Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Anonymous Elizabethtown, KY

They’re very easy to work with. We had water damage from a leaking toilet and they came and got the caret and fixed the water. Support is always available.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Sean Norfolk, VA

A friend of mine told me they were a very good company. When I call it is really quick and easy. Everything has gone well. They sent someone right away to fix the leak in the house.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, we're glad to hear your leak got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Faye Winnabow, NC

I wish it were less expensive but they are very responsive. The technician was out the next day when my washing machine broke. He was able to get it squared away.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Faye, we're glad to hear your washing machine got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Louise Roswell, GA

The customer support has been excellent. They’re very helpful. The appliance people were poor but those are not 2-10 people. I am pleased with warranty and I would recommend them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Louise, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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T Statham, GA

I needed to use it twice for the air conditioning. The second time they said there was nothing wrong and then a couple of days later changed their mind and allowed the serviceman to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi T, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Philip Hendersonville, NC

An excellent company and the companies they work with are excellent. They’ve always come out and take care of what we have. We’ve had no issues at all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Philip, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Ebony Hall Norfolk, VA

This warranty company is the worst warranty company I've ever dealt with. First of all they will company out to provide services which they will either take your service fees and claim they need to come back and do the job because of whatever reason they couldn't finish the job at that time. But they will never come back to finish the job leaving the issues undone and when you call the warranty company asking for another company to come to finish the unfinished job they say the customer has to pay another service fee. Which I feel is not good customer service. If you customer is telling you that the job was unfinished you should send another company out to finish the job without asking them to pay another service fee.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ebony, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 28th, 2022

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Madeline ford Fayetteville, NC

I have needed a faucet replaced a a heater motor replaced. Each time 2-10 was fast an efficient. They had a repair person lined up and contact me within a day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Madeline, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Terry Prosper, TX

I'm not happy with the customer support. Last year I had a water heater that needed to be replaced and thirteen days later it was still not resolved. I asked for a supervisor to return a call and she did after hours and I missed that the call and she told me she was closing the ticket.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terry, we're sorry to hear about the issues you've experienced. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Ray Mount Juliet, TN

It was over a hundred and five degrees when our air conditioner went out. We couldn’t live in it, it was so hot and miserable. The wait time is too long. We also were without hot water for two weeks one time because of the repair man.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Scott Seguin, TX

I recommend 2-10 to people. The service is great. They stand behind helping their people. It is immediate service. I lost heat and it was fixed the same day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Kathleen Virginia Beach, VA

They are prompt and professional. They take care of the problem. If they can’t fix it, they figure out a solution. They repaired our damage. I haven’t had any problems.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Anonymous Wilmington, NC

Impossible to get a human on the phone. You wait two or more hours. There is no email to contact anyone directly. I’ve had a couple of claims close out without being resolved. It was a good deal, that is why I went with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing. We are aware, and apologize, for our extended hold times. We are working tirelessly to resolve this issue. We highly recommend using our homeowner portal to place claims, check status updates, etc. We appreciate your patience and understanding while we work through this and hope you’ll take advantage of the self-service options available through our homeowner portal found at 2-10 .com/sign-in/

Feb. 16th, 2022

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Kimberly Pryor Waldorf, MD

Customer service in the acounts payable department is terrible because they never sent the rebates and reimbursement checks are mailed to customers until the homeowner complains and then it's 60 days before the check is actually sent

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're sorry to hear you feel that way. If you are still in need of assistance, please give us a call and we'll be happy to help get things resolved.

Feb. 10th, 2022

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Kristen Strandberg Evansville, IN

The contractor was extremely responsive and proactive and I gave my approval immediately, but we had to wait on 2-10 for a long time. It took 10 days to get a new water heater.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Robert Fortson, GA

My real estate agent told me they were a good company. I’ve called once and they took care of it right away. They are very professional and courteous.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we so glad to hear your first experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Cambria West Columbia, SC

Most of everything is taken care of. They are a great warranty company. My dryer wasn’t able to be fixed so they replaced it. The issue was resolved quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cambria, we so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Rodney Griffin, GA

