Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Glenn Williams Noblesville, IN

Customer service is horrible. Had to call them 4 times in a day before I got to speak with anyone. Once i did they did not apologize for my experience. Asked to speak with manager who would not take my call and promised call back that never occurred.

5 years ago

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Mary Bordentown, NJ

My request, the call from the service company and the work performed were all handled professionally. The repairman was especially good at his job.

5 years ago

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Naresh Colonia, NJ

I spoke with multiple representatives while renewing my warranty and adding other components. They were very helpful and knowledgeable.

5 years ago

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Brittany Therrien Fremont, NE

Very quick respinse time! Love the convenience of being able to submit a claim 24/7. Very friendly customer service.

5 years ago

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Bruce John Stroud Medford, NJ

I would give 0 stars if it were an option. The people were sympathetic but could care less.2 weeks for a hot water heater. This is unacceptable. The contracture was rude, overpriced and could care less. I will not use this company.

5 years ago

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Mark Williams Baaith , Grand Island ,NY Grand Island, NY

Poor response time, One service provider in my area, Poor customer service, Called with no heat, 5 days later I call back and ask "wtf", and we spent 20 minutes on how offended the rep was at my language..while my kids shivered....

5 years ago

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Melissa Waterford, NY

It would be better if they allowed the customer to find a contractor. Long wait time with the one they assigned to the job which most recently led to 10 days without heat, for a repair that took less than 20 minutes

5 years ago

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Dennis Southampton, PA

You were great with communication. You called me often to update me on the process and explained each step clearly.

5 years ago

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Doris Brunswick, GA

1 year with purchase of new home. Yes, had to use it. Service was fine. Now time for renewal. $800 for a year. Very high. Shop around. I got Choice for half that....same coverage.

5 years ago

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Kathy Orlowski Maryland Heights, MO

2-10 has been very unreachable, no followups, and do not seem to make customers number one concern. Our issue has been dragging on for over 3 weeks. Our contractor on the other hand, Zeller, has been wonderful in responding and trying to get 2-10 to get us an update

5 years ago

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Manish Hasrajani Hillsborough, NJ

They unfairly pass on the cost of the repairs to the customer by letting contractor charge for uncovered/unwanted procedures in the repair. Contractors use those uncovered charges to recover the underpaid labor cost.

5 years ago

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Douglas Lindley Dayton, OH

Service is good if the problem is remedied on the first visit. If 2-10 has to make a decision on the repair recommendation, it takes forever, is poorly communicated , with little regard for the clients inconvenience.

5 years ago

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Jenny Davis Milton, TN

This company has been unable to follow through and after months of phone calls my HVAC unit is still not working properly. This home warranty was purchased with my new home. It is a joke. Better to have no warranty service than use this company.

5 years ago

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Bridget Jimenez Spotsylvania, VA

Insurance scam at best, legally tricking and misleading homeowners. Contracts are highly questionable. We contracted with 2-10 in May of 2017, and have regretted it ever since discovering an electical problem in our home. They are smart mouthed, dishonest and you will be very sorry if you throw your money away on this scam of a company.

6 years ago

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Verified Customer

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Sandi Thigpen Suffolk, VA

No group code available for appliance replacement discount

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sandi Thigpen, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 21st, 2023

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Olunike Banwo Omaha, NE

I love the responsive and timely manners.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Olunike Banwo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 9th, 2023

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Diana passafiume Fleming Island, FL

Always helpful! Having this insurance is a piece of mine

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Diana passafiume, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 2nd, 2023

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Timothy Ballard

Very quickly responded and kept me informed of the process

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy Ballard, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Teofilo Velez Hampstead, NC

Great service it is well worth the money

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Teofilo Velez, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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zelon zelon Miami, FL

Easy to file claim. Great customer service.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi zelon zelon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Chris Kohler Jacksonville, FL

Timely and very professional and personable technicians.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Kohler, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 29th, 2023

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Shawn Jackson

Excellent service and great overall experience

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shawn Jackson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 25th, 2023

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Verified Customer

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William Little Rock, AR

Responsive and timely replies to requests and inquiries.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Terry Limehouse Thonotosassa, FL

Dishonest technicians . If this company stands behind they're diagnosis , then 210 is not a good company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Terry Limehouse , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Kenneth Brent King Asheboro, NC

Always slow, takes forever to get anything assigned to a contractor, Sears sucks, and half my stuff is never covered.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth Brent King, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Mike Topeka, KS

It took over two hours on hold to get a person on the phone to talk with

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mike , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Wayne Jenkins La Vergne, TN

There helpful and there when you need them to be

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Wayne Jenkins , we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Mr.Okonkwo Gambrills, MD

It took time but everything was resolved at the end

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mr.Okonkwo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Tiffany Matthews Middletown, DE

Most claims are handled quickly and without issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffany Matthews, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Tim Littleton, CO

Customer service response is terrible, after I renewed my agreement I can not get a hold of any support.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tim, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Verified Customer

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Eduardo Norcross, GA

I have a leaking bathtub, the pipe is leaking, haven't resolved it yet.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eduardo, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Verified Customer

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DEROND Julius RICKS Pikesville, MD

The process to request services was easy.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi DEROND Julius RICKS, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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David Earl Parsons Mesa, AZ

Always takes care of my issues. Great customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David Earl Parsons, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Jemima Onyango Columbia, SC

Sometimes they fulfill your request and sometimes they don't

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jemima Onyango, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Evelyn El Dorado Hills, CA

Hold times are consistently 2+ hours and resolution isn't complete without 3 or so calls for several service requests.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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M Reese Huntsville, AL

Patches old outdated equipment. Fixed covered items on my own to not deal with being denied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi M Reese , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Chris Cox

Hard to get in touch with anyone and they don't do a good job on calling or following up on stuff

1 year ago Edited August 11, 2022

Reply from 2-10 Home Buyers Warranty

Hi Chris Cox , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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D Chicago, IL

I'm not sure why I have to pay fee after paying a monthly fee

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi D, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Jamie Compton Lula, GA

It took two months and three companies to repair my air conditioner. The unit still doesn't function as it should.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jamie Compton , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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John Gray, GA

I have to make a lot of phone calls to get something to happen.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Camilla White Douglasville, GA

People skills, honesty, being knowledgeable

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Camilla White, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Louis Svehla Buford, GA

Quick response. Mostly good contractors.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Louis Svehla, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Rebecca Gallego Las Vegas, NV

I am still waiting on a double payment that was made - they were supposed to reimbursed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca Gallego, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 8th, 2022

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Verified Customer

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Roland Rexroad

When I had to use it it did just cost 100 but I don't like they cover 9-5 mon - fri

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Roland Rexroad, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Stephanie Abraham Tucson, AZ

They send out contractors who don't care or know much about their trade

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie Abraham, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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purshottam vachhani

Scam thru Contractors collect $85.00 and do notjhing later on thru 2-10 HW lie as broken but not wear and tear and so no service

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi purshottam vachhani, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Anon

Assigned technician could not identify problems early and caused flooding. 2-10 does not cover secondary damage.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Linda Tiller Chesterfield, VA

ongoing air conditioning repairs that almost cost as much as just getting a new unit...and it is still broken

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Linda Tiller, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Adam Evansville, IN

2-10 customer service is pretty responsive and helpful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Adam, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Verified Customer

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Tory Shelbyville, TN

They are speedy and considerate as much as I need.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tory, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022