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Verified Customer

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Richard Easley, SC

Quickly handled my issue. The company that was assigned took care of the problem in a timely manner.

10 months ago

Reply from American Home Shield

Dear Richard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

star star star star star

Ronald Quail Valley, CA

Repair went as planned. Very efficient. Very satisfied with repair. Would recommend to all for repairs.

10 months ago

Reply from American Home Shield

Dear Ronald, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

star star star star star

Tonya Braxton Jacksonville, NC

Friendly customer service representatives, timely processing of my requests, and great coverage so far.

11 months ago

Reply from American Home Shield

Dear Tonya, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Yolanda Richardson Hopewell, VA

American home shield is getting a lot better with thier response time. The plumbing company rep was very professional and pleasant.

11 months ago

Reply from American Home Shield

Dear Yolanda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

star star star star star

Debbie Dallas, TX

I liked the fast service and the fact that they check to make sure you are satisfied with the set you with

11 months ago

Reply from American Home Shield

Dear Debbie, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 20th, 2023

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Verified Customer

star star star star star

Gilda Copperas Cove, TX

I had a toilet stopped up n my guest bathroom. I filed a claim and it was repaired within 24 hours! Thank you AHS!

11 months ago

Reply from American Home Shield

Dear Gilda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Lauryn Gould

I called in a service order for my refrigerator and due to the mismanagement of our case it is *still* not repaired on 10/19 with no estimated date for repair. And the cost us gone up. I am extremely unhappy with the service (or rather lack thereof).

11 months ago

Reply from American Home Shield

Dear Lauryn, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Juan Lopez Overland, MO

LIKED THE SERVICE TECH FROM ELEC CO. DI D NOT LIKE I COULD NOT CHOSE A REPLACEMENT PRODUCT OF SAME QUALITY AS WHAT I HAD.

11 months ago

Reply from American Home Shield

Dear Juan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Christine Greenville, OH

Response time is very quick. Some of the techs do a great job of repairing and teaching as well. I just wish the service was not so expensive.

11 months ago

Reply from American Home Shield

Christine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Taina Stubbs

I was told by the electrician that we needed to wait for American home shield to approve the services that we needed to be fixed and it's been over 2 weeks and we have still not gotten a response.

11 months ago

Reply from American Home Shield

Dear Taina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

star star star star star

Ted Kemmet Santa Clara, CA

Filed a claim for my hot water heater. The assigned plumber called within 10 minutes. Easy to do business with.

11 months ago

Reply from American Home Shield

Dear Ted, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star star

Pamela Cypress, TX

The technician was prompt, and professional. He identified the problem and repaired the garage in a matter of minutes.

11 months ago

Reply from American Home Shield

Dear Pamela, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

star star star star star

Jessica Dickens Pensacola, FL

They are amazing no problems always on the the job will get fixed or they will replace it I'm loving them

11 months ago

Reply from American Home Shield

Dear Jessica, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Anita Chattanooga, TN

Appliance service is good. Plumbing service with Her & His Plumbing was awful. They only diagnosed the problem never to be seen again.

11 months ago

Reply from American Home Shield

Dear Anita, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star

Jason Tucson, AZ

The level of coverage and the contractors that AHS works with are phenomenal! My home is in good hands with AHS

11 months ago

Reply from American Home Shield

Jason, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

star star star star star

Charles Compton, CA

Service calls are quick to respond. Tying to get immediate service is suspect coming from some of the vendors

11 months ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Heather Honolulu, HI

I’ve been waiting for a week now to get my appliance replaced. Everytime I call, though everyone is nice, no one can help me get an answer. I’ve been approved for a replacement and still waiting. Food is getting spoiled because I don’t have a working refrigerator.

11 months ago

Reply from American Home Shield

Heather, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Tito Mit Southfield, MI

For an emergency situation, the response time was quite high. It may not be under the control of AHS I understand. But overall good.

11 months ago

Reply from American Home Shield

Tito, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Halley S Omaha, NE

Absolutely would not recommend this company!! After paying $100 deductible to even have somebody come out they want to try to buy a part off eBay that is dirty and used have the repair person put it on thank goodness the repair person said no to a used part!!

