Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Mike Freace

Poor customer service during our last claim.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Ty Washington, DC

Vendors that are assigned to handle the tasks

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ty, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Sandra Bailey Hampton, VA

I submitted a claim for air conditioner compresser and did not get a response.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're sorry to hear you did not receive a response. Please give us a call and we'll be happy to help get this resolved. Thank you for sharing and being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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L Chesapeake, VA

I've had several appliances repaired.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi L, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Alphonso MALDON Fairfax Station, VA

Customer friendly, responsive and professional

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alphonso, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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Zhane Woodall Aurora, CO

I'm unhappy with the slow appointment times available from their contractors.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Zhane, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Devika Bose Jacksonville, FL

Very quick to respond and reliable company

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Devika, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Antoninette Howell Columbia, SC

They use unprofessional contractors who come unprepared and take weeks to fix the issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Antoninette, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Michael Minneola, FL

We needed a refrigerator replacement and it took almost four months we without a refrigerator.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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STEPHEN Michael HARNER Bethesda, MD

It was impossible from the site to see where/how to make a claim. Only "service request" was shown.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 12th, 2022

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Virginia DeBerry Belmont, NC

Awful service, zero communication with issues, didn't fulfill order, waited two weeks for new water heater

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Jonathan Fried Johns Island, SC

Difficult to reach, poor communication, long wait times before resolution of repair

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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CAROL LAWSON

Quick response; patience; quality service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Dwayne lightning

Lied to when bought it salesman told me that they will fix my ice maker

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dwayne, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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t j

2-10 is decent because they replacement policy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi TJ, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Charles Swats

Not the smoothest operation regarding selection and scheduling of contractor

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Victor

Very little help I get from them. I was surprised very little was covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Victor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Gevin

I used my warranty twice, and twice no one showed up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gevin, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 8th, 2022

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Hary Hockessin, DE

They were very quick to respond. Once my sink wasn't draining appropriately so they deployed a plumber out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Divina Sosa Fleming Island, FL

Good customer service but waiting too long

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Divina, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Ralph Randall Columbus, GA

Will repair but not replace. Have been out to work on heat pump numerous times.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ralph, we do repair when a repair is possible. We consider replacement when your unit is no longer repairable. If you feel we did not honor our coverage, please give us a call and we will review your claims with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 23rd, 2022

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Shaun Addison Alexander, AR

The flexibility of submitting a claim is very beneficial.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Shaun, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Barbara Rehder Brighton, CO

Still waiting for a call regarding a fridge issue from Jan. It was poorly fixed and the next guy never showed up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 28th, 2022

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Franklin

If I could go back and choose a warranty company probably it wouldn't be 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Franklin, thank you for your review. We're constantly working to improve our customer experience and feedback is vital. 3 out of 5 stars is not the experience we are trying to provide. If there is anything we can do to improve your experience we'd be happy to learn. If you're interested, please send us a private message at facebook.com/210HomeBuyersWarranty

Mar. 23rd, 2022

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Kathy Chandler, AZ

Did not submit my claim for 3 was out of wash machine for 3 months

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, thank you for sharing. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Mike Mandeville, LA

Don't always get things handled quickly. One item outstanding since August 2021

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 17th, 2022

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Gary Fansler Phoenix, AZ

Takes too long to find a responder to service. Ends up costing more than using individual service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we appreciate your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Tamica Royal Tucson, AZ

Customer Service is the worst and impossible to speak to real person and when you do they lie to you

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tamica, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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Dina Evans Fredericksburg, VA

I have escalated a claim twice with no response. When I call, it's impossible to get a representative on the line.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 7th, 2022

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Andrew Richmond, VA

They change their coverage without informing customers and then automatically renew the contract

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 7th, 2022

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Kara Yulee, FL

I love the coverage, but when I need customer service no one ever answers

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kara, thank you for sharing. We are aware, and apologize, for our extended hold times. We are working tirelessly to resolve this issue. We highly recommend using our homeowner portal to place claims, check status updates, etc. We appreciate your patience and understanding while we work through this and hope you’ll take advantage of the self-service options available through our homeowner portal found at 2-10 .com/sign-in/

Mar. 7th, 2022

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Rose sprague Aurora, CO

100$ replacement for appliance after 100$ co-pay ! Seriously ? Not good at all

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rose, we're sorry to hear how you feel about your recent experience. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 7th, 2022

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Jeannie Newnan, GA

They are quick and good customer service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeannie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Donna F Stroup Decatur, GA

Have to place multiple requests for each service call. They cannot fix it on the first visit, or sometimes at all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Roechelle Croskey Atlanta, GA

Customer service was good despite long wait times

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roechelle, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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William Poole Norfolk, VA

Still waiting for them to approve the replacement of my leaking water heater

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're sorry to hear about your wait. If you are still in need of assistance, please let us know and we'll be happy to help get this resolved.

Feb. 10th, 2022

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K cloyd Dayton, OH

It took 3 months to fix my furnace. I spent 3 week ends without heat. No one really cares

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi K, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Dutson Cape Coral, FL

It took over 2 months to fix our refrigerator and then offer ~$410 for US to get it fixed. Horrible service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dutson, thank you for sharing. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Stacie N Mosley-Lynch Venus, TX

Affordable, reliable, honest, quick turn around time

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stacie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Martin Broach Lancaster, SC

There were communication issues with Sears

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martin, thank you for sharing. we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2022

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Lisa Athens, GA

Prompt response to complaint about a system in the home.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Jennifer Wright City, MO

Always helpful but did not hear my complaints.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're sorry to hear you weren't able to voice your complaints. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to listen.

Jan. 27th, 2022

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Susan E Murphy Indialantic, FL

Recent poor experience with a vendor and 2-10's inability to resolve the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Jan. 24th, 2022

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Johnie Gombo [USA] Fairfax, VA

Replacement items are not the same as the original, which could not be fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Johnie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Karen Hunt Rio Rancho, NM

Takes too long to get service. Website doesn't work correctly. Pay too much per year. .

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Lisa MARTIN Lithia Springs, GA

They always provide services in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Carl Gerhold High Point, NC

Fair and responsive, but the process is time-consuming

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Marilyn Judith Frankel Oak Ridge, TN

Pretty good in most areas (service people who came to repair) but expensive

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Robin Postwaite Rochester, NY

Home buyers communicates will with its members.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robin, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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Tina M Jones Columbia, SC

Too expensive... not east to use your own provider and reimburse

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tina, thank you for your response and your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021