star star star star star

John Zaragosa Corpus Christi, TX

I was a member when you just called in for service and spoke to a friendly customer representative. I left for a year several years ago but then signed back on after a year and plan to stay with a company I feel has been reliable and professional. There have been a couple of bumps along the way but they were positively worked out. With today prices on home services, it pays to have a company that can help you out a bit.

6 years ago

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Sherrie Mathis Perry, GA

I was having problems with my air conditioner...called AHS and they took care of everything. A local company was at our house within a couple of days..assessed the problem and fixed it. AHS automatically deducted our fee and that was the end of the story. How easy could that be and how nice when everything is usually such a nightmare to get things done to have someone take control and do the work for you. I could not be happier with my first experience.

6 years ago

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Thomas Frketic Jacksonville, FL

I received excellent service from both AHS as well as the appliance repair company they sent to repair the 42year old wall oven at my house. The oven Modern Maid is no longer even produced, but the technician from Burton's Appliance managed to find the parts and expertly repair the oven. Great job done by AHS and David Burton of Burton's Appliance.

6 years ago

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PT Woodstock, GA

I have AHS service contract for over 20 years to cover appliances in my house. Overall I am very satisfied with the coverage whenever I needed service to fix the problems. AHS is prompt in responding to my requests for service and follows up until the issue is resolved. My only negative comment is time it takes to reach the AHS agent when the issue escalates to repair or replace if the parts are not available. It takes average 45 minutes on phone to get agent online.

6 years ago

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Cynthia Weisser Pittsburgh, PA

We have had AHS for several years. We have had several appliances serviced in our home...dryer, washer, fridge, stove, microwave and bathroom exhaust. AHSwas awesome to work with and the companies they sent were easy to work with. Our microwave stopped working recently and couldn't be fixed. All I needed to do was go to the approved website and pick one. AHS set up for installation. Very easy. All this was done under one deductible that I paid for the original service call. Would recommend AHS.

6 years ago

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FLORENCE DORNAN Arlington, TX

I have been with American Home Shield for about twenty years and have been very happy with their services. It is a wonderful feeling to know if any appliances fail, I am covered to have them fixed or replaced. We even had our air conditioner replaced. In most cases repair folks call immediately to set up a repair time. I think the monthly fee and co-pay are worth the money.

6 years ago

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Sylvia Allen Las Vegas, NV

AHS was great, I just purchased my home in March and the inspector didn't see any problems with my AC but when it was time to use the AC, there was a problem. I called AHS, and they sent a company out to evaluate the problem and they discovered that I needed a new compressor, it would have cost me over $2,000 to replace the part but all I had to pay was a $75.00 service fee and $175.00 for the refrigerant. I'm happy and cool. S. Allen

6 years ago

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Kathy A Cox Kountze, TX

American Home Shield is the greatest! Our refrigerator went out 1 day before Hurricane Harvey hit. We were flooded in but not flooded, our little town was a island. When I made the call for service they were so helpful and fast. The places that should have serviced us could not get to us but they worked with me on the phone to find someone who could. As soon as they were able to reach us the refrigerator was replaced. I found them to be so willing to go above and beyond during a difficult time to help us.

6 years ago

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Susan Snyder Roanoke, VA

I was very happy with my experience with AHS when my water heater quit working. I reported it via computer and received a prompt reply with a referral to a service company. Since the problem happened on a week-end the plumber came out on Monday. He fixed the problem, checked out the water heater completely and even discovered that some of my circuit breakers had been mislabeled for over 20 years. He fixed those as well. He was very professionable and knowledgeable. I was very happy with the service.

6 years ago

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cathryn lancaster

AHS was remarkable. The repair concerns a refrigerator. The technician was sent out within 24 hours of logging in for repairs. He could not repair. I was given an option of a generous cash settlement or selecting a refrig from there options or one from anywhere. I choose to select one from an outside source within the offered price. It was delivered promptly. The delivery men were wonderful. Could not be more pleased with replacement frig The charge was paid quickly by AHS. AHS could not have been better!!!

6 years ago

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Rebecca Lopez Spring, TX

I contacted AHS on line on a Sat afternoon regarding our water heater. I received a call from the plumbing company on Sunday to set an appointment for Monday morning. The plumber arrived on time. The water heater needed replaced. The first available appointment to replace was the next morning. The plumber arrived with a helper, again on time, to replace the water heater. They were done within an hour. A half hour later I had hot water. Fast, Easy, Convenient! What more can I say.

