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2-10 Home Buyers Warranty

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Jennifer Richmond, VA

I like how you help me immediately. I have had zero issues with your company.

5 months ago

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Hi Jennifer, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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G E Carrollton, GA

Very Prompt in assisting. Easy to file a claim whether on the phone or online

5 months ago

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Hi G E, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Susan Brown Denver, NC

So far so good. Had to have service twice and had fast results.

5 months ago

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Hi Susan Brown, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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TRhodes VA

The only negative comment I have! This company is closed on the weekends. Overall I would have given them 5 stars!! They are a great!!

3 months ago

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Hi TRhodes, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Brenda

My air conditioner went out in July and it was fixed the next day. But it's hard to find a person to actually talk to.

7 months ago

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Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Veronica

I need a plumber and he came as soon as they received the order. Then he stayed until he solved the problem.

7 months ago

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Hi Veronica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Mark

I bought a microwave and a dishwasher and was given $150 towards their purchase.

7 months ago

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Hi Mark, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Terri Hartloff Olathe, KS

Fast service, convenience. It is a good peace of mind to have warranty coverage.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Terri Hartloff, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 11th, 2023

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Danette Tucson, AZ

The quick response and the quality of service providers that have taken care of my home issues.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Danette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Emmit Booth Clarksville, TN

2-10 has an amazing customer service team and always go above and beyond to assist.

8 months ago

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Hi Emmit Booth, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Niel Cafone Philadelphia, PA

Would like to request the service provider when opening a service request rather than waiting for it to be assigned.

8 months ago

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Hi Niel Cafone, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Dan Wandell Murfreesboro, TN

I was offered the 2-10 Home Warranty complimentary, from the builder, with the purchase of a newly constructed home. I was offered the Complete Home Warranty Package with the structural option.. This was offered for a one-year term. The one-year term was, in my opinion, good enough to cover any issues that might arise from the new construction. Having the coverage gave me piece of mind that if there were any problems, that they would be fixed at no cost to me. Of course, only covered items would be covered, but the policy was broad enough that I felt good about it. Fortunately, I did not need to use the policy, so I am unable to review their claims process.

1 year ago

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Hi Dan Wandell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 9th, 2022

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Gary Sorrento, FL

We have coverage with 2-10 Home Buyers Warranty since we purchased our new home in 2018. The coverage is for all aspects of the constructed house for between 2-10 years depending on the item/issue of need. To date, we have had 1 issue-a small roof leak into our den in 2021. The roofer was sent out within 1-2 days of our call and they determined that there was a section of underlayment under the tiles in on area that shifted. The problem was resolved satisfactorily that day at no cost to us because we have the 2-10 warranty coverage. Hopefully. we will have no further problems with our home, but if we do, we feel confident that our home is protected by this warranty until 2029. That's comforting!!

2 years ago Edited July 6, 2022

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Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Mario Cunningham

It’s always best to have a home buyers warranty, a peace of mind and it will save you money if something goes wrong or breaks down.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Mario Cunningham, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2024

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Wendy Voelker Glen Allen, VA

PLEASE LISTEN up, I spent 3 years paying these people. Then I put my first claim in and they deny it. BUT they saved me in the end, as the cost for the claim exposed who they really are and how they operate. They are too dumb to realize they would have made more money off of me staying a customer and paying them then the claim was for. These things are SCAMS and these guys are the worst. PLEASE CONSIDER another option and read the small print.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Wendy Voelker, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2023

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Ruben Silva

One star because you cannot leave less than that. Complete Rip Off. No customer service whatsoever. Open orders on August 4th- 4 MONTHS and they cannot get the parts. They offered refunds for the two orders they never completed and today I'm told there is no refunds issued. Parts won't come in until December. It's all BS. I can get arts overnight if I want to, but they don't want to. Worse customer service and worse company to deal with. They are very prompt to collect every month but won't give a F# about their customers.

5 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ruben Silva, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 9th, 2023

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Phyllis

Their response is very quick. I put in a request for services online and I get a response within 24 hours.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Phyllis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Janice

It's very easy to file a claim. My air conditioning wasn't cooling and within 48 hours they were here and repaired it.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Kathy

They dispatched somebody immediately and it was addressed very quickly, to both mine and my husband's satisfaction.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Kathy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Calandra Williams Dallas, GA

I have frog committed on my car that my 2-10 Warranty was being drafted from. They only sent an email. Who checks emails nowadays? No one sent a letter or made a phone call to let me know that they were canceling my warranty. I just found out that my warranty has been canceled since April! It is now July! Y’all got to do better.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Calandra Williams, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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John Houston, TX

Awesome and trust worthy company. They work with us on our claims and really care on the best results. Thank-you!

