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Kevin New Braunfels, TX

the original contractor did not repair correctly so I requested a refund of my fee which was done and scheduled another repair, done by Sears which found the part needed to be replaced.

1 year ago

Reply from American Home Shield

Kevin,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 26th, 2023

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Marie

Our monthly payment has gone up more than $20/month in the last year, and that is after several years of going up a few dollars each year. We have been customers for many years, with AHS coverage on two houses for several of those years, and we have had minimal claims. We just paid $350 for 3 service calls this month: our kitchen sink was snaked, one running toilet fixed, one toilet adjusted, and an exhaust fan “looked at” but deemed “still working”. We had our fridge ice maker looked at on May 3rd, but are still waiting for you to ship the part to Able so they can install it. I am not really happy right now; considering we will pay nearly $900 in monthly amount this year and the $350 in service fees, that is a lot for the minimal fixes we received.

1 year ago

Reply from American Home Shield

Hi Marie, Your review is concerning to me, and I’d like to know more about it. I will contact you from American Home Shield so I can investigate this further.

May. 25th, 2023

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joyce gaines Hot Springs Village, AR

I've had AHS for 23 years. They've replaced a couple of hot water heaters and provided small repairs. But when my 30+ year AC needed to be replaced, all they'd do is continue to band-aid it...for months and months. Finally, due to chronic lung issues, I had to pay over $7,000 for a new unit and AHS only reimbursed me a couple of hundred. (Without a dependable AC unit, I'd likely end up being hospitalized. Lung patients don't fare well without AC in the heat of the summer in Texas.)

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Jack Vo Orlando, FL

It’s a hit or miss. Sometimes, AHS is fast and other times they are slow. One time they denied wrongfully my service request. My refrigerator door rubber seal is broken and leaking air, and they said it’s not covered by the contract. I pointed out in the contract it covers all parts and components of a refrigerator. AHS said a rubber seal is not a part or a component (!?!?) the only choice left to use mediation but it would take too much time of mine.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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T New York, NY

They were responsive to my latest call and got a contractor on immediately, who was reliable and efficient. On a previous call, they had assigned an untrustworthy contractor and wouldn’t change to another one when requested.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Ashley Temecula, CA

Very disappointed in contractor assigned to our claim for dryer repair. Showed up half our past 5pm window first time, "repair" only made it worse to the point we can't even use it. 5 days of laundry backed up, then called at 5:15pm today to say he'll be here in 20 minutes. Time window was 3pm -5pm. Told them can't have them here so late and move us to first appointment tomorrow . We'll see ...

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Timothy Fort Wayne, IN

I rarely worry about in home repairs. The AHS partners are professionals that ask the questions needed to fix the issues quickly with complete explanation of the work done or why it may take longer.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Christina Sexton Highland Park, IL

I like the service once a contractor has been assigned. When its working well, it WORKS. When it's not working? It's absolutely terrible. AHS customer service is dismal and that's giving it a lot of credit. If you have to call in because a contractor is unavailable or unresponsive, it's a nightmare.

1 year ago

Reply from American Home Shield

Hi Christina,
Your feedback is appreciated! We are here to service you and your home repair needs.

May. 22nd, 2023

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MICHEAL Scottsdale, AZ

sent a company to only service one of my air conditioners and expected me to schedule another appointment on a separate day to service my second AC UNIT AND CHARGE ADDITIONAL 100 DOLLARS .I CONTACTED THE COMPANY AND THEY WERE NO HELP IN RESOLVING MY PROBLEM . I WORK THEREFORE ITS DIFFICULT TO HAVE SOMEONE AT THE HOUSE TO MEET. THE TECHNICIAN. AMERICAN HOME SHIELD WOULD RATHER LOSS ME AS A PAYIN MONTHLY CUSTOMER FOR 7 PLUS YEARS THEN HELP ME RESOLVE THE ISSUE . I ASKED TO SPECK TO A SUPERVISOR AS WAS TOLD THEY WERE ALL IN MEETINGS. REALLY .I AM NOT HAPPY AND WILL CONTINUE TO SEARCH FOR ANOTHER COMPANY.