6 years ago

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Cassandra Perkins Channelview, TX

I have been trying to contact America Home Shield concerning my Whirlpool Microwave since 9/8/2017. The contractor came out and checked it out.Later I found out the company no longer have the part to repair the Microwave from AHS. I have been trying to contact AHS to try and get this matter solved but I am always put on hold for 1 hour or longer> I would appreciate if some one would contact me to solve this matter. I have received (2) two E-mail about my contract will be cancelled I have paid the contractor for their service which was $75.00 on9/6/2017 and my Bank account is debited monthly for payments. Thank You

6 years ago Edited September 14, 2021

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Gregory Williams

My dryer wet out and I went on line to request repair. The company immediately sent me a confirmation and notice as to which repair service would contact me. They called the next morning and scheduled an appointment to come and repair my dryer. The service technician showed up on time and was able to quickly repair the dryer with parts he had on his truck. He was quick, quiet and cleaned up after himself. I am very glad I have American Home Shield coverage!

6 years ago

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Reza Temple City, CA

We had an issue with our washing machine's door and scheduled an appointment with HSA online. Once the service company was assigned, I read their reviews and realized that they have many negative ones. So I called HSA and asked them to change the service company. The lady I talked to gave me a few company names and patiently waited on the phone for me to read their reviews. I finally picked one and she re-scheduled our appointment with the new company. I should say that it took me a while to get to the customer service rep, but she really did a great job.

6 years ago

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Courtney Itasca, IL

We have had AHS for 4 years now. We have requested service twice (furnace and oven) and both times we had a great experience. It's super easy to request service - just log into your account and fill out the form and pay. In both cases, a service provider called me back within 2 hours of submission to set up an appointment. The service providers were both great - on time, had the parts with them, fixed the problem.

6 years ago

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Arooj Naeem Washington, DC

American Home Shield has been a reliable choice for my home protection needs. The service covers a wide range of appliances and systems, providing comprehensive protection. The claims process is generally smooth, and customer service has been helpful in addressing any issues. While the service fee and plan costs can add up, the peace of mind and coverage make American Home Shield a valuable investment for home maintenance.

9 months ago

Reply from American Home Shield

Arooj, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Dec. 8th, 2023

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Tyrone Walton Atlanta, GA

I was turned on to insurance for your home from a buddy and he proposed AHS. I read over their policies and signed up. About a year went by and the micro wave went out. They sent out a repairman; $75 charge and he could not fix so they replaced same make and model. I was hooked after that and also they offer parts for appliances at a cheaper cost thru their network.

11 months ago

Reply from American Home Shield

Tyrone, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 9th, 2023

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Nini

American Home Shield has been a remarkable source of affordable domestic assurance for my family. They kept it from becoming truly expensive. They constantly ensure that everything I request is taken care of. I would without a doubt recommend them because every time I call, they pick a company to come out, and they call me back within an hour, give me a call, and let me know what time they can come, which is awesome. They consistently call me right away absent and let me know exactly when they'll be out of the office. The majority of those who were chosen were genuinely excellent at what they did. They were professionals who put on their booties recently.

1 year ago Edited July 21, 2023

Reply from American Home Shield

Dear Nini, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Aug. 16th, 2023

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DIY Guy Cathedral City, CA

I received this warranty policy in connection with a home purchase. Being an older home I didn't know what problems lurked. Fortunately I did because I had a number of minor plumbing and electrical issues. The deductible for each repair was only $75.00 , which is $10 or more less than the competition. Since there was an occasion when the problem was not resolved, I didn't have to pay any additional fees. I saved a considerable amount of money and hassle thanks to this policy. The company was highly responsive. They were very helpful when I needed assistance, and contacting a real person was very easy. Their online site was easy to navigate. The technicians were of adequate competence and service was good. The company seemed interested in my satisfaction. However, apparently they lost money on me, so they were not willing to offer me a new policy when the first one terminated after a year.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2023

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James Woods Lakeland, FL

I never knew there were so many home protection companies. I chose American Home Shield many years ago and are very happy with them. I have had many claims as the years wet by and each and every time they were very quick to respond and fix any problem to my satisfaction. They fix or replaced our washing machine, stove, refrigerator, air conditioner many times and many other things. When ever I called they had service people over the next day to repair or replace the problem. Every time I called in they always asked if there is anything else that needs repair. They replaced many items because they were beyond repair without any argument. There are many choices for home repair, but there is only one AMERICAN HOME SHIELD. I'm very lucky I selected them to start off with. I have no desire to switch because nobody could possibly give me better service. If you try American Home Shield you will see yourself why I will not chance changing to another company. When you are 100% satisfied with a companies services why change!!! I hope you are smart enough to try them first, as I did.