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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Cary Hartness Batavia, OH

The last claim has been a run around. Way too much back and forth then to find out part of it (the major part) is not covered.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Cary Hartness, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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Anonymous

Just in the last week or 2, our garbage disposal went bad and it was very good. Guys did a good job.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Jonah

It has been very easy to contact them and get our service request filled. Everything was done in a timely manner.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jonah, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Julia

When I called, they got someone out here right away and they took care of a problem with the plumber that they sent out.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Julia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Francisco

They have a good network of third party companies that work with and they've been very responsive to my requests.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Francisco, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Andrew

I had a problem with one of the vendors and 2-10 quickly got me with another vendor and got it straightened out.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Michael Indio, CA

Service was extremely prompt to fix our leaking washing machine. Technician was extremely professional and courteous

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 17th, 2023

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John Dacula, GA

They should train customer support better. My hot water heater broke. It was leaking everywhere and I needed an emergency replacement and it came through.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Gary Colorado Springs, CO

They're taking care of me. They're reachable. They are reasonably priced and bring me peace of mind.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Whaley Tucson, AZ

Going on the fifth week of a fridge repair. After initial inspection, approval process and waiting for ordered parts the contractor, XR Services Appliance Repair, stated they were never received. I would now have to wait longer to have the parts reordered and the processing couldn't be expedited. Additionally, the contractor wouldn't respond to texts and their phone system doesn't allow for voice messages. Escalating the service with 2-10 resulted in many 'I'm sorry, that is frustrating' statements, but no true solutions from 2-10. My two (2) main options presented have been cash in lieu of service or finding a different contractor by which the entire process of assignation, diagnosis, ordering parts and finally service would begin anew with no acceleration of the process. On 10/30/23 I asked for a new contractor, one was assigned and I was told I would be contacted soon to establish that initial service. It is currently 1p local time and I am still waiting for that call from Saguaro Appliance Repair. Also on 10/30/23 I was contacted by 2-10 stating that they had finally reached XR Services, they had the part and could come out on 10/31/23 to complete the repair. I left work early to be there for the allotted 2-4p window and the contractor arrived at 3:35. By 4:40 the contractor contacted his office and stated that he didn't have enough fuel to do the soldering necessary for the repair and would need to schedule another day to complete the repair. I spoke with the scheduler and let them know that they would need to come out 11/1/23 between 2:30-3p to complete the repair. XR Services has been unresponsive by phone and text and 2-10 has ZERO solutions to offer aside from calls and emails from Contractor Relations to these vendors. I'll reiterate, I have been without a fridge for five (5) weeks and the money I have paid for the warranty and the service call have not brought me any closer to resolution. Additionally, if you Google XR Services and Saguaro Appliance Repair for Tucson, AZ you cannot reach them as a private party. Interesting choices for preferred contractors.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Whaley, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 2nd, 2023

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Teresha Hardy Orlando, FL

We love, not like, we love 2-10 Home Buyers Warranty because of their fast service of contacting a service company of need. They hold to what your contract says.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Teresha Hardy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 18th, 2023

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craig Runeberg

In my opinion you don’t really get a warranty at all. Through the purchase of my new home I was provided (by the builder, and I paid $800 for) a 1/2/10 year warranty on a $500k home. What did I really think I was to going to get for that price? The answer turned out to be very little and they don’t even want you contacting them to process a warranty claim. That’s a red flag right there. You have to contact your builder, whom you don’t have a contract with to perform warranty services of any sort. So if your builder doesn’t wanna do any (warranty-covered) warranty work, they don’t! When you bring it up with 2-10 HBW, they tell you to go to arbitration (even for clearly covered warranty items in their warranty booklet), at your cost of $750 just to start the process. They just don’t want to get involved, or do anything other than deposit your check for your 'warranty' into their bank. They don't cover appliances either. That's a problem when you find out your one year manufacturer warranty expired 6 months after you closed on your home because your builder bought the appliances 6 months before you closed. I could go on with other ridiculous issues but I’ll stop here. The large builders provide, and stand behind, their own warranties but if the small builder of your new home provides you with 2-10's New Home warranty get ready for potential disappointment.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi craig Runeberg, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 18th, 2023

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Tammy Miller Leesburg, VA

I purchased two contracts from 2-10 Home Buyers Warranty. The first issue with my double oven made me realize how shady this company is. After the contractor informed me that the part was not available from GE and the oven needed to be replaced. I received email from them with two offers 1- to order pre-owned part from Ebay or cash toward the repair for $189.00. I called them and was on hold on the phone for an hour. I asked the questions Can you please show me where the used part is mentioned in the contract? The answer was that it does not mention a new part in the contract as well. Be aware !!!!!!!!!!!!!! of how they are using their words and contracts.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tammy Miller, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 10th, 2023

