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Verified Customer

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Clint Heller Wasilla, AK

They are professional and quick, it is well worth the money for the hundred dollar call out fee you have to pay, still Highly recommend them.

2 years ago

Reply from American Home Shield

Hi Clint,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Charlotte Rivers Fort Worth, TX

They don't take care of there customers . Every time you call them something is not covered. They charge me my monthly fees and non refundable visits. We have been with them too long not to receive Better Service. Customer Service is terrible also. You place a work order and they don't put in everything. They are just a waste of Money and Time . Don't Do Them

2 years ago

Reply from American Home Shield

Hi Charlotte. We appreciate your feedback. We are here to address your concerns. I would be happy to speak with you regarding any unresolved issue.

Nov. 2nd, 2021

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Verified Customer

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Ping Chi San Jose, CA

I got quick response from American Home Shield to my service request. The plumber it sent to us was professional and did a great job!

2 years ago

Reply from American Home Shield

Hi Ping,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Chelsealya Payne Austell, GA

Very responsive and professional. Very thorough in ensuring that my home needs were taken care of In a very timely manner.

2 years ago

Reply from American Home Shield

Hi Chelsealya,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Monica Allison Park, PA

Awful! First claim they told us that our desired contractor wasn't on their list.. we found out later that they were! Then, they sent someone who wasn't on their preferred list. After our second claim for a different issue, they withdrew from my bank account, without my permission or notifying me, THREE additional claim fees, on different dates, totaling $225! These occurred two months later. Thank goodness my husband noticed them! I would NEVER recommend this company!!

2 years ago

Reply from American Home Shield

Hi Monica,
Thank you for bringing the issues to our attention. I would be glad to speak with you to discuss the fees paid to AHS.

Nov. 2nd, 2021

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Verified Customer

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Jean Cosgrove North Las Vegas, NV

You people received payment from my escrow on Sept 20th and deposited same then when I called on Oct 13th to get someone to look at my washer you insisted that I pay again. I have sent 3 copies of the check from escrow that you deposited and a copy of my bank information showing that you deducted the second payment from my bank account. I want my second payment returned immediately.

2 years ago

Reply from American Home Shield

Hello Jean. Thank you for taking time to let us know about the billing and payment issue with your contract. I would happy to look into this matter further and contact you to follow up.

Nov. 2nd, 2021

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Verified Customer

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Read McFaddin Portland, OR

It was quick and efficient experience. AHS addressed our issue quickly and the company we work with was fantastic as always.

2 years ago

Reply from American Home Shield

Hi Read,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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REGGIE HARRELL Harker Heights, TX

I've owned my new home just over a year and had three instances where they've stepped in to handle them quickly and professionally.

2 years ago

Reply from American Home Shield

Hi Reggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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Verified Customer

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Thomas Kemp Stevensville, MD

Good initial plummer response. However ever since has been disappointing. No contractor has been located to fix the whole in my ceiling. The phine service rep didn't even know AHS had sent me the option of a $100 to make me fix it and go away. Still waiting.

2 years ago

Reply from American Home Shield

Hi Thomas,
I hate to hear about the plumbing experience that was unsatisfactory. I would be glad to speak with you to address your concerns.

Nov. 2nd, 2021

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Verified Customer

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Veronica Jacksonville, NC

Customer service was great. I like how techs attended to my situation in a good time. AHS really have lived up to their name.

2 years ago

Reply from American Home Shield

Hi Veronica. We love taking the hassle and worry out of home repairs for our members. Thank for letting us know that you were pleased with your service experience. We can't wait to work with you again.

Nov. 1st, 2021

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Verified Customer

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Maxime Duchard Hudson, FL

I had a damaged Stove, AHS sent a contractor to fix it for me at home. Since then, the stove works as if it was brand new.

2 years ago

Reply from American Home Shield

Hi Maxime. Thank you for letting us know that the problem with your stove was resolved to your satisfaction. We look forward to providing you with a great service experience again.

Nov. 1st, 2021

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Verified Customer

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Angela Moisant Choctaw, OK

I liked them at first for easy fixes, but as soon as something big happened they have been denying my claim on a heater. Said because a switch is broken that it isn't installed for diagnosis and therefore can't cover the replacement.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Angela,
Thank you for bringing the issues regarding the repair company and delay in service to our attention. I would be glad to speak with you to discuss your experience.

