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Roaemary lucas North Charleston, SC

My Experience with the technician that came to my home was excellent! My experience with your call center that set up my appointment was extremely lacking. That person sent me up for the wrong work order. So far I've gotten 3 different conflicting calls regarding payment. The last caller was nasty!! I'm confused about payment. I'm thing about changing to another home warranty company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Lisa Vernon Colonial Beach, VA

It took them a WEEK to find a plumber to come look at my broken sump pump, then the plumber doesn't have an opening for 10 days! They don't return phone calls and when I talk to them, I can't understand them and they are overly salacious to me .DO YOUR JOB! It was a nightmare, I will be cancelling AHS and if I have structural or mold problems because of their own incompetence, my lawyer will be calling!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 24th, 2022

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Christopher Alston Greensboro, NC

I rate them this way because I had a water heater to out, and a plumber was sent, but the communication was off as far as if the water heater would be covered or not. According to both the plumber and AHS I was supposed to receive communication from both. Also called a couple of days later and an AHS customer service rep was supposed to follow up with me, but never received a call back. So now I'm paying out of pocket for the heater

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 24th, 2022

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Vanessa Arreola Bakersfield, CA

I asked for someone to come look at a leak in my closet. They sent AC company. AC Company said I had to call plumber. Plumber came and said you have to call roofing company. I had to pay the $75 deductible even though there were zero services completed at my home. My first claim I got the runaround for nearly a year, then paid almost 500 out of pocket for a garage door opener repair. This company is highway robbery. The premiums continue to increase while services continue to be horrible.

2 years ago

Reply from American Home Shield

Hi Vanessa, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist.

May. 24th, 2022

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MELISA MCKEE Alpharetta, GA

Because it took 4 service calls to repair refrigerator and its ice maker, and it is still not freezing ice properly. Also, we waited on a part for the microwave repair that was ordered on March 4, was due 4/22, but did not arrive. We were then told that the part would be delivered on 5/31. I told the rep that was unsatifctory, and he said someone from AHS would be in touch with me within 24 - 48 hours. I waited beyond 48 hours to check the status, and was told that there were no notes on my account. Then I was told that the microwave would not be replaced. I cancelled on April 27.

2 years ago

Reply from American Home Shield

Hi Melisa, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Verified Customer

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Judy Gould Bear, DE

They have the Best contractors, who respect my home. They are professional and fast. Always on time. I LOVE Mousley Plumbing.

2 years ago

Reply from American Home Shield

Hi Judy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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r.r. Spotsylvania, VA

I've had different warranty companies, and by far, AHS provides the best service and the least issues for repair and replacement.

2 years ago

Reply from American Home Shield

Hi r.r. We appreciate your feedback and hope you continue to enjoy the coverage American Home Shield provides!

May. 25th, 2022

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Verified Customer

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Linda Hadley San Antonio, FL

I've had good service providers and fairly quick service each time I've called American Home Shield. Results have been good.

2 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2022

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Verified Customer

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Paul Anderson Fort Worth, TX

Professional and knowledgeable representatives that come to service our items in need of repairs that are covered in the warranty.

2 years ago

Reply from American Home Shield

Hi Paul, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Verified Customer

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Lois Lakewood, WA

Service was scheduled right away, repair was done within 24 hours. American home shield representative was personable, kind and professional!

2 years ago

Reply from American Home Shield

Hi Lois, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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James Jackson North Little Rock, AR

When there was a problem with the vendor that they choose to come out to fix my Prado they corrected what the vendor did not do

2 years ago

Reply from American Home Shield

Hi James, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 26th, 2022

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Verified Customer

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Dan Maricopa, AZ

Fast, professional service. Tech showed up right on time, diagnosed issue with our disposal and installed a new one. Great job!

2 years ago

Reply from American Home Shield

Hi Dan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2022

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Sheryl Johns Fresno, CA

Tech shows up not knowing the reason for the appointment. Had the heating system serviced last fall. Tech in and out so fast I have no idea how thorough they were

2 years ago

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Verified Customer

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Emily Clavel Spokane, WA

I have only filed 1 claim and it was very easy. I had a response within 20 minutes and my issue was resolved tge next day.

2 years ago

Reply from American Home Shield

Hi Emily,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2022

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Ronnie Freeman Oklahoma City, OK

Typically they have provided adequeate service, but I have been waiting over a year and have escalated my issue more than 4 times. The problem is AHS makes it monumentally difficult to talk to anyone in the US that could correct the issue for me.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

May. 13th, 2022

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Katharine Griswold Aiken, SC

We filed a claim for our cooktop in February. It is still not resolved. It is difficult to speak with anyone, and you are put on hold repeatedly. It is "impossible" to speak with anyone with authority.

