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Verified Customer

star star star star star

Krystle Reid Arlington, TN

It was good service. Really like how fast the guy fixed our dryer

4 years ago

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Verified Customer

star star star star star

Andrea Yeager Gulfport, MS

Service this time was awesome. Prompt. Technician knew just what problem was.

4 years ago

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Verified Customer

star star star star star_border

Bob Warrenton, VA

I've used them once for a blown capacitor on my AC unit and the response was quick and on point

4 years ago

Reply from American Home Shield

Hi Bob,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Verified Customer

star star star star star_border

Beverly Wicker Holly Springs, NC

The service is fast and they will assign someone soon. Their site is easy to access as well.

4 years ago

Reply from American Home Shield

Hi Beverly,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2020

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Verified Customer

star star star star star

Huy Vu Sarasota, FL

Quick response to service request, dispatch excellent contractor

4 years ago

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Verified Customer

star star star star star

Thomas Misasi Kansas City, MO

Because they took care of my situation so fast, it was great.

4 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

star star star star star

Robert Yervasi Plano, TX

Timely and professional job completed technician was very polite

4 years ago

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Verified Customer

star star star star star

Mike Overton Mesquite, TX

ease of getting service requests, Excellent customer service

4 years ago

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Verified Customer

star star star star star

Eddene Smith Huntsville, TX

They get my problems solved even though it sometimes takes a day or so.

4 years ago

Reply from American Home Shield

Hi Eddene, We are grateful for the time that you've taken to share your American Home Shield experience. Please let us know if you need any assistance in regards to your warranty in the future. Have a great week.

Aug. 19th, 2020

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Verified Customer

star star star star star

Richard Rehmj Las Vegas, NV

They respond quickly and get your repairman scheduled immediately

4 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your warranty experience. We look forward to handling your future American Home Shield needs. Have an amazing week.

Aug. 19th, 2020

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Verified Customer

star star star star star

Betty valle. Van Nuys, CA

Very effective responsable snd quick to respond to take care of a problem.

4 years ago

Reply from American Home Shield

Hello Betty, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 18th, 2020

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Verified Customer

star star star star star_border

Elaina Padilla El Dorado Hills, CA

They have great response time and I like that they ask for a rating of the vendor at the end

4 years ago

Reply from American Home Shield

Hi Elaina, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to serve you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 18th, 2020

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Verified Customer

star star star star star

Michael Reynolds Longview, TX

Quickness to respond and integrity of contractors employed.

4 years ago

Reply from American Home Shield

Hello Michael, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2020

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Verified Customer

star star star star star

Roger Walls Katy, TX

Responsive. Good technicians. Call out system for service is easy and fast

4 years ago

Reply from American Home Shield

Hi Roger, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2020

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Verified Customer

star star star star star

Ms.E. Thomas Waldorf, MD

I have been with them since 1998 and they have stand by their contract

4 years ago

Reply from American Home Shield

Hell Ms. Thomas, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

star star star star star

Sara Davis Big Lake, MN

Reaction time exceeds expectations. Very happy with overall value

4 years ago

Reply from American Home Shield

Hello Sara, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2020

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Verified Customer

star star star star star

Glen Ruark Tahlequah, OK

Quick, efficient, and courteous. Job completed in timely manner

4 years ago

Reply from American Home Shield

Hi Glen, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

star star star star star_border

Troy Spayd Castaic, CA

I like the response time of getting a service set up and the quality of the contractors

4 years ago

Reply from American Home Shield

Hello Troy, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

star star star star star

Sharon Stutts Huachuca City, AZ

Anytime I have an issue it is scheduled for repair or replacement immediately.

4 years ago

Reply from American Home Shield

Hi Sharon, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

star star star star star

Shayne Pearson Weymouth, MA

Because they came in and took care of the issues we were having

4 years ago

Reply from American Home Shield

Hi Shayne, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 12th, 2020

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Verified Customer

star star star star star

Elaine Grayson, GA

I like the service, speed of booking and addressing concerns.

4 years ago

Reply from American Home Shield

Hello Elaine, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

star star star star star

COURTNEY STARR Forest Park, GA

EVERYTHING HAS BEEN REPAIRED, RESPONSES ARE PROMPT AND TIMELY.

4 years ago

Reply from American Home Shield

Hello Courtney, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

star star star star star

Bruce Welch Eva, AL

Good service. Always very efficient in responding to service request.

4 years ago

Reply from American Home Shield

Hi Bruce, We are grateful for the time that you've taken to share your American Home Shield experience. Please let us know if you need any assistance in regards to your warranty in the future. Have a great week.

Aug. 12th, 2020

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Verified Customer

star star star star star

Cheryl Turner Jackson, MS

Because their process is easily accessible and they are responsiveness

4 years ago

Reply from American Home Shield

Hello Cheryl, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2020

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Verified Customer

star star star star star

Daniel Soto Davenport, IA

Past issues taken care of in a timely manner and completed satisfactory.

4 years ago

Reply from American Home Shield

Hi Daniel, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2020

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Verified Customer

star star star star star

Carrie Ware Shreveport, LA

Customer Service is excellent, and would recommend them to family and friends

4 years ago

Reply from American Home Shield

Hello Carrie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2020

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Verified Customer

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A completely satisfied customer... Forney, TX

Professionalism, lightening speed service, and great service personnel!

