Name: 2-10 Home Buyers Warranty
Rating: 4.5

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BrandonMichelle McGriff TN

I love this company. Great services and coverages. They are amazing.with contractors

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi BrandonMichelle McGriff, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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Marie Tucson, AZ

Limits are too low. Monthly payment is too high.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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C. Myrtle Beach, SC

It took 8 months to get my dishwasher fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi C., thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Christina Columbia, SC

Right now, they keep issuing providers that are not doing what they're supposed to do.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2023

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Mark Francis Furlong, PA

Lack of integrity; contractors go out of their way to find reasons the warranty can not be used.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mark Francis, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Lisa Canton, GA

Our service provider was a fraud and not licensed; did not vet him properly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Scott Clarksville, TN

The process takes a while but in the end it was free

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Brooke Melhorn Knoxville, TN

Terrible phone wait and did not send an honorable company to handle my air conditioning problem

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brooke Melhorn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Anna Birmingham, AL

Terrible customer service, virtually impossible to speak to someone due to hold times up to 2 hours

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anna, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jack Cunningham Southlake, TX

They don't always pick the best repairmen.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jack Cunningham, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Samuel Adebonojo Dayton, OH

Denied the replacement of the garage door suport

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel Adebonojo, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Melanie A Roscoe Linden, NC

Water streaming through light fixtures downstairs not considered emergency, no water for 5 days!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Melanie A Roscoe, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Cheryl Wright Sicklerville, NJ

It takes more than 30 days to complete a call. They never answer the phone or return phone calls.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl Wright, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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John Tucson, AZ

They declined the repair when my house flooded with water and rain on my floor.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jeramey Shaw Alpharetta, GA

Difficult to reach customer service. Contractors are not consistent.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jeramey Shaw, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Ash H. McDonough, GA

Hard to get a person on phone to explain process

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ash H., thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Deborah Ann Carter

I reached out about a washer repair. repairman came said he fixed. start to wash same issue

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah Ann Carter, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 8th, 2022

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Dan Hazelwood, MO

Left my claim for weeks without ordering new parts for an AC in heat advisory weather

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Sarinna Woodstock, GA

My refrigerator was broken and the warranty did not cover it because of pre existing conditions.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sarinna, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Jul. 28th, 2022

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Jerry Harris Myrtle Beach, SC

Washing machine not fixed since February. On second service provider and still no completion date.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Disappointed Alexandria, VA

Run around between 2-10 staff and contractor. Contractor disappears without problem resolution.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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P

Horrible service or lack there of. no service has been done or completed 4 months later.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi P, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Edward Johnsen Charlotte, NC

Difficulty in reaching customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Theresa wagner Hereford, AZ

Need an electrician and they have none in my area

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Theresa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Joshua Fort Valley, GA

I needed to use my warranty and they didn't honor my request.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Jul. 13th, 2022

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Susan Greene Marietta, GA

You couldn't depend on the contractors to get in. touch with you. The work was never covered.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Veronica sadler Waddell, AZ

Takes forEver to get jobs done and usually 2different companies

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Lori B Stephenson Wilmington, NC

You do not have good customer service or communication skills.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Tanya Burks Aurora, CO

Some of the contractors are rude and unprofessional

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tanya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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DeVon Florissant, MO

Vendors that you guys use aren't reliable

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi DeVon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Thomas Prince Alpharetta, GA

Takes too long to get parts needed for repair

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Thomas Farley Williamsburg, VA

Take forever to resolve claims for simple items such as a hot water tank.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Randi Scharff

You rarely have service providers in our area. Very frustrating!!!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Randi, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Mary Louise Billingsley

Because I never can get anyone on the phone

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Randall Webster

Not timely response from hired contractors

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Randall, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Christine Tempe, AZ

They're completely unresponsive, there's no urgency, we were without heat for over a month.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, we're sorry to hear about the issues you've experienced. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Salvadore

Takes forever to get a hold of someone. It is very extremely hard to do.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Salvadore, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Breana Montgomery, AL

Customer service line is long. My item is still not fixed. I want someone to call me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Breana, we're sorry to hear your item is not fixed. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 23rd, 2022

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Charles Martin Denver, CO

Would like a lower rate. I'm on a fixed income

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for your feedback and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Diane Murfreesboro, TN

Terrible wait times on the phone and poor customer service and awful resources.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Kishor patel Naples, FL

Cannot get work done have multiple issues since first week of dec still none been taken care off

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kishor, we're sorry to hear your issues haven't been resolved. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Anita Rice Mesa, AZ

No heat in my house while i had a 90-year-old guest. They made no effort to expedite their help.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anita, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Gordon Hecht Ormond Beach, FL

Terrible communication and unable to resolve claims

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gordon, we're sorry to hear you feel that way. What you described is not the service we aim to provide. We'll do our best to provide a better experience next time. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Peter Stroup Golden, CO

their contractors due not follow up as required

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're sorry to hear about the issues you've experienced with our independent contractors. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Saundra Dendy Carson, CA

Submitted Several requests never received call from vendors

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Saundra, we're sorry to hear you're still waiting for contact. We're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Jan. 24th, 2022

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Tim Vail, AZ

I really dislike that every call has a minimum charge

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tim, thank you for your feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Barbaros Selnur Erdal Ponte Vedra, FL

I am still waiting on repairs to be completed for more than 2 months now

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbaros, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 21st, 2021

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Abdul Rashid High Point, NC

The contractors did a bad job and 2-10 took their side instead of the customer

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Abdul, we're sorry to see we earned a poor rating from you. If you're interested in discussing the details of your experience, or if we can do anything to help, please send us a private message, here or on Facebook, and we'll be happy to assist in any way we can.

Oct. 11th, 2021

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Dallas

My air conditioner quit on me and they never showed up so I can ever find someone to get out here.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dallas, we're sorry to hear about your air conditioner. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thank you for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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yassine bahammou Lorton, VA

It took 30 days to replace a water heater which is a crucial piece of appliance

2 years ago