Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Takeya Loganville, GA

Still have an open issues and no one has seemed to address them

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Takeya, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 9th, 2022

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Nick Schilligo

Long hold times, delays in their process, customer services is not good

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Nick, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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D. J. Barton II Atlanta, GA

Given run around on repairs for two months, then repairs never completed!

1 year ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 18th, 2022

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McKay Stein

Hard to get ahold of. Vendors unreliable, and not clear on what is covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi McKay, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Steven Fairwell

Still waiting on my claim to be completed. It's been 6 months

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 19th, 2022

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Mike starbird

They changed the terms in the middle of our policy

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Kathy Pickett

Service and response is not good. Do Not return phone calls.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Rick Edgell Richmond, TX

Not very responsive. No concern for their customers.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rick, we're sorry to hear you feel that way. If there is anything we can assist you with, please give us a call and we'll be happy to help. Thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Daughn Silar Cincinnati, OH

Hard to get contractors at times in the past.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daughn, thank you for your your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Robert R Barlow Southport, NC

Bad commutations. poor service and bad customer service reps.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're sorry to hear you feel that way. What you've described is not the experience we aim to provide. If you are in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Humphreys Munai Dallas, GA

Slow to respond and failure to document all interactions costing me money

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Humphreys, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message at facebook. com/210HomeBuyersWarranty

Dec. 15th, 2021

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Clay Denver, CO

Nearly impossible to get in touch with, unreliable on reimbursements

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clay, we're sorry to hear you feel that way. If you are still in need of assistance, please send us a private message with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 5th, 2021

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Blanca Luna Tucson, AZ

I have a pending service request open since June and no follow up as of yet

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Blanca, we're sorry to hear about your unresolved service request. If you will send us a private message with your service address, we'll be happy to help get your claim resolved.

Oct. 6th, 2021

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Cody Gantz Weaver, AL

No calls, no communication over anything, lack of care for clients

2 years ago

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Andrew Realon Springfield, VA

Bad customer service, terrible phone system and wait times

2 years ago

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andres.garcia Atlanta, GA

Bad experiences and no follow up to issues.

2 years ago

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Charity Drewry Matthews, NC

Incredibly slow on responding to requests and actually getting things done.

2 years ago

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Verified Customer

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Kris Gilbert Warrenton, VA

They are very slow at getting you help and don't pay for hardly anything

2 years ago

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Alex Newberry, FL

Doesn't pay claims, liars, no one follows up, long wait times

2 years ago

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Christopher Brennan Virginia Beach, VA

It took over three and a half weeks to get my hot water heater fixed.

2 years ago

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Cynthia Nelson Mesa, AZ

Process More stressful than ever, and on hold for very long time

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Cynthia, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 25th, 2021

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Ashlee Gainesville, GA

Very poor customer service and Terrible experience all together!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashlee, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homewarrantyreview or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

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Anonymous Schenectady, NY

Cause they’re garbage. They really have no customer service ethic.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

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Jane Doe Braselton, GA

They put on a band-aid. Not correct the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Hatcher Disputanta, VA

Barely cover anything, plumbing company they sent was terrible

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Hatcher, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Curtis Adams Parkville, MD

They use low level vendors. Can never get thru to customer service

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Robbie Denver, CO

Customer service is terrible. Responsiveness to client needs is terrible.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robbie, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 2nd, 2021

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Sherry Payne Covington, GA

Service company that was sent out did not know what he was doing

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sherry, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 24th, 2021

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Alexis Rodriguez Reyes Jacksonville, FL

Contractors some times don't want to do any work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Alexis Rodriquez Reyes, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 9th, 2021

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Cecil West Palm Beach, FL

Plumbing company not trained. $75.00 and gave 1 advise.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Cecil, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 8th, 2021

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Dee Bazile Humble, TX

The warranty does not cover what was relayed from my builder.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dee Bazile, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 8th, 2021

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Alban Dudley Locust Dale, VA

Ease in claims and friendly staff. Price of coverage

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alban Dudley, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 26th, 2023

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Christina Bowen

I'm very impressed with 2-10"s service and contractors

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Christina Bowen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 29th, 2024

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Deborah King Houston, TX

Ease of use and convenience in finding a repair technician.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah King, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 11th, 2024

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M Cherry Alexandria, VA

2-10 normally has multiple company that work in my area.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi M Cherry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 12th, 2024

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Rosann Carson Lehigh Acres, FL

Everyone I spoke to was very professional.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rosann Carson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 15th, 2023

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Me'Chelle 555 Phenix City, AL

So far prompt and professional repair technicians.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Me'Chelle 555, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 10th, 2023

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Forrest Creasy Rogers, AR

Excellent management service, need a larger group of approved service providers

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Forrest Creasy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 10th, 2023

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Ellen Bach Knoxville, TN

Easy to contact. Easy to file claim. Fast service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen Bach, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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John Larry Monterey, CA

Great customer service. Reliable and quick response.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John Larry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Melissa Clark Louisville, KY

It was very easy to setup and the service was completed in good time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa Clark, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Paul Bryan Canton, GA

Quick response time Service pro communication

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Paul Bryan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Keith Caldwell Evansville, IN

Prompt and effective response to my issue

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Keith Caldwell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Kristen Mooresville, NC

Like the fact that filing a claim is quick & painless.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 30th, 2023

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Angela M. Darden McDonough, GA

Very Good Service they helped got the Job Done

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Angela M. Darden, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Haley Cornelius, NC

I like how easy it is to put in an issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Haley, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Bill S Callahan, FL

Very responsive and they do what they say they will do.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bill S, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Andrea Mahone Atlanta, GA

Very helpful when problems with certain home appliances occur.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andrea Mahone, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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William Dayton, OH

Took care of our problems, no fuss, no mess

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2023

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07Wildheart Denver, CO

Claim process simple, immediate resposne!

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi 07Wildheart, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 15th, 2023