Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Dr Lili Hodis Santa Monica, CA

Good workmanship. But can't get through to you by phone

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home

Nov. 4th, 2021

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Damian M Stone Mountain, GA

Too long to replace microwave oven. About 2 months to be exact

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Damian, thank you for your response and your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Fikru Silver Spring, MD

They covered the service but not in a timely manner

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fikru, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Craig Smidt Los Angeles, CA

Worst service I have ever received. 3 Service Contractors later and I still have not gotten my fridge fixed

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Craig, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear your fridge is still not fixed. We know how frustrating that can be and we're here to help. If you are still in need of assistance, please send us a private message, here or on Facebook, with your service address and we'd be happy to review your claim and help you get this resolved.

Oct. 11th, 2021

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Mary Ann Marchesano Sicklerville, NJ

Most times they suggest a good Contractor

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Ann, thanks for the review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 11th, 2021

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Verified Customer

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Ashli Britt Palm Coast, FL

They made it easy for me during my claim

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ashli, we're glad we were able to make it easy! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Stan Ewing Carrollton, TX

speed of service. good customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stan, thank you for the review! We appreciate your support.

Sep. 10th, 2021

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She fic Norcross, GA

I can never get in touch with anyone and i dont like that they send different contractors to your house

2 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate your feedback, we are experiencing higher than normal call times. We understand your time is valuable so we appreciate your patience.

Jun. 23rd, 2021

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Carla Galien O'fallon, IL

Actually getting items repaired takes forever! It took 9 days to get a new hot water heater.

2 years ago

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Helen Gleason Wayne, PA

I wish my hvac rebate were more but it was paid promptly!

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the 4-star rating. Everyone at 2-10 Home Buyers Warranty values your continuing business!

Jun. 21st, 2021

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Limin Chen Cypress, TX

Reasonable price. Good service. Online system need improve.

2 years ago

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Verified Customer

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Lisa Mullings Virginia Beach, VA

Response time has been slow compared to previous years.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lisa, we’re glad you had a positive experience overall, but we want to apologize for the slow response time you mentioned. We're working hard to resolve any delays as our call volumes increase and we'll do our best to make sure you have a quicker response next time. We appreciate your feedback and support!

Jul. 14th, 2021

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Verified Customer

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Chris Buckley San Antonio, TX

Current work request has been an ABSOLUTE disaster!! 7 weeks and still no resolution. Ridiculous!

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Chris. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Verified Customer

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Claylan Coursey Lubbock, TX

Their plan for assisting and communication is growing more difficult to follow. Poor communication!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Claylan, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 10th, 2021

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Verified Customer

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Sheila S Jacksonville, FL

Poor selection of contractors. They tend to not be professional or top quality.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sheila, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Amy Suffolk, VA

Poor coverage, long phone hold times. difficult to use your own contractor

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Amy, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 10th, 2021

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Verified Customer

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Daita Serghi Fairfax, VA

timely service, large network of contractors

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Daita Serghi, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 2nd, 2021

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Verified Customer

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Sara Wuthrich Godfrey, IL

Terrible Customer Service, inaccurate/contradicting information given to us by different CSR‚Äôs.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sara, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 2nd, 2021

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Verified Customer

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Julie Louisville, KY

I had to have replace hvac system and they would not help in any way after 13 years with the company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julie, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 23rd, 2021

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Verified Customer

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Stefano Cazzaniga Greensboro, NC

Every single time I run into issues the delay the repairs and cause me extra costs and huge waste of time

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stefano Cazzaniga, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Barbara Apex, NC

The objective was to come to my home and find ways to not work within the warranty and extort at $100.00 service fee

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Julia Bella Vista, AR

All the repairmen sent were competent and respectful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julia, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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A Houston, TX

Customer service is horrible and they don't try to accomdate the actual customer

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re sorry and embarrassed that you didn’t receive the assistance you expected. We'd like a chance to make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook Page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Feb. 4th, 2021

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Semere Wilmington, DE

Not happy. I needed their services for the dry wall in the kitchen and nobody fixed it and it has been over two weeks.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Semere. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 2nd, 2021

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Verified Customer

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Leonard Hay Winston Salem, NC

I had a gas leak but it was repaired via my warranty.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Leonard Hay, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 9th, 2021

