American Home Shield Reviews

Very easy to deal with. Prompt service. The service person who came out was very professional and knowledgeable about my dryer. I am extremely glad I decided to join AHS. Should have done it years ago.

We have had very good and very bad experiences with American Home Shield. Some of their repair companies concoct false information about the situation in order to exclude the repair from coverage. However, some of the repair companies are excellent. It’s luck of the draw.

I have had AHS on two houses for many years. Anytime I have had a claim, even if there was a problem with the vendor, AHS made it right and got the problem solved. I would recommend AHS for a home warranty.

I would recommend going to the bottom of the review as to how customers can better navigate AHS in getting competent contractors in their area. First the bad... namely the contractors and NO option of recourse for AHS customers through AHS. The conclusion drawn is that AHS does not adequately protect its customers from shady contractors and puts the bulk of responsibility on the customer while also making a killing off of the customer for sub-par contractor service. The good... Customer service is great, although it seems that there is a disconnect between customer service and the actual policies that serve the customer. Bottom line: I would rather pay a higher premium to AHS to actually have reputable contractors who would fix the problem the first or second time, not try to beat the clock in their shady repairs and practices. - Contractors are NOT required to leave a record that they were there, what they did and what they claim would be what they would submit to AHS. TOO MANY TIMES has a contractor came, made it worse or have done no work, left no paperwork or refused to, told myself or family that they would be back or that they were to submit a claim that is accurate to the conversation that was had, only to submit a fraudulent/false claim that then made it uncoverable by AHS. Examples: 1. Contractor created a gas leak in which the city of Oxnard had to come out and turn off gas days before Thanksgiving, NO RECOURSE WAS AVAILABLE through AHS, claim submitted by AHS contractor claimed it was our fault. The gas was not working, the contractor used pliers to force it open causing more damage and a gas leak, contractor promptly left said he would be back only to submit the false claim to AHS. Eventually got to escallation team, only to find out AHS doesn't help its customers but puts sole responsibility on them to pursue legal action against contractor themselves. Back and forth revealed that AHS defends its contractors, despite hundreds of bad reviews with all similar circumstances and outcomes for its customers. I ended up paying more than 1k for repairs and a new stovetop and had to fly out myself across the country to take note of all the damage. 2. Plumbing. They came out to home in Ohio didn't fix a leak, several times. Called them out and spent many hundreds of dollars for them to fix a leak under a bathroom sink. In addition to paying and making formal requests, I've called them serval times on my own, close to 8 times. Finally a manager came out and fixed the mistake that a particular contractor made in less than 10 minutes. I had to deal with the water damage on my own. No recourse available to me other than the suggestion I myself must take legal action against the contractors and not whom they represent, AHS. 3. Leaking tub facuet. Again, made appointments several times, hundreds of dollars down the drain, literally in water, time, and payment to AHS. First by AHS contractors, different ones came out, repairs only lasted close to a week to two, causing me to have to open more tickets and spend more money. Eventually I payed out of pocket for contractors not in AHS network and not through AHS, the repairs were costly and it lasted a few months. Eventually the leak came back and I replaced the faucet myself for a total of 80 dollars. Wasted money, water, time, water damage (because one AHS contractor was really rough with the piping that it broke a pipe in the wall, seemingly fixed the issue, turned on the water, and my first floor was flooding)... needless to say I do NOT have faith in AHS chosen "certified" and "vetted" contractors. 4. HVAC. I haven't had heat or AC since December, the cold snap in Ohio. Made several, several appointments, many hundreds of dollars down the drain for sub-par "vetted" and "certified" AHS contractors to "fix" the HVAC. The contractor closed out the ticket, but was comming back for repairs, because I kept calling within the alloted time of a week. They pushed the upgrade plan from AHS for a new replacement on MY DIME instead of reporting clearly that the system must be replaced to AHS. I declined and opted for repairs until AHS said it's time to replace (that was stated by the OWNER of the contract company)... repairs rather than reporting to AHS that it was needed to be replaced. I got other contractors on my own dime to evaluate the work and it was not good, clearly doing more damage than good, almost causing a fire with exposed and frayed wires. The contractor was adament that they would NOT report the system needed to be replaced and instead it was AHS to decide after numerous repairs that it would need be and that AHS customer service didn't know what they were talking about... AHS customer service told me it required that the contractor clearly state that it needed replacement to which the contractor declined several times insisting on his tale of events. AHS customer service said they would get in contact with the contractor and get back to me, weeks later, I have not heard a whisper. I eventually again... forked out a huge amount of money for a new system to replace the old one because of the incompetence of AHS and the contractors... and unfortunately their inability to leave any papertrail OR even admit any fault in the process. At this time, I do not view AHS favorably, but insist that they make simple policy changes to protect their customers. The good: There are a select few contractors that were helpful, honest and expedient. To them I've left great reviews. They deal mainly in plumbing. If you can follow the recommendation below and secure a good contractor, it is well worth the money, especially if you have an old home or the construction and components were shadily put together. Luckily, contractors are friendly and they show you what they're doing, I learned from the contractors many many visits to ultimately do a lot of the repair work myself when (not if) the problem arrised again, saving my time and money. My biggest recommendation for customers is to call AHS customer service (avoid the portal) for the particular repair that they need and ask for who are the contractors in their area while on the phone, otherwise it will automatically be assigned. The representative will almost always entertain the customer in holding for the customer to quickly look at google reviews of each contractor and then they can select the lesser of the evils. Or get the list/options for contractors and the customer can call back after researching google reviews. Above all else, if you can, get written records from the contractors when they do work, as much information as you can to protect yourself if you need to go the legal route and sue the contractors. Be well versed in your contract in AHS as they can also be held liable. From my understanding the contractor is paid a portion of the premium you pay to AHS, incentivizing quick trips and cutting corners. You may negotiate with the contractor so that the customer may buy parts needed (I did with the shower faucet) and they perform the labor. Out of the 100+ dollars AHS charge you, the contractor must sometimes use that 100+ dollars to buy parts, diminishing their payment for the job... Crappy situation. But 100+ dollar charge and an 80 dollar part is much less than the alternative of 300+ dollars in a quick fix from a contractor not in AHS. Ultimately, you must learn to how best to play the game to save money and be aware of the stupid tricks some of the contractors pull... AHS policy unfortunately sometimes ties their own hands in situations. If you can navigate the "game" with stupid rules, it is well worth the money.

