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Donna Lansdowne, PA

If only I could give a 0 star. I made one service call with in a year of monthly fees and a $75 service call fee for them to tell me a garbage disposal on contract is covered but not

4 years ago

Reply from American Home Shield

Hi Dona,
I hate to hear about your less than satisfactory experience. I would be glad to speak with you and get the issue resolved.

Mar. 26th, 2020

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Donald Morse Independence, MO

They were very good. Efficient, had to order parts put them on right away. Everything works fine.

4 years ago

Reply from American Home Shield

Hi Donald,
It was a pleasure to read your review about your American Home Shield experience and the parts that were ordered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

star star star star star

Ray Severn, MD

The customer service and prompt appointing of a service provider was remarkable.

4 years ago

Reply from American Home Shield

Hi Ray,
It is always a pleasure to read great reviews about our customer experiences and the contractors that complete each repair! I hope you continue to enjoy the level of service that have been exemplified.

Mar. 5th, 2020

star star star star star

Ben Porter New Braunfels, TX

Great service as usual. Service provider was great although it took a while to receive service

4 years ago

Reply from American Home Shield

Hi Ben,
It is always great news to hear form our customers about their home repairs that have been completed by AHS. I hope you continue to enjoy!

Feb. 7th, 2020

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B Leon Pleasant Hill, CA

I appreciated the response timelines of my repair request and referral to Major Home Appliance.

4 years ago

Reply from American Home Shield

Hi B Leon,
I am pleased to hear about your repair request that was completed by Major Home Appliances. I hope you continue to enjoy AHS and the service we provide!

Feb. 6th, 2020

star star star star star

Kevin Tucker Union City, CA

We have had American Home Shield for 35 years as always get it serviced from the people they send

4 years ago

Reply from American Home Shield

Hi Kevin,
Your patronage for the past 35 years is more than appreciated on behalf of American Home Shield. It is not everyday that we hear about a long time customer of 35 years and would like to thank you for allowing us to service your home repair needs!

Jan. 17th, 2020

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Kim Buysse San Diego, CA

Our track light system is out in our condo. I fully expect to buy light bulbs when they go out but I couldn’t believe a failed track system was not covered. I will not renew. A huge waste of hard earned money

4 years ago

Reply from American Home Shield

Hi Kim,
Thank you for sharing feedback about your most recent service request to have the track light repaired. I would be glad to speak with you about the issue.

Jan. 16th, 2020

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Esthela J Limon Livermore, CA

It would be nice if they take care of the customers! i have a water heater problem for almost a month and still can't get hot water for my kids to take a shower!!!! that's really BAD

4 years ago

Reply from American Home Shield

Hi Esthela,
I hate to hear about your American Home Shield experience and the delay in service to have the water heater repaired. I would be glad to speak with you and reach a resolution.

Jan. 15th, 2020

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Tameka Wichita, KS

Very good customer service, very detailed In handling each call I’ve placed to them.

4 years ago

Reply from American Home Shield

Hi Tameka,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 8th, 2020

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Betty Vallejo, CA

The service was great. I called on a Saturday and the technician contacted me early Monday morning

4 years ago

Reply from American Home Shield

Hi Betty,
I am pleased to hear about your most recent customer service experience and the technician that serviced your home repairs.

Jan. 8th, 2020

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Colleen Colleyville, TX

I am extremely disappointed that it takes a week for them to get a part authorized then you have to make another appointment for them to come back again before something is fixed

4 years ago

Reply from American Home Shield

Hi Colleen,
I hate to hear about your most recent experience and delay in service that it takes to get a part authorized. I would be glad to speak with you and get the issue resolved.

Jan. 8th, 2020

star star star star star

David West Arlington, TX

Great scheduling. Technician was prompt and completed the work to my satisfaction

4 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 3rd, 2020

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Ruben Galindo Las Vegas, NV

I had a plumbing issue and they responded quickly. No problems It was amazing.

4 years ago

Reply from American Home Shield

Hi Ruben,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 30th, 2019

star star star star star

Monica Osunlana Arlington, TX

I had a wonderful experience with AHS. The service representative was absolutely amazing.

4 years ago

Reply from American Home Shield

Hi Monica,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 30th, 2019

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H.Munoz Buda, TX

Very impressed with how quickly a service repair person is scheduled..we really like that.

4 years ago

Reply from American Home Shield

Hi H. Munoz,
Your feedback about the appliance contractor is more than appreciated. I hope you continue to enjoy your American Home Shield warranty!

Dec. 27th, 2019

star star star star star

Tammy Fort Wayne, IN

Very polite & professional. Service was fantastic. Problem was resolved & repaired.

4 years ago

Reply from American Home Shield

Hi Tammy,
I hope you continue to enjoy AHS and the customer service that we provide!

Dec. 19th, 2019

star star star star star

Doyle Criswell Charles Town, WV

We have been happy with the service and the repair was great. The service people are good

4 years ago

Reply from American Home Shield

Hi Doyle,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 19th, 2019

star star star star star

Dean Vesperman Prescott, WI

A great experience! Every time we needed something repaired it has never been a hassle!

