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Verified Customer

star star star star star_border

S Navarre Mesa, AZ

Being on hold for a very long time before you get to talk to someone is the only negative I have.

4 years ago

Reply from American Home Shield

Hi,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Verified Customer

star star star star star

Marian Malasig San Francisco, CA

Convenient and good price. Customer service is professional.

4 years ago

Reply from American Home Shield

Hi Marian,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

star star star star star

Asalia Trujillo Hermiston, OR

They follow the contract and make sure the customer is satisfied.

4 years ago

Reply from American Home Shield

Hi Asalia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

star star star star star

Linda oballo Austin, TX

They always took care of my problem when I call their office

4 years ago

Reply from American Home Shield

Hi Linda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

star star star star star

steven Matteson, IL

professional; cost; replacement products offered; customer service

4 years ago

Reply from American Home Shield

HI Steven,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

star star star star star

Unsatisfied Batesville, AR

They take care of things quickly. They have knowledgable people as contractors.

4 years ago

Reply from American Home Shield

Hi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 7th, 2020

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Verified Customer

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gabriel Sun City, CA

not always satisfied with service one incident was not handled in a timely manner

4 years ago

Reply from American Home Shield

Hi Gabriel,
We appreciate your feedback and hope you continue to enjoy!

Jul. 15th, 2020

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Verified Customer

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Richard Tucci Las Vegas, NV

The time from AHS to the designated service provider to final resolution can be long.

4 years ago

Reply from American Home Shield

Hi Richard,
Your feedback is more than appreciated!

Jul. 9th, 2020

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Verified Customer

star star star star star

Elizabeth Taylor League City, TX

Good job get my air conditioner repaired in a timely manner.

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 2nd, 2020

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Verified Customer

star star star star star

P Scheinberg Scottsdale, AZ

Very responsive. Providers are of good quality and punctual.

4 years ago

Reply from American Home Shield

Hi P,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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Verified Customer

star star star star star

Jim Weaver Lubbock, TX

Prompt service, fair rates, trustworthy, good value, piece of mind

4 years ago

Reply from American Home Shield

Hi Jim,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Beverly Owens

The company came through for me even though I had to stay on them to get the work done

4 years ago Edited July 31, 2024

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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Verified Customer

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Joy Thomas McKinney, TX

Great company but the companies they use never seem to diagnose problems uniformly.

4 years ago

Reply from American Home Shield

Hi Joy,
Thank you for your feedback!

Jul. 8th, 2020

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Verified Customer

star star star star star

Clark Stiles Silver Springs, FL

Great Service and a great product that gives you peace of mind

4 years ago

Reply from American Home Shield

Hi Clark,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Verified Customer

star star star star star

Janet Morgan Tampa, FL

Customer service answers all my questions. Send reliable repair person

4 years ago

Reply from American Home Shield

Hi Janet,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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M. Mainor Montgomery, AL

Professional Service and Support. Great follow up. Demonstrated concern for our needs.

4 years ago

Reply from American Home Shield

Hi M. Mainor,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Verified Customer

star star star star star

Jeryl Wood Eldon, MO

Prompt service, good serviceman. Professional in every way.

4 years ago

Reply from American Home Shield

Hi Jeryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 2nd, 2020

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Verified Customer

star star star star star

Tim Lancaster, CA

Timely repair and it cost less than if I didnt have the plan.

4 years ago

Reply from American Home Shield

Hi Tim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Verified Customer

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Kennet Venable Reno, NV

i was impressed with AHS's Quick Response. The cost to replace our pump paid for our AHS premieum.

4 years ago

Reply from American Home Shield

Hi Kennet,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Verified Customer

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Alan Oconnell Lumberton, NJ

They don't hire very good contractors,Any contractors that they do send out .Wanna avoid fixing the real problem they much rather put Band-Aids on it unacceptable contractors

4 years ago

Reply from American Home Shield

Hi Alan,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 9th, 2020

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Verified Customer

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Stevie Spargo Hot Springs National Park, AR

Quick response and great vendors make AHS a perfect fit for me.

4 years ago

Reply from American Home Shield

Hi Stevie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Verified Customer

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Irina San Jose, CA

availability of technicians/contractors; length of wait time to talk to customer service

4 years ago

Reply from American Home Shield

Hi Irina,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 23rd, 2020

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Verified Customer

star star star star star

Tim Warren Fair Oaks, CA

Timely and efficient. Work done completely and professionally.

4 years ago

Reply from American Home Shield

Hi Tim,

Jun. 24th, 2020

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Verified Customer

star star star star star

Luz Folsom, CA

Easy to use online appontment, timely and repaired done succesfully

4 years ago

Reply from American Home Shield

Hi Luz,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 24th, 2020

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Verified Customer

star star star star star

Stephen Payton Wheatland, CA

excellent service, timelyness of repair, knowledgeable technician

4 years ago

Reply from American Home Shield

Good morning Stephen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

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ana sandoval North Las Vegas, NV

very professional and very friendly and explained every well

4 years ago

Reply from American Home Shield

Hi Ana,
We appreciate your feedback and hope you continue to enjoy!

