American Home Shield Reviews

I had no problem setting an appointment for service. The service tech was at my home on time the next day to solve my leaking plumbing issue. He was mannerly, clean in his company uniform, demonstrated professional knowledge of the service he was providing and spoke with me in clear English, I like that. When leaving, he looked over his shoulder to insure the area was clean and of course insuring he had all of his tools. lol I am very pleased with the service. I have been anti home warranties after a not so pleasant experience with a past work order with a different provider. That's no longer the case. I have used the Home shield warranty twice now, both times top shelf. Give them a shot if you are contemplating a service for your home. They actually show up and do the job requested without, "Well, that's good enough". If you ever hear that, the job is not quality; run those guys off. Gary

The single worst customer service experience of my life. Disorganized, unprofessional, do-nothing outright liars & scammers. They deserve a full congressional investigation for the way they bilk their customers of money, time & energy. I wish I had never heard of American Home Shield & I regret ever using their services. They have done nothing for me but waste my time & create an infinite feedback loop of misery & frustration. I genuinely hate them & I advise anyone considering using their service to RUN in the opposite direction.

As a 20 year veteran of the real estate industry, AHS was always my first choice. I had them with several homes of my own. Unfortunately I had to use them a few times and definitely happy I had them in my corner.

I would like to express my complete dissatisfaction with the terrible service at American Home Shield. I have been a loyal customer for years with American Home Shield and once something expensive like the water heater or A/C doesn't work they find ANY excuse not to pay. Last month, I reported to American Home Shield that my A/C was not cooling off. American Home Shield sent a third party company called "Complete Air Mechanical Of Central FL" to inspect and fix my home A/C. "Complete Air Mechanical Of Central FL" arrived at my home, make an inspection and took several photographs of the coil and A/C. After the inspection "Complete Air Mechanical Of Central FL" sent a report to American Home Shield that the reason the A/C was not working was due to "Mold or Mildew" in the A/C. Based on this fact (which is a lie), American Home Shield informed me they will not cover the A/C coil replacement or labor due to "Mold or Mildew", they allegedly claim is present in the A/C coil and sent me an estimate of almost $4,500 dollars. I contacted American Home Shield to request the photographs containing the Mold or Mildew "Complete Air Mechanical Of Central FL" claims my home A/C coil had as evidence. I was informed by American Home Shield that American Home Shield did not have these photographs and to contact "Complete Air Mechanical Of Central FL" for these photographs. At the same moment, I called "Complete Air Mechanical Of Central FL" and they informed me they could not share with me the A/C coil images containing Mold or Mildew, the A/C inspection report or provide a detailed estimate to me. They told me to contact American Home Shield directly as I was a Client of American Home Shield not their Client. Furthermore, "Complete Air Mechanical Of Central FL" informed me that once they uploaded all the information online to American Home Shield, that information is gone from the "Complete Air Mechanical Of Central FL" system. Since then, I had called six (06) times to American Home Shield, spoke with 3 associates, 3 supervisors and 1 customer complain department, asking for: a. the release of the A/C coil images containing Mold or Mildew; b. the release of the A/C full inspection report; and c. a copy of the detailed estimate for almost $4,500 dollars to know what is included in the estimate they provided. To continue with the terrible service by American Home Shield, in my online login at the American Home Shield online portal, there is a disclaimer that reads under the estimate: "*American Home Shield cannot guarantee the accuracy of this estimate. For exact costs, contact the contractor." Therefore, even though I am a customer of American Home Shield and I have had paid a monthly subscription for years to American Home Shields, American Home Shield cannot guarantee the accuracy of their estimates or provide any information and proof of the alleged Mold and Mildew. After a complI would like to express my complete dissatisfaction with the terrible service at American Home Shield. I have been a loyal customer for years with American Home Shield and once something expensive like the water heater or A/C doesn't work they find