Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Joan Mierzwa Columbus, GA

I'm still waiting for a refund from them on lock replacement/new home. I've called many times.

2 years ago

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Verified Customer

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Collin Newberry Birmingham, AL

We are over 2 months after our claim was filed, and our appliance has not been replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Collin. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 25th, 2021

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Verified Customer

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DEBORAH KENNEDY Vero Beach, FL

I made a service call for my washer machine and the service company never called me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Deborah Kennedy. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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Verified Customer

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Corrie Brown Newark, DE

when you need them to cover something they don't cover the full amount that needs to be done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Corrie, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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McFadden Waldorf, MD

It is not worth the money. You pay the service fee and still have to pay out of pocket

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello McFadden, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Blake Gibson Jacksonville, FL

Subs sent out were below par; took month for finalization; 2-10 wouldn’t honor warranty

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Blake, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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DAVID B Dacula, GA

Poor seevice, i had multiple assurances if someone calling me back but didn’t hallen.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello David, thanks for letting us know about the problem you’re having. We can notify our escalation team. They can contact you promptly, if you’d like.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We apologize for the stress and frustration we’ve caused you over the past [LENGTH OF TIME].

Mar. 10th, 2021

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Verified Customer

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Anthony White Tucson, AZ

2 claims so far with over a month since initial service request and no solution at all

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Anthony. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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Verified Customer

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Shelley Glen Carbon, IL

Response time is awful especially when a furnace goes out when it's cold outside .

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shelley, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Mar. 5th, 2021

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Stephanie Round Hill, VA

Gave me a runaround. Tries to get out of paying for services. Refused services.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Stephanie, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 2nd, 2021

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Verified Customer

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Eric Ciliberti Boca Raton, FL

Coverage is poor. They wouldn‚Äôt fully reimburse the cost of our new water heater.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Eric, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 2nd, 2021

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Verified Customer

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Sydney L Showers Concord, NC

Important service not covered. Foundation repair

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sydney, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 23rd, 2021

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Verified Customer

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Kathy Torres Spring Lake, NC

They did not fix my microwave oven, but they did buy me out to get a new one for $12.53.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Kathy Torres. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 23rd, 2021

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Verified Customer

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J Gentry Mesa, AZ

Disappointed with the company not the service people that were sent out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback we are sorry to hear about the issues you had with the independent service provider. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook Page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Feb. 4th, 2021

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Rosann Carson Lehigh Acres, FL

Everyone I spoke to was very professional.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rosann Carson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 15th, 2023

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Miyako Hennigan GA

Service was quick and amazing customer service!!

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Miyako Hennigan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Scott Barbieri Myrtle Beach, SC

Prompt response and everything taken care in a flash!

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Scott Barbieri, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2023

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Nmb customer Red Springs, NC

Good customer service Good for home purchases !

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Nmb customer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 25th, 2023

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Vguanti Myrtle Beach, SC

Respectful courteous customer service reps!

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Vguanti, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 7th, 2023

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Verified Customer

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Heide Harrell

Company never contacted me. I'm beyond unhappy and I want to hear from someone tomorrow first thing in the AM on what we are going to resolve this issue,

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Heide Harrell, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 10th, 2023

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Verified Customer

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Audrey Loganville, GA

2-10 has been very professional in getting us the help we need when we need it!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Audrey, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Bonnie Saint Augustine, FL

We will continue to use them. Some unexpected costs on replacement but a good company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bonnie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2023

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Verified Customer

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Keith Goss Dacula, GA

It is a fast service and gets the work order service request done promptly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Keith Goss, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 30th, 2023

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Verified Customer

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Ayatollah Flomeini Dacula, GA

I love the way they promptly address your issues and perform repairs.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ayatollah Flomeini, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Verified Customer

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rl thompson Louisville, KY

Wonderful customer service and the portal is pretty user friendly as well

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi rl thompson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 22nd, 2023

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Wanda Brown Los Angeles, CA

Fast service and convenience of getting someone to fix your problem

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda Brown, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Debbra Port Saint Lucie, FL

Every time I call they deny my claim and say it’s pre existing I’m a new homeowner with things in the home going wrong or not working I’m very dissatisfied

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Debbra, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Rebecca Ilion, NY

Easy online system, quick response, quality partners completing the work.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Stephen Wilmington, NC

I had paid for the reduced service charge. However whenever I have a service professional come I have to the full service charge fee. Bait and switch.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2023

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Yunus Agamawi

Very responsive and helpful. Useful service for new home owners.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Yunus, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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quiltsnob Springboro, OH

All repair requests thus past year have been promptly taken care of. I renewed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi quiltsnob, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Dave Lamb Tucson, AZ

Dispatched quickly, sent Wildcat Plumbing, which was a great company to work with to make repairs.

4 years ago

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John Clark Jacksonville, FL

I wish there was a Zero. Terrible service! Over a month and still working a broke refrigerator! Keep changing parts. Never hire this insurance company. They are Crap!

4 years ago

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Issiaka Culpeper, VA

I contacted 2-10 about a leak issue on Friday, but someone came on Thursday, so you better not have a big issue. And the service fee ($189) is outrageous.

4 years ago

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Frank Houston, TX

Bought a structured warranty, when got roof leak . Call them they say roof is not a structural of the house , so not cover . They just want take the money .

5 years ago

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Phillip Hendersonville, TN

They are relatively quite deceptive in terms of coverage. We got insured, when the appliance failed, they denied coverage stating it as being preexisting.

5 years ago

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Debbie Kingsburg, CA

Excellent staff in knowledge of there warranties. Helpful caring and fast.

5 years ago

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Chris Wright Clinton, IN

Wished the coverage paid more I still paid more then 2-10 insurance did not think that was fair.

5 years ago

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Courtney Willner Omaha, NE

Always prompt, professional, courteous, and very clear communication.

5 years ago

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Meghan Omaha, NE

Online info is easy to use and navigate through. Thanks for helping us out!

5 years ago

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SUZANNE L HUENINK

Three weeks later I'm still without a dryer And no one is calling me I got the run around when i called Horrible service You cashedthe check... when will i have a dryer

5 years ago

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Diane Kent, OH

Very fast response. Repair done in a timely manner. Very professional.

5 years ago

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Brian Meekhof Stanwood, WA

Called them for a free quote and never once felt pressured to buy their product. Definitely recommend

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brian Meekhof, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Tom Hinrichsen Lombard, IL

It's 10 months since I filed a claim for a furnace. Still no furnace. Trash.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 28th, 2022

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Subrahmanyam Jonnalagadda Dayton, OH

You will find small cause and avoid cliam. Its me lost money

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Subrahmanyam Jonnalagadda, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Paul Shumaker Wamego, KS

Absolutely terrible response time, customer service, and overall quality.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Paul Shumaker, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jennifer L. Larmer Aldie, VA

Took forever! Awful. 2 months and I had to do all the work!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer L. Larmer, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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David G Blair Cave Creek, AZ

Contractors take too long to schedule service

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David G Blair, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Eldon Mitchell Cumming, GA

Service is terrible the contractor supplied was the worst ever

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eldon Mitchell, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Patrick Moore King George, VA

Poor customer service. Poor chose of sub-contractors, lack of responsiveness

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick Moore, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022