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Richard Martin

Disingenuous business practice; presumption of customer dishonesty.

2 months ago

Reply from American Home Shield

Hi Richard, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Linda Soderberg Taylorsville, NC

Very pleased with service I have received from this company. They always send the right people for the job.

9 months ago

Reply from American Home Shield

Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Dec. 11th, 2023

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Debra Haislet Anaheim, CA

I did not have a good experience with American Home Shield. I purchased a house that came with the coverage. But American Home Shield never approved any claims due to the age of house and items inside.

10 months ago

Reply from American Home Shield

Dear Debra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Nov. 3rd, 2023

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Laticia C Albuquerque, NM

This review is in regards to customer service. Every time I call I speak with somebody that does not understand what I’m asking and somebody that I also cannot understand. I feel feel like these individuals goes around in circles, repeating my name, and telling me about things that I didn’t ask for in the question. As far as the actual service requests, and the repair specialists they sent out, they have always been wonderful.

1 year ago

Reply from American Home Shield

Dear Laticia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 14th, 2023

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David Young Virginia Beach, VA

Home shield is the best home warranty company on the market in my opinion. The customer service is amazing and they are a trustworthy company.

1 year ago

Reply from American Home Shield

David, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Aug. 18th, 2023

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Golf Addict Hyattsville, MD

This company is terrible and one to stay away from. I had a failed water heater and they sent out a tech who was not even a plumber as I observed him and the guy was clueless. After going back and forth with them they claimed the plumbing company had to rearrange all these pipes for nearly $600 to do the install which was a joke and a deflection not to pay. After filing a complaint with the BBB they issued a refund for the water heater because I went ahead and got a real plumber and submitted pictures as evidence. This company is no good and I will advise anyone to stay away

1 year ago

Reply from American Home Shield

Dear Golf, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 8th, 2023

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Hortline Manhattan Beach, CA

American Home Shield was our home warranty company b/c my exwife worked there. After she left the true colors came out of the customer service and it was a horrible experience. Apparently its about who you know and not what you pay for.

1 year ago

Reply from American Home Shield

Dear Hortline, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Aug. 7th, 2023

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Aaron young San Diego, CA

Horrible place ac went out no 24hr company they told me to expensive to use and it was going to be 10 or more days before fixed at 120 degrees during summer with 7 dogs and a wife with medical conditions and they didn't cut one day off so 9 days house at 110 inside got a ac company to install in 2 days and asked for reimbursement and they told me know because we didn't use there company someone told me they don't care if you suffer as long as they save money

1 year ago

Reply from American Home Shield

Aaron, Thank you for letting us know about your concerns regarding your AC request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 16th, 2023

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Ganiat Harris Silver Spring, MD

The company claims to cover all appliances regardless of age but when our a/c unit required refrigerant was told AHS covers $10 per pound while we are responsible for the other $270 -$280 per pound and our unit needs 5.83 lbs.

1 year ago

Reply from American Home Shield

Hi Ganiat,
American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 18th, 2023

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William Pommering El Cajon, CA

The time to set an appointment was quick. The appointment itself was handled quickly, friendly, and repairs were done with a single visit.

1 year ago Edited June 28, 2023

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 12th, 2022

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Nxx Wang Port Jefferson Station, NY

Easy to quote and the price is reasonable. The claim was processed in a timely manner and customer service is very caring

1 year ago

Reply from American Home Shield

HI Nxx, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 26th, 2022

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World Traveler Ashburn, VA

Great company to have for when appliances go bad. It can save headaches and money, a lot cheaper than buying new appliances.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 21st, 2022

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Bradly Wolkis Phoenix, AZ

One of worst experiences with a business, any business, ever. Poor responses. Horrible repair men. Monthly, annual & service charges went up significantly, year after year. With no more anything with the extra high bills It eventually got to the point where I was paying a higher monthly fee and got nothing more for it. So plain and simple, I just dropped them. An excellent decision since I rarely ever used them in the 1st place.

2 years ago

Reply from American Home Shield

Hi Bradly,
Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 8th, 2022

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Lisa King Davis Baton Rouge, LA

We had this contract for several years. Never used their service, however rates increased so we shopped fir better rates. Their CSR dept was amazing

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Russell Vastine Aurora, CO

I like how many different options and plans they have compared to other companies. I like you can look for options in your price range.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Patti Crawford Appleton, WI

I have had AHS. For around 15 years. The customer service is wonderful and they are quick to get service people to the house.

2 years ago

Reply from American Home Shield

Hi Patti, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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anupam sumessur Washington, DC

American Home Shield is very professional amd responsive. They are quick to act and claims are easy to follow on their website. Absolutely love it.

2 years ago

Reply from American Home Shield

Hi Anupam, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Philip Patton Bullhead City, AZ

I have used AHS for nearly 10 years and never have I had any problems. They are quick to respond, and they send quality repair people to do the work

2 years ago

Reply from American Home Shield

Hi Philip, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Samf Pompano Beach, FL

I am very happy with American Home Shield and continue to be a customer. I had a very fast response when I had an issue with my fridge.

2 years ago Edited August 3, 2022

Reply from American Home Shield

Hi Samf, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Kola Mableton, GA

Too expensive! Increase customer price without customer consent or notify customer ahead!