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Debbie Eatonton, GA

Customer service is great but the coverage is terrible. I think it is a waste of money. I am not impressed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Debbie, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 9th, 2021

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Marcie Pack New York, NY

Used for first time last week- contractor they assigned was out quickly.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marcie Pack, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Verified Customer

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Alyssa Sarvis

This is the 2nd time I have used this vendor and he is amazing very punctual and polite.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alyssa Sarvis, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Kari Ashburn, VA

Jessica was the best! She took control of the call and cares about her customers!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kari, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 24th, 2023

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Susan Vaughn Memphis, TN

So far each time I've had to schedule someone for an issue in my home, I received great service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Susan Vaughn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Ellen Athens, GA

Quick scheduling for service. Easy to use website. Providers are competent and professional.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Wanda Richmond, TX

Customer Service is poor. Follow up is very poor. This is not the first time. Customer care. is poor. Product/Service knowledge is poor. My issue is still not resolved and now my freezer door is frozen shut!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 22nd, 2023

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FFROCK North Myrtle Beach, SC

I've had issues with my 15 year old air conditioner for 2 years. IT DOESN'T WORK! I was told by 2 companies it needs replacement, but they sent another company who keeps putting a bandaid on it. Waste of money.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear you feel that way. If you feel like we've made an error please give us a call and we'll be happy to assist in any way we can.

Feb. 16th, 2022

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Siby M Brandon, FL

Their web site wont work for service request. Phone nobody answers or even answer after holding one hour transfer to some other department and hand up. Disorganized company in my experience, or was trying to avoid claims.

2 years ago

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Richard Delaquis Alexandria, VA

"The technician was prepared with a new component as the old one failed and was rusted tight.".

4 years ago

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Glen Fuquay-Varina, NC

Garbage. Have a warranty where a garage spring is specifically covered. The garage spring broke and they denied the claim stating "there must have been a pre-existing condition". Do not use this company.

4 years ago

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George Blackwood, NJ

I love them. They are easy to gain access to and they provide excellent Customer service

5 years ago

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Bhawani Gautam Pittsburgh, PA

The warranty is just a name sake and look at the kind of professionals they have contracted with. Didn’t fix my HEATING problem, just recommended a filter change and took $100

5 years ago

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Chrissie New Castle, DE

Very friendly service and extremely helpful in the event of dealing with my claim

5 years ago

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Linda Pond Indianapolis, IN

.. Never had any problems love to work with them. They are very friendly and helpful.

5 years ago

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charles davis Sanger, CA

Three week wait for simple Dryer repair. although they did refund my service fee $75. 1 week wait to repair air cond in the summer, if you are looking for prompt service keep looking. we are looking to change.

5 years ago

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Kenneth Coy Evansville, IN

-10 THATS NINUS 10. OUR REPAIRS WHERE NEVER DONE ON OUR WASHER. HOW LONG DOES IT TAKE TO GET PARTS FOR A WASHER? wE HAVE BEEN WATING 3 MONTHS FOR THE REPAIRMAN TO RETURN WITH THE PARTS AND MAKE REPAIRS.

5 years ago

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Joy Mullica Hill, NJ

Horrible company. Save your money. I have a double oven. One does not work and can not be repaired. Haven’t heard from anyone about how this issue will be resolved. The holidays are coming and I’m down an oven.

5 years ago

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Jason Saint Charles, MO

No real complaints at the moment. They answer their phones and send people out to fix my problem.

5 years ago

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Gerri Hand Clementon, NJ

It was wonderful. All I had to do was make the initial call and they handled the rest.

5 years ago

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Corinne Mitchell Sacramento, CA

I called several weeks ago to get service for our refridgerator and no one has contacted us! The woman I spoke with was very nice and took our request and assisted us and was very professional, but no contractor has called

5 years ago

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Diana Indianapolis, IN

Very pleasant to work with. Very courteous & knowledgeable & caring about your situation

5 years ago

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BrandonMichelle McGriff TN

I love this company. Great services and coverages. They are amazing.with contractors

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi BrandonMichelle McGriff, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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Marie Tucson, AZ

Limits are too low. Monthly payment is too high.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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C. Myrtle Beach, SC

It took 8 months to get my dishwasher fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi C., thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023