1 year ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number if further assistance is needed.

May. 18th, 2023

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Gwendolyn Columbus, OH

There was one dispute we had between the company and myself but it was settled with good feelings for both parties. I have been with AHS now for 27 years since I purchased my home and overall the service has been great.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 18th, 2023

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Richard Worley Dallas, TX

The service was fast. Submit the claim thrusday and the next day the service guy contacted me and came out that day. By Wednesday the following week he had it installed. The service guy was really professional

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Devlin

I love American home shield but they should hire companies that work on Saturday because my ac failed one Thursday night and I have to wait until the next Monday to get my ac fixed but anyway American home shield is great so I am happy

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 18th, 2023

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Milagros Franqui Kissimmee, FL

The warranty companies should rate the companies they sent out. A lot of these companies attempt tell you that you need a different repair and that the warranty company doesn't cover it and you have to pay out of pocket. I have been a loyal customer for many years and have encountered many different experiences. this happens quite often, leaving the consumer with no solutions.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Kristopher Tyler, TX

So many problems. The contractors they use are not the best. If you have a problem with a contractor, good luck with getting your money back or with AHS listening to you. Be prepared to wait for appliances to be replaced. We waited almost 6 weeks for our hot water heater to be replaced. Don't expect customer service to know what's going on. While they are kind, if you have any kind of issue with the service, don't expect them to know how to help. You also may wait 2 hours on a phone call just to be hung up on. You also won't get call backs that are promised. Would highly suggest to stay away from AHS. They have caused more stress than they have helped fix problems in my home.

1 year ago

Reply from American Home Shield

Hi Kristopher, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 17th, 2023

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Doreen G Morro Bay, CA

American Home Shield is currently working with very qualified service providers, such as On Point Plumbing and Heating. That is really helpful because the service provider communicates well and does a great job.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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PAUL Roseburg, OR

I do not like calling on the help line and ALWAYS getting someone that has such a strong foreign dialect that I cannot understand them in ENGLISH! I speak ENGLISH and i understand that paying for someone in an impoverish country may cost less than hiring someone that is from the U. S. but your customers suffer because they cannot understand what the assistant on the other end of the phone is saying. When I ask to speak to another representative I am denied or told that I will have to hang up and call back. THAT is the only reason that I am NOT going to ne-new my subscription for A.H.S.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Vincent B Manning Dallas, TX

Jacob with Atlas Service Repairs was very professional and communicated everything he did repairing my dryer. He also did a n assessment on my dryer and a cleaning. Great job Jacob with Atlas Service Repairs.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Vincent, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Apr. 28th, 2023

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Verified Customer

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Steven Woodard North Wilkesboro, NC

I have been a customer for several years. I have used AHS services a number of times and the contractors they use are professional, prompt and courteous. I have always been pleased with the service provided.

1 year ago

Reply from American Home Shield

Hi Steven, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 12th, 2023

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Michael Deininger Dallas, TX

I had to call them out for two different situations close together. The techs that came out corrected my issue quickly and friendly. They treated me like a friend and that is always appreciated, builds trust.

1 year ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Maureen Nute Vero Beach, FL

Technician was very knowledgeable. Identified the problem quickly, put protection down on the floor when he moved my stove... and then repaired it promptly. He was courteous and efficient.

1 year ago

Reply from American Home Shield

Hi Maureen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 5th, 2023

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Ursula Lundy Fredericksburg, VA

They send someone quick and do get it fixed with no problem, thank you. I recently called to get my stove fixed and they we're unable to do so due to the age of my stove. I received a very fair settlement to get a new one.

1 year ago

Reply from American Home Shield

Hi Ursula, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Richard & Anissa Parks Clinton, MD

They have been great with getting a contractor out to fix our issues quickly. All we do is pay our service fee and issues are fixed by contractors. We had an issue once but they quickly resolved it.