2 years ago

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Tejal Ajmera Canton, MI

Coustomer service people doesn't understand what you want or need. It feel they just repeat same thing over and over again rather then understand what exactly customers are saying. Like they just read a script.

2 years ago

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Brackett Pittsburgh, PA

Some of the contractors are lazy. They just want money so they lie about what needs done. Or they will lie and say you didn't list it on the work order. How ever you can list multiple items.

2 years ago

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Juli Horn Rockwall, TX

they do send out technicians but wont just let the technicians fix properly. we usually have to call them out several time, and its not the service companies fault it is AHS.

2 years ago

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Monica Herring Bamberg, SC

From the time the request for service to the time someone actually contacts you to "schedule" a time is too long especially if there is an urgency to your request, such as major leaks or fires.

2 years ago

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Shirley Battenfield LA Porte, TX

I had Sevice for my Garage door opener on Good Friday the man said he needed a paddleboard and I would have it fixed next week it has been two weeks and I had to call him and ask him why it's not fixed yet

2 years ago

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Frank Reyes Slidell, LA

Couldn't find a plumber after hrs even I had sewerage flowing in both tubs and toilets not flushing. Had to hire a 24/7 emergency co which cost me $175 out of pocket. Still waiting fir refund if $75 service fee.

2 years ago

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Bruce A Ungari El Dorado Hills, CA

Microwave was repaired quickly but it stopped working again an hour later. I immediately reported this to AHS and the contractor but now its been several weeks and it's still not fixed.

2 years ago

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Yasmin Reyes Baltimore, MD

Was on hold for 15 min and the rep pretended to no lt be able to hear me to just hang up the call . I have been with out my refrigerator working waiting for this appointment and her reply was we can make another one for a later date . The charge the service call fee even before the service is done. This company is the worst don't waste your time . Im going to cancel asap! I would not recommend this company to no one stay away

2 years ago

Reply from American Home Shield

Hi Yasmin,
Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number.

May. 17th, 2022

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Kelly Caseltine Moores Hill, IN

They need a new delivery company. I was called on April 12th that my washwr would be here on the 13th. They never called to say they weren't coming. My husband called them the next day and they said.they would be here on April 27th again they didn't show or call. Made sevwr calls to USP and never got a return call. Then May 4 they just showed up with it.

2 years ago

Reply from American Home Shield

Hi Kelly, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 17th, 2022

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john norcross Spring, TX

I paid my a/c guy to diagnose what was wrong and he told me I needed to get a new coil system that cost about $2,800.00. I put an order in to AHS for their a/c guy to come to replace it and paid them $75 for the service call. He said the coils were fine but replaced a valve and told me I needed to refill it with coolant and that it would cost ME another $900! I called my a/c guy back to double check and it was a leak in the coils like he originally said so if I had paid your guy $900, the coolant would have just leaked out again.

2 years ago

Reply from American Home Shield

Hi John Norcross, Thank you for providing us with feedback about your recent experience. I would be glad to speak with you to assist with a resolution.

May. 17th, 2022

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Michael DiMatteo Las Vegas, NV

Too many times I got stuck with the bill. Don't cover modifications. You also keep increasing my bill. I started out at $34.99 a month a few years ago. Now you raised my bill again this year another $5 to $55.99 a month.

2 years ago

Reply from American Home Shield

Thanks for sharing our experience with us.

May. 6th, 2022

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E Garcia Las Vegas, NV

Took 3 weeks to replace dishwaher! Three companies involved, one to deliver, one to remove and dispose old washer, one to install new washer! When old washer removed, water lines left disconnected from Thursday to Monday! THREE DAYS NO WATER IN KITCHEN AND SINK FULL OF DIRTY DISHES!!! UNACCEPTABLE! Not to mention, I literally placed TWENTY phone calls in 4 days trying to resolve diswasher issue!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 5th, 2022

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Marjorie Conway North Port, FL

We emailed them and within 3 hours someone came out. The next day they came out and replaced the motor on our pool pump.

2 years ago

Reply from American Home Shield

Thanks for sharing that we handled your request quickly.

May. 6th, 2022

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lynn holland Riverside, CA

Because I pay the warranty insurance every year and I was never told because I would've done it that there are sections in the contract for modifications of the air conditioner. Now you refused to pay for everything and I don't have $2475 I'm just more than dissatisfied I can't even tell you. To not disclose that when somebody is renewing their policy since that is such a major issue that's a lot of money. Not only do I not have it I have a daughter that's ill and has just had surgery how in the world am I going to do this

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 5th, 2022

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Dave Pirt Edmond, OK

My AHS policy paid for a new dryer, after we learned that parts to fix the old one were no linger available. This saved me over $500.