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Tony Nigro Omaha, NE

DO NOT WASTE YOUR MONEY!!! A 1-year home warranty from this company was paid for by the seller when I purchased my house, but I never had to use it. I decided to keep the plumbing policy in place after that year, which also for some reason required me to pay for electrical and kitchen appliances. I had an issue with my convection oven, not covered. Then my kitchen faucet, not covered, then a broken pipe in the basement, not covered. Then my ice maker/water dispenser on my fridge...you guessed it, not covered. They did pay $100 towards a company coming out to snake my drain as an emergency in year 1 of this coverage, which was only a fraction of the cost. In year 2 of the policy, they also covered a 5-minute job to change a hot water valve, of which I paid $85. They work in cahoots here in Omaha with a plumber called Accorn, who helps them deny claims they should pay and inflates costs of claims they say they're paying out. After the last time getting denied (for the refrigerator), I canceled the policy they day my payment for the next month came out of my account. Instead of even refunding that month's premium, they sent me a letter saying they aren't refunding my money, which makes no mathematical sense and nobody there can explain it. I will say that although they almost never were able to help me, everybody I've spoken to there is incredibly nice. I feel bad that they have to be on the front line taking the shots for their ripoff employer. This company is an absolute scam and there has to be a more respectable option out there.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Tony Nigro, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Austin Talbot Salt Lake City, UT

If I could these guys a 0, I would! These guys have been absolutely awful! We have been trying for over 2 months now, just to simply have someone come out and take a look at a few things! Someone who did finally answer the phone told us that they tried to contact us. Which is true, they left a voicemail to call them back. We did call them back on the same day of the voicemail and haven’t heard anything. They had the audacity to say that they tried “multiple” times to contact us and we didn’t respond. That is 1000% not true and pathetic…. Just today we called back again around 12:30 and the automated system told us they would call us back when it’s our turn... You can probably guess what happened!? Yep, haven’t heard anything! Don’t waste your time with these guys, they have terrible respect for potential customers.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Austin Talbot, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 12th, 2023

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Michelle Hammond McDonough, GA

Damian the technician was pleasant and understanding. I was able to express my concerns and he gave me steps by step information about what was needed to get the job done effectively. He did a great job. Highly recommend.

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Michelle Hammond, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 11th, 2023

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Amanda McGinty Topeka, KS

I wish I could give them negative stars!!!! This is the worse company I have ever had to deal with. We bought a home and we were so excited the seller bought us this warranty case we had issues. We lived in our new home about 3 or 4 days when we realized the hot water was not getting as hot. So we contacted 2-10 and it’s been nothing but a run around crap about it’s pre existing yet it worked when we moved in. We had a plumber inspect it prior to move in and have documentation that it was working. I am on hold for now what is 2 hours and 4 minutes this is the 3rd call of the day to get answers and I go online and they have closed our request without reason or even letting us know. I have a family and we are taking cold showers for over a week now. Absolutely horrible customer service the ladies get rude and hateful saying it’s cause how old the water heater is and that they don’t cover that. I do not recommend this company to anyone!!!!!!

7 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Amanda McGinty, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 7th, 2023

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Randy Little Rock, AR

As I talked to them, I felt like they were honest and trustworthy. They also had a better price. The company responds very quick.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Randy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 10th, 2023

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Keith Newburgh, IN

Satisfactory. I just used it once when our toilet was leaking into the crawl space. It was pretty straightforward and they had quick responses.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Keith, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Nelson Glen Carbon, IL

My dishwasher went out and it took three companies to fix it, but the last guy that came in was very professional and got it done quick.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Nelson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Donisha Kansas City, MO

When you call to tell them about issues, they don't care. I paid someone to come out and not do anything. Then I had to pay for something tht wasn't covered by my warranty. They are rude and won;t let you talk to who you want to speak with.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Donisha, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Anonymous Atlanta, GA

Overall, the customer service people are very positive. It just took a while to get some things settled and fixed and we actually had to end up fixing our appliance ourselves.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Amjad Belle Mead, NJ

My doorbell ring was not working well, so I had to call and somebody came over. Even though it was not that quick, the guy came and he fixed it. I was happy with the service.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Amjad, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Jean Louisville, KY

My garage door wouldn't open, and I called 2-10 and they sent out someone that was close to me, and he resolved the issue very promptly and to my satisfaction.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Jean, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Christopher Alabaster, AL

I've only made one claim so far, and it was handled within a reasonable amount of time. The problem was fixed within 2 weeks.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Joe Mount Orab, OH

I haven't had any issues, everything's gone smoothly. I've only had to use the service once, but I didn't have any issues out of them.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Joe, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Habiba Rogers, AR

The most recent appliance took probably about 5-6 months to get a resolution, because of the miscommunication between the repair people and customer service and the information that was being relayed to me.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Habiba, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Kevin Tucson, AZ

Our ice maker went out and so I logged in and flagged that I needed service and someone called me that day and the repairs were done expeditiously.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Sharon Deshotel League City, TX

fast response to requests for service, we are very satisfied with the service companies that have been assigned our work orders

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2022