american home shield always come out and review your problem and try to fix,I being with american home shield over 15 yrs.some problems they can't fix .. they will let you known whats cover

Used AHS for issues I had with my oven. Ordered repair through their website and had a serviceman out the next day. Only needed to pay minimum fee for repair. Great service!

All repairs are always handled by a professional company for each particular request. We are very pleased with American Home Shield and the businesses they use to handle requests.

Opening an incident is easy. Their vendors are of good quality. Support is useful. I only wish it had more useful features for landlords, such as allowing for tenant contact info, and making it easier to manage contracts for multiple properties.

AHS does not always choose effective service providers. I have been waiting in excess of 48 hours for a scheduling call from a service provider. I called AHS back to report this and they assured me I would get that call today. The office for that service provider is now closed for the day, so we are past the max of 48 hours. …in the meantime my A/C continues to be non-functional.

AHS has followed thru on every promise made since I signed up 15 to 18 years ago. I am having trouble completing this survey because I have changed my e-mail address since signing on.

Prompt assignment of appropriate technician to my case. Follow-up to make sure Company assigned had made contact with me arranged an appointment. I am thoroughly satisfied so far. Money well spent. 🙂

The company sends sub-par repair people to fix equipment. "Fix it" well enough to last past the 30 days then it brakes again. When we get actual highly qualifies people to come they point out how the other repair people did awful work. Example, after paying over 400 (100 esch visit) to get my refrigerator repaired. We finally got AHS to send out a different repair person. That person said the refrigerator should have never been repaired from day one. It should have been replaced. In the mean time I had to continually pay 100 each time I requested a repair person to come out. This does not include the 100's of dollars of food that we had to throw out each time it broke again. Nor does it include the time spend leaving work so the person could come out order an unneeded part, come back 3-4 weeks later when then part was in and put in said unneeded part. A second example is my dryer. The very low qualified repair person has been out 3 times to "fix" my dryer. ($100 each time). Each time he would replace one part. It would run for 45-60 days then break. This last time we requested a new person. That person came out and said we actually need 4 new parents and the ladt part that was just replaced us already damaged because it was not installed properly.

