check_circle

Verified Customer

star star star star star

Todd Gonseth Summerville, SC

Promptness and customer service makes American home shield a no brained for me

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Riaz Uddin Barrington, IL

They are the best in every Aspect. Solving !!!! Professional !!!!! Prompt !!!!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

David m Keys LA Plata, MD

During covid, the experience was terrible. With covid over, experience is back to normal - good\.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Patricia Massie Suitland, MD

On time, good explanation of what was done and why it was needed.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Rick Cannon Yuma, AZ

Very easy to create a service request and my problems are fixed

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Beatrice Smiling Columbia, SC

AHS got me a repairman who came to fix my garage door opener in 2 days

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Reginald Bines Cincinnati, OH

With my copay my issue was resolved with the company you assigned to my case

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Charles Leopard Humble, TX

2 positive experiences this year. HVAC and pool pump repairs

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Todd Wicker Arnold, MD

Very easy to request a service. Technicians always professional.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Anthony Shaddix Mobile, AL

Quick assignment to contractor, came out and took care of issue.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Fallynn Montalvo Charlotte, NC

Solved the problem and was on time to fix the problem at hand

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Patricia Oscarsson Hudson, OH

AHS sent very skilled person to work on a/c and my washing machine

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Patrice Robinson Jacksonville, FL

Easy call in, quick scheduling and prompt vendor service repair

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Stanley Rhoades Bremerton, WA

Ease, value - vendors are easy to work with, get things done quickly

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Ms. Anderson Harper Woods, MI

Very courteous customer service reps and prompt to respond to service needed.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Slava Povich Playa Del Rey, CA

Very satisfying to work with them from customer service to their contractor

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Brian LOWE Sulphur Springs, TX

They have sent good companies to complete repairs for many different problems.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

CAROLYN WHITE College Station, TX

Very professional and kind. Were there when we needed them.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

CALINDA GRIFFIN Hampton, VA

People you recommended some do not do a good job I have not been able to get them to complete the job.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Bishnu KHATIWADA Fort Worth, TX

As the years go by the company get worst and worst the help desk can't be understood That's your biggest problem

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Myra Johnson Villa Rica, GA

I have not received any type of correspondence from AHS concerning payment for the buyout of my washing machine.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Greg White Beaumont, CA

Some good, other frustrating issues such as your failure to give us refund of $800 since March 2022.

2 years ago

Reply from American Home Shield

Hi Greg, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Daniel Newman Nashville, TN

I don't have a reason for rating them at a 3. They do a good job, just wish they would move faster at getting job done.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience with us. We are working daily to improve the overall customer experience.

Sep. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Jennie Gunderson Bakersfield, CA

The company fixed my repair in a timely manner. The repair person was very professional.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Sydney Hutin Matawan, NJ

Technician was great but Items covered are not fully explained when opting to purchase AHS

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff Epley New Braunfels, TX

Anthem came out and charged me a fee I already paid a fee to you part of my agreement 125 service call them anthem out if Coachella valley charged me agian

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 25th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Kincaid Jacksonville, FL

The sale people will tell you anything to sell you a warrant. Then when something if it has to be replace you will get something that not as good as what you had

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Anita Buie Woodworth, LA

I was not able to take care of what I needed to take care of. I was promised a call back, and still have not received a call back.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 25th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Kari Nilsen Houston, TX

I thought American Home Shield would pay for install of Hot Water Heater. They did not. I had to pay 200 dollars for installation fee.

2 years ago

Reply from American Home Shield

Hi Kari, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Travis Frearson Waddell, AZ

The issue I had was not covered by warranty. Did not learn this until the plumber came to my house and told me. They still took my money, though.

2 years ago

Reply from American Home Shield

Thanks for letting us know about your concerns regarding your request. I hate to hear you were not satisfied.

20 hours ago

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Dave Henderson, NV

Professional and timely service. Issues with plumbing and centralAC.

2 years ago

Reply from American Home Shield

HI Dave, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star

Michele R Norin Moline, IL

Prompt service with quality service providers and good coverages

2 years ago

Reply from American Home Shield

Hi Michele, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star

Larry Heilman Princeton, FL

Quickly addresses problems, and they find a reputable contractor

2 years ago

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

check_circle

Verified Customer

star star star star star

Carla Crotty Sorrento, FL

Easy to contact appointment was set came out repair my air conditioning

2 years ago

Reply from American Home Shield

Hi Carla, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

check_circle

Verified Customer

star star star star star

PAUL GLICKLER Dallas, TX

Thet efficently did the job required. They were also courteous.

2 years ago

Reply from American Home Shield

Hi Paul, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

check_circle

Verified Customer

star star star star star

Nancy Beck Ontario, CA

Michael was very informative and courteous and quick at receiving

2 years ago

Reply from American Home Shield

Hi Nancy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

check_circle

Verified Customer

star star star star star

Dennis Gahaghan Visalia, CA

Service is fast, affordable, hassle free and great customer service.

2 years ago

Reply from American Home Shield

Hi Dennis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

check_circle

Verified Customer

star star star star star

Ruby Knox Houston, TX

Did not give me a hart time when I requested a different repair company

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Mary McKay Lafayette, IN

Handled our problem quickly and efficiently on the first call

2 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star

Diane Gonzalez Boerne, TX

Kept me posted on when they were coming very professional repair man

2 years ago

Reply from American Home Shield

Hi Diane, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

check_circle

Verified Customer

star star star star star

Melvin Ballard Rolesville, NC

Thoroughly investigated failure of equipment and repair options.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

rosa williams Decatur, GA

Had a problem with dryer. They sent somebody same day. Fixed problem

2 years ago

Reply from American Home Shield

Hi Rosa, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Mona Phelps Louisville, KY

Work done as stated in a timely manner, worker was professional!

2 years ago

Reply from American Home Shield

Hi Mona, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

check_circle

Verified Customer

star star star star star

Paul Gaudet Hazleton, PA

They're good and timely and so far has lived up to standards.

2 years ago

Reply from American Home Shield

Hi Paul, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

check_circle

Verified Customer

star star star star star

Kimberly Smith Columbia, SC

Was very helpful with an old claim. Took care of it right away.

2 years ago

Reply from American Home Shield

Hi Kimberly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Don David Albany, OR

Care about customer issues and resolve in an efficient and timely manner

2 years ago

Reply from American Home Shield

Hi Don, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star

Judy Flores Vacaville, CA

Great coverage and fast service time. Easy set up, great customer service.

2 years ago

Reply from American Home Shield

Hi Judy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star

Andy Portland, OR

Fast with no problem good service from the company that was sent out

2 years ago

Reply from American Home Shield

Hi Andy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star

Sharon L Brown Cincinnati, OH

the officer is easy to talk and help me to solve the problem

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Darla Redger Gig Harbor, WA

Excellent communication, timely repair with great repair vendor.

2 years ago

Reply from American Home Shield

Hi Darla, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

American Home Shield Reviews