2 years ago

Reply from American Home Shield

Hi Dave,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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Justin Cable Las Vegas, NV

On multiple occasions, I've been able to have a repair done easily. I use the web site, report my problem and have a repair scheduled quickly.

2 years ago

Reply from American Home Shield

Hi Justin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Barbara Butler Dallas, TX

The representative was very helpful & understanding. I normally have a hard time with the service but this time was so much better.

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Randy & Karen Sorensen Chesapeake, VA

AHS charged our card twice for the same job & I've spoken with two different representatives who assured me that it would be corrected in 3-5 days & it's now going on 24 days & still not been rectified.

2 years ago

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mona Santa Cruz, CA

Because for the first time that I needed your service, I had to call 5-6 times and connected to off shore with empty promises and waited for more than six weeks to get job done which was very stressful and time consuming because of poor customer services

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 6th, 2022

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Amanda Thornton Houston, TX

Best company i have used ever they are affordable convenient and very easy to use beat choice i have made in home buying

2 years ago

Reply from American Home Shield

Hi Amanda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Steve Lake Havasu City, AZ

Call desk was prompt and set me up immediately with local support for A/C. the tech that came out to my house was exceptionally good.

2 years ago

Reply from American Home Shield

Hi Steve, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Evelyn Cruz La Mirada, CA

did the job to the point, at the same time explaining to me in layman's words, what he was doing, and what is happening.

2 years ago

Reply from American Home Shield

Hi Evelyn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 10th, 2022

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None

I am able to get thru to Customer Service easily and the recommended contractor has followed through quickly and responsibly.

2 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2022

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Jeannie Hicks Fort Myers, FL

I was told when I signed up for the ahs that if an item could not be repaired, it would be replaced with a comparable item. They do not do that. If they replace it, it is replaced with a builder grade item.

2 years ago

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wendy luo Cupertino, CA

Technician is very responsible and professional. He came 3 times from looking at the problem to fix them finally. I will recommend this warranty to my friends

2 years ago

Reply from American Home Shield

Hi Wendy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Snyder Greensboro, NC

The past service call was excellent. I would like to only have ONE visit rather than two visits. One to determine the issue, the second to make the repair.

2 years ago

Reply from American Home Shield

Hi Snyder, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 27th, 2022

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Howard Steed Hot Springs National Park, AR

There is a lack of communication with the company and the customer. I have asked before for someone to call me to discuss an issue....nothing happened. I had a recent repair of a dishwasher that took the tech 4 trips before finally getting it right. The time from requesting service to actually having someone show up is far too long.

2 years ago

Reply from American Home Shield

Hi Howard, I hate to hear about the issues that have occurred with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number or property address.

May. 6th, 2022

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Mitchell J. Hait Satellite Beach, FL

They have been really good on appliance repairs. Their AC repairs have a few limitations - such as freon charge that makes this a 4 star and not a 5 star review.

2 years ago

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Verified Customer

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Lori Ables Red Bluff, CA

Was very easy to communicate with. They responded fast to my request for service. Let me know what was going to happen and when it would.

2 years ago

Reply from American Home Shield

Hi Lori, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 10th, 2022

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Michelle Rios

We are in a location where there aren't necessarily contractors available that are in agreement with AHS. Otherwise, the service we get is phenomenal! Love having you back us

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Michelle. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Apr. 28th, 2022

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Cindy M. Storm Baltimore, MD

Everything they cover is great. The cost makes it even better. From the initial phone to the service provider coming to fix my issue, AWESOME!

2 years ago

Reply from American Home Shield

Hi Cindy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Verified Customer

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Christian

I wasn't quite convinced initially how it would work - I did have neighbors recommending it so I signed up. I def. do not regret it. The claims process was a 2 min process, adding your device needing service, adding your availability, phone and/or email - Submit. I was contacted within 24 hours and had the machine looked at three or four days later. The machine unfortunately couldn't be repaired because the manufacturer stopped producing the parts and I've received an email for reimbursement after new item purchase in no time. I will def. recommend AHS.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Christian, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 3rd, 2022

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Jacob Paro Saint Paul, MN

The monthly rate to be a member is very reasonable considering how much is covered and how helpful the coverage can be.

2 years ago

Reply from American Home Shield

Hi Jacob, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 10th, 2022

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Verified Customer

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Arthur B Hartzog Sr Chesnee, SC

I have had two claims since my coverage began one year ago. Both claims were handled in a timely and professional manner.

2 years ago

Reply from American Home Shield

HI Arthur, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 29th, 2022

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