Nov. 2nd, 2021

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Verified Customer

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Maria Diaz Lancaster, TX

Excellent and professional service. Repairs offered in a timely manner. Technician were respectful and very professional.

2 years ago

Reply from American Home Shield

Hi Maria,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 1st, 2021

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SHERRIE WALLS Hyattsville, MD

I placed a service call on line and I received an email right away, then I received a call and another email, quick response.

2 years ago

Reply from American Home Shield

Hi Sherrie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 1st, 2021

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Verified Customer

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Margaret Boni Reno, NV

Every time I've had to use AHS, they have been courteous and prompt. The service companies that have been used are great as well.

2 years ago

Reply from American Home Shield

Hi Margaret,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Bob Novello

The whole process was quick. The company they sent out was helpful and knowledgeable.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Bob,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 2nd, 2021

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Verified Customer

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Sean McClurkan Georgetown, TX

My washer died and they had a service technician to the house in a day or two and a week after that, I had a new washer installed.

2 years ago

Reply from American Home Shield

Hi Sean. Thank you so much for letting us know how promptly and effectively the issue was taken care of with your washer. We are so happy to have provided you with service you can count on. Thank you for trusting AHS.

Nov. 1st, 2021

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Verified Customer

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Deborah Beer Verona, PA

We've had to call in multiple times since buying our house. Each time they helped us resolve the issue well. We'd be broke without them!

2 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Richard Holden Martinez, CA

I have had two bad experiences with AHS and its referred professionals. The first involves a plumbing leak that was apparently denied because of a construction error. I never received a denial letter or the report from AHS. The second involved my HVAC system and an electrical line problem. Again, no letter of denial or actual report provided. Despite getting a rate increase I. The past year, AHS has been useless as a home warranty. I am within a month of cancelling.

2 years ago

Reply from American Home Shield

Hi Richard. Thank you for letting us know that you were not satisfied with the service experiences for your plumbing and HVAC system. I would be happy to speak with you further to address your concerns.

Nov. 2nd, 2021

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Verified Customer

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Deneen G Green Philadelphia, PA

Ease of application phase and expediency of response of technician. However, the time to get the needed product was slow and I was not updated along the way.

2 years ago

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Verified Customer

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Shawnesha Jones Tallahassee, FL

I would rate them higher yet their customer service reps and lack of training and empathy makes me rate them this way. I'm always connected to someone who has a heavy accent and doesn't care about my concerns

2 years ago

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Anonymous Beverly Hills, CA

If you like calling AHS several times a day and calling their techs simultaneously several times a day, then just throw your money away. We took cold showers for weeks until it was resolved. It's sad when you talk to your friends about the same company, and everyone comes to the same conclusion that it is a scam. One friend gave up with AHS after 6 weeks of her dishwasher never being fixed by them.

2 years ago

Reply from American Home Shield

Hello and thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Oct. 26th, 2021

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David Henderson Tulsa, OK

Waited weeks during hottest weather for ac to be fixed. Rcause they would not authorize another service company, who had the part, to fix it. Am waiting now on microwave fix. Can't get any info from AHS or their contracted service agent.

2 years ago

Reply from American Home Shield

Hi David. Thank you for the feedback regarding your service experiences. I am sorry to hear that the issues were not resolveed to your satisfaction. I would be happy to speak with you to assist with any unresolved matter.

Oct. 28th, 2021

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Verified Customer

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Ronald Mills Raleigh, NC

Technician was very professional and easy to deal with. Well trained and diagnosed the problem and made the repair quickly. Very impressed!

2 years ago

Reply from American Home Shield

Hi Ronald,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Mary gallaher West Jordan, UT

Very professional and quick turnaround time trying to fix my fridge. Appreciated that they took the time to try to fix it.

2 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Bill Seubert Shawnee Mission, KS

They were true to the agreement and quickly and painlessly arranged to have my broken hot water heater replaced. Was painless and easy!