11 months ago

Reply from American Home Shield

Dear Halley, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

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Verified Customer

star star star star star

Virginia Lancaster, TX

Good Company, provides good service and the ladies that takes the calls from companies are always so helpful.

11 months ago

Reply from American Home Shield

Virginia, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 28th, 2023

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Verified Customer

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Scott Peterson New Braunfels, TX

Horrible Experience. After paying our payments for 5 years, our AC went out. They wouldn’t cover the unit and the installation cost. They were going to replace with a different sized unit causing us to pay over $3,000 for modifications with their portion only $475. We are cancelling. Total rip off.

11 months ago

Reply from American Home Shield

Dear Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 27th, 2023

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Verified Customer

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Paras Chicago, IL

I have been a customer for over 10 years and through the ups and downs of homeownership, AHS has always come through.

11 months ago

Reply from American Home Shield

Paras, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Kamar

Consistently helpful and I’m grateful for the repairs and especially the furnace and water heater replacements.

11 months ago

Reply from American Home Shield

Kamar, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Charles

The service companies are all out of town, nothing local.

1 month ago

Reply from American Home Shield

Hi Charles, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Richard

I was supposed to get a reimbursement of $100. and never did.

1 month ago Edited August 15, 2024

Reply from American Home Shield

Hi Richard, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Manish

Slow service responding. Never fix things. Useless home warranty company!

1 month ago

Reply from American Home Shield

Dear Manish, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Veronica

Dislike their list of contractors and you can't get same day service.

1 month ago

Reply from American Home Shield

Hi Veronica, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Stacy Eiben

I had been with AHS over the span of 25 years and three homes. Unfortunately, I have seen the service deteriorate during that time and, as of today, I'm done with them. STAY AWAY FROM AMERICAN HOME SHIELD. I had been attempting to get a refrigerator icemaker repaired over the last 2 years. During that time, AHS sent out 4 different companies. One of the earlier companies fully disassembled the icemaker and used a hair dryer / heat gun to thaw the ice. While I didn't know it at the time, but the heat did damage and the tech broke some additional parts behind the icemaker and didn't put all the parts back. Fast forward 1.5 years and we had Samsung come out, at AHS' request, to see if they would warranty repair; Samsung refused the warranty due to the heat damage, missing parts, and the additional damage behind the icemaker assembly. In fact, Samsung now says it is not repairable. Over the last 6 months, I have worked with AHS to resolve the problem their techs caused. Depending on who I spoke with, I have been told numerous times they would do a cash out or replace. Call in a month later and they tell me it's my problem, because the damage is not "normal wear and tear." After going back and forth with them, I'm finally done. You win AHS...and lose. Will never go back to you again and will let everyone I know to stay away from you.

5 months ago

Reply from American Home Shield

Dear Stacy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 28th, 2024

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Linda Dow Baltimore, MD

Lately I've had bad experiences with the company I elected to advocate for me during repairs. The first time after receiving my replacement refrigerator it broke down two days later, the company assigned by ahs to repair the fridge ordered the incorrect part and never came back to complete the repair after at least a month, fortunately ahs contracted another company they repaired the fridge. Secondly the repairman misdiagnosed the problem with my dryer three times and after complaining a new company was assigned and I brought a new dryer and ahs warranty reimbursed me. Lastly a nightmare I called concerning a clogged utility sink T Mayes Plumbing was assigned in January for the repair the plumbers couldn't solve the problem , the plumbers cut my pipe causing a leak which was damaging my problem I was afraid the dampness would cause termites. water bugs a pest infestation> T Mayes plumber told my husband they would later contact us after they speaking to their manager about the pipe they damaged, Later I received a email from T Mayes asking for a review of completed work, how can the work be complete when my property was damaged leaving me in a worse situation not leaving me whole. American home shield warranty notified me after the plumbing company they assigned to resolve my problem made a false report and never contacted me initially but offer to replace the sink for almost 2,000 dollars as my only option, AHS never listened to my concerns when I complained about a leaking pipe when the plumbing company caused. I was told by their agent Ryan to contact the plumbers directly to come back and fix my pipe. The plumbers wrote a false report about my drain stack which they never tried to resolve the problem this way, the plumbers cut the pipe without trying alternate ways to resolve the problem< Someone called me from T Mayes trying to solicit me into resolving my problem by letting their company install an updated sink, I asked why should I entrust further work to them when they cut my pipe causing a leak. I was told my pipe was damaged because the sink was concrete, I replied they should've informed me of the risks before cutting my pipe. I complained to AHS unsuccessfully. before hiring another plumbing company, who resolved the leakage and verified, they never tried to resolve the problem through the drain stack this company gave me the option to unclog the sink or purchase a new sink which would be extremely cheaper. I elected not to purchase a new sink I was extremely satisfied with the work. I called AHS to ask for reimbursement and was rudely told by Jen that "No one told me to call another plumber and I should've allowed them to resolve the problem, I was told claim denied and never contacted again I told their representative the plumber made a false report and never contacted me concerning damaging my pipe but tried to charge me over 1,700 to update my sink when another company gave me options to replace the sink or repair. I was continuously dismissed by the company who was to advocate for me. I have the report from the other company. How long does it take T Mayes Plumbing to speak with their manager to resolve this conflict making me whole.