4 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 11th, 2020

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Verified Customer

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Tia Shearer Vandergrift, PA

Customer service is lacking.... On the phone for 2 hours and 10 minutes to talk to someone about schedule repairs.

4 years ago

Reply from American Home Shield

Hello Tia, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 5th, 2020

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Verified Customer

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Tim Worley Chesterfield, MO

Not able to easily contact AHS customer service team. I have waited on the phone 3 hours before reaching some one.

4 years ago

Reply from American Home Shield

Hi Tim, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 5th, 2020

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Verified Customer

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Travis Scheaffer Saint Louis, MO

timeliness, ease of use, unprofessional contractors, and unsympathetic staff. average wait on phone over hour and no other way to reach ahs. website is worthless.

4 years ago

Reply from American Home Shield

Travis, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

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Curt Fortuna, CA

Internet Response Good=Satisfactory Telephone Contact Ability Poor=Unsatisfactory

4 years ago

Reply from American Home Shield

Hi Curt, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 4th, 2020

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Verified Customer

star star star star star

Jimmy Orlando, FL

First time experience was great! I'll let you know if it continues

4 years ago

Reply from American Home Shield

Hi Jimmy,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

star star star star star

Lidia Torres Bakersfield, CA

Great way to get things fixed without any surprises. They will get it fixed.

4 years ago

Reply from American Home Shield

Hi Lidia,
Thank you for your feedback!

Aug. 4th, 2020

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Verified Customer

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Lyvette Warner Robins, GA

Problems get solved but you will spend way too much time on the phone waiting for customer service

4 years ago

Reply from American Home Shield

Hello Lyvette, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Aug. 4th, 2020

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Verified Customer

star star star star star

Rev. Wood Rockville, MD

Professional and on time. Told me of my out of pocket expense. Knowledgeable

4 years ago

Reply from American Home Shield

Hi Rev. Wood,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

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Taylor Vancouver, WA

No way to contact supervisor. Supervisor won't return call. I had terrible contractor sent by AHS and AHS gave me insane run around to get a different company.

4 years ago

Reply from American Home Shield

Hello Taylor, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. I have sent a private message with contact information for further assistance.

Aug. 3rd, 2020

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Verified Customer

star star star star star

Andres Ortiz Jacksonville, FL

They got us a company right away and they came out to fix the problem

4 years ago

Reply from American Home Shield

Hi Andres,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

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Bob Rotar Knoxville, TN

Mostly they are good to work with. Sometimes they send our contractors that are not able to help.

4 years ago

Reply from American Home Shield

Hello Bob, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Verified Customer

star star star star star

celine Yousefnia San Jose, CA

Good service, good customer service, on time and quality job

4 years ago

Reply from American Home Shield

Hi Celine, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

star star star star star

G. Thomas San Antonio, TX

Service request only took 1 day for our appt to be scheduled

4 years ago

Reply from American Home Shield

Hi G. Thomas,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

star star star star star

jacob wells Oklahoma City, OK

Fast efficient quality service especially after dealing with a crappy company

4 years ago

Reply from American Home Shield

Hi Jacob,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

star star star star star

Oscar torres El Paso, TX

We had two service calls in a year and both contractors were great.

4 years ago

Reply from American Home Shield

Hi Oscar,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 4th, 2020

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Verified Customer

star star star star star

Rita Murrayw Las Vegas, NV

Sent a technician very quickly and he was very good at explaining the problem

4 years ago

Reply from American Home Shield

Hi Rita,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Verified Customer

star star star star star

Sandra Williams Katy, TX

Very professional and lots of knowledge about the refrigerator

4 years ago

Reply from American Home Shield

Hi Sandra,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

star star star star star

Scott Sher San Diego, CA

Very responsive and professional .Customer service is very good

4 years ago

Reply from American Home Shield

Hi Scott,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 4th, 2020

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Verified Customer

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Carole

difficult to understand customer service rep a lot of the vendors used are not great they are on a contract and some food not have the technical ability to diagnose and fix the appliance and systems properly. I have had many recall visits.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Carole,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 6th, 2020

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Verified Customer

star star star star star

CKW Fort Worth, TX

Provide reliable vendors that arrive on time and fix the problems.

4 years ago

Reply from American Home Shield

Hi CKW,
We hope you continue to enjoy the contractors and service AHS provides!

Aug. 6th, 2020

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Verified Customer

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marie Obrien Independence, IA

I had excellent service. The company that was sent out did an excellent job.

4 years ago

Reply from American Home Shield

Hi Marie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 6th, 2020

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Verified Customer

star star star star star

Renee Jeffery Smith Batesville, AR

Excellent service! Quick response. Quality service technicians!

4 years ago

Reply from American Home Shield

Hi Renee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 4th, 2020

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Verified Customer

star star star star star

Julie Williamson

They responded quickly efficiently and with complete profesionalismo!

4 years ago

Reply from American Home Shield

Hi Julie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2020

American Home Shield Reviews