2 years ago

Reply from American Home Shield

Hi Bill,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 26th, 2021

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Cindy S Lovern Mechanicsville, VA

I pay a high monthly fee that keeps going up, and I pay $125 per visit - so I am almost to the point that it doesn't pay to keep the service and instead just pay for something when it breaks.

2 years ago

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Frank M Augusta San Clemente, CA

They fulfill their purpose in a prompt, ethical and efficient manner. Then they add courtesy and pride in a job well done. Not just "good enough".

2 years ago

Reply from American Home Shield

Hi Frank,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Joseph gorg Pequot Lakes, MN

The technician arrived on time was Polite and extremely professional completed our dryer and washer repair and the plants are working good

2 years ago

Reply from American Home Shield

Hi Joseph,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Verified Customer

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Christine Angel Yorba Linda, CA

AHS was awesome! The process was so easy and help came right away!! I'm so glad I chose American Home Shield to protect my home and my wallet!

2 years ago

Reply from American Home Shield

Hi Christine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 26th, 2021

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Carrie Krosse Pittsburgh, PA

Most recently, I had to pay 2 service requests because I didn't specify the leak under our sink could be from the faucet. I put pipe leak only because I had to choose. I'm not a plumber. The water could have been coming from anywhere. Very frustrating.

2 years ago

Reply from American Home Shield

Hi Carrie. Thank you for bringing this matter to our attention. I am sorry to hear how frustrating this situation has been. I would be happy to speak with you and assist with a resolution.

Oct. 28th, 2021

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Jeff Melnick Dallas, TX

They are ok, sometimes everything is covered, other times the have a lot of small print in their agreement that allows them to cover very little of the costs. That is especially true for more expensive jobs.

2 years ago

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Verified Customer

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Anthony L Eagleton Baytown, TX

When I called AHS they immediately scheduled my appointment for the servicer to come out to my home to repair my refrigerator.

2 years ago

Reply from American Home Shield

Hi Anthony. Thank you for letting us know about your positive experiences when requesting service for your refrigerator. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Oct. 26th, 2021

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Maggie M Baum Cedar City, UT

There have been very easy to work with, quick response time. The service technician are professional and very knowledgeable.

2 years ago

Reply from American Home Shield

Hi Maggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 26th, 2021

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Julia Hunter Conroe, TX

I have to call them again as the leak I called. about two weeks ago is worse now and plumber said it was just loose connections. I am very disappointed I refuse to pay another $75 when problem should have been addressed then. This is the third time that I have had plumbing problems in last 5 years and I have to have someone come out more than two times to fix it. I have two houses insured and I am not happy that no one seems to do their job. It is always half way done and not quality work.

2 years ago

Reply from American Home Shield

Hi Julia. Thank you for bringing this matter to our attention. I am sorry to hear that your plumbing issue has not been resolved. I would be happy to speak with you to address this issue further.

Oct. 20th, 2021

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Rebecca Deering Morrow, GA

It took me 4 months to get a replacement for my dishwasher and it took 3 techs before I got it install.i had to continually called them.i don't planned to renew my contract when it time to do so

2 years ago

Reply from American Home Shield

Hi Rebecca,
I hate to hear about the delay in service to have the dishwasher repaired. I would be glad to speak with you to discuss your experience.

Oct. 21st, 2021

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M Helena, MT

Prompt service, which was much appreciated. I just wish it was routine to explain why more was being charged to my credit card (over $100), on top of what I pay monthly.

2 years ago

Reply from American Home Shield

Hi M,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Cheryl Summit, AZ

Usually prompt service need to communicate what I was getting into better nothing said about $100 service fee until I needed service asked twice for terms to be sent to me

2 years ago

Reply from American Home Shield

Hi Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Ioannis B Tsounis Springfield, OH

Needed a repair so i paid a 100 dollars. They said the repairman was going to be in my house soon( it was an emergency). They took my money and no one show up. I ended hiring another person.

2 years ago

Reply from American Home Shield

Hi Ioannis,
Thank you for bringing this to our attention. I would be glad to speak with you about the service call issue.

Oct. 28th, 2021

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Verified Customer

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Glenda Frank Crowley, TX

Great customer service! They sent someone to fix my air blower and they did a great job and explaining everything theybwere doinf

2 years ago

Reply from American Home Shield

Hi Glenda. We are so happy you took time to tell us about your repair experience. We want you to know you can count on AHS to provide you with great service when you need us. We look forward to working with you again.