1 year ago

Reply from American Home Shield

Hi Richard & Anissa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 7th, 2023

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Lance Daniel Payne Grass Lake, MI

The speed of AHS dealing with a claim is outstanding. However, one of the contractors they sent to me over a month ago still hasn't set a time for the work to be done. Not necessarily on AHS but it led to the 4 star rating rather than 5.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 9th, 2023

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ROBERTO E LITTLEJOHN III Colorado Springs, CO

I DID NOT CHECK THOSE STARS AS SHOWN. MY EXPERIENCE WITH AMERICAN HS HAS BEEN EXCELLENT. MY EXPERIENCE WITH H/S HAS BEEN NOTHING BUT GREAT. EVEN THE CONTRACTOR WHO GIVE ME SERVICE WAS OUTSTANDING.

1 year ago

Reply from American Home Shield

Hi Roberto, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 22nd, 2022

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Roy A Chavez El Centro, CA

Prompt service. Very profetionl service. Very courteous both American home shield and service person doing the job. Prompt service by phone from service rept. from American Home Shield.

1 year ago

Reply from American Home Shield

Hi Roy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Dean Chavez Belen, NM

You were very prompt in getting a service technician and the guy was a very respectful and when the appliances needed to be replaced I didn't have to go through a bunch of negativity with this company

1 year ago

Reply from American Home Shield

Hi Dean, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 22nd, 2022

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Barbara Pape Bullhead City, AZ

For my Refrigerator, it took almost one year to get them to confirm I could buy a replacement. The Refrigerator kept on freezing inside. The decision makers kept sending the tech and he replacement the item twice but, he knew it would not work. So, it too close to 1 year. Most all the other issues were taken care of without delays. This is "why" I gave this rating It was bad and good.

1 year ago

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Anna Pizzoferrato Youngstown, OH

The selection of contractors is very limited and none of them are local which made the appointment scheduling limited and not as quick as it should have beeb. It was also difficult to speak to anyone from the contractors provided. Everything was handled through text and email...never verbal so I had to deal with operators from AHS who then contacted the contractors via email.

1 year ago

Reply from American Home Shield

Hi Anna,
I would be glad to speak with you to assist with the plumbing repairs that need to be resolved.

Jan. 9th, 2023

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Daniel Travelers Rest, SC

After having AHS for several months and not using any services, I had an HVAC issue that saved me at least a grand through the warranty and was pretty low hassle to take care of too.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Jim Crompton Sun City West, AZ

American Home Shield is very good. Thus far we have no complaints. American Home Shield is prompt and courteous on communications. They also provide recall mail for appliances with is good.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Angenette Taylor Bedford, OH

Put in a request for service on Thanksgiving Day received email assigning a com on Friday morning and called at 9:15am on Friday and the company had our issue resolved before 5pm.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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ELiz Lampert Lafayette, CA

Attentive but the washer is still showing the same issue and the light is blinking again. We lost a day of work waiting for repairs and to get this fixed again would also require a wait and loss of workhorse so not exactly cost effective

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Vikram Kalyanaraman Dublin, CA

Generally fast service and good coverage. Almost always find that some portion of the repair is not covered. For example one broken spring on a garage door. Was told only the broken one is covered but it is highly recommended to replace the other spring at the same time. Had to pay for that. Same with a toilet repair today.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Frank Las Vegas, NV

Because majority of the time you speak to someone they outsourced from another country and it's hard for representatives to understand the exact nature of your problems. Far the most part, it's been good experience overall with the rest of the service

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

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Laurye Clark

My overall experience would have been higher but the last experience I had with AHS I was very disappointed. I contacted AHS to see if bathtub faucet was covered under my warranty and I was told it was. But when the vendor came out they told me it wasn't. Bottom line is if I had been told the service I wanted done was not covered I would have taken a different route. Instead, since I was told it was covered I had to pay $100 just to have someone come out and tell me it wasn't. The misinformation led to me spending $100 that I didn't have to just give to you just to have someone come out and tell me it wasn't covered. I should be refunded $100. Very disappointed!!

