American Home Shield: Read 34,891 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

ANN BEAUCHEMIN Escondido, CA

excellent service and response time on service calls

3 years ago

Reply from American Home Shield

Hi Ann, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Dorothy Walker Nashville, TN

A great experience. DUSTIN found and fixed my central air.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

C Blue Investments LLC Columbus, OH

Prompt service call and prompt resolution of problem

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi C Blue, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Andy Tomsky Escondido, CA

Professional and highly skilled representatives

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Ivy Brooker Selma, NC

I have many years with AHS, you are the best.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Jim Bierbower Roca, NE

The problem was fixed ASAP with an excellent contractor.

3 years ago

Reply from American Home Shield

Hi Jim, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Lynn Mc Kinney, TX

They got someone assigned to my case very quickly.

3 years ago

Reply from American Home Shield

Hi Lynn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Patti Wilson Hurst, TX

Excellent coverage and easy to set appointment

3 years ago

Reply from American Home Shield

Hi Patti, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Kenchasa Hinnant Deridder, LA

Quick response, easy to work with, very thorough response.

3 years ago

Reply from American Home Shield

Hi Kenchasa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Jay Levin Chalfont, PA

service person was very, very hel[full, and cpurteous

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Sharon Rankin High Ridge, MO

Prompt, courteous and committed to helping the homeowner

3 years ago

Reply from American Home Shield

Hi Sharon, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Ryan Moore Pasco, WA

Quick action and will usually refer a good contractor.

3 years ago

Reply from American Home Shield

Hi Ryan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Gwen Topeka, KS

Very great experience and very professional

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Brad Ge Corona, CA

Service request and appointment scheduling was seamless.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Barbara McClure Sierra Vista, AZ

The tech was very helpful, professional and knowledgeable

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Michele Hanlon Vancouver, WA

Good customer service, helpful, responsive

3 years ago

Reply from American Home Shield

Hi Michele,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Gwendolyn Jones New Orleans, LA

We always have a good experience and get good help.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

David H. Fauss

We've been fighting A problem with a fridge for several years with multiple repairs. Thankfully, this time, AHS stepped up and did the right thing in replacing it!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi David,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Frank Leesburg, VA

They were able to repair my refrigerator.

3 years ago

Reply from American Home Shield

Hi Frank,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Talia Quetel Barstow, CA

Great Company, Great Service, Competent Partners

3 years ago

Reply from American Home Shield

Hi Talia, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Jerry King Saltillo, MS

Fast response and understand your issues

3 years ago

Reply from American Home Shield

Hi Jerry, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Carl W. Baughman Lawton, OK

Great service problem fixed. Thank you. Have a great day

3 years ago

Reply from American Home Shield

Hi Carl,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Theresa Michael Rio Rancho, NM

Repair man came at schedule day and time

3 years ago

Reply from American Home Shield

Hi Theresa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Terry Cooper Broken Arrow, OK

Very quick to respond to service requests

3 years ago

Reply from American Home Shield

Hi Terry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Michael J Osberg Haverhill, MA

I have had one experience and it was great!

3 years ago

Reply from American Home Shield

Hi Michael,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

david e boleslawski Newark, DE

Excellent service, fulfillment, follow-up, and delivery

3 years ago

Reply from American Home Shield

Hi David, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Ramadurai Nityakalyanam Sharon, MA

Everything was done professionally and in a timely manner.

3 years ago

Reply from American Home Shield

Hi Ranadurai, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Andrea Trabue New Braunfels, TX

Easy to communicate with. Friendly staff

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Bryan Manor, TX

Great customer service and communication.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Cory Gaithersburg, MD

Great Service, prompt service, timelines

3 years ago

Reply from American Home Shield

Hi Cory, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Jeanny Anderson

I had a damage in the air conditioning and the fix was fast and the service was excellent

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Dominic Bagaman Alameda, CA

Very quick response. Gives me Peace of mind.

3 years ago

Reply from American Home Shield

Hi Dominic, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Brad Temple, TX

Easy to use and got very qualified people to do the work.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Ani

I received Fast friendly service with professional service

3 years ago

Reply from American Home Shield

Hi Ani, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

floyd E miller Glen Allen, VA

Quick response, knowledgeable repairmen.

3 years ago

Reply from American Home Shield

Hi Floyd, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Tina Lawrence Killeen, TX

Prompt service except in one instance. In most instances courteous staff.

3 years ago

Reply from American Home Shield

Hi Tina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

TEVA COLLINS Jonesboro, GA

Everyone I spoke with at AHS was very understanding and tried to help

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Michelle Moser Wichita, KS

fast and professional, needed to come back twice in a reasonable time

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Stacy Spruell Georgetown, TX

Other than hot water heater lead time, mostly good experience.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Anita Sparks Birmingham, AL

I asked for a different repairman than the one offered. He did a good job..

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Maria C Wagenheim Arlington, TX

It was a pleasant surprise to know lock changes was a complimentary service

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Sandy Juhl San Bernardino, CA

They use good local companies & contractors but the price keeps going up

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Frank San Diego, CA

Response was timely and employee was professional and fast

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Peggy J Peterson Killeen, TX

We have filed two claims. One was resolved, the other is on-going and unresolved.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Fredia Dunn Zachary, LA

poor response when one has a problem. Long waiting times to make initial contact.

3 years ago

Reply from American Home Shield

Hi Fredia, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution.

Aug. 3rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Callie Revels Trempealeau, WI

Some of the companies that are referred for service do not have good reputations.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Barbara Daigre Baton Rouge, LA

It took way too long to determine that no part was available and replace our dishwasher

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

SHARON FETTERMAN Susanville, CA

I've had some really great service and some non-existent service with poor communication

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Jonnie Pullman Reno, NV

Disappointed in my latest repair situation. Don't trust the vendor assigned to the service.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kent Fonseca Argyle, TX

I have submitted reimburse claim on June 3rd and till date I did not receive the check.

3 years ago

American Home Shield Reviews