4 years ago

Reply from American Home Shield

Hi Dean,
I hope you continue to enjoy AHS and the customer service that we provide!

Dec. 17th, 2019

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BONNIE A SEARS Henderson, NV

After a few phone calls, I got Ideal to come out the next day. Everything works now. Thank you!

4 years ago

Reply from American Home Shield

Hi Bonnie,
I am glad to hear about your issue that has been fixed through AHS!

Dec. 16th, 2019

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Sandi Glenn Phoenix, AZ

Were so fast and sent a great company representative out to me. Did a great job.

4 years ago

Reply from American Home Shield

Hi Sandi,
I would like to thank you for providing feedback about your American Home Shield experience! I hope you continue to enjoy the customer service we provide!

Dec. 16th, 2019

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Chris Worsley Chandler, AZ

AHS responds quickly and always refers the proper company to handle the repair necessary.

4 years ago

Reply from American Home Shield

Hi Chris,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Dec. 16th, 2019

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Chanchal Saha Beacon, NY

This is total SCAM. A bunch of losers run this crap. Please do not fall for their lies. They will not solve any of your problem. I do not understand why there is no lay suit against this idiots!!!

4 years ago

Reply from American Home Shield

Hi Chanchal,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.

Dec. 13th, 2019

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John Sterling Heights, MI

4 months without a working stove, multiple repair attempts without resolution. Missing parts delayed repair four times. Company non responsive just state I can see this is bothersome that you do not have a working stove.

4 years ago

Reply from American Home Shield

Hi John,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.

Dec. 7th, 2019

star star star star star

Jeannette Sedona, AZ

Excellent service in a timely manner and I am very pleased with the companies choices of repairmen

4 years ago

Reply from American Home Shield

Hi Jeannette,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to have more good experiences!

Dec. 7th, 2019

star star star star star

Osvaldo Temecula, CA

AHS if necessary if you own a home. Excellent service covering a lot for very little.

4 years ago

Reply from American Home Shield

Hi Osvaldo,
Thank you for sharing your feedback. I hope you continue to enjoy your American Home Shield warranty!

Dec. 7th, 2019

star star star star star

Kevin Sandlin Chesapeake, VA

From start to finish, still waiting on final delivery though, has been a very smooth process.

4 years ago

Reply from American Home Shield

Good afternoon Kevin,
I am glad to hear that you have enjoyed American Home Shield's coverage and the service we provide!

Dec. 4th, 2019

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Blanton Barber

The Technician was very good and was very knowledgeable about the job

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Blanton,
I am glad to hear about the service request that was completed on the hot water heater. I hope you continue to enjoy AHS and the service we provide.

Dec. 3rd, 2019

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Vicki Royce Cortez, CO

Very quick to respond to claims they have very qualified technicians to service you

4 years ago

Reply from American Home Shield

Hi Vicki,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and hope to make the necessary changes.

Nov. 27th, 2019

star star star star star

Bertha Johnson Augusta, GA

Consultant was very helpful and handled my service request in a professional manner.

4 years ago

Reply from American Home Shield

Hi Bertha,
I am glad to hear about the service request that was completed. I hope you continue to enjoy AHS and the service we provide.

Nov. 26th, 2019

star star star star star

John G Littleton, CO

Easy to work with. Handled my request for more immediate service professionally and politely.

4 years ago

Reply from American Home Shield

Hi John,
I am glad to hear about your AHS service experience and hope you continue to enjoy!

Nov. 26th, 2019

star star star star star

Shawn Legrand San Diego, CA

Efficient and Timely. Our tech was very knowledgeable and worked quickly and correctly.

4 years ago

Reply from American Home Shield

Hi Shawn,
It is a pleasure to read your review and I hope you continue to enjoy AHS!

Nov. 26th, 2019

star star star star star

Greg Monette Orange City, FL

The Freon was toooo expensive but the service was GREAT! GREAT FOR SERVICEMAN also..

4 years ago

Reply from American Home Shield

Hi Greg,
Thank you for sharing your American Home Shield experience. It is always a pleasure to hear about our technicians that provide great customer experiences.

Nov. 14th, 2019

star star star star star

Martin Key West, FL

Quick reliable service. The service provider was excellent. Definitely recommend AHS.

4 years ago

Reply from American Home Shield

Hi Martin,
It is always a pleasure to read our customers feedback. I am glad to hear that you have enjoyed AHS and the coverage we provide!

Nov. 13th, 2019

star star star star star

Jay Hargett Tomball, TX

Quick and full coverage! The coverage replaced the nearly entire a/c unit, so, no complaints here!

4 years ago

Reply from American Home Shield

Hi Jay,
We are pleased to hear that you have enjoyed AHS and the coverage we provide! I hope you continue to enjoy!

Nov. 9th, 2019

star star star star star

Pam Queen Creek, AZ

So easy to book online with the problem I was having. Even paying online was fantastic!