1 year ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Brenda Premont Riverview, FL

When having dryer fixed the first business assignment was awful, never called to set appointment then called and was on wsy. I wasn't home so rescheduled and they never came, took over 3 months to have repaired. The next business was absolutely wonderful came right away and was very professional.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Cory Armes Mansfield, TX

They have always been helpful and responsive. Most recently, there was a quick response to our repair request and we were notified when parts were ordered as well as when they arrived and the final repair could be scheduled.

1 year ago Edited January 10, 2024

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

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Mary L Barrow Greenwood, AR

The first 3 repairs were wonderful. The 4th repair not so much. We could not get it done and had to pay for it ourselves because the company could not set us up with a repair company. We had paid for the repair so we requested a refund of the deductible. We will see if that happens.....

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Karen E Turner Abilene, TX

We have used American Home Shield several times. It so easy to file a claim and within 24 hours you have an appointment with a service person. The service people are very knowledgeable and friendly.

1 year ago Edited January 10, 2024

Reply from American Home Shield

Hi Karen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

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Norm Owens Ventura, CA

Service was easy to schedule, had to order part and return which was expected. Repair Tech was very knowledgeable and friendly. The only thing that gripes me a little is that we have to pay 75 dollars to schedule the service call along with my monthly 59 dollars a month insurance payment.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

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Michael Morrone Biloxi, MS

Live customer service is not what it once was. If there is anything out of the ordinary and the offshore call centers don't have a proper response in their scripts the result can be very disappointing. I'd be glad to share details if you really care.

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. We are working diligently to improve the overall experience.

Dec. 13th, 2022

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Amanda Mathson Fairfax, CA

The primary benefit of AHS is the significant cost savings on home appliances. Unfortunately, most of the contractors they partner with are subpar, and when an appliance can't be repaired, I'm given the run around and have to wait for months before I can get approval from AHS for a cash-out option for a replacement. I'm questioning whether the financial savings is worth all the hassle.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service and we are working diligently to improve the overall experience. We hope you continue with us to enjoy the improvements to come.

Dec. 13th, 2022

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Casey maltos Spokane, WA

Made the claim within 5days they were at my door. Determined my water heater was bad and had the new one installed and working with in 4hrs of showing up. Total peace of mind with proof. Thanks AHS

1 year ago

Reply from American Home Shield

Hi Casey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Denise Van Hosen Broken Arrow, OK

I have been pleased with service after my first initial time. it was an ac problem and the wait was over over 2-3 weeks. since then my appointment times have been quick and resolved quickly.

1 year ago

Reply from American Home Shield

Hi Denise, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Eric Johnson Copperas Cove, TX

After my mother's old washing machine failed. American Home Shield replaced it with no hassle technical affordable new one of her choice. They have the best customer service representative.

1 year ago

Reply from American Home Shield

Hi Eric,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Mary Fischbach Chester, MD

I called American Home Shield because my heat pump stopped working. They immediately assigned Chesapeake Comfort Co. who diagnosed and made the repair the next day.ned Chesapeake Comfort Co.

1 year ago

Reply from American Home Shield

Hi Mary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Lisa Rush Memphis, TN

Customer service Representatives and Technicians have all been polite, courtes, and respectful of my time and home and I am truly grateful to have receive that high level of quality service.

1 year ago

Reply from American Home Shield

Hi Lisa,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Jill Martinez Kansas City, MO

Their service was fantastic. In 6 years, we have only had one bad tech. However, during that 6 years, the price went from $48 to $94/month. That seems uncalled for and nothing but greed. We terminated our relationship.

1 year ago

Reply from American Home Shield

Hi Jill,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Greg Griffin Coeur D Alene, ID

I didn't have to do anything. Reported my problem, American Home Shield contacted the repair company, they set up the appointment and the remairman showed up and fixed the problem.

1 year ago

Reply from American Home Shield

Hi Greg, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Jennifer Walker Powder Springs, GA

You should screen your contractors! I was without heat about 10 days, had to stay in a hotel while your first contractor LIED about the issue. I paid out of pocket for another contractor who replaced the thermostat which was dead but he couldn't get heat to work until you sent the next company out who repaired it without issue! I spent $600 on lodging then$200 for a thermostat.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

American Home Shield Reviews