7 months ago

Reply from American Home Shield

Dear Linda, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Feb. 12th, 2024

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Jnr Temz Los Angeles, CA

They helped me in covering my roof leaks and I consider them the best with their clean job and they repair things neatly . They worth it because I love their service

7 months ago

Reply from American Home Shield

Dear Jnr, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Feb. 5th, 2024

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Sahmarié Sky Spokane, WA

American Home Shield has refused to supply me, a platinum level warranty customer, a receipt for the installation of a furnace. I have spent over 6 hours on the phone with their “customer service” call center and been promised 3 times over a week’s time, that they would email it over. I am under contract with a buyer for the sale of my house, and the lender will not move forward without the receipt. AHS does not care about their customers, no matter how much you pay. I have been forced to hire an attorney as I am now going to be forced into foreclosure after being under contract with this buyer for 3 months! AHS should not be allowed to be in business, and I would give them ZERO STARS if I could.

8 months ago

Reply from American Home Shield

Dear Sahmarié Sky, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jan. 23rd, 2024

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Amanda Campbell McKinney, TX

Please, please don't wash your money down the drain with this company. Place that $84.99 in a savings account and use it for home repairs. This product will NEVER pay for itself. 1) The companies they contract with are nearly always 1-star kind of places that are neither reputable nor honest. That's no wonder, as AHS is horrible to its providers and pays them pennies on the dollar. Reputable repair companies (I've spoken with several) have all broken ties with them. You cannot choose your own repair company. There will be ONE vendor in your area available, maybe 2. 2) If you have a big-ticket item, it will not be covered. Your contract will say that it is there to cover normal wear and tear. But not if it's a $3,000 evaporator coil. They'll pay for labor and a few other things. You'll owe $3,000 of the $3700 bill. 3) You will WAIT and WAIT and WAIT for repair. The repair company will indeed call you within 24-hours per contract, but they will not be able to come assess your leaking water heater for 3 more days. Then they will need to put you on the schedule for replacement once AHS approves it, which will take another 2-3 days. So plan on being without hot water for a week. You will call AHS and find that there is no "emergency" or "escalated" importance process for claims. You contract will state that your vendor does not have to arrive at the residence before 7 days. And I promise, as a warranty claim, you are not the priority. A friend will be able to call them separately for service and they will magically be able to respond the following day. 4) You'll still have to pay - a lot. Even if the cost of the water heater is covered, there will be elements that "must be modified for liability" that will cost 75% of the total cost of replacement ($1400 - we replaced on our own for $2200 the next day instead of waiting a WEEK for water). Friend, it's just not a wise investment.

8 months ago

Reply from American Home Shield

Dear Amanda, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jan. 5th, 2024

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Verified Customer

star star star star star

Robert Palm Desert, CA

The Service Provider was prompt, courteous, and finished in no time. We are pleased with the outcomes thus far. Thank you.

11 months ago

Reply from American Home Shield

Robert, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

star star star star star

Paul Parry Billings, MT

The company that AHS used was very good. They had to order a special part then came back weeks later when it came in and installed it

1 year ago

Reply from American Home Shield

Dear Paul, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Grace Gilbert, AZ

When call for a service request, you outsource your call center. When I call the person that answers the phone has such a thick accent. I cannot understand a word they are saying.

