TX

Have been waiting on A/C to be fixed for three weeks an counting- do to AHS ordering wrong part. No one has been Compassionate or showing any empathy after telling Multiple associates that I have an infant and a two-year-old that I have to drive around in my car during the day and have been staying in a hotel for several nights because it's 95+ degrees here and if not had an air conditioner for three weeks. No one is taking any responsibility for this and my family and I are having to suffer.

1 year ago

Reply from American Home Shield

Hi Karina, I hate to hear about the repair issues. I would be glad to speak with you to assist with the issues that have been experienced. Please provide your property address.

Jun. 9th, 2022

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Katrina M Bass Des Moines, IA

They are quick to respond and very pleasant to talk on the phone. They get somebody out right away and those people are on it right away.

1 year ago

Reply from American Home Shield

Hi Katrina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Gayle Danels Ozark, MO

I LOVE this warranty company! They have never failed me in any claim that I have sent their way. I highly recommend this company!

1 year ago

Reply from American Home Shield

Hi Gayle, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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William Correa Orlando, FL

Great service and fast action. Did a great job. Fast service. Great communication and fast tech for the ac unit came and was great.

1 year ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Brian Patton Montgomery, AL

I had a problem with my washer they set me up with a company they came out diagnosed the problem and fixed it in a timely manner.

1 year ago

Reply from American Home Shield

Hi Brian, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Jennifer Thrift Notasulga, AL

So far they have been quick and efficient

1 year ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Angela Sioux City, IA

Usually the service is fast and efficient. I've only had one claim get lost in the shuffle, but it was eventually managed.

1 year ago

Reply from American Home Shield

HI Angela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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John T Seaton Camano Island, WA

AHS volunteered information about free rekeying of our house purchase. That is really good customer service. I rated them only 4 stars because we just started with AHS.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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E P Atlanta, GA

I have been trying to get my AC fixed for weeks now, it has taken a while and to this day, I am still waiting to hear when the new equipment will be here.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Shelley Rosedale, MD

Great customer service. Within 24 hours a service technician will come to your home to evaluate what the problem is with a water heater, washing machine, dryer, etc.

1 year ago

Reply from American Home Shield

Thanks for sharing your experience and letting us know everything worked out fine for you.

Jun. 7th, 2022

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Kumar Seerkrisenjee Fort Lauderdale, FL

so far, i have used my services for plumbing and Cascade Plumbing was very great with their work. Would recommend them all over.

1 year ago

Reply from American Home Shield

Hi Kumar, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

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Dave Paul Langhorne, PA

Had an outside faucet that was bad. Was told that the access to get to the pipe was covered. Plumber came out and refused to open wall saying it is not covered. After a month of calls was finally told that acceptor the pipe was not covered and refused to return my deductible. I wouldn't have scheduled work to be done if I was not covered and would have used my deductible to hire someone else.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 2nd, 2022