ANY excuse not to pay. Last month, I reported to American Home Shield that my A/C was not cooling off. American Home Shield sent a third party company called "Complete Air Mechanical Of Central FL" to inspect and fix my home A/C. "Complete Air Mechanical Of Central FL" arrived at my home, make an inspection and took several photographs of the coil and A/C. After the inspection "Complete Air Mechanical Of Central FL" sent a report to American Home Shield that the reason the A/C was not working was due to "Mold or Mildew" in the A/C. Based on this fact (which is a lie), American Home Shield informed me they will not cover the A/C coil replacement or labor due to "Mold or Mildew", they allegedly claim is present in the A/C coil and sent me an estimate of almost $4,500 dollars. I contacted American Home Shield to request the photographs containing the Mold or Mildew "Complete Air Mechanical Of Central FL" claims my home A/C coil had as evidence. I was informed by American Home Shield that American Home Shield did not have these photographs and to contact "Complete Air Mechanical Of Central FL" for these photographs. At the same moment, I called "Complete Air Mechanical Of Central FL" and they informed me they could not share with me the A/C coil images containing Mold or Mildew, the A/C inspection report or provide a detailed estimate to me. They told me to contact American Home Shield directly as I was a Client of American Home Shield not their Client. Furthermore, "Complete Air Mechanical Of Central FL" informed me that once they uploaded all the information online to American Home Shield, that information is gone from the "Complete Air Mechanical Of Central FL" system. Since then, I had called six (06) times to American Home Shield, spoke with 3 associates, 3 supervisors and 1 customer complain department, asking for: a. the release of the A/C coil images containing Mold or Mildew; b. the release of the A/C full inspection report; and c. a copy of the detailed estimate for almost $4,500 dollars to know what is included in the estimate they provided. To continue with the terrible service by American Home Shield, in my online login at the American Home Shield online portal, there is a disclaimer that reads under the estimate: "*American Home Shield cannot guarantee the accuracy of this estimate. For exact costs, contact the contractor." Therefore, even though I am a customer of American Home Shield and I have had paid a monthly subscription for years to American Home Shields, American Home Shield cannot guarantee the accuracy of their estimates or provide any information and proof of the alleged Mold and Mildew. After a complete lack of transparency, misinformation and inaction from American Home Shield, I contacted a well-known A/C contractor from my local area and this company quoted less than half the price of what American Home Shield in combination with "Complete Air Mechanical Of Central FL" quoted me for the same exact repair, replacement and service of my home A/C. Furthermore they show me pictures and said: THERE WAS NO MOLD OR MILDEW!!!! Therefore, either the company "American Home Shield", "Complete Air Mechanical Of Central FL" or "both companies" together, want to take advantage of me as a customer one more time. For the lack of transparency of both companies until now, it gives the irrefutable impression that these companies are running a "FRAUD scheme"!!!!!!!!

Very disappointed in this company. First time I called them for an HVAC repair, it turned out they don't cover my repairs, so I paid their guy $550 out of pocket to charge the system. I would rather have found my own HVAC technician because that was way too expensive. Second time I had to call AHS for my fridge, it took their guy 8 days to get to my house. He then showed me the fridge and explained that it's a sealed system that is not meant to be serviced. It took AHS another 72 hours to process his report.... at which point AHS told me that the system was serviceable but was missing a part, so it was outside of my warranty. Then they told me that, for another $45, the part could be installed and the fridge could be fixed. I told them that, yes, of course I want to spend $45 to fix my fridge. They never sent the technician. So I called again, got the same lecture, and was told a technician would come out for $45. Once again, nobody followed up. So I called a third time. This time, AHS told me that I was outside of the warranty, so the HVAC company would not come out and would not install a port... but that I could pay AHS another $100 for a second opinion. At this point, I've been without a fridge for 3 weeks, and it's already been diagnosed as a sealed system that has no port for charging. This is clearly just a scam meant to make me go away so that AHS doesn't have to replace my broken fridge.