check_circle

Verified Customer

star star star star star_border

Robert Allan Pyle El Cajon, CA

Fixed problem quickly. Technician was very professional

1 year ago

Reply from American Home Shield

Robert, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Mario

The company you sent claims that the garage door rails, springs and cables were not covered and made me pay $ 600

1 year ago

Reply from American Home Shield

Dear Mario, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star_border star_border

Chavon McNeil Helena, AL

I like AHS overall but would like to see more discounts offered to customers

1 year ago

Reply from American Home Shield

Chavon, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Joel Pousson Kingwood, TX

I have been waiting on a refund from a contractor mistake for over 2 weeks,very disappointed

1 year ago

Reply from American Home Shield

Dear Joel, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Michael Richmond, IN

Ease of claims and value for the money's

1 year ago

Reply from American Home Shield

Michael, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Alan Yockelson San Diego, CA

It has take 2 repair companies and I am still waiting for my washer to be repaired

1 year ago

Reply from American Home Shield

Dear Alan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star_border

Isadora Hampton Baltimore, MD

Easy access for a service request and status updates

1 year ago

Reply from American Home Shield

Dear Isadora,
Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star_border

Raj F CO

We had great experiences with the support staff at AHS.

1 year ago

Reply from American Home Shield

Raj, Dear We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 19th, 2023

check_circle

Verified Customer

star star star star star_border

Judy Birmingham, AL

Took time to get parts. nice men Wyatt & Sam.

1 year ago

Reply from American Home Shield

Dear Judy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star_border

April

The service call was conducted and conducted successfully.

1 year ago

Reply from American Home Shield

Dear April, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Melinda Meers Melbourne, FL

The work gets done, but not as soon as needed.

1 year ago

Reply from American Home Shield

Melinda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Silvana Sinno Alpharetta, GA

they have a great way of connecting. follow up great.

1 year ago

Reply from American Home Shield

Silvana, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star star star_border star_border

Gia Monroe, NC

No good customer service when exact problem isn’t spelled out

1 year ago

Reply from American Home Shield

Hi Gia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Suzanne Winter Garden, FL

The charge for service is too high and the time to get service is too long. The reimbursement is ridiculous.

1 year ago

Reply from American Home Shield

Hi Suzanne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

May. 31st, 2023

check_circle

Verified Customer

star star star star star_border

Shawn Wells Troy, VA

Very friendly and knowledgeable on the job

1 year ago

Reply from American Home Shield

It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star_border

Diane Dresden, TN

They were fast and efficient. I recommend them.

1 year ago

Reply from American Home Shield

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star_border star_border

Rachel Hassall

Out of pocket costs are pretty high I’m considering canceling

1 year ago

Reply from American Home Shield

Hi Rachel,
I hate to hear about your most recent experience. We would be glad to assist you with a resolution.

May. 30th, 2023

check_circle

Verified Customer

star star star star star_border

Missy Oller Boulder, CO

I love the way ease of using AHS it has been helpful

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Thomas Cypress, TX

Like response time and competent contractors

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Mary Metairie, LA

Very knowledgeable took care of my issue quickly

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Angie Kingsland, TX

Response to customer complaint was prompt

1 year ago

Reply from American Home Shield

Hi Angie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Brad Mays Jonesboro, GA

they suck! You only get people in the phillipines when calling and they dont care what you have to say!

1 year ago

Reply from American Home Shield

Brad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 18th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

John Miller Red Bluff, CA

Contractor did not repair appliance and took my payment. AHS did not honor the incomplete work!

1 year ago

Reply from American Home Shield

John, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 17th, 2023

check_circle

Verified Customer

star star star star star_border

Tina Araujo Ashburn, VA

Great value for the expense. I would recommend.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star_border star_border

Seahag Houston, TX

I took over a week to fix my fridge. I think that is unacceptable.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Tamiya M Smith Minneapolis, MN

I have tried to get my fridge fixed for over a week and no supervisor will call me back

1 year ago

Reply from American Home Shield

Hi Tamiya, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the repairs.

Jan. 12th, 2023

check_circle

Verified Customer

star star star star star_border

Mike Soliman Laguna Niguel, CA

Martin was very good in diagnostic and repairing.

1 year ago

Reply from American Home Shield

Hi Mike, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Lena McLemore Dover, FL

Took a few calls but got problem resolved

1 year ago

Reply from American Home Shield

Hi Lena, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Kerry Easton, MD

The response time is slow and if there is a problem it's very difficult to get help.,

1 year ago

Reply from American Home Shield

Hi Kerry, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star_border star_border

David James Linden, MI

Yearly price keeps going up; I was charged money for parts as well...

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

check_circle

Verified Customer

star star star star_border star_border

Jennifer Morris Dora, AL

Pro le. Was not fixed.. no follow up.. closed with no explanation

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

check_circle

Verified Customer

star star star star star_border

Trishyonna Williams Maumelle, AR

Pretty good and answers pretty fast. Timely and nice

1 year ago

Reply from American Home Shield

Hi Trishyonna, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Evans Caliente, CA

1)They have trouble getting any service people out here. 2) They tell me I have to find service people.

1 year ago

Reply from American Home Shield

Hi Jennifer, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

George W. Crump Paducah, KY

Good services, speedy service and satisfying service

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Suzanne Cardwel Montrose Heights, VA

Great customer service and timely response.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star_border star_border

Anita Hensley Kansas City, MO

The repair company & repairman was not knowledgeable & unprofessional.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

A. Paige Powder Springs, GA

My overall opinion is low because the prices went up, and coverage quality went down.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda North Las Vegas, NV

Because you have contracts with the worst company. Trying to get what they can from the consumer.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 17th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Amanda Ingwerson Ceres, CA

I had an emergency, and called plumber first instead of AHS and now it won't be covered

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Thomas Lough Vacaville, CA

Mostly good. Great service by the service man who came out

1 year ago

Reply from American Home Shield

Hi Thomas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Mary Huston Minot, ND

Usually things we quickly resolved. It has gotten better.

1 year ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Joel Davidson Phoenix, AZ

Replaced items that failed, pool pump,refrigerator

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Carl BRUCE Leedy Leander, TX

Help center in Philippines- no documentation of extra work required, vendor took 2 weeks to return ohonecalls

1 year ago

Reply from American Home Shield

Hi Carl, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerry thompson Pensacola, FL

It's been over Well over a month since our air conditioner gets fixed three visits three stay at homes no work no pay

1 year ago

Reply from American Home Shield

Hi Jerry, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Latisha Anthony Columbia, SC

Service was timely and they understood how important it was for me to get my Washing machine back or replaced.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Krysten Beaver Crossing, NE

No one speaks English they don't care that you have no heat they tell you the contractor has 30 days to fix it

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.

Dec. 9th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Mike Mission Viejo, CA

AHS customer service is great however their contractors are the worst ones they could find ever

1 year ago

Reply from American Home Shield

Hi Mike, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Walter L Jenkins Monroe, LA

ASH is a excellent company, but it takes too long for contractor to come diagnose my appliance.

1 year ago

Reply from American Home Shield

Hi Walter,
Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Betty M Scheef Lewisville, TX

I'm still waiting for Jmac to scidule the installation of my stove

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Joe Clark Newberry, SC

I'm always waiting long periods of time before a contractor is assigned

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

American Home Shield Reviews