My brother referred me. It is great that it is easy to use. They are very responsive. The tech they sent to repair my oven got it done. They have great technicians.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Rodney, we're glad to hear it went well. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Phillip Fairburn, GA

They’ve been very efficient and professional. When I talk to them, my issues are always resolved. Recently I had electrical problems with my door bell and they got someone out right away to explain to me what he was doing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Kathleen Norfolk, VA

Ultimately all our issues have been resolved but it did take a number of calls and some time. There was one time when we needed to use the warranty and we were denied. We kept going back and eventually got our realtor involved and they were able to get us in touch with someone to take our claim.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Margaret Aurora, CO

We had a water heater incident. We called the company. They took care of the issue we had quickly and efficiently. It was done in a timely manner. It saves us money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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John Bentonville, VA

It's too difficult getting in communication with a representative. It is too long to get repairs done. The work was done correctly but it takes too long and it is too confusing. The representative didn’t know a lot of information about the product claim.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Gloria Wilmington, NC

When the HVAC heating element was not working, it worked well using 2-10 home warranty. It is now working beautifully. They replaced a couple of parts.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gloria, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Michael Little Rock, AR

It took a while to get the air conditioning compressor replaced. I like it better than any of the other home warranties that are terrible. Customer service is pretty good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Bruce Lane Wise Vancouver, WA

Easy to contact. Phone or online. Always courteous and professional when on the phone. I've referred several friends to 2-10 and they've said the same to me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 31st, 2022

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Deborah New Bern, NC

There have been some long hold times on the phone but I have usually been able to get to a customer representative and they've been able to help me with my my issues. I've been impressed and happy with the services provided.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for sharing and for your patience and understanding with our extended hold times as we navigate the challenges posed by the recent pandemic.

Jan. 27th, 2022

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Bennett Coraopolis, PA

It isn't particularly outstanding, but it is good. It is easy, I had to use the warranty program probably four times and the policy saved me with the hot water heater and the air conditioner replacement.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bennett, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Frantz Charlotte, NC

I'm able to submit my cases but I always find that the issue is being resolved because the service is been excellent. I just used it recently for a washing machine and it's just still unsolved.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frantz, thank you for sharing for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Andrew Orlando, FL

Very terrible. There was a simple leak came from my pipe through my garbage disposal under my sink kitchen sink. Its covered under there, but once the plumber got here he looked and he told me that a certain piece was missing in a certain area and to ten said that even through my premium coverage there's a little exclusionary thing that says that if its one specific thing they're not going to cover it. Then they charged me a service fee and I had to pay a bunch of money out of pocket get it fixed. They didn't do anything for me. The only time they've ever helped me they took forever to help me and it's been like a huge, huge pain. I have called many many times and sent many emails arguing with multiple people before they actually do their jobs. Very negative.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Stephanie Irving, TX

Contradicting and conflicting information provided every time I call. For one of the issues I have had I kept being told yes they will take care or no it wasn't covered. It would be nice to receive correct information instead of the run around to not help resolve the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, Thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Tracy Fairburn, GA

They are efficient, swift and the technicians are knowledgeable. The quality was very very good, the technicians that come out are quick with fixing items.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tracy, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous Hermitage, TN

I had a plumbing issue and I had to place a call for them to come out to correct the leak and all was resolved in one visit. You have to submit the claim online which is not always very convenient.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Maryanne Littleton, CO

I think they're very great and awesome. Very valuable. They were very professional, quick and they fix everything. Very responsive, quick, great customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Maryanne, we so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous Valley Village, CA

They are very difficult to get a hold of in person and I've had people that kind of combated with me. Most of the times the guys to come to fix things do a good job. But I did have a guy one time that it didn't seem to know what he was doing and it didn't get repaired and they ended up sending me somebody else.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Gerardo Galarza Saint Cloud, FL

2-10 assisted us with an appliance repair that was going nowhere because the original contractor was more concern with making money than fixing the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Gerardo, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Jennifer

I filed a claim just a few weeks ago because my doorbell was broken and now my doorbell works. I get a good response from them, whenever I open a claim they fixed the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear we were able to get your doorbell taken care of! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Seth