Oct. 18th, 2021

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ISAAC GARZA Bakersfield, CA

American Home Shield came through again.! My service appointment was scheduled the next day and my air conditioning unit was was fixed the same day.!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Isaac. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting your repair needs met. Thank you for choosing American Home Shield.

Oct. 18th, 2021

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Verified Customer

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Jessica Backensto Mansfield, OH

I have had everything, including my car, fall apart these last couple of months. I have had great response and coverage.

2 years ago

Reply from American Home Shield

Hi Jessica. We are so happy to hear that you have been pleased with your coverage and repair experiences. We are here to take the hassle and worry out of unexpected home repairs. We are really glad you chose AHS to be there when you need us.

Oct. 18th, 2021

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Verified Customer

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Ron Johnson Rockford, IL

I've had AHS for about twenty years and the company has helped my wife and I from replacing a furnace to fixing our leading toilet.

2 years ago

Reply from American Home Shield

Hi Ron. Thank you for taking time to let us know about the service you have received over the years. It is wonderful to know you have been pleased with your repair experiences. We look forward to being your home warranty company for many more years to come.

Oct. 18th, 2021

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Verified Customer

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Yuzhe Chen Saratoga, CA

Used AHS for years. Satisfied with the services and repair coverage. The only thing is about the sudden price increase.

2 years ago

Reply from American Home Shield

Hi Yuzhe. Thank you for your feeback. We are glad to know you are happy with the service and repairs. We understand price increases can be overwhelming. We remain committed to doing our best to make sure you are able to find the value in the coverage we offer. Thank you for being a valued member of American Home Shield.

Oct. 18th, 2021

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Verified Customer

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Whaeed Khan Stockton, CA

I recently had my refrigerator go out and it took them over four week to send someone out that was qualified to replace the failed compressor. Also I had to talk to support rep several time to find a quantified technician to fix the problem. I been a customer for years and the customer support personal is horrible. I sent most of the time on hold and for some reason every-time I asked to speak to a manager or supervisor I was told on one was available. Absolute horrible experience with the recent service request.

2 years ago

Reply from American Home Shield

Hi Whaeed. Thank you for letting us know about your experience with your refrigerator. I do hate to hear that it took over four weeks to to fix the issue. I would be happy to speak with you to further address your concerns.

Oct. 20th, 2021

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Michael Kruep Conroe, TX

2 refrigerators, 1 dryer, 1 dishwasher w great customer service and good vendors that work with you.Great company that takes care of you!

2 years ago

Reply from American Home Shield

Hi Michael. Thank you your feedback. We are happy to know you were pleased with the service you received and we look forward to providing you with great service for your next repair need as well.

Oct. 18th, 2021

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Connie Johnson Enid, OK

Was having trouble with AC they sent different companies each time until the last 2, =put bandades on each time instead of fixing the real problem. costing me $400.00 in service fees!!

2 years ago

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Verified Customer

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Claire Arthurs Toano, VA

I'm disappointed, I had my dishwasher serviced 4 times for the same problem. The dishwasher needs to be replaced and it cost $100 every time to have a technician fixed the dishwasher and home shield is refusing to replace it. The money I spent every month plus 4 technician service I could have bought a new dishwasher.

2 years ago

Reply from American Home Shield

Hi Claire,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution to have the dishwasher repaired.

Oct. 19th, 2021

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John Trenner Monterey, CA

The repair person came and worked on the washing machine, it worked for one cycle and now it doesn't. Called the repair person told him it was not working and he said he would order parts. Will see what happens, been without a washing machine for two weeks.

2 years ago

Reply from American Home Shield

Hi John,
Thank you for bringing your customer service experience to our attention. I would be glad to speak with you to reach a resolution for the washer machine.

Oct. 19th, 2021

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Verified Customer

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James Garay Trabuco Canyon, CA

AHS is successfully trying to make customer experience more easer with new technology in helping to assist in addressing issues related to repairs.

2 years ago

Reply from American Home Shield

Hi James,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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