Jun. 23rd, 2020

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Verified Customer

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Royal Edgewater, MD

Timeliness of assigning repair service. So far they have been very courteous.

4 years ago

Reply from American Home Shield

Hi Royal,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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J Charlotte, NC

They are quick and efficient and completes the job in a timely manner.

4 years ago

Reply from American Home Shield

Hi J,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Verified Customer

star star star star star

Pat wolfinger Lexington, SC

Excellent coverage on repairs. Saved us alot of money and anxiety.

4 years ago

Reply from American Home Shield

Hi Pat,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 25th, 2020

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Verified Customer

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Margaret Rogers Panama City, FL

They did fast job in getting someone to the work and kept me updated

4 years ago

Reply from American Home Shield

Hi Margaret,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 27th, 2020

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Verified Customer

star star star star star

Christina Mount Dora, FL

Any time I have had an issue I have also had a quick resolution

4 years ago

Reply from American Home Shield

Hi Christina,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 26th, 2020

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Verified Customer

star star star star star

Bill Gulfport, MS

The warranty is honored and the work is done to the clients satisfaction.

4 years ago

Reply from American Home Shield

Hi Bill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 25th, 2020

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Verified Customer

star star star star star

Erma Baton Rouge, LA

Because I don’t have to find companies myself to fix things around my home

4 years ago

Reply from American Home Shield

Hi Erna,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 25th, 2020

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Verified Customer

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David Radke Killeen, TX

Requested service a few times and it has been quick to resolve problems.

4 years ago

Reply from American Home Shield

Hi David,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

star star star star star

carla stoever Conroe, TX

they found the problem quickly, had the part with them, had it fixed in minutes

4 years ago

Reply from American Home Shield

Good morning Carla,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

star star star star star

GRACE PEDROZA San Antonio, TX

Excellent and timely response, excellent contractors to provide servoce

4 years ago

Reply from American Home Shield

Hi Grace,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 24th, 2020

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Verified Customer

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Susan Moreira Mission, TX

Very efficient service and excellent service providers. Very professional.

4 years ago

Reply from American Home Shield

Hi Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

star star star star star

Donald Zolenski Queen Creek, AZ

fast, hassel free. sent the best contractots to complete the work.

4 years ago

Reply from American Home Shield

Hi Donald,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 24th, 2020

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Verified Customer

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Donna Yelusich San Pedro, CA

Professional, prompt, knowledgeable. Happy with their service.

4 years ago

Reply from American Home Shield

Good morning Donna,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

star star star star star

Paul Roline Indio, CA

They have been very good to work with- responsive, professional, hassle-free.

4 years ago

Reply from American Home Shield

Hi Paul,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 24th, 2020

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Verified Customer

star star star star star

S. Pruneda Custer, KY

The service provided by the repair company was very responsive and fast.

4 years ago

Reply from American Home Shield

Hi S. Pruenda,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

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Fred Schmeisser Wayzata, MN

Quick response time but additional $75 for each service request seems excessive.

4 years ago

Reply from American Home Shield

Hi Fred,
Thank you for your feedback!

Jun. 27th, 2020

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Verified Customer

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Charlie Morris, IL

Customer service is horrible I waited on the phone for over 2 hours. Never got an answer and eventually hung up.

4 years ago

Reply from American Home Shield

Hi Charlie,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

star star star star star

Matt Phelps Lincoln, NE

Great Service, always quick with a contractor and no hassle.

4 years ago

Reply from American Home Shield

Hi Matt,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 27th, 2020

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Verified Customer

star star star star star

S. Webb Spring, TX

Very pleased so far, professional, courteous, friendly Service

4 years ago

Reply from American Home Shield

Hi S. Webb,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 25th, 2020

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Verified Customer

star star star star star

Willia Newlin Hammond, IN

professional and they were able to set my appointment right away.

4 years ago

Reply from American Home Shield

Hi Willia,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 27th, 2020

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Verified Customer

star star star star star

Brett Wilke Sioux City, IA

excellent service and completion of items that needed attention.

4 years ago

Reply from American Home Shield

Hi Brett,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Rodney Metairie, LA

Hard to speak with someone on the phone. All automated and takes a long time to speak to a represenetive.

4 years ago

Reply from American Home Shield

Hi Rodney,
Thank you for letting us know about the hold time. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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Verified Customer

star star star star star

john A phelan Altus, OK

only one claim so far was handled quickly, less than one week

4 years ago

Reply from American Home Shield

Hi John,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 27th, 2020

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Verified Customer

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Maria Murillo Tyler, TX

Been very professional with me. Always on time for appointments

4 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 24th, 2020

American Home Shield Reviews