4 years ago

Reply from American Home Shield

Hi Pam,
Thank you for sharing your experience with us about the use of the online portal. I hope you continue to enjoy American Home Shield and the service experiences we provide!

Nov. 4th, 2019

star star star star star

Kathie nordwall Dallastown, PA

Great company to work with. Always customer friendly and works diligently to solve problems.

4 years ago

Reply from American Home Shield

Hi Kathie,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty experience!

Oct. 28th, 2019

star star star star star

Karl Williams North Las Vegas, NV

Service was promptly responded after it was requested and service was done the following day.

4 years ago

Reply from American Home Shield

Hi Karl,
It is our goal to provide you with an unforgettable American Home Shield experience. We hope you continue to enjoy the home warranty!

Oct. 28th, 2019

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Angela Waits St Louis, MO

We have had a refrigerator broken for a month they keep saying they cant get a hold of the contractors they send out. This feels like such a scam to me. Terrible company. Would give zero stars if I could.

4 years ago

Reply from American Home Shield

Hi Angela,
I hate to hear about the delay in service that you have experienced to have the refrigerator repaired. I would be glad to speak with you and assist to get the issues resolved.

Oct. 28th, 2019

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susie Austin, TX

fast service, we appreciate getting an appointment scheduled quickly. plumber was on time and communicated well

4 years ago

Reply from American Home Shield

Hi Susie,
We strive to provide you wit a great customer service experience and knowledgeable, contractors to complete the job. We hope you continue to enjoy!

Oct. 9th, 2019

star star star star star

Bob Harvey St Louis, MO

Fast and effective, AHS responded quickly and found competent people to effect the needed repairs.

4 years ago

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Larrisa Rangel Austin, TX

American home shield has denied our claims on our warranty policy when they are clearly covered. They give you the run around and the service techs that have come out do the same.

4 years ago

Reply from American Home Shield

Hi Larissa,
I hate to hear about your most recent experiences and the claims that were denied. I would be glad to speak with you to discuss the contract coverage.

Oct. 2nd, 2019

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Steve Leong

The disposal was leaking. They sent a tech and after a brief look and he claimed it is an installation issue because of his diagnosis AHS denied our claim. Then, he gave us an outrageous estimate to replace.

5 years ago

Reply from American Home Shield

Hi Steve,
Your concerns are understood with the denial of the garbage disposal service claim. I would be glad to speak with you to reach a resolution.

Sep. 17th, 2019

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Norma San Angelo, TX

The whole ordeal went on for 4 days and I am very disappointed in the way in which my situation was handled. I would love for management to reach out to me so this can be discussed.

5 years ago

Reply from American Home Shield

Hi Norma,
I understand your frustration with regard to the delay in service that was experienced to have your repair completed. I would be glad to speak with you and discuss your experience.

Aug. 29th, 2019

star star star star star

George Buckeye, AZ

Quick service, great job. Already recommended a few neighbors. Will recommend more

5 years ago

Reply from American Home Shield

Hi George,
Your feedback and recommendations to American Home Shield are more than appreciated. We hope you continue to enjoy!

Aug. 27th, 2019

star star star star star

Diana Fried Santa Fe, NM

Excellent service all around - we've gotten quick response and problems having taken care of

5 years ago

Reply from American Home Shield

Hi Diana,
I am pleased to hear about your AHS experience and the service that was provided within a timely manner.

Sep. 3rd, 2019

star star star star star

James Birkentall Altamonte Springs, FL

Great services! Always very professional and polite technicians that do the work.

5 years ago

Reply from American Home Shield

Hi James,
It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!

Aug. 26th, 2019

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Steve R Allentown, PA

Called for key change service and A H S was prompt and courteous in arranging the service.

5 years ago

Reply from American Home Shield

Hi Steve,
It was a pleasure to read your feedback about AHS and the exceptional customer service that you have experienced! I hope you continue to enjoy your AHS home warranty.

Aug. 20th, 2019

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Lorraine Mt. Pleasant, SC

I am owed a refund of $283.07 from AHS for overpayment. They told me the refund would be processed in 7 - 10 business days. That was a long time ago. I can't get my refund from this company!!!!! Run from this company!!!!

5 years ago

Reply from American Home Shield

Hi Lorraine,
Your concerns are understood regarding the delay in service that you have experienced to receive a reimbursement. I would be glad to speak with you and reach a resolution.

Aug. 19th, 2019

star star star star star

Georgia Martin Fresno, CA

I have been a member for quite a bit of years...thank you for taking care of my problems....

5 years ago

Reply from American Home Shield

Hi Georgia,
Your patronage to American Home Shield is more than appreciated and we hope you continue to enjoy!

Aug. 19th, 2019

star star star star star

Alicia Walker Manchester, GA

Love this company they brought me the best Plummer ever!! I had him 2 times he was exceptional!

5 years ago

Reply from American Home Shield

Hi Alicia,
Your feedback is more than appreciated! It is our goal to provide you with the best contractors and customer service experience.

Aug. 12th, 2019

American Home Shield Reviews