2 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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David Smith WA

Have used American Home Shield for two different houses. First house in Stockton. Had to make a call when my AC was not working. Hard to test that in the winter. It took a week to get a tech to come service it but that was faster then if I tried myself because I did call around and check. A heatwave does that. So no issues on that. I had it for the second house I purchased and currently live in. Used it twice in 18 months. The first time for a burner on my stove that failed and the second time for a light in the kitchen controlled by two different wall switches. The tech was good. No issues.

2 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your American Home Shield service experience.

Aug. 1st, 2022

star star star star star

lozeerose San Antonio, TX

AHS adds plenty of value for their service. For example, their max coverage is less than their service fee, at around $68 per month, has given me great piece of mind. Like many homeowners who've bought existing homes recently, the appliances that are left behind, including HVAC, electrical, plumbing, etc., tend to be in good working order and usually of a decent look, so we keep them around. The issue with doing that is that the warranties on those items are typically expired when you close, so unless you have some funds in the bank for a costly repair and/or replacement, AHS covers you. Not only is their coverage fair and comprehensive, but I've also submitted a couple of claims in the past 4 years and the caliber of the contractors has been great. Moreover, AHS has improved their website's UI and features so that with some claims, you can choose your preferred contractor based on customer reviews and such. This feature has been invaluable to me and has caused me to continue purchasing coverage from AHS and even become a customer of those contractors when in need of non-claim services.

2 years ago Edited January 14, 2022

Reply from American Home Shield

Hi Lozeerose,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 14th, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

Some people don't know about Home Warranty coverage. I didn't know about it until a few years ago when money got tight and everything needed to stay on budget. One thing people overlook is the need to keep their appliances in good working order. Just when you don't need an added expense, your refrigerator or over or washing machine will breakdown. Repairs sometimes cost more than buying a new appliance. Unlike homeowner insurance, home warranties will give you incentive for covering the cost of necessary home items. Homeowner insurance coverage handles natural disasters and fire, theft. But sometimes the refrigerator breaks down and you can't afford to buy a new one. This is where the home warranty comes in. I did a lot of looking in my state and found American Home Shield that can fit anyone's budget to make you're not going to be without something you desperately need in your home.

2 years ago

Reply from American Home Shield

Hi Robert. We are so excited to read you review. It makes us very happy to know you see the value in having American Home Shield as a home warranty company. We can't wait to provide you with great service whenever you need to use your coverage. Thank you for trusting AHS.

Dec. 15th, 2021

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JJ Jenkins CO

We have had policies with this company for multiple homes that we have lived in. We have also had policies with them for homes and apartments that we used as rentals. They have been easy to communicate and they have covered things that have broken like hearing and air conditioning systems. They are quick to come out and inspect problems and quick to get things fixed. We are very satisfied as customers of their company. As long as you make the recommended cleaning and inspections and keep service records, you will be spared from major expenses to have them fixed when they break or stop working properly.

2 years ago

Reply from American Home Shield

Hi JJ. Thank you so much for taking time to let us know about your experiences with AHS. We are very happy to know that you have found the value in the coverage we offer. We look forward to providing you with great service for many more years to come.

Dec. 15th, 2021

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Verified Customer

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Steven

5/15/24 AC request started 7/31 Repaired

2 weeks ago

Reply from American Home Shield

Hi Steven, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Elbert

My air conditioner is still flooding my house!!

3 weeks ago Edited August 28, 2024

Reply from American Home Shield

Hi Elbert, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Ruail Birmingham, AL

A home warranty is good but not with American Home Shield. I pay $94 a month, $125 for each request. I have had to pay the repairmen out of my pocket but do not get my 125 back. It’s a rip off and I would not recommend this company to anyone. Keep your money in your pocket or find another home warranty.

9 months ago

Reply from American Home Shield

Dear Ruail, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 13th, 2023

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Verified Customer

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Laura Parrish, FL

Claims are addressed immediately. The team that arrives are professional and very qualified to fix my issue quickly

10 months ago

Reply from American Home Shield

Dear Laura, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Kamran Saratoga, CA

AHS was very helpful in prompt dispatch of the service staff and followed the case until the problem was resolved.