My realtor suggested 2-10 is the best one. Just moved in and my hot water heater went out so the plumber came out and fixed it. I tried contacting someone on the phone three times and I never spoke to a human being

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing Seth and thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Anonymous

I used the warranty once for a microwave it was very small item and that was fixed and that's all that I've had to deal with them for the whole year. Time wise I thought they took too long to get out to my house because they come from another area, I thought they would be more local but I was satisfied with the job he did.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Ben Burgess Hendersonville, NC

When we processed our Service Request the individual tried to refer us to "Purchase a new product up to 60% off" instead of having it Serviced, why would I do that when I'm PAYING you to FIX it!? It would cost me MORE to replace it than for you to FIX it and that is WHY I"M PAYING YOU!!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ben, thank you for your review. We're constantly working to improve our customer experience and feedback is vital. 3 out of 5 stars is not the experience we are trying to provide. If there is anything we can do to improve your experience we'd be happy to learn. If you're interested, please send us a private message at facebook. com/210HomeBuyersWarranty

Dec. 21st, 2021

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Judy Frakes Bennington, NE

MY REPAIRMAN WAS GREAT AND PROMPT AND HONEST BUT I WAS DISAPPOINTED WITH YOU FOR THE OUTCOME. I WAS LEFT A MESSAGE SAYING I WOULD RECIEVE $325 TO REPLACE MY DISHWASHER BUT WHEN I CALLED TO CONFIRM THE OFFER THEY HAD CHANGED IT TO ABOUT $103 !!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're sorry to hear about the confusion you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Dec. 21st, 2021

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Veronica Carnegie Youngstown, OH

When I called a plumber, they said they didn't have one and I'd have to get my own. Just recently, I called about my clothes washer that wasn't working, I waited 3 months while one guy came every 3 weeks and couldn't fix it. I eventually got a small check toward a replacement, but it didn't cover all the laundromat costs!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're sorry to hear about the delay's you experienced. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Teonna Hillsboro, OR

My washing machine stopped working the service provider came out really really quickly and as soon the part came in he got it and fixed it. That night I noticed something was going wrong and then that service provider stopped responding to any messages or calls or anything and we try to reach out to 2-10 to move things and they were very unwilling to help remedy the problem except with the service provider.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Teonna, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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April Greensboro, NC

Quick customer service and they're always there to answer my questions. They always get the best suppliers or the best maintenance to inspect my issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi April, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Anonymous Ormond Beach, FL

Quality it's pretty good and so far they covered a good amount of thing. Toilet didn't work, the shut off valve, so we had to use them for that and it was a local company and they were great. I had to call a couple times and some people have been good and some have not been.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Antoinette Houston-Walker Camden, SC

I appreciate the customer service received from 2-10 while I've been with them. I only gave 4 stars because, although I understand inflation the price increase is every year is high.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antoinette, thanks for the great rating. We appreciate your support!

Nov. 24th, 2021

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Mortimer

Our experience has been satisfactory. They came out and fixed our garage door opener. We get some people who are better than others but nobody has been horrible. Don't like paying for insurance, but it's for the best.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mortimer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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John

Everything was professional from start to finish. My air conditioner quit working, I called, and got some people over by the next day or the day after they were excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're so glad to hear that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Amy Schenectady, NY

They're very difficult to contact and they continue to stand out and refer us to a plumber who does standard work. We had a plumber come out because we had a leak in the bathroom they could not do it completely and then said they would come back and do it so we had them come back out again and again, so then the last time we had an issue they told us we could contract with the company and they would pay for the reimbursement process. Its been going on for months now and has not been a pleasant experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 4th, 2021

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Sabrina McGill Fredericksburg, VA

They required me to pay deductible twice on the same issue and wait to get a refund check, which still hasn't come. Needs to do better on vetting companies that do the work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, we're sorry to hear you're still waiting for a refund check. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to investigate your refund.

Nov. 4th, 2021

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Michael Weston Pasadena, MD

On occasion they don't follow up with their contractors once they assign them the job. As the custoimer, I shouldn't have to chase them down when a contrtactoe can't perform the required work experidiously.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021