I like the way you’re always able to reach costumer services. They send out help as soon as they can! Never had any issues with them, they always send somebody that knows the job, and get it done right the first time!!

I haven't had my dryer repair finished yet. The service tech has been to my house four times so far with a 5th appointment set up for next week. Needed to get another part. My dryer hasn't worked for a month. I can review better when service is complete. thank you!

Service has been very good. There has been a 3-7 day wait for service, but once it's done, we have been pleased. Currently disappointed that a payment agreement made several months ago has not been honored by AHS. If you will look at the call record, you will see the several calls I've made to follow-up on this issue. Thank you.

Having American Home Shield gave me peace of mind knowing should any of the house-hold items covered had a problem, it would be met with either a necessary repair or replacement at a fair and reasonable price.

AHS has always come through for us. The latest was replacement of a washing machine without any cost to me. When they say if they can’t fix it they replace iit they mean what they say. Worth the service cost.

Anytime I have called with an issue it is taken care of instantly. All the companies have been terrific!!! Love American Home Shield, gives you piece of mind knowing you are dealing with professionals.

The technician was professional and friendly. He kept us "in the loop" with phone calls. The parts arrived on time, and he returned to complete the repair when he said he would. Thank you!

AHS has been very professional and prompt with their service. All the contractors they've sent to my house have been professional, courteous and prompt. Our issues were resolved quickly.

Honestly at this point it’s getting a little frustrating. I’ve had an open project for over a month and haven’t heard anything from AHS or Whitney services which is the service that’s supposed to be fixing my A/C. We tried to take care of things before it got real hot, but it’s still not dealt with, nor has there been any communication, and it’s getting hot in my home with my family. Hoping to resolve this soon.

I like it because it helps me get my applications repaired with little our of pocket cost. I don't like how I get charged $20 more then my original payment every month and not be told why.

First. With so many local companies to choose from, AHS sent a company who is not rated by the BBB any longer with an F rating. Second. It took over a week to be contacted. Third. The repairman was discrediting another company who told me that I needed to have my AC looked at because of the noise it was making. Fourth. He said that my AC only was 9 years old and I "should " get at least 15 years out of it. He heard the noise, but said it was because it didn't have a compressor heater and needed one, which he installed. Fifth. Since he installed it, the sound never went away, but now my thermostat is acting up and occasionally my lights dim momentarily as the AC comes on. Sixth. Afterwards I attempted to contact the technician who never returned my calls. So, finally Seventh. I still have a problem and would like a second opinion from a BBB registered company who can let me know "if" anything can be done to resolve this before my unit possibly just stops working.

For this service call everything went very smoothly and quickly. The tech quickly assessed that the freezer/fridge would need to be replaced, and one week later (one week!) we'd ordered the new fridge AND it was installed.

I love the peace of mind that most issues will be covered. However, there times when services are needed immediately, such as A/C goes down in the middle of Florida’s summer, when we have to wait sometimes a week before we get someone here to fix the issue. I wish you had some way to identify emergencies.

I love this company, whenever something goes and I report the issue they jump right on it and in a matter of less then a week the issue has be resolved. I have recommended to all my family, friends and neighbors!

I have been a member with american Home Shield close to 10 years. I think its a great warranty program. However, annually they need to speak with customers to keep them totally aware of their coverage. Specifically, if they can increase coverage for a minimal increase and how benificial it would be overall would be helpful.

I give AHS 4.5 Stars for the following reasons: 1. It saves you money and headache, 2. the high quality of the techs/vendors they provide are good, 3. the parts provided for repair or replacement are excellent, and 4. the swift no-hassle approval process.

Placing a claim is very easy and I like the companies they recommend. Customer service, although a little difficult to understand with language barrier, is usually very kind and helpful.

I have been a customer of American Home Shield for a long time and all I can truly say is that they are a dependable company, they are their when you need them and I would not take anything for them.

The contact with American Home Shield was excellent. The company that was assigned to me was prompt with contacting me and setting the appointment to determine what the problem involved.

The technician was very professional and very knowledgeable when it came to the products. I would definitely use the Best Company team in the future and I would recommend them to friends as well.