10 months ago

Reply from American Home Shield

Dear Karman, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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mlndy boyd

It took a couple of weeks for the repair to come but it wasn't AHS fault the company had a shortage of workers

10 months ago

Reply from American Home Shield

Mindy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Leslie Keller, TX

Professional service. The technician was very knowledgeable and performed the job without any trouble.

10 months ago

Reply from American Home Shield

Leslie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Sherry Brewer Hampton, GA

I like American Home Shields prompt response to all of my issues. Very pleased with the professionalism they exhibit.

10 months ago

Reply from American Home Shield

Dear Sherry, , We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Kenneth MS

I am Pleased with AMH at this point. I looked at other companies but I am satisficed with American Home Shield

10 months ago

Reply from American Home Shield

Dear Kenneth, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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MaryPat Healey Harvard, IL

I had four appliances that needed to be looked at. AHS was responsive, all were professional and personable.

10 months ago

Reply from American Home Shield

Dear Mary, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Darlene Biskie Carthage, MO

It is worth the money even with the monthly payment and the deductible with each request, you are still saving on the parts and labor.

10 months ago

Reply from American Home Shield

Dear Darlene, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Love Butler Oxon Hill, MD

Overall better than no coverage, but quality of vendors, response time and increase in yearly premium with no substantive changes in services are drawbacks.

10 months ago

Reply from American Home Shield

Dear Love, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Jeanna Phoenix, AZ

Inability to repair older appliances and you don’t replace them when repair doesn’t work. Quality of workers sent to house is mostly low. Difficult to get second visit for same broken appliance.

10 months ago

Reply from American Home Shield

Dear Jeanna, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 6th, 2023

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Verified Customer

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Molly Fitch Palm Desert, CA

In 2022 it was very difficult to get them to replace our broken AC. It took 3 months. Service on other issues has been very good, and they are earning back my business.

10 months ago

Reply from American Home Shield

Dear Molly, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Eli Missouri City, TX

The company that was sent has come by twice and yet have not found problem with washer but they still trying

10 months ago

Reply from American Home Shield

Dear Eli, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Nov. 6th, 2023

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Verified Customer

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Sheila

Wasn't able to fix my problem, but was able to eliminate the electrical questions so now I can address the real issue.

10 months ago

Reply from American Home Shield

Shelia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Alicia Minneapolis, MN

They save me the stress of ‘what do I do’.. I can just open a ticket and it’ll get taken care of!

10 months ago

Reply from American Home Shield

Dear Alicia, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Aly Ferst

Very good service The service company called me right away. Fix everything. It was a pleasurable experience.

10 months ago

Reply from American Home Shield

Dear Aly, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Yuki A Dallas, TX

I think when a particular technician comes out, they need to take a look at a few things within the same request. Having to call everytime is a bit of a hassle.

10 months ago

Reply from American Home Shield

Dear Yuki, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Elizabeth Oakdale, CA

Best decision I have ever made. They are prompt in responding and issues resolved in quick timely manner.

10 months ago

Reply from American Home Shield

Dear Elizabeth, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Anitra Lambert Happy Valley, OR

10 months ago

Reply from American Home Shield

Anitra, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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The McCulloch Family Farm Peoria, AZ

Listen to your customers. The shady contractor that comes and does the diagnosis doesn’t even to any tests to see if the system is functions or not and why it may not be. Just looks at it and says they won’t approve it - her is a private quote for us to come do the work. Then I had to fight to get a second diagnosis.

10 months ago

Reply from American Home Shield

Dear McCulloch Family, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Susan Brown Leland, NC

They have been prompt in providing a service provider. Also , the providers have been professional and efficient.

10 months ago

Reply from American Home Shield

Dear Susan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Hooman Hedayati

One claim only and they were able to repair my washing machine in a timely manner with just a $120 deductible.

10 months ago

Reply from American Home Shield

Dear Hooman, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Verified Customer

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Bernice

All of the Job were completed! I wouldn’t be able to get repairs done without American home shield.

10 months ago

Reply from American Home Shield

Bernice, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Mickie Brown Dripping Springs, TX

I appreciate that there is always someone available to answer questions and to get me the help that I need.

10 months ago

Reply from American Home Shield

Mickie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 25th, 2023

American Home Shield Reviews