10 months ago

Reply from American Home Shield

Dear Kola, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Kim

Nov. 8th, 2023

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Verified Customer

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Gay Fright OR

Poor tech client relationships, don’t listen to the customer regarding a problem, no follow-up

10 months ago

Reply from American Home Shield

Dear Gay, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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cheryl owens St Louis, MO

getting it the run around on my microwave issue it is not resoved

10 months ago

Reply from American Home Shield

Dear Cheryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Michael Lucci Palm City, FL

The wait for a service repair person is too long.

10 months ago

Reply from American Home Shield

Dear Michael, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Regina El Cajon, CA

Said nothing wrong with oven but still had to pay the $100 😞

10 months ago

Reply from American Home Shield

Dear Regina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Oct. 25th, 2023

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Verified Customer

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Jennifer Gardner Austin, TX

We had someone come out really fast initially but haven't heard a follow up

11 months ago

Reply from American Home Shield

Dear Jennifer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Oct. 18th, 2023

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Verified Customer

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Lynn Napa, CA

Very poor communication. I've been unable to reach a real person after hours on the phone.

11 months ago

Reply from American Home Shield

Dear Lynn, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Oct. 11th, 2023

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Verified Customer

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Leslie Henderson, NV

I like that requests are acknowledged quickly

11 months ago

Reply from American Home Shield

Dear Leslie, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 11th, 2023

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Verified Customer

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HK

I disliked the availability they had for a technician to come to my home in a timely manner

11 months ago

Reply from American Home Shield

Dear HK, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 24th, 2023

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Verified Customer

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Andrea Sultan West Orange, NJ

No one calls back I have been calling since august and still have not had a return call Terrible

11 months ago

Reply from American Home Shield

Dear Andrea, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Lauren Baltimore, MD

The WORST CUSTOMER. I pay for my service every month on time and I always get AWFUL SERVICE!!

11 months ago

Reply from American Home Shield

Lauren, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 27th, 2023

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Verified Customer

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Sharon Sylmar, CA

They use substandard vendors/contractors and don't back up their work.

11 months ago

Reply from American Home Shield

Dear Sharon, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 26th, 2023

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Verified Customer

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Michelle

No response on second request due to an issue on my refrig. Not a happy customer right now

1 year ago

Reply from American Home Shield

Michelle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 18th, 2023

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Verified Customer

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Becky Roanoke, VA

They have been easy to rech and very responsive.

1 year ago

Reply from American Home Shield

Becky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Ma Union, NJ

They are becoming to be expensive. I het yearly increase without notice.

1 year ago

Reply from American Home Shield

Dear Ma, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Anthony

Unacceptable to wait five days in the sweltering heat to have your air conditioner fixed

1 year ago

Reply from American Home Shield

Dear Anthony, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 19th, 2023

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Verified Customer

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DDK Holdings

Poor information by service provider . I had t in pay a service fee for a service already approved to be replaced

1 year ago

Reply from American Home Shield

Dear DDK, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jul. 20th, 2023

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Verified Customer

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Bob Beaumont, TX

Use local vendors , ac people left something off that could of burnt down house

1 year ago

Reply from American Home Shield

Dear Bob, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Paul Cox Indianapolis, IN

Always room for improvement. The website is user friendly.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear Paul, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Martin Baeck Cape Coral, FL

Provides essential coverage on products.

1 year ago

Reply from American Home Shield

Martin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Dori Muehlhof Hillsboro, OR

Coverage, timeliness, and professionalism

1 year ago

Reply from American Home Shield

Dori, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jimmy Sherwood, AR

I disliked it raking so long on my refrigerator claim

1 year ago

Reply from American Home Shield

Jimmy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Z Zhu Hicksville, NY

I have requested since June 19 but so far have not been resolved .the service is so bad . it is dsappointing.

1 year ago

Reply from American Home Shield

Z, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 10th, 2023

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Verified Customer

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Lorraine Washington Atlanta, GA

I have been trying to have my AC unit repaired since May and to this day I haven’t gotten any .results

1 year ago Edited July 12, 2023

Reply from American Home Shield

Lorraine, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Unsatisfied Customer Lithonia, GA

It's a crap shoot whether your problem will be covered. My monthly cost has gone up by over 32%.

1 year ago

Reply from American Home Shield

Hi, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Deborah Davis, CA

Vendors are not professional. I am am retired real estate agent

1 year ago

Reply from American Home Shield

Deborah, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

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Verified Customer

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Galen Rocklin, CA

Prompt service, good result, good company assigned..

1 year ago

Reply from American Home Shield

Dear Galen,

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Virginia

Quick to respond and set up service. Very reliable.

1 year ago

Reply from American Home Shield

Virginia, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Nicholean Villa Rica, GA

Price often does not reflect actual value. Appointment times can be slow.

1 year ago

Reply from American Home Shield

Nicholean, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Christina Yarnell Pleasanton, TX

Poor tech options. Limited resolution. Call center no help. Call center operators have limited English

1 year ago

Reply from American Home Shield

Dear Christina, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Jul. 5th, 2023

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Verified Customer

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Calvin Norwalk, CA

the company pays for some of the covered items not all the covered ones

1 year ago

Reply from American Home Shield

Calvin, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 3rd, 2023

American Home Shield Reviews