My washing machine broke on May 25 and I put in a service request. Today is June 27 and I still don't have a washing machine to use. The appliance repair company needs to order a part that won't be available until August 5. I cannot wait until that date to have a working washing machine and requested a cash out for my washer on June 17. I have not received any notification from AHS as to the cash out amount. I've placed 4 calls to customer service and have received 4 different answers about when I can expect resolution to this problem . As I type this review, I am once again on hold with AHS as they verify with the appliance repair company the expected arrival date for the needed part. To say I'm frustrated is an understatement!

The peace of mind and service is beyond compare. Each company who has been previously dispatched has been the best; absolute professionals. We're on a fixed income and having AMERICAN HOME SHIELD has truly been a Godsend.

We have been a member for about 504 6 years. It very easily worth the membership. All our claims have been settled and the pros they send out have been worth it. I recommend AHS to anyone who has a home.

They get to the problem right away, if the first contractor cant fix it they allow a second to try, if they cant fix it they pay to replace the item (prorated), always seems to be fair, been using them for many years.

Love the plan but from initial service to approval time to actual work to repair takes longer that we expected The company that help us with our AC was top notch. No complaints with them. They were friendly and effective Thank you Moreno plumbing and Heating awesome job.

AHS promptly responded to my online request for plumbing services, and a contractor was immediately assigned. The contractor was personable and professional and swiftly identified and resolved the plumbing issue.

The response time is good, the repair people are professional and courteous, the work is generally good ( although I’m currently coping with a repair I that failed). I don’t think it is worth the cost because I’ve paid thousands of dollars for the warranty for the last decade but have never needed to replace anything major. The $75 service fee is nice for repairs and parts replaced but I’ve paid quadruple that amount in yearly payments.

I dont mind the $100 dollar fee for repairman to make a service call , it seems like a fair price. The last three calls were good, technician explaining the problem & possible resolution. Each of them were professinal, respectful and friendly.

Representatives speak from a location with a lot of background noise. Representatives deliver a standard speech/ response to questions that most of the times do not answer the question customer poses. Many representatives do not speak a good English and are hard to understand. When requesting the card number to place payment, not all representatives disclosed they would pause session recording for my safety.

So far things have been fine. I had no say in choosing AHS. I was in escrow when AHS bought out One Guard. One Guard covered Water softeners, AHS does not. One thing I don’t care for is when a service call is requested I have no say over what company is dispatched. I wish I was given a choice so that ai could vet that company. See what their overall ratings are

The customer service is difficult sometimes because on the initial call it is usually someone in another country and they don't always understand what you are trying to communicate to them.

I'm very disappointed with AHS. Their insurance coverage is supposed to replace comparable value of appliances that have to be replaced. However, they nickel and dime you to the extent that you eventually have to settle for much less than actual replacement value. They are very typical of many insurance companies that wear you out about paying for fair market replacement value. If they continue to operate like this, they will end up losing customers. Additionally, they hire customer service representatives with very poor English-speaking skills. Consequently, it is very difficult to understand what the customer service individual is saying which is very frustrating, as well as it wastes a lot of time.

I was worried that i may have to buy a new washing machine. I was very happy to know that my recent purchase of this American Home Shield plan covered the repairs and all i have to pay was my deducible.

I requested services because both of my dishwasher racks were rusting in a total of over 20 places. The service was promptly scheduled. The service was approved and after awhile the racks were installed. Great outcome!

AHS has always been responsive to my home needs and repairs. They stay on the phone with me to first try and troubleshoot the issue and then find a contractor in the area to come immediately for repairs.

Take to long to get a live on the phone. I have two a/c condenser when I call for repair The The technician refuse to check the other one. He says you have to get authorization from american homeshield. Why can’t he check all units while he is here without charge? It is obviously a ploy to get more money out of the consumer. Inconvenience and a waste of time .

They had a company here in 24 hr, witch was a big deal I live in AZ and it was my air I had problems with . 100 degrees out side 90 in side I need help fast and they were right on it.

Bast HVAC was great. Jim, the technician explained the problem and fixed it. I also found the furnace has a small crack in the heat exchanger. He gave me a quote with a good price. He also explained home warranty will only replace the furnace with the cheapest one of the same size.