1 year ago

Reply from American Home Shield

Grace, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 25th, 2023

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Verified Customer

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Juanetta Wallace Brooklyn, NY

My upright refrigerator is still not working properly. The icemaker is making pyramid ice at the bottom. It will be serviced again on Thursday of next week. This makes the 4th time.

1 year ago

Reply from American Home Shield

Dear Juanetta, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Helen Boardman, OR

I was assigned a company that did not fix Samsung products. I had told AHS representative the make of my dishwasher. This delayed the repair for a week.

1 year ago

Reply from American Home Shield

Dear Helen, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

star star star star star

Tanya Denver, CO

AHS has been amazing getting both our heat pumps back up and working. The company they contract out with has been amazing too.

1 year ago

Reply from American Home Shield

Dear Tanya, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Courtney Santa Clara, CA

This is the worst company I have ever dealt with. They are so incompitant they can't even get my duplex sides straight regardless of slow I speak, how many times I call and spell it out for them. This worthless company just charged me another $100 for now reason which I will be fighting since you can't get it figured out and the customer in this situation is right.

1 year ago

Reply from American Home Shield

Dear Courtney, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 21st, 2023

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Verified Customer

star star star star star

John Meridian, ID

Very satisfied with our knowledgeable service technician and AHS taking care of our unfixable microwave/oven combination.

1 year ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

star star star star star

Asheesh DWIVEDI

Excellent customer service, value for money and peace of mind. A must for all home owners. American Home Shield Rocks!!!!

1 year ago

Reply from American Home Shield

Asheesh, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Michael Mabank, TX

US Air still has not completed the work, no matter how much I tell them I live alone and I get home every day at 6pm they text me at 1:30 letting me know they are on 5he way.well apparently it doesn’t matter how much I tell them I don’t get home till 6 they still show up while I am at work. I suppose it will not get resolved. US Air has the worst customer service of any company I have encountered.

1 year ago

Reply from American Home Shield

Dear Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Sep. 18th, 2023

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Verified Customer

star star star star star

Arthur Castro Spotsylvania, VA

It’s a great company and having them is a wonderful peace of mind to have. Thank you for awesome support an American company you can trust.

1 year ago

Reply from American Home Shield

Arthur, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 13th, 2023

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Verified Customer

star star star star star

Robert

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2023

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Verified Customer

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Ronald Perrin Bensalem, PA

I had two options only of either paying $1,500.00 for Freon charging that may work for long or purchase a new system for over $7,200.00. Either way I was not getting any support from AHS!

1 year ago

Reply from American Home Shield

Ronald, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

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Carlos El Paso, TX

It's been 6 weeks since my washer stopped working and AHS has yet to supply the necessary parts. Also, I had another appliance on the service call and it hasn't been fixed either because AHS does not allow one item to be repaired at a time. In other words, since 2 items are on the service ticket all parts must be in for both appliances for repairs to take place on either item. In fairness, and after repeated calls, AHS said it would refund the cost of the service call.

1 year ago

Reply from American Home Shield

Carlos, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 7th, 2023

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Verified Customer

star star star star star

Reggie King

Everything was taken care of appropriately and additional information was provided to prevent further complications with Air Conditioning equipment.

1 year ago

Reply from American Home Shield

Reggie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Eli Honolulu, HI

I've been with the company over 15 plus years. They seem to be getting better the past 2 years. Much better repair people being sent out. Company still drags its feet about broken equipment and replacement of non-functional appliances.

1 year ago

Reply from American Home Shield

Eli, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Kimm Hull, IA

The employees of AHS, are top notch 100% professional, knowledgeable, polite Would highly recommend to friends, and family, which I already have.

1 year ago

Reply from American Home Shield

Dear Kimm, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Daniel Lugo (FrostedFlames)

The worst company ever I had contact just come and tell me how to fix the issue and still charge me $100 for a service fee I asked them to cancel my account They told me I got a call back I never did I've only found one good contractor through this company while there must be premiums are $100 a month as soon as this last request call is finished my contract is done

1 year ago

Reply from American Home Shield

Dear Daniel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 5th, 2023

American Home Shield Reviews