check_circle

Verified Customer

star star star_border star_border star_border

DAVID DORGAN Orlando, FL

It's very difficult to speak to customer support in person. Not all issues fit into the websites workflow.

2 years ago

Reply from American Home Shield

Hi David, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Wilma Bryant Brandon Montrose Heights, VA

The company employees were good. However my toilet is still not functioning properly.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Balasubramanian Woodstock, GA

Probably the worst home warranty. The only have 1 or 2 star contractors mostly will say any reason that was not covered by the warranty.

2 years ago

Reply from American Home Shield

Hi Balasubramanian, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

Jun. 3rd, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Albert Kaya Palmdale, CA

cancels work requests without notifying customers (twice!) and reps do not help customers, only read from preset scripts

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Albert, Thank you for sharing your feedback about your most recent AHS experience and the repairs that need to be completed. I would be glad to speak with you to assist with a resolution.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Priya Rajkumar Aurora, CO

Excellent services, quick response, easy to use website.

2 years ago

Reply from American Home Shield

Hi Priya, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Kenneth Miller Savannah, GA

Fast response scheduling and a professional service call

2 years ago

Reply from American Home Shield

Hi Kenneth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Jet Norwalk, OH

Mostly are on top of things. With a fast return call

2 years ago

Reply from American Home Shield

Hi Jet, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

Kara Roscoe, IL

They did their job great and professional

2 years ago

Reply from American Home Shield

Hi Kara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

JoyceJBlack Bakersfield, CA

Courteous, professional and prompt service.

2 years ago

Reply from American Home Shield

HI Joyce, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Antonia Oswego, IL

They help me in every way. Very professional.

2 years ago

Reply from American Home Shield

Hi Antonia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star

David Preston South Lebanon, OH

Reporting a problem online was fast and easy

2 years ago

Reply from American Home Shield

Hi David, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

Glenda Gillis Texas City, TX

Prompt service, courteous and efficient.

2 years ago

Reply from American Home Shield

Hi Glenda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Valeria Pignataro Marcus Hook, PA

Very easy to request a service. Done the next day.

2 years ago

Reply from American Home Shield

Hi Valeria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

Barry Mccloud Rancho Cucamonga, CA

Great experience...fast service...and work was excellent

2 years ago

Reply from American Home Shield

Hi Barry, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Lynda McDaniel Eureka, CA

I find the company very responsive and on top of things

2 years ago

Reply from American Home Shield

Hi Lynda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Anita Price Lumberton, TX

I received courteous fast service. Very professional.

2 years ago

Reply from American Home Shield

Hi Anita,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Greg Scarborough Birmingham, AL

they called ahead to let me know when they would arrive

2 years ago

Reply from American Home Shield

Hi Greg, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Doug Little Rock, AR

Easy to set up appointments fast and prompt

2 years ago

Reply from American Home Shield

Hi Doug, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Dave Crocker Granite Bay, CA

I like the on-line service. It is quick and efficient.

2 years ago

Reply from American Home Shield

Hi Dave, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Patricia Fletcher Moore Fort Worth, TX

They were quick, professional, and got the job done.

2 years ago

Reply from American Home Shield

Hi Patricia, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 30th, 2022

check_circle

Verified Customer

star star star star star

T E Kingston, PA

Timely professional contractor dispatched

2 years ago

Reply from American Home Shield

Hi TE, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Marita Carson Riverside, CA

They arrived as scheduled and repaired the program

2 years ago

Reply from American Home Shield

Hi Marita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

LOLITA D WILLIAMS

This time I had no problems with getting my issue resolved.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Lolita, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

a w black San Antonio, TX

american home shield took action on my problem right away

2 years ago

Reply from American Home Shield

Hi AW, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

Dave Jaggers New Albany, IN

The gentlemen who I had contact with were amazing.

2 years ago

Reply from American Home Shield

Hi Dave, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Kareemah Johnson Mc Kinney, TX

they came out Quick and fixed the my cooling problem

2 years ago

Reply from American Home Shield

Hi Kareemah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Irene milinkovich San Tan Valley, AZ

Fast service. Excellent company that did the work

2 years ago

Reply from American Home Shield

Hi Irene, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Nathaniel Hicks Verona, PA

AHS stayed on top of my repair until it was completed

2 years ago

Reply from American Home Shield

Hi Nathaniel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Peggy L. Davis Lexington, MS

Because I had a good experience w/getting a workman quickly

2 years ago

Reply from American Home Shield

Hi Peggy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Yolanda Burroughs San Antonio, TX

Responsiveness, professional contractors used

2 years ago

Reply from American Home Shield

Hi Yolanda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

richard wilkinson Joshua Tree, CA

always friendly on phone very helpful in what i need

2 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Bill Ross

Called ahead, came on time, competent, professional.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bill, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Richard E Focht Fredericksburg, VA

They were prompt, efficient and professional.

2 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Bill Des Moines, IA

Excellent technician, knew exactly what to do.

2 years ago

Reply from American Home Shield

Hi Bill, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Hormoz Shamalta Turlock, CA

They are very professional and respect the customer

2 years ago

Reply from American Home Shield

Hi Hormoz, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

RAPHAEL D RICHARDSON Kissimmee, FL

The response time to address my issue was very reasonable.

2 years ago

Reply from American Home Shield

Hi Raphael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star

Prashant Fairfax Station, VA

AHS always send good technicians and resolve problems soon

2 years ago

Reply from American Home Shield

Hi Prashant, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Regina Kennedy Atlanta, GA

Excellent customer service and very professional

2 years ago

Reply from American Home Shield

Hi Regina, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Carlos Laredo, TX

Great company. Very knowledgeable and helpful

2 years ago

Reply from American Home Shield

Hi Carlos, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 15th, 2022

check_circle

Verified Customer

star star star star star

Vicki Wasson Ponca City, OK

Prompt, easy to work with. Work done in a short time

2 years ago

Reply from American Home Shield

Hi Vicki, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star

Emily Kaneohe, HI

Prompt and responsive. Thank you for providing me service.

2 years ago

Reply from American Home Shield

Hi Emily, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

Darryl Palatka, FL

Fast action with my refrigerator malfunction.

2 years ago

Reply from American Home Shield

Hi Darryl, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Jide Thomas Hampton, GA

Good communication, professionalism and good work ethic

2 years ago

Reply from American Home Shield

Hi Jide, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

check_circle

Verified Customer

star star star star star

Henry Smith Arlington, TX

I had very good understanding work performed

2 years ago

Reply from American Home Shield

Hi Henry, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

Heidi Lakewood, WA

They were excellent. Our issue was fixed and works now

2 years ago

Reply from American Home Shield

Hi Heidi, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 30th, 2022

check_circle

Verified Customer

star star star star star

DONLD CRUME Killeen, TX

They have saved me hundreds n repairs and replacement

2 years ago

Reply from American Home Shield

Hi Donld, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 16th, 2022

check_circle

Verified Customer

star star star star star

Carol gaynor Barnegat, NJ

The rep was very nice explained everything

2 years ago

Reply from American Home Shield

Hi Carol, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 8th, 2022

check_circle

Verified Customer

star star star star star

Rick Hamilton Surprise, AZ

Courteous, and rapid response to our problem

2 years ago

Reply from American Home Shield

Hi Rick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Ron Kropornicki Palm City, FL

Outstanding communication, follow up and courtesy

2 years ago

Reply from American Home Shield

Hi Ron, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Paula Stevenson Ranch, CA

They respond timely to requests for service.

2 years ago

Reply from American Home Shield

Hi Paula, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 30